顾客忠诚层次性分析

市场竞争实质上是顾客竞争,如何吸引和留住顾客成为了企业的使命。顾客忠诚也被认为是企业取得长期利润增长的途径。因此,顾客忠诚已成为许多企业顾客保持战略追求的一个基本目标,顾客忠诚的研究也因此引起了学术界和企业界的广泛的兴趣。本文从顾客与企业交换资源的层次性出发探索顾客忠诚的层次性及培育顾客忠诚的有效途径。     

浅谈顾客关系营销策略

为增强企业竞争优势,顾客关系营销越来越被企业所重视。忠诚的顾客是企业巨大的财富,而建立顾客忠诚是顾客关系营销的核心和目的。本文研究了以建立顾客忠诚为目的的顾客关系营销策略,为企业建立长期稳定的顾客关系提供建议。     

移动电子商务服务补救对顾客忠诚的影响研究

通过采用结构方程模型的方法探讨移动电子商务服务补救对顾客忠诚的影响路径,656份有效正式问卷的实证研究结果表明:移动电子商务服务补救对顾客意愿忠诚和行为忠诚的直接作用显著,而对顾客认知忠诚和情感忠诚的作用主要是通过顾客满意的中介作用产影响;产品涉入调节效应的分析显示产品涉入只在移动电子商务服务补救对顾客行为忠诚的影响中存在显著的正向调节效应。研究结论为快速发展的移动电子商培育顾客忠诚提供了的借鉴思路。     

忠诚营销:企业须忠诚于顾客

企业在千方百计地培育忠诚顾客,但是他们却对顾客做出许多不忠诚的行为。其实企业与顾客的忠诚是双向的,只有首先企业对顾客忠诚,才能赢得顾客对企业的忠诚。企业必须以自己的忠诚换顾客的忠诚。     

基于顾客忠诚导向的酒店服务创新研究

顾客忠诚影响酒店的生存和发展,面对不断变化发展的消费理念,如何留住忠诚顾客、发展忠诚顾客是酒店亟待解决的问题。据此,文章从顾客忠诚与服务创新的关系出发,基于顾客忠诚理论,提出了四种酒店服务创新战略。     

零售企业的顾客忠诚竞争战略的选择

通过论述零售企业的顾客忠诚与三种基本战略,包括顾客忠诚与成本领先、顾客忠诚与差别化、顾客忠诚与集中化的关系。同时,提出了顾客忠诚与零售企业核心竞争力的选择,即战略选择的前提、实施步骤及具体实施的思路。     

关于企业顾客忠诚的研究

本文通过对顾客忠诚概念和内涵的阐述,对顾客忠诚相关理论的剖析,阐明顾客忠诚对企业持续发展的重要意义,并提出了培养和提高顾客忠诚的建议。     

论零售商的顾客忠诚营销

对所有零售业的CEO而言,如何保持顾客和创造顾客忠诚,可能是他们最为关心的事。本文主要对零售商如何识别顾客忠诚、影响顾客忠诚的关键因素、创造顾客忠诚的零售营销组合问题做了重点论述,以期对零售业态的顾客忠诚营销实践有一定的参考价值。     

经济型酒店顾客忠诚的构建

本文从顾客忠诚的概念出发,借鉴其相关理论研究成果,结合我国经济型酒店的实际,探讨了影响顾客忠诚的直接因素和调节因素,继而从顾客忠诚形成的心理历程提出了酒店培育顾客忠诚的具体方案,最后从四个方面提出了顾客忠诚的提升策略.     

顾客满意到顾客忠诚的转变——基于顾客的自我实现需要

提高顾客满意度是服务企业永远的追求,然而满意的顾客不一定忠诚,忠诚的顾客才是服务企业核心利益所在。本文从顾客的自我实现角度,认为顾客从满意到忠诚转化的关键是满足顾客作为忠诚顾客的自我实现需要。     

卡思卡特城堡

It is worthy of noting that, whilst Crookston Castle witnessed the earlier and happier portion of Mary's variegated life,     

Western and Eastern culture differences in commercial field

The communication of people partially is the communication of cultures. Culture has a direct effect on international commercial activities in all aspects. Different conceptions about time, space, equality, law and the like, lead people to deal with things in different ways. So to know cultures of the counterpart is to facil-itate our enterprises so as to have a smooth and successful communication in commercial activity.     

不同的吃喝玩乐

一、吃和喝吃苹果 eat an apple, 吃药 take medicine,吃糖 have some sweets,吃饭 have one's meals,吃馆子 dine out,吃惊 be surprised/     

漏洞百出的教育

Many college freshmen arrive woefully unprepared to do college work, and as disadvantaged populations continue to grow, the share of the American work force that has made it through college is expected to plummet. Many experts blame that educational failure not just on high schools but also on colleges. School & College, a special report by The Chronicle, looks at efforts to fix the system. What reforms would better prepare students for college? What should schools and colleges be doing differently? How should state and federal officials help?     

只要努力,不要后悔

There are numbers of crossroads on our long and unpredictable life journey where we totally have no idea about which direction to choose. No matter what our decision is, we should not turn back, but face the music and go ahead instead. I am this kind of girl who always does try without regretting, one example is how I dealt with my love.     

浅谈移民问题

Migration occurs behind a variety of reasons and has a great effect on the whole world. People may migrate in order to improve their economic situation, or in order to escape civil strife, persecution, and environmental disasters. The impact of migration is complex, bringing both benefits anddisadvantages. This paper briefly talks about the causes of migration, the allocation of benefits, and the ways in which individual countries and the international community deal with this important subject.     

Sister Carrie, an Adherent of Desires

Sister Carrie is one of the most controversial characters in American literature.Thought as a "fallen woman" firstly,she was defined as a "new woman" by some critics later. However, by digging into the motivaton behind the whole process of Carrie's "success", the relationship between Carrie and her creator (the author), the social conditions of then American, it can be found that Carrie has never been free-standing on her thought and she has never found her real-sdf even after becoming a famous actress. In a society dominated by mass consumerism Carrie is only an adherent of her own desires. She also is a representative of all those country girls flooded into cities, a symbol and a sacrifice of the urbanization of America in a time countryside was overcome by cities.     

Improvement of one-cycle controller by use of proportional integral differential controller

1.IntroductionOne-cyclecontrolmethod,whichwasproposedaboutonedecadeago[1],hasbecomeanattractivemethodinspecialfieldssuchaspowerfactorcorrection[2-6],switchingamplifiers[7,8],etc.Themainideaofthiscontrollerisbasedonintegrationofdiodevoltageinone-cycleandforcesittobeexactlyequaltothereferencevalue.Themainadvantageofthiscontrollerisitsrealtimeabilitytorejectthevariationofinputvoltage[1].Despitethisgreatability,ithasnogoodperformancesinrejectingofloaddisturbanceandfollowingreferencecommands.Espec…     

风的曲线

Rosco and I wait for the fishermen to return.I sit at a wooden bench near the store at Mt.Baker Resort and watch the clouds change shape. Rosco has my belt around his neck and an eight foot tow chain hooked to a tree. Dogs must be on a leash. Ducks and rabbits are loose.