Stewardship and usefulness: Policy principles for information-based transparency

This paper is a conceptual and empirical exploration of the tensions inherent in the drive to increase openness and transparency in government by means of information access and dissemination. The idea that democratic governments should be open, accessible, and transparent to the governed is receiving renewed emphasis through the combination of government reform efforts and the emergence of advanced technology tools for information access. Although these initiatives are young, they already exhibit daunting complexity, with significant management, technology, and policy challenges. A variety of traditional and emerging information policy frameworks offer guidance, while diverse research perspectives highlight both challenges to and opportunities for promoting information-based transparency. Early experience with Data.gov, a central component of the U.S. Open Government Initiative, suggests that two fundamental information policy principles, stewardship and usefulness, can help guide and evaluate efforts to achieve information-based transparency.     

Maturity levels for interoperability in digital government

Interoperability refers to a property of diverse systems and organizations enabling them to work together. The current exchanges are, however, often inefficient and error-prone. Improved interoperability between public organizations as well as between public and private organizations is of critical importance to make digital government more successful. In this paper, a model of maturity levels for interoperability in digital government is presented. The five-level model might be applied by public organizations to identify current maturity and future direction for improved interoperability.     

Public value creation in digital government

Public value theory offers innovative ways to plan, design, and implement digital government initiatives. The theory has gained the attention of researchers due to its powerful proposition that shifts the focus of public sector management from internal efficiency to value creation processes that occur outside the organization. While public value creation has become the expectation that digital government initiatives have to fulfil, there is lack of theoretical clarity on what public value means and on how digital technologies can contribute to its creation. The special issue presents a collection of six papers that provide new insights on how digital technologies support public value creation. Building on their contributions, the editorial note conceptualizes the realm of public value creation by highlighting: (1) the integrated nature of public value creation supported by digital government implementations rather than enhancing the values provided by individual technologies or innovations, (2) how the outcome of public value creation is reflected in the combined consumption of the various services enabled by technologies and (3) how public value creation is enabled by organizational capabilities and configurations.     

Tacit attitudinal principles for evaluating digital preservation success

Archival Science - Digital preservation fulfills a critical role in the digital continuity of individual, institutional, and cultural memory. It is important for archival stewards and stakeholders...     

Perceptions of transparency of government policymaking: A cross-national study

In the past two decades, governments from around the world have adopted access-to-information laws at a rate unlike any other time in history. This reform in government information policy parallels a global movement of intergovernmental and nongovernmental organizations, which have pressed countries to advance the norm of transparency. Competition in the global economy has also provided a strong incentive for governments to show openness, as business leaders and donor nations contend that access-to-information is critical for efficient markets. Given the growing interaction between governments and transnational firms, and the global emphasis on access-to-information, this cross-national study examines the relationship between business executives' perceptions of transparency in government policymaking, and several indicators suggested in the literature as means to advance the flow of information about government. The study found countries that respondents ranked as ‘most transparent’ had significantly higher levels of access-to-information laws, telecommunication infrastructure, E-Government, free press, and higher income levels, than countries with low transparency levels. Our regression findings indicate that telecommunications infrastructure and free press influenced the perceptions of government transparency in a positive and significant way. The evidence indicates that democracy did not contribute toward the perceptions of transparency. The findings also suggest that nations aiming for openness by adopting access-to-information laws and engaging in E-Government may signal to businesses that their governments are aware of the international norm of transparency—though these conditions are not necessarily sufficient to advance the perceptions of government transparency.     

Designing boundary resources in digital government platforms for collaborative service innovation

On the path to creating digital platforms, governments are opening organizational boundaries to cultivate cross-agency collaboration in public service innovation. This collaborative innovation takes place in the context of paradoxical tensions between openness and closeness, stability and flexibility, and generativity and control. The concept of boundary resources provides an instrument to balance these platform design paradoxes. Yet, little is known about designing boundary resources in digital government platforms. We contextualize the concept of boundary resources in digital government platforms to develop design theories. These design theories guide an action design research, where a national tax service platform was redesigned to enable cross-agency collaboration for service innovation. Design knowledge was thus generated into three design principles for the design of boundary resources in government platforms. These principles help in making design decisions by which government platform owners use different boundary resources to address the three paradoxes. We suggest that government platform owners cultivate collaborative platform ecosystems and define unified data standards to address the openness, design data modularity and interfaces for resourcing complementors, and use data relationships and accessibility as control points for securing the platform.     

