Harnessing Yik Yak for Good: A Study of Students’ Anonymous Library Feedback

This study explores academic libraries’ potential uses of the mobile application Yik Yak, with particular focus on patrons’ anonymous feedback about library services and spaces. Over a 232-day period, the authors observed the Yik Yak feed for their university and recorded all yaks related to the library. A content analysis of the 249 library-related yaks found six distinct purposes that these library-related yaks served, from the perspective of the patron, which are of interest to the library: asking questions about library services; reporting problems with library spaces; reprimanding violations of and encouraging adherence to library policies; sharing compliments about library services; demons-trating need for improved library services; and discussing and offering feedback about library programs. This study reveals several opportunities for academic libraries to engage with Yik Yak in order to serve their patrons better, including providing virtual reference services, monitoring problems within the building, developing proactive approaches to policy enforce-ment, gathering honest and continuous feedback about the library's strengths, and identifying opportunities to improve and expand services. Implications for practice are discussed.     

Improving Distance Education for Students with Special Needs: A Qualitative Study of Students’ Experiences with an Online Library Research Course

This article describes a study in which seven students with diverse disabilities participated in a one-credit online library research course which had been adapted to be accessible using the best practices literature on distance education for students with special needs. Students provided feedback on the design of the course and participated in in-depth interviews. Results of this study suggest any given class may have students with different types of disabilities, with different paths toward learning. Using the principles of universal design for learning can improve distance education not only for students with special needs, but for all types of learners.     

Pop-Up Library at the University of Birmingham: Extending the Reach of an Academic Library by Taking “The Library” to the Students

ABSTRACT

Aligning with student engagement and promotional strategies, a Pop-Up Library project was initiated at the University of Birmingham. This involved setting up temporary, staffed stalls in different locations across campus in order to informally communicate with students and effectively take “the Library” to them. This article discusses the planning and implementation of the Pop-Up Library, including the rationale for the initiative. Details are given of the stalls themselves, the wide range of staff involved, the many locations trialed, the promotional materials used, and the ways in which the venture was advertised and subsequently evaluated. Results of a questionnaire used on the stalls are presented. Conclusions are drawn as to the effectiveness of the Pop-Up Library as a communication tool, with particular emphasis on breaking down barriers between students and library staff, and proactively raising students' awareness of the many ways Library Services can enhance their learning.     

“Library Police”

Summary

Librarians are often faced with the task of enforcing unpopular rules. This can seem like a losing battle with the librarian gaining nothing for his or her trouble except a reputation for being a “Nazi.” This article examines rules that currently exist in many law libraries, methods of enforcement, and new rules that are being implemented. Also discussed is what librarians can do about rules from a public relations standpoint.     

The Library as Service-Learning Partner: A Win–Win Collaboration with Students and Faculty

ABSTRACT

This case study of a quarter-long collaborative service-learning project, repeated over several quarters, involves technical communication students and librarians at Eastern Washington University. The librarians needed to promote RefWorks, while the technical communication faculty needed a client with a computer-based tool for students to learn and then teach to others. Working in teams, fifty-eight students planned and executed fifteen RefWorks workshops for students. The majority of students liked using RefWorks and gave successful presentations to their peers. This project increased awareness and usage of RefWorks while also affording librarians a student-centered perspective on teaching and using this tool. In this win–win collaboration, students learned useful skills in addition to developing a sense of community with the library.     

From “Selfies” to Breaking Tweets

The aim of this paper is to analyse the different ways in which journalists negotiate representations of their professional and personal identity on social media platforms. We argue that the differing representations of personal and professional identity on social media correspond to the professional, organisational and institutional tensions that have emerged in this new space. Using qualitative interviews with various journalists and editorial staff from Australian media organisations across television, radio, print and online publications, we indicate that journalists present their personal and professional identity on social media in three different ways. The first group create public, professional social media accounts, but also create secondary, private accounts that are only accessible to personal networks. The second group either choose, or are required by their media organisation, to only have a professional presence on social media; that is, they have public accounts that are only associated with their media organisation and display only their professional activities. The last group merge a professional and personal identity on their social media sites, showing aspects of their personal and their professional lives on publically available accounts.     

Providing Off-Campus Library Services by “Team”

Abstract

In contrast to many large academic libraries, Kansas State University (K-State) does not have a distance librarian. As a result, the Library Services Project Team (Team) was formed to take a fresh look at current library services for distance learners. Although the Team has been in place for over two years, and has implemented many changes, there was no mechanism for receiving formal feedback from students and faculty about these services. Because it is important to know whether services are being used, two librarians on the Team developed a Web-based survey targeted at distance faculty and students. This paper discusses the assessment project including development of the survey, the university approval process, use of an electronic in-house survey system, administration of the survey, and compilation and analysis of results.     

