Crowdsourcing civility: A natural experiment examining the effects of distributed moderation in online forums

Participation in discussions about the public interest can be enhanced by technology, but can also create an environment in which participants are overwhelmed by the quantity, quality, and diversity of information and arguments. Political participation is at a greater disadvantage than non-political activities in that participants from different parties already start out with established differences, which requires them to reach some form of common ground before progress can be made. Those seeking authentic deliberation are discouraged to participate when confronted with uncivil and inflammatory rhetoric. These issues are often exacerbated in online discussions, where lack of identity cues and low barriers to entry can lead to heightened incivility between participants, often labeled as “flaming” and “trolling”. This paper explores the extent to which moderator systems, tools online discussion forums use to manage contributions, can reduce information overload and encourage civil conversations in virtual discussion spaces. Using the popular website Slashdot as an example of sound moderation in a public discourse setting, we found that users move toward consensus about which and how comments deserve to be moderated. Using these findings, we explore how transferable these systems are for participation in public matters specifically to the unique attributes of political discussion. Slashdot's political forum provides a comparison group that allowed us to find quantitative and qualitative differences in political posting, comments, and moderation. Our results show that large scale, civil participation is possible with a distributed moderation system that enables regularly lively debates to be conducted positively because the system provides tools for people to enforce norms of civility.     

The Role of Civility and Metacommunication in Facebook Discussions

Social media’s potential for political and social discussion provides great promise since deliberation is key for democracy. Unfortunately, there is a problematic presence of incivility in conversations on digital platforms. We conducted an experiment to examine the effects of this phenomenon, driven by the elaboration likelihood model. Each of our four conditions showed a media outlet’s Facebook post with a story about genetically modified organisms and a comment section beneath with one of the following: a civil discussion, an uncivil discussion, an uncivil conversation with metacommunication encouraging civility, and a control group. Results revealed a mediated relationship of exposure to civil and metacommunicative comments on willingness to engage in a discussion through mental elaboration. We also found evidence of modeling behavior for civility and metacommunication.     

The Role of Civility and Anonymity on Perceptions of Online Comments

An experiment was conducted (N = 170) to determine the role of civility and anonymity in online comments received for a news story. Dependent variables were (a) interest in the discussion, (b) favorability toward the comments, (c) favorability toward the commenter, and (d) trust in the information. Participants exposed to uncivil comments viewed the commenter less favorably and reported less trust in the information in the comment. Anonymity had no effect on the dependent variables, in contrast to expectations derived from social presence theory. Findings revealed that politeness of comments affected participants’ overall perceptions of the content of the online discussion.     

Deliberation 2.0: Comparing the Deliberative Quality of Online News User Comments Across Platforms

As news organizations look toward social networking sites as a way to expand their audience, the present article explores how this trend might impact discussion among users of political news content. A content analysis of user comments left by readers of the Washington Post suggests that when it comes to discussing political news, there are significant differences in the deliberative quality of those who access the news directly through the news organization's Web site and those who access the same news via Facebook. In short, comments left by Web site users exhibited greater deliberative quality than those left by Facebook users.     

Echoslamming: how incivility interacts with cyberbalkanization on the social media in Hong Kong

Cyberbalkanization has growingly become common on the Internet and can lead to public’s opinion polarization. This study investigates a specific process of cyberbalkanization through which incivility is circulated within online communities. From a dataset of Hong Kong-based Facebook Pages collected during a social movement, a set of politically-organized communities was identified and their connectivity generated a post-sharing network. A random sample of contents shared between and within these communities was then manually classified based on the level of incivility. The targets of offence through the use of uncivil language were also coded. Contents shared within ideologically compatible communities were found to be more likely to be uncivil. The association was significantly more positive in a populistic community, of which members had unique political nature and cultural norms. The targets were usually political opponents and incivility was adopted to petition detractors from within-community discussions. We therefore suggest ‘echoslamming’ is an online phenomenon through which uncivil contents catalyse anger toward political opponents among ideologically congruent information sources and consequently reinforce the audience’s predilection. Such a mechanism can be one underlying explanation for a vicious circle of cyberbalkanization-induced polarization on political opinions.     

Engagement@web 2.0 between the government and citizens in Singapore: dialogic communication on Facebook?

