ISO9000认证是保证图书馆服务质量的有效途径

介绍ISO9000标准、ISO 9000认证及其对服务业的适用性，分析图书馆服务质量管理中面临的特殊性问题，指出ISO 9000认证是保证图书馆服务质量的有效途径。     

ISO9001理念在现代图书馆服务中的阐释

以“顾客满意”为中心,是现代管理的核心,是2000年版ISO9001族的国际认证新标准的首要内容和核心图书馆引入SIO9001管理体系,主要在于将“顾客满意”之理念根植于图书馆办馆理念当中,贯穿于日常工作当中,将“读者满意”作为衡量图书馆服务质量高低的唯一标准。     

ISO9000质量管理体系在海南大学图书馆有效运行

2005年7月,海南大学图书馆作为一个独立单位,获得了ISO9001质量管理和质量标准认证。2006年7月,经过了认证机构的年度审核。经过全面质量管理的持续实践和不断完善,使追求服务质量开始成为海南大学图书馆的一种品牌和文化。该文着重叙述海南大学图书馆实施ISO9000质量管理和质量标准的PDCA模式。     

高校图书馆服务质量管理体系--ISO9000认证研究

本文简述了高校图书馆导入ISO9000标准的意义、国内外相关研究的现状,对基于ISO9000系列标准建立高校图书馆服务质量管理体系的步骤、开展ISO认证等几个问题进行了探讨。     

我国图书馆引进ISO9000标准体系研究述评

针对图书馆引进全面质量管理(TQM)或ISO9000质量管理的必要性和可行性的研究,通过分析企业生产流程和图书馆服务过程的不同、质量管理研究存在的问题、申请质量认证的动机、图书馆服务质量的控制措施,以通过质量认证的A馆和B馆的业务流程和质量现状为例,指出图书馆实施TQM或申请质量认证可以规范文件管理,但难以提高服务水平和质量。只有实行严格的职业准入制和科学的绩效考核制,才能从根本上提高馆员的业务水平和工作效率,为提高服务水平和质量奠定基础。     

兼顾过程和结果--试论ISO9001:2000在图书馆的应用

图书馆服务质量是由技术性质量和功能性质量组成的,前者与服务结果有关,后者与服务过程有关。图书馆的服务质量管理应兼顾服务过程与服务结果的管理。ISO9001:2000所包含的目标管理思想和过程方法提供了一种适合于图书馆业的服务质量管理模式。     

高校图书馆服务质量管理体系认证研究

简述了高校图书馆导入ISO9000标准的意义,国内外研究现状,对基于ISO9000系列标准建立高校图书馆服务质量管理体系的步骤、开展ISO认证等几个问题进行了探讨.     

贯彻ISO9001,实践文献服务质量管理

论文阐述了实施ISO9001质量管理的意义，介绍了本单位建立和实施ISO9001质量管理体系的实践和体会。     

Using IT to engender trust in government-to-business relationships: The Authorized Economic Operator (AEO) as an example

This article analyzes how to use IT to deploy trust-based regulation in the government-to-business (G2B) relationship, with the Authorized Economic Operator (AEO) certification in the Netherlands between the Tax and Customs administrations and the businesses as a case study. Specifically, based on the theory of institutional economics, the article discusses how to implement the AEO by utilizing the modern ICT, at lower transaction costs, in the meanwhile enhancing the trust and reputation between the government and businesses. We illustrate the benefits of trust-based regulation by presenting a qualitative comparison of the transaction costs under the two different types of regulations (control-based vs. trust-based). Further, with the AEO case study, we emphasize on the role of IT in facilitating this trust-based regulation design, in following three perspectives: competence trust signaling, competence trust screening, and goodwill trust enhancing. The article concludes with policy recommendations on how to further improve trust-based regulations (in our case, the AEO certification) by enhancing the reputation effect of the regulation in four aspects, which are influenced by the popularity, reliability, effectives and international recognition of the policy. Governments should strongly promote AEO certification in order to exploit the network externalities and make it a worldwide standard.     