Sensemaking and social processes in digital government projects

This research identifies main feedback dynamics associated with social processes necessary to make sense of ambiguous project goals, typical of large digital government projects. The study reports on findings from a case analysis using participatory approaches in system dynamics, based on a digital government project integrating information systems of New York's criminal justice agencies. Findings stress the importance of visuals in the sensemaking process that results from the interaction of technical and social outcomes produced through identifying and continuously re-interpreting main project issues and goals. Project analyses suggest that requisite elements of successfully managing this type of project include 1) facilitation that enables diversity of ideas, 2) shared visuals and re-presentations of participants' efforts to work on the issues, and 3) iterative social construction of objectives, progress, and valid processes for doing the work; each of these plays a role in three different feedback processes sustaining (or undermining) the group engagement needed to yield successful integrative work. The study contributes to the literature in digital government by introducing the lenses of people-centered project management processes, an emerging approach in project management, to underscore the role of social processes in technical projects.     

The impact of functional decentralization and externalization on local government transparency

Local governments are increasingly establishing functional decentralized agencies, such as autonomous organizations, public companies, foundations and public business entities to provide public services. Furthermore, they are also introducing the private sector, contracting out public services to a private company and creating mixed companies. Our aim is to analyze the effect of functional decentralization and externalization (outsourcing or contracting out) processes on public transparency levels, since theoretically, they are aimed toward good governance and accountability. To do so, we use a sample composed of the 110 largest Spanish cities for the period 2008–2010. The results show that decentralized agencies, especially public companies and foundations, impact positively on levels of public transparency. However, there is no evidence that suggests that the introduction of the private sector, using outsourcing and mixed companies, affects the transparency of local governments.     

Latent transparency and trust in government: Unexpected findings from two survey experiments

Transparency is popularly believed to enhance the public's trust in government, yet experimental studies have found mixed results. One explanation is that public trust may respond more positively to a kind of “latent transparency” in which citizens highly value the mere potential for open access to government information, even if they may have more negative reactions when presented with the particular content of actual government information, documents, or data. To test this hypothesis, we designed two survey experiments in which samples of US adults were primed with general information about the Freedom of Information Act (FOIA) or the existence of open government data.Compared to controls, we find that awareness of FOIA rights and requirements (latent transparency) tended to be unrelated, or even slightly negatively related, to trust of government agencies, contrary to our expectations. Our findings, combined with prior evidence, suggest that—even in the case of latent transparency—the popular belief in transparency's positive effects on citizen trust needs a more critical examination. Implications for the theory and practice of transparency are discussed.     

Explaining the transparency of local government websites through a political market framework

This paper contributes to the literature on government transparency by addressing the question of what drives the differences in local government levels of transparency. Our main objective is to ascertain whether transparency is mainly driven by the leadership, capacity and other political traits of the local governments themselves – “supply-side determinants” – or, rather, if it hinges on social, cultural and/or other local community factors (“demand-side” determinants). We test the hypotheses derived from this theoretical framework using the results of the Municipal Transparency Index which is based on the information disclosed in the local governments' official websites and was applied to all Portuguese municipalities for the first time in 2013. Our findings indicate that municipalities with less financial autonomy, run by male mayors, with a larger number of consecutive terms in office, and smaller margins of victory in local elections display lower levels of transparency. On the demand-side, the unemployment rate and the average age of the municipal population emerge as the best predictors and are both negatively associated with transparency.     