Responding to the rapid adoption of new technologies, political parties, both incumbent parties and minor ones, have been quick to leverage web 2.0 technologies for party communication and mobilization. A coterie of work addressed how social media such as Facebook are used as political tools for the promotion of candidate and party campaign platforms. However, a present bias is observed as current literature focus on western democracies. To bridge the gap, this study examines the gradual, yet significant, evolution in technology deployment by the ruling elite in Singapore. This paper traces the developments in e-engagement to bridge the affective gap between the ruling elite and an increasingly IT-savvy population, one which has demonstrated its astuteness in using new media to articulate its disenchantment. Developments in the last five years indicate that the government's earlier endeavor to centralize and streamline its political engagement via a single portal, REACH, is insufficient to say the least. Between the general election in 2006 and the watershed election in May 2011, the repertoire of media tools deployed by the political elite has broadened, with the inclusion of personal blogs, Facebook, and Twitter. In this paper, we apply Kent and Taylor's public relations dialogic communication framework to examine how Facebook fosters greater mutuality, propinquity, and empathy between the government and the electorate. However, problems arising from new technologies themselves inadvertently create risks and challenge the government's ability to commit to dialogic communication.     

Expanding Beyond our Library Walls: Building an Active Online Community through Facebook

This article demonstrates how Facebook, a popular social networking Web site, provides libraries with the opportunity to develop an outreach presence and information portal within an online community. While much of the recent literature examines Facebook and defines its potential use within libraries, this article focuses on the use of Facebook's newest feature: customizable Facebook Pages. In December 2007, librarians at the State University of New York at Buffalo began exploring the use of Facebook Pages to virtually reach out to patrons and market library services. Based on user response and Page statistics, librarians found the use of Facebook Pages provided a welcome extension of services and a unique form of outreach that reached beyond the campus community. Through a University at Buffalo Libraries Page on Facebook, librarians can update and inform students, faculty, and staff of new events, workshops, library services, and resources. Librarians at the University at Buffalo maintain an active online community that reaches more than 300 fans. Fans provide discussion and feedback regarding library services, offering a more interactive extension of the Libraries homepage. This article explains the design process, including the use of third-party and custom applications. Challenges, ideas, and user response in regards to the use of Facebook Pages in a library setting are also presented.     

Multiple issue publics in the high-choice media environment: media use,online activity,and political knowledge

This study examines the role of membership in multiple issue publics by understanding its relationship to media use, online activity, and political knowledge. Using data from Taiwan's 2008 Social Change Survey, the study shows that members of multiple issue publics was positively associated with television watching, political talk show watching, and online news reading. In addition, they were found to engage in specific online activities, including information browsing, information exchanging, information gathering, taking part in forum discussions, and blogging. Therefore, members of multiple issue publics tend to use media with a high level of selectivity and engage in online activities that allow them to express opinions, gain knowledge, or discuss issues with others. A curvilinear relationship was explored and found between multiple issue-public membership and general political knowledge. This demonstrates that individuals' ability to process information may not extend beyond certain boundaries, no matter how many issue publics individuals are involved in.     

Online Environmental Engagement Among Youth: Influence of Parents,Attitudes and Demographics

Although young citizens may not always politically engage in the same fashion as their elders, research suggests they are using Facebook, Twitter, and other newer communication systems to mobilize politically both generally and around environmental issues. Given the declining environmental conditions facing young citizens, a national stratified quota sample of 1,096 U.S. parents and their children between the ages of 12 and 17 was conducted to investigate the factors potentially related to their efforts to persuade members of their online social networks to be more environmental. We believe that online peer persuasion is an important concept to investigate because peer persuasion can create subjective norms that ultimately may influence behavior. Hierarchical regression analysis revealed that, although parents influence youth behavior (Adj. R ² = .11), the greatest variance in behavior was explained by the youth's own environmental self-efficacy, environmental news consumption, political interest, time spent online, gender, and environmental consumerism (ΔR ² = .29). Youth political interest and environmental consumerism were especially important variables in the final model. Structural equation modeling reinforced that parental influence is primarily indirect. This study appears to be among the first to link environmental consumerism with youth online peer persuasion.     

Structure or Predisposition? Exploring the Interaction Effect of Discussion Orientation and Discussion Heterogeneity on Political Participation

Past research on how discussions with non-like-minded others impacts political participation has focused mostly on structural attributes of discussion networks, and—as a result—has produced inconsistent findings. This study, therefore, introduced the concept of discussion orientation—one's willingness to express and listen in political discussion, even when disagreement exists—as a predispositional explanation of the impact of discussion heterogeneity on political participation. Based on the national telephone survey data, during the course of the 2004 election, we find a strong main effect of individual predisposition to express different opinions on political participation. In addition, the link between discussion heterogeneity and political participation is significantly stronger for those respondents who exhibit a willingness to express different opinions during those conversations.     