论新一代OPAC的标准化建设

简述新一代OPAC出现的背景、基本特征及建设中存在的问题。标准化对新一代OPAC的技术创新、普及与推广、开放接口的开发具有重要的促进作用。OPAC标准化包括三个方面的内容:制定术语标准;以已有的软件质量系列标准为依据,建立OPAC质量评估标准体系,并促使OPAC开发商取得ISO 9000质量管理体系认证;建立一整套独立于具体实现技术,跨平台、跨语言、支持第三方系统便捷访问的OPAC开放接口标准。     

实施ISO9000：2000构建高校新的图书馆质量管理

实施ISO9000：2000标准,构建高校新的图书馆质量管理是全面提高图书馆服务质量、发展图书馆事业的需要,是使图书馆的管理与服务标准化、规范化、制度化;使图书馆的质量管理从传统的经验管理转向现代化的科学管理。本文对如何实施ISO9000：2000标准在图书馆的运用作了一些论述。     

Assessment of OpenStreetMap (OSM) Data: The Case of Abu Dhabi City,United Arab Emirates

Geographic Information Systems (GIS) data are crucial for many applications such as disaster response, damage assessment, and recovery efforts. The 2010 Haiti earthquake destroyed buildings where GIS data were stored and many of the relief organizations ultimately depended on data retrieved from outside the country to do their work. The lesson learnt from this experience is that open access data is necessary in assisting tasks in such situations and therefore the evaluation of such data for its quality is important. This research evaluates OpenStreetMap (OSM) data that can be and is used by various organizations. The methodology followed is based on the International Organization for Standardization (ISO) Geographic Information-Quality Principles (ISO19113). According to the ISO19113 standard, the data quality elements are: completeness, logical consistency, positional accuracy, thematic accuracy, and temporal accuracy. The first four elements noted above were tested in this study. OSM data was compared with official data from Abu Dhabi city. Results show that the positional accuracy of OSM data meets the American Society for Photogrammetry and Remote Sensing (ASPRS) standards for 1:20,000-scale maps. This indicates that OSM data could be used for many applications, taking into account the hurdles in GIS data acquisition, cost, availability, licensing, distribution policies, and documentation. The article concludes with a call for incorporation of geospatial data services and data quality initiatives in libraries.     

基于开放牛津期刊的开放获取引用优势分析

本文以"开放牛津"的93种混合型期刊为研究样本,对其2009年刊载的全部论文的被引频次进行统计分析,以验证关于开放获取引用优势(OACA)的三个假设:存在开放获取引用优势;不同学科的OACA不同;OACA与期刊影响因子有相关性。通过研究发现:开放牛津期刊存在OACA,开放牛津期刊中的OA论文与非OA论文相比有138.87%的引用优势;五个学科领域的开放牛津期刊的OACA存在差异(其中人文科学不存在OACA);开放获取引用优势与期刊影响因子之间具有显著的逆函数关系,即随着期刊影响因子的增长,开放获取引用优势呈下降趋势。     

开放存取资源的质量分析

文章对现行OA期刊的质量进行了分析,并总结了各著名OA期刊和OA仓储的质量控制措施,建议开放存取模式都应建立评审机制以保证资源质量.参考文献8.     

论高校图书馆管理者在建立图书馆质量管理体系中的作为

结合ISO9001：2000质量体系的要求以压广东海洋大学图书馆建立质量管理体系的实践，分析了图书馆建立质量管理体系的必要性，阐述了高校图书馆管理者在质量管理体系建立过程中的作为主要是，筹备体系建立、组织建设、资源配备、质量方针和目标的制定、组织职责的明确、沟通平台的建立以及主持管理评审。     

The Prevalence of Quality Management System Options in United States Academic Libraries

This article examines the different types of quality management systems and extent to which academic libraries in the United States have implemented these approaches. This discussion is based on a preliminary study that supports a larger research agenda on adaptation of ISO 9000 standards for quality assurance in technical services. Various forms of quality management systems and approaches are described, such as quality control, Total Quality Management, Continuous Quality Improvement, ISO 9000, and the Balanced Scorecard. The results of two preliminary data sets, (1) a record of the literature on these quality management systems and (2) a brief survey of technical services directors of academic libraries that are members of the Association of Research Libraries, are presented and discussed.     

引入国际标准化管理体系提高军事科技期刊质量

介绍国际化标准管理体系的结构和特点。分析军事科技期刊的特点以及引入ISO管理体系的必要性。论述根据国际标准,提高军事科技期刊质量的主要途径。     

地方普通高校综合性学报的专业化发展与建设——以《上海应用技术学院学报》专栏建设为例

探讨数字化时代科技期刊支持信息存在的必要性及其对科技期刊影响力提升的重要意义.以化学类期刊为例分析国内期刊支持信息的现状及合理利用,认为合理利用支持信息是提升科技期刊数字化水平及影响力的有效手段.