The Volunteer Experience in Temporary Organizations: Volunteer Role Negotiation and Identification in a Pop-Culture Convention

The present study explores the role negotiations and identity of volunteers at a large Southwestern pop-culture convention. A sensemaking perspective was used to understand how volunteers retrospectively interpret their experiences as volunteers in this temporary organization. Data collection included participant observation and interviews of 26 volunteers. Data were analyzed using constant comparative analysis. Three role negotiation categories were identified: learning roles, negotiating roles, and making sense of roles. Ineffective communication during role learning and negotiation created ambiguity and uncertainty for volunteers. Volunteers identified with the convention primarily through communicative interactions with patrons but also through communicating with staff or by wearing artifacts (e.g., clothing). Results suggest modifying sensemaking theory to recognize individual as well as collective sensemaking.     

Archipelagic rhetoric: remapping the Marianas and challenging militarization from “A Stirring Place”

Engaging critical rhetorical fieldwork in the Mariana Islands archipelago, this article destabilizes colonial naming projects and US federal control that dispossess island places from Indigenous peoples. On Euro-American and military maps, archipelagoes are depicted as distant, tiny, empty, or merely (is)lands for US geostrategic control. I argue for a remapping of the Marianas as expansive, oceanic sites of resistance to colonial cartographic violence and US militarization. Fieldwork in the Marianas demonstrates how Indigenous epistemologies function as archipelagic rhetoric enacted through a Chamoru sense of place. I examine these fluid relational connections to place and their implications for decolonization.     

The Evolution of Organizational Archetypes: From the American to the Entrepreneurial Dream

Throughout much of the twentieth century, the image of the organization man dominated the cultural imagination and undergirded capitalist organizing. Yet, in the last 20 years, there has been a signal shift away from the organization man and toward the entrepreneur as an ideal. Although scholars have suggested that entrepreneurship in the new economy is rooted in neoliberal ideology, I argue that neoliberalism alone does not account for the ease with which entrepreneurialism has become a dominant discourse. By critically examining entrepreneurial discourse as communicated through US business periodicals from 2000 to 2009, I present a case for the “entrepreneurial man” as formed at the partial inclusion and/or rejection of aspects of the self made man, organization man, and neoliberalism. Ultimately, this analysis critiques the entrepreneurial man archetype as a rejection of the social contract and the embracing of a privatized, entrepreneurial American dream.     

Leadership Reflections: Organizational Culture

Abstract

Organizations function as small societies with their unique behaviors, patterns, and communication. Organizational culture describes how individuals work within libraries and the patterns, assumptions, values, attitudes, and behavior that help an organization to operate within its environment and achieve, or not achieve, its mission. Effective leaders must understand the operational framework of their libraries in order to be successful in managing or to change the culture in support of strategic goals. Changing the culture of an organization is difficult and a long-term process with a realistic understanding of the current behaviors and a determined vision for how an organization should work. There are some specific strategies that may aid leaders in transforming a library culture into a productive and effective set of behaviors that will contribute to a library’s success.     

Embodied moments: revisiting the field and writing vulnerably

In this essay, I revisit past dissertation fieldwork to interrogate the presence and absence of my pregnancy in performances and textual accounts. I return to time spent in the former Yugoslavia working with the Swedish organization Kvinna till Kvinna (Woman to Woman) and their local partner organizations. Through a series of brief flashbacks, I work through ongoing moments of tension surrounding reflexive research, emerging subjectivities, and vulnerable writing. This essay contributes to conversations on how feminist ethnographers locate themselves within the field in relation to participants and on reflexivity as an evolving practice that expands across temporal and spatial boundaries.     

