InfoEyes--为视觉障碍用户提供的虚拟参考咨询服务

InfoEyes是美国伊利诺斯州立图书馆组织开展的专门为视觉障碍用户提供的联合虚拟参考咨询项目。本文介绍了这一项目的开展情况，并提出了几点建议。     

IM工具在实时虚拟参考咨询中的应用分析

近年来,即时通讯（IM）工具迅猛发展,图书馆利用IM工具开展实时咨询具有明显优势,也存在一些局限性,只有合理地选择IM工具,采用有效的使用方式,尤其是选择web化的IM客户端才能使实时咨询更加人性化,更加无处不在。     

Reference Assistance to Remote Users

Abstract

This article identifies and discusses the particular information needs of the growing community of remote users of academic libraries. In addressing the practical considerations of providing reference assistance to this group, the authors concentrate on telephone and e-mail reference, the use of video technology and the World Wide Web. The article also discusses the importance of having a dedicated distance education librarian to ensure that the needs of remote library users are given high priority.     

网站型参考咨询知识库兼虚拟咨询台的制作和应用技巧

论述了建立参考咨询知识库的意义和特点;并结合开发知识库的实践和经验,介绍了网站型知识库兼虚拟咨询台的制作方法和所具功能。     

Surfing the Stacks in an Electronic Age

Summary

Current trends in library training and practice reflect the inexorable movement toward the electronic environment. In this setting, librarians are beginning to pay considerably less attention to the books in their reference collections than to the online sources. This is cause for concern, since materials in the print format are often preferable to the electronic. They can be more accessible, quicker, and easier to use. Their contents are likely to be more comprehensive and are often unique. Librarians are urged to continue to become familiar with and use the books in the reference collections.     

Marketing Gets Personal: Promoting Reference Staff to Reach Users

ABSTRACT

With a growing population of part-time and distance education students, changing technologies, and evolving user expectations, it is becoming increasingly challenging to reach users through traditional marketing approaches. This article will review previous trends in library marketing and promotion and explore new initiatives, including partnering with marketing courses, roving reference, and highlighting staff expertise to raise awareness among users.

This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 291–300, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556945.     

利用虚拟团队开展图书馆"网上咨询"工作

本文在阐释了“网上咨询”和“虚拟团队”概念和特点的基础上，探讨了图书馆开展“网上咨询”服务的组织管理问题，并着重对建立网上咨询虚拟团队，以及服务机制的网上咨询模式进行了深入探讨。     

EARS: Electronic Access to Reference Service

Electronic Access to Reference Service (EARS) is a front end to the Health Sciences Library's electronic mail system, with links to the online public catalog. EARS, which became operational in September 1984, is accessed by users at remote sites with either a terminal or microcomputer. It is menu-driven, allowing users to request: a computerized literature search, reference information, a photocopy of a journal article, or a book. This paper traces the history of EARS and discusses its use, its impact on library staff and services, and factors that influence the diffusion of new technology.     

Beyond the Library's Walls: Using Library 2.0 Tools to Reach Out to All Users

ABSTRACT

The Library 2.0 movement emerged as a response to the technologies and concepts in the Web 2.0 movement and has been taking the library world by storm. Web 2.0 takes the stagnant Web 1.0 and makes it more user-driven, collaborative, participatory, and personalized. Library 2.0 takes the tools of Web 2.0 and moves them into a library setting with libraries that are user-centered, networking faculty, students, and librarians to create a vital and evolving organization designed to meet the needs of the current information culture. Library 2.0 is especially relevant to institutions providing services to off-campus students. Many students taking courses remotely have full-time jobs and busy lives beyond their coursework. Providing those students with a customizable, personalized, and collaborative library assists in their success as a student. Using Web 2.0 technologies and other social networking tools in the library setting brings the library to our users, making them more relevant in today's information society.     

Electronic Reference Services:

No abstract available for this article.     

Taking the Library to the Users: Satellite Reference at the University of Mississippi

ABSTRACT

It is no secret that the nature of reference is changing. Users no longer have to go to the library to find the resources needed for their research. The library is becoming a place to study more than a place to do research. Business students at the University of Mississippi are no different. With nice computer labs, a big building, and atriums for relaxing, there was little need for them to leave the School of Business Administration. How do you reach users who won't come to the library? You take the library to them. In 2004, the business librarian at J.D. Williams Library at the University of Mississippi began offering satellite or on-site reference to the School of Business Administration. Three years later the program is still running and considered a success—not only as a way to provide reference to a user group but also as a form of marketing and outreach for the library.     

基于科学导航检索理念的Scopus数据库

Scopus是一个集信息检索、网页搜索、引文分析、全文链接、资源整合及检索结果分析功能于一体的超大型文摘数据库。文章研究了Scopus的创新性信息检索与信息分析功能。     

Using RSS Feeds to Alert Users to Electronic Resources

SUMMARY

RSS technology is growing in popularity among libraries as a way to distribute, or syndicate, information about new electronic resources and Web content to users. “Really Simple Syndication” is an effective communication tool for libraries because it supplies the user with to up-to-date links and announcements on the library Web site after only one initial setup function. RSS does not require the user to make frequent visits to the library Web site for updated information; rather, it gathers content from any Web sites designated by the user, and delivers news to the users in an aggregated format. The benefits of RSS are that the software to setup the service is often free for downloading and many users are already familiar with the application. The “orange button” now present on so many commercial Web sites ranging from news sites to blogs is gaining a presence on library Web sites.     

从实体服务迈向网上虚拟参考服务

图书馆参考服务自提出至今已过去了一个多世纪,参考服务的理论与实践在图书馆的工作中得到不断的提高和发展.     

让黄金美丽起来

"我爱黄金"--从张心一口中说出这句话再正常不过,如果他说他不爱黄金反倒不正常. 金灿灿的黄金很好看,但好看的黄金并不等于美丽.要让黄金美丽起来,必须对它进行打造.曾四次荣获上海市劳模、一次全国劳模、全国"五一劳动奖章"获得者,前不久又荣膺"上海十大工人发明家"荣誉称号的中国工艺美术大师、上海老凤祥有限公司银器厂厂长张心一就是一个打造黄金、让黄金美丽起来的人.     

Moving Beyond the Reference Desk: Being Where Users Need Us

ABSTRACT

This article suggests a variety of ways in which reference librarians can be where the users are, in addition to service at the reference desk.     

联合参考咨询网用户研究

本文根据"联合参考咨询网"用户的年龄、学历、职业、所处地区等注册信息了解和掌握现有用户群的年龄结构、文化水平、研究领域、地理分布等基本情况.分析形成该用户结构的原因,思考如何为用户提供更好、更完善的服务,提出联合参考咨询网未来发展的几点建议.     

Virtual Serendipity: Preserving Embodied Browsing Activity in the 21st Century Research Library

As academic library collections are moved off site to make room for learning commons-type collaboration spaces, exploratory research processes (e.g. stacks browsing activities) are threatened. Given the range of benefits associated with chance information encounters in the physical book stacks, the disappearance of accessible collections is problematic. Fortunately, by focusing on embodied aspects of the physical browsing experience we can leverage emerging technologies to preserve instances of serendipitous information retrieval. Virtual reality, in this case, provides a browsing platform that allows for the type of search activity typically associated with research in the physical books stacks and preserves the benefits thereof.