The identity work of questioning in intellectual discussion

This article examines how questioning practices in intellectual discussion do identity work. Drawing upon the discussion discourse of a Ph.D. department's weekly colloquium, as well as several other sources, three aspects of intellectual identity are identified that are routinely at stake for academic presenters in discussion periods: their knowledgeability, originality, and level of intellectual sophistication. We identify and describe questioning practices that support and challenge these desired identities. Analysis of the discussion discourse shows how use of marked and unmarked question forms implicate a question recipient's knowledgeability level, how time references and interest queries imply a person's degree of originality, and how lexical choices can problematize presenters’ intellectual frameworks, which in turn can become challenges to their intellectual sophistication. The concluding section considers how the identity—implicative discourse analysis developed and used in the paper could become a useful new methodological tool and sketches out implications for future research on questioning, politeness theory, and a current metatheoretical debate about inquiry.     

News Media's Rhetoric on Facebook

ABSTRACT

While Facebook is an important distribution channel for today's media houses, there is a lack of research on how news outlets choose to present their stories in social media. The present study aims to narrow this gap by analysing two weeks of Facebook updates by the Norwegian tabloid Dagbladet and the public-service broadcaster NRK and comparing them to the corresponding stories on their news sites. An important objective is to uncover if and how the Facebook updates depart from established text norms for online papers. The method is triangulated. A quantitative content analysis reveals that newsrooms tend to utilize a wider range of speech acts when writing presentations specifically for Facebook. A follow-up qualitative analysis identifies five rhetorical strategies for unique promo texts on Facebook: adding emojis, posing questions, making requests, expressing emotions and stating subjective points of view. Qualitative interviews with responsible journalists confirm that these strategies are more common the less controversial the stories are. However, the newsrooms have few explicit guidelines for when it is acceptable to transgress traditional journalistic text norms. The findings are summarized in a model that connects the continuum of decreasing story controversy to a corresponding continuum of increasingly interpretative and subjective rhetoric.     

Social Network Sites and Political Engagement: Exploring the Impact of Facebook Connections and Uses on Political Protest and Participation

Past studies have shown positive relationships between use of social network sites (SNSs) and political engagement, but an understanding of the mechanisms underlying the relationship is limited because the studies often did not take into account the diverse affordances of SNSs that can influence participation in different ways. Adopting the O-S-R-O-R (Orientation–Stimulus–Reasoning–Orientation–Response) model of political communication effects, this study examined the roles of Facebook network size, connections with public political actors, use for news, and political expression on political attitudes, protest, and participation. Structural equation analyses were conducted based on data from a national sample in Hong Kong, a city-state with one of the world’s highest Facebook penetration rates. Results showed that Facebook network size and connections with public political actors exhibit both direct and indirect effects on participation through Facebook news, expression, and efficacy. Facebook news exhibited indirect effects primarily though political expression. A discriminant function analysis also showed that age, education, and online news exposure were the most influential variables for distinguishing Facebook users and nonusers. Implications of the findings are discussed.     

Determinants of citizens' intention to engage in government-led electronic participation initiatives through Facebook

The research work on understanding whether citizens will readily accept to engage with governments in e-participation initiatives through social media remains limited. Therefore, this study investigates the factors that are influencing citizens' intention to engage in government-led e-Participation initiatives through Facebook. To that end, the study proposes and validates a citizen-centric acceptance model. The proposed model extends the model primarily established on the theory of planned behavior, by incorporating additional factors that emerged from relevant literature. The research data were collected from a survey of 400 Facebook users in Jordan using a probability sample technique. The results revealed that the factors with the most significant influence on citizens' intention to engage in government-led e-participation initiatives through Facebook are: the citizens' attitude, participation efficacy, and perceived behavior control. Subjective norms and perceived value, however, have no direct effect on citizens' intention to engage in government-led e-participation initiatives through Facebook. Furthermore, the results showed that the citizens' attitude is primarily determined by participation efficacy, perceived usefulness and compatibility of Facebook, and perceived value. In contrast, the factors perceived ease of use of Facebook, citizens' trust in government, and citizens' trust in Facebook, have no significant impact on citizens' attitude. These factors have rarely been empirically tested in the context of e-participation. Consequently, this study paves the way towards a better understanding of the important factors that influence citizens' intention to participate, which, in turn, will inform the design and implementation of e-participation initiatives.     