Necropolitical voices and bodies in the rhetorical reception of Iranian women's asylum claims

In the mid-1990s, US immigration courts were introduced to a group of Iranian women who claimed that they feared persecution because of their “pro-Western and feminist” political opinions and because of the way they performed gender on their bodies. The claims were, in total, unsuccessful bids to asylum. Analyzing these cases set against the geopolitical background of US–Iranian history and contemporary relations, I argue that their denials illustrate three important dynamics. First, building on rhetorical theorizing of voice and body, this essay demonstrates the uneasy reception in US law and politics of willful noncitizen women of color with explicit political voices and bodies, and second, the consequential racialization of these subjects as willful, unorderable migrant subjects too akin in their sovereignty to their state of birth. Third, this analysis adds to the field's attentiveness to geopolitics by consequently demonstrating US necropolitical desires toward Iran in the state's engagement with these cases. I argue that for the United States to recognize these claimants as having political voices contrary to their state would be to recognize the presence and legitimacy of that state—a sovereign that challenges US power and modernity on the global stage.     

“Our Relationship? It’s the Odd Mucky Weekend,Not a One Night Stand”

In humanitarian crises, the sources that journalists employ have always helped determine which stories achieve a high media profile, as well as play a part in framing the story. In particular, aid agencies acted as powerful gatekeepers to disaster zones, providing flights, transport, fixers and translators to journalists – and more recently, text, images and resources for the social web. Questions have been raised around transparency and objectivity in such reporting as a result. This paper draws on 40 semi-structured qualitative interviews with UK national journalists (broadcast, print and online) and aid agencies belonging to the UK's Disasters Emergency Committee. As a result, this paper builds on journalism studies looking at boundary (re)negotiations in journalism and the source-media relationship to show the current patterns in what has been described as a “mutually exploitative” relationship. It compares and contrasts what assistance journalists say they accept from aid agencies and what aid agencies report. It examines how both sides are often unwilling to acknowledge the close association. It will also look at how the increasing professionalisation of NGO operations including the employment of former journalists and producing their own content may be affecting the power dynamics. Finally, it asks whether the slow emergence of scandals means this relationship has not only affected stories that are covered but those that are not.     

Volunteers in Special Libraries

The contributions of volunteers in special libraries have not been well-documented or researched. However, anecdotal evidence shows that volunteers have played a key role in the formation of many special libraries and continue to lend their skills and knowledge to these libraries. This column explores examples from the literature and gives a brief case study on the various ways philatelic libraries use volunteers. The scope of the column includes traditional unpaid volunteers, remote volunteers, crowdsourcing, internships, job training programs, and other voluntary or nontraditional work. Volunteer labor is far from free in terms of cost to the organization, but can provide benefits beyond simply unpaid labor including subject expertise, special skills, and community building. Special libraries looking to begin or expand volunteer programs are advised to study the lessons learned from other types of libraries and organizations with successful volunteer programs. Successfully managing volunteers requires careful planning and coordination just as managing paid staff does.     

Creating information and records for development work: Working through the lens of information and records continuum models

Information studies characterize the beginning of information as creation, a point of origin. Adapting a continuum approach, this study focuses on the create dimension of the Information and Records Continuum models developed by Frank Upward and his colleagues (Upward, 2000). The context of this study is humanitarian aid and how the interactions of actors within the not-for-profit sector create information used to develop campaigns, design strategies for fundraising, and support beneficiaries, the recipients of aid. Semi-structured interviews and participatory observation were conducted in an international non-governmental organization working with vulnerable communities in Bangladesh. Applying the two continuum models provides insights into the development of aid workers' complex information ecosystem. Using the continuum models in analyzing the data for information and records creation suggest the potential use for these models to provide a theoretical framework in further information behavior studies.     

The Enigmatic Lynndie England: Gendered Explanations for the Crisis at Abu Ghraib

This essay examines the gendered explanations for the prisoner abuse scandal at Abu Ghraib. Specifically, I examine how mainstream news media's selective focus on Lynndie England encouraged the public to read Abu Ghraib primarily as a gender crisis rather than as a crisis in US military culture. This framing not only deflected attention away from the other soldiers involved in the scandal (particularly the men who were involved) but also diverted criticism away from more comprehensive discussions regarding the US military's use of abuse and torture, the unlawful detainment of suspected terrorists, and the erosion of civil liberties in the post-9/11 era. Moreover, these representations of Abu Ghraib as a gender crisis prompted new criticism regarding gender integration in the military and constructed feminism as the new villain in the American melodrama.     