国外“Living Library”服务进展研究

起源于丹麦的Living Library,有着自身的功能特点,欧洲、美洲、澳洲、亚洲的一些国家在Living Library实践方面取得了一定成效。     

国内外“Human Library”服务比较研究

Human Library起源于欧洲丹麦,通过真人借阅的方式,消除偏见,减少隔阂,促进和谐。从Human Book的选择、Human Library的组织形式、服务群体等几方面对国内外Human Library服务进行比较分析,提出开拓图书馆信息咨询服务的新模式,增强公益性阅读功能,实现信息服务的共建共享等建议。     

What Makes “Good” News Newsworthy?

To combat the constant supply of negative news, some online news outlets focus solely on “good” news. But what is the value of “good” news? A content analysis was conducted to determine which traditional news values (timeliness, conflict, impact, etc.) appear in stories on Web sites dedicated to positive news. The researcher compared “good” news sites to the New York Times. Results indicated that the majority of “good” news stories were entertaining and emotional, whereas the majority of New York Times stories involved authority figures and conflict. Good news stories were less committed to journalism’s core functions, such as holding power accountable and providing the public with information necessary for creating an informed electorate.     

Library outreach: addressing Utah's “Digital Divide”

A “Digital Divide” in information and technological literacy exists in Utah between small hospitals and clinics in rural areas and the larger health care institutions in the major urban area of the state. The goals of the outreach program of the Spencer S. Eccles Health Sciences Library at the University of Utah address solutions to this disparity in partnership with the National Network of Libraries of Medicine—Midcontinental Region, the Utah Department of Health, and the Utah Area Health Education Centers. In a circuit-rider approach, an outreach librarian offers classes and demonstrations throughout the state that teach information-access skills to health professionals. Provision of traditional library services to unaffiliated health professionals is integrated into the library''s daily workload as a component of the outreach program. The paper describes the history, methodology, administration, funding, impact, and results of the program.     

公共图书馆“Human Library”的发展策略研究

2012年以来,我国公共图书馆"Human Library"进入平稳发展阶段,呈现出向纵深发展的态势,但也存在着理念偏差、活动失衡、制度缺失等问题,需要加强理念重塑定位、活动组织开展、制度建设完善等方面工作,以促进"Human Library"活动健康可持续发展。     

Library Web Pages and Policies Toward “Outsiders”

Abstract

The article reports the results of a visual survey of library Web sites conducted over a seven-month period in 2000. Included in the survey were 100 ARL libraries in public and private universities in the United States. The author sought information about the libraries' policies regarding access to services and resources for unaffiliated users-library users who are not students, faculty, or staff of a library's parent institution. The author focused on four areas: entrance to the building, circulation policies, interlibrary loan service, and the use of proprietary databases. The author also looked for mention of services to unaffiliated users in library mission statements and the costs for use of services or resources. As expected, the variation among library Web sites was great, in terms of the amount of information provided, the level of access to services and resources, and the cost for access. No attempt was made to confirm the information by direct correspondence with staff at the libraries, in part because the intent was to determine only what one could learn from a library's Web site.     

“Packaged” Information: How are new Means of Delivering Information Affecting Students’ Information-Seeking Behavior?

This article explores two methods of “packaging” information for students: custom textbooks and web-based discovery services. It examines the implementation of each of these initiatives at the University of Reading, using the institution as a case study to explore the implications on students’ information-seeking behavior. This is combined with a review of the relevant literature surrounding each service. Custom textbooks were used by the University's History department to support one of its first-year undergraduate modules, with the aim of providing a source of essential reading. The University Library released its web-based discovery service to students in October 2011. Various effects on information-seeking behavior are observed, including the potential decline of critical thinking in order to evaluate sources and the danger of sidelining search skills in favor of easy information solutions. The article concludes that librarians have an important role to play in helping students to understand the complexity of information searching. Whilst custom textbooks and discovery services are in some ways beneficial to students, they still require guidance from expert library staff to help them navigate these resources as independent learners. Finally, topics for further research are presented.     

Playing with LEGO®, Learning about the Library,and “Making” Campus Connections: The Rutgers University Art Library Lego Playing Station,Part One

ABSTRACT

As libraries continue to grow and change in the 21st century, we are seeing an increased emphasis on outreach, engagement, creativity, and innovation for academic libraries. These ideas are crucial to the future of academic libraries and makerspaces are one way for academic libraries to realize these ideas. Makerspaces can be affordable, don't need to take up a lot of space, and have potential to be catalysts for creating partnerships within one's community. Engaging making events can stimulate broader conversations among library patrons and library employees as well as a way for library liaisons to connect with their faculty, students, and staff.