The Writing on the Wall: A Content Analysis of College Students' Facebook Groups for the 2008 Presidential Election

This study looks at student Facebook groups supporting the 2008 presidential candidates, John McCain and Barack Obama, from largest land-grant universities in seven battleground states. The findings of a content analysis of wall posts show that students are using Facebook to facilitate dialog and civic political involvement. In opposition to pro-McCain groups, pro-Obama groups have wider time frame coverage and demonstrate substantively higher site activity. Political discussions related to the political civic process, policy issues, campaign information, candidate issues, and acquisition of campaign products dominate across groups and election seasons. An examination of the content of wall posts based on the four categories of the Michigan Model of voting behavior (partisanship, group affiliation, candidate image, and political/campaign issues) reveals that in the primary season, pro-Obama groups focus mostly on short-term topics (candidate image and campaign issues), whereas pro-McCain groups focus mostly on long-term topics (partisanship and group affiliation). The overall findings of this study suggest that youth online communities actively follow campaigns and post comments that foster the political dialog and civic engagement.     

A moderated mediation model of political collective action in Hong Kong: examining the roles of social media consumption and social identity

Adopting a communication mediation approach, this study explores the role of overall social networking service (SNS) use in facilitating people’s participation in collective political action through the mediation of online and offline political discussions. The study also underscores the moderating effect on the mediation process of both social identity and geographical origin. Moderated mediation analyses reveal that the positive impact of overall SNS use on participation mediated by offline discussion is stronger for people with higher Hong Kong identity and for people from Hong Kong. This moderated mediation model specifies the socio-psychological mechanism of participation in collective political action in an immigrant society such as Hong Kong.     

Determinants of social media information credibility among university students

This research explored the perceptions of university students about the credibility of information being shared on Facebook. The data were collected using an online questionnaire from university students who were Facebook users. A total of 325 usable responses were received which were analyzed using SPSS. The results revealed that these students perceive information shared on Facebook as credible and of good quality. The source credibility, medium credibility, and information quality had positive and significant relationships with each other. The age, social background, and educational level of students appeared to predict the credibility of information shared on Facebook. These results are useful for information professionals and social media managers in extent to understand and cater to the demands of information consumers. These findings would also be helpful for teachers, information providers, and researchers to understand the perspectives of developing countries' students on the credibility of social media information. Furthermore, this study is supposed to be a valuable addition in existing literature which could provide guidelines for novice researchers, interested in exploring the area, especially in the context of Facebook users in a developing country's context.     

Modeling the Effects of Political Information Source Use and Online Expression on Young Adults’ Political Efficacy

This online survey conducted at a public university in the Northwest (N = 434) examines the influence of political involvement, information source attention, and online political discussion on young adults’ political efficacy. A factor analysis indicated that political information sources loaded into three factors including conventional and online hard news media such as newspapers, opinion and social media such as blogs or social networking websites, and public affairs websites including government and candidate websites. A path analysis revealed significant differences in their association with online political expression and external efficacy. As an entry point in the theoretical model, involvement in public affairs positively associated with attention to political information sources, online political expression, and external political efficacy. Attention to hard news and to public affairs websites positively predicted political efficacy. Attention to online opinion and social media and to public affairs websites positively predicted online political expression.     

知识决定参与?大学生网上社会公共事务参与影响因素分析

本文实证研究大学生网上社会公共事务参与状况和影响因素,发现:只有17%的活跃学生网民积极参与网上社会公共事务;大学生活跃网民和普通网民在网络知识和技能上并不存在明显差别,网络影响力、民生问题思考力、信息分析处理能力、舆论监督效能感和性别是影响大学生网上社会公共事务参与的显著因素。     

“I Hate When They Do That!” Netiquette in Mourning and Memorialization Among Danish Facebook Users

By analyzing online practices of mourning and memorialization on Facebook, this article identifies underlying norms behind Danish Facebook users’ attitudes towards networked grieving and emotional displays on Facebook. Drawing on the concept “context collapse” and Jakoby’s model for social rules of displaying emotions of grief, quantitative and qualitative methods of analysis are combined, through the use of survey techniques and grounded theory. The article helps explain contrasting attitudes to emotional displays on Facebook and significant differences between “netiquettes” of mourning and memorialization. The findings counter popular perceptions of Facebook as a desired online mourning platform.