The media and the crisis of democracy in the age of Bush‐2

In this study, I demonstrate the consequences of the triumph of neoliberalism and media deregulation for democracy. I argue that the tremendous concentration of power in the hands of corporate groups who control powerful media conglomerates has intensified a crisis of democracy in the United States and elsewhere. Providing case studies of how mainstream media in the United States have become tools of conservative and corporate interests since the 1980s, I discuss how the corporate media helped forge a conservative hegemony, failed to address key social problems, and promoted the candidacy of George W. Bush in the 2000 US presidential election.     

Empathy and social support for the terminally ill: Implications for recruiting and retaining hospice and hospital volunteers

Hospice care is a growing alternative for terminally ill patients, and hospice volunteers provide needed services to patients and their families. Few communication studies have investigated the contributions that hospice volunteers make to the overall experience and philosophy of the hospice system, although such studies have the potential to guide volunteer recruitment, selection, and training. Hospice (n = 48) and hospital volunteers (n = 69) completed surveys measuring trait empathy, and after reading a hypothetical situation involving a terminally ill patient, reported how likely and easy it would he for them to provide a) instrumental support and b) emotional support. The results suggest that hospice volunteers may he qualitatively different from their counterparts who volunteered for more conventional health care organizations, both in their individual characteristics, as well as in their propensity for the type of social support they offer. The findings afford the opportunity to derive some potential guidelines for recruiting and retaining volunteers in hospice and hospital volunteer programs.     

The US and UNESCO: Is it time to rejoin?

After a brief analysis of the founding and history of UNESCO, “The US and UNESCO: Is It Time to Rejoin?” examines the political, administrative and budgetary reasons why the United States withdrew from UNESCO in 1984, the several reforms undertaken by Director General Mayor in the last 2 years and whether the changes to date warrant US re-entry.After considering the arguments of both proponents and opponents, the paper sets forth three major criteria for rejoining: (1) budgetary and financial reform of UNESCO; (2) thorough reform of the secretariat; and (3) major programmatic changes with the intention of “returning UNESCO to the original ideals of its Charter”.While giving high marks to the personal integrity and remarkable energy of Director General Mayor, the paper questions whether he can persuade the organization to accept the radical reform he is proposing, noting the negative and even hostile response of the Executive Board and the General Conference to his Mid-term Plan.The paper concludes that it is premature for the US to make any definitive decision at this time, but predicts that the US will rejoin if the organization returns to its roots and concentrates on “practical achieveable projects”, not the “pretentious unrealistic goals” that have too often attracted UNESCO members and management.     

An analysis of the dynamic vocabulary of junior college students∗

In organizational communication studies, empowerment has come to connote flatter structures, participation programs, and other techniques thought to enhance member competence and control through increased self-direction. We contend that this model-and, arguably, organizational communication studies more broadly-presumes a particular employment contract. We report a study of a different contract: staff-volunteer relations at a nonprofit organization. Our results indicate that, while volunteers prioritized the role of social support in accomplishing empowerment, staff members treated volunteers as pseudo-employees to be empowered through enhanced authority and participation. Ironically, the staff's model impeded volunteer empowerment. We use the case to mark the contingent character of empowerment, and specifically, (a) its contextual and intersubjective nature, (b) its relational and emotional aspects, and (c) the importance of members' temporal investment in the organization. We conclude that attention to diverse membership contracts and contexts can complicate and enrich empowerment theory.     

Building context-based knowledge of government social media communication through an ethnographic study of the US Coast Guard

Governments are increasing digital communication with citizens, yet little is known about how the public sector influences communicators’ daily social media activities. This ethnographic study uses interviews, documents, and participant observation to offer a rare emic view of the US Coast Guard (USCG) social media program. Breaking up the monolithic public sector communication context, influences on social media communication were nested within five contexts: organization, military, parent agency, federal government, and the US public sector. By observing how the contexts and related attributes influence personnel and the program, the study provides insights related to social media communication processes rather than merely content products. Findings extend theoretical and practical applications by identifying enablers and challenges to government social media communication within an applied context. USCG's culture and history of transparency and engagement drive the strategy, while resource constraints and a devaluing of social media within the decentralized organization constrain program effectiveness and real-time engagement.     

The gods are drinking milk! Word‐of‐mouth diffusion of a major news event in India

The objective of this study is to explore whether the US media overemphasized recalled Chinese products in 2007 and, if so, how news coverage in the US media differed from that of the Chinese media. By using a framing analysis of the coverage in two US media and two Chinese media, this study pursues answers to these questions. After comparing the news coverage of the recalled Chinese products and a real world indictor, this study found that neither US nor Chinese media mirrored the real world phenomenon as it was. By comparing news coverage of the issue in The New York Times and The Associated Press with China Daily, and The Xinhua News Agency, the study found that news coverage of the recalled issues differed significantly in terms of the sources used, the nationality of the source, the dominant frames employed, and the attribution of responsibility for the problems. In particular, Chinese media more frequently employed government officials as their main sources, which inherently increased the use of thematic frames. By contrast, US media often used episodic frames. Likewise, American media approached the issues using ‘Customers' Worries’ and ‘Broken System’ frames, whereas Chinese media often attempted to defend the quality of Chinese products and criticized Western media for exaggerating the issues. Owing to the news framing process, US audiences might have acquired more negative images of Chinese products and China in general. By contrast, their Chinese counterparts might have experienced increased antipathy and distrust concerning the American media.     

图书馆志愿者管理相关问题探讨

介绍国内外图书馆志愿者活动的实践情况、活动内容和作用,从制度、志愿者素质、志愿者福利、信息保密等方面指出目前图书馆志愿者管理存在的不足,并结合实际对改进图书馆志愿者的管理提出建议。认为在资金短缺、人力资源有限的情况下,图书馆开展志愿者活动具有重要的现实意义。     

New I & R Teams in Library-Based Services:

This article presents a new library-based model for I & R called SENIOR CONNECTIONS which is operated by older volunteers and student interns from Schools of Library Science and Social Work with the guidance of library-staff I & R Coordinators. This I & R model combines professional informational skills (librarian) and human relations skills (social worker) plus the rich resources and capabilities of older volunteers. Students and volunteers participate in the I & R training program which is conducted jointly by faculty from both professional schools to develop a cadre of skilled volunteers and professionals. Serving as both an information center and helping service, SENIOR CONNECTIONS is targeted to promoting local access to information and resources for older residents. By utilizing the existing library staff, interns and volunteers, SENIOR CONNECTIONS operates as a service-effective and cost-efficient program.     

World Book Night

World Book Night US has been launched following the successful World Book Night in the UK in March of 2011. Both countries will now hold the annual event on April 23, 2012, and the hopes are that it will be taken up by other countries as well. Its main goal is to foster literacy by enlisting volunteers to go into the community in search of non- or light readers, with free, not-for-resale special paperback editions of 25–30 different titles. A million books in all. As part of the effort, all the attendant publicity is intended to shine a light on the value of reading in general. In both countries, every book constituency has come together in support of the campaign: publishers, authors, booksellers, librarians and others. Both the UK and US organizations are non-profit charities, with funding from publishers, booksellers and foundations; very corporate and individual donations are being sought. Each organization has an executive director, a board of directors or trustees, and then all-volunteer advisory, marketing, website and publicity groups. The million book production is coordinated by the director and a production committee, and a distributor gets the books to bookstore or library drop points, accomplishing the third goal, which is a reminder of the value of bookstores and libraries in the community and culture.