Implications of legal and organizational issues for urban digital government development

This paper discusses implications of the convergence of legal and organizational issues in the context of developing and implementing digital government projects in large urban settings. By the convergence of legal and organizational issues we refer to two important aspects of urban government: (1) the close relationship between legal/policy structures and the way government is organized and functions, and (2) the way the legal/policy elements interact with organizational dynamics and work cultures to influence digital government projects (and government activities generally). It is our contention that convergence in the organizational and legal/policy context is a powerful determinant of how these projects develop and how likely they are to succeed. Therefore the understanding of this convergence and related dynamics is critically important to planning and designing both policy to promote digital government and particular digital government projects themselves. Illustrations of this convergence and its consequences are presented. They are based on research involving two digital government projects in urban settings: development of a management information system for homeless shelter administration and a developing a system for sharing information among New York City agencies.     

Overcoming barriers to digital government: mapping the strategies of digital champions

Previous research has identified a variety of barriers to digital government, and regularly emphasizes the importance of individuals that navigate institutional contexts and strategically pursue digital government solutions. This exploratory analysis investigates how these individuals understand barriers to digital government and the strategies that they apply to overcome them. Using interviews with digital champions in the U.S government, we extract the tactics employed to overcome these barriers including storytelling, community building, external validation, orientation towards citizen perspectives and a reliance on external peer networks. Results highlight the interconnected nature of barriers and the non-linear quality of strategies, and allow the construction of a theoretical model for structural and cultural barriers and strategies as experienced by digital champions. This model highlights the perceived efficacy and impact of cultural strategies, and the association of these strategies with external peer networks and citizens, and a tension in how digital champions describe actors and approaches introduced from the private sector.     

Providing a clearer view: An examination of transparency on local government websites

This study examines the role of content professionalism and public outreach, along with partisanship in the availability of online local public information. Comparing county and school board websites in Florida, the author suggests that online public records serve as a proxy for the entity's overall level of transparency. A content analysis of 134 local government websites reveals that school boards had a higher level of transparency than counties in Florida, while websites with a more professional look and those located in communities with a high Republican proportion had greater transparency than others. Finally, implications for scholars and government leaders are discussed.     

Building the next generation of digital government infrastructures

Digital government infrastructures provide generic functionalities that are used by large numbers of users. Typically, they have no central authority, are governed by networks and contain both emerging and purposefully designed parts. Their use varies over time, and a large number of individuals use them for different purposes. The basic digital government infrastructure has evolved over time and the development towards the next generation of digital government infrastructure (NGI) is under development. In this introduction, we discuss aspects of infrastructure development and this special issue contains papers contributing to the development of the NGI in various fields including customs, crisis management, legislation and regulation, providing a number of possible functions and services that may become part of the NGI. We argue that policy-makers should view the NGI from a complex-adaptive systems (CAS) view and that the next generation of infrastructures will provide not only technological services, including connectivity and security, but also shared information and knowledge in various fields, thus making it easier to participate, translate legislation and manage collaboration between public and private parties and in this way advancing digital government.     

The impact of explanatory factors on a bidimensional model of transparency in Spanish local government

The aim of this paper is to analyse the transparency provided by local public managers and to determine whether this disclosure is limited to the minimum quantity permissible (in accordance with Agency Theory) or whether a maximum amount of information is supplied (following Legitimacy Theory). To do so, we present a Bidimensional Transparency Index (BTI), developed as an instrument for measuring the provision of information (i.e. e-disclosure), which contains two components, breadth and depth, to reflect the pattern of behaviour observed. The results obtained show that on average local managers disclose information corresponding to 60% of the indicators considered, but that only 52% of these indicators of transparency present a moderate or considerable depth of content. These findings reflect a pattern of limited information disclosure, with incomplete information. In addition, our study shows that explanatory factors have an asymmetric impact on the components of the BTI.     

Realizing digital identity in government: Prioritizing design and implementation objectives for Aadhaar in India

With the increasing levels of digital transformation, focus on digital identities of individuals is increasingly getting prominence. It is the information captured as part of the identity surrounding the citizen which decides what services and products one is entitled to and can access. At present, there are still around 1.1 billion people in the world without any official identity and to address this concern, United Nations through its 16th Sustainable Development Goals (SDGs) recommended governments to provide their citizens with unique identities by 2030. India's Aadhaar is one consequential step in this direction as it has already reached over 1 billion enrolments in India. However establishing a national identity program successfully requires expertise, time, and huge financial commitments. This paper takes Aadhaar as a case study and uses Design Theory (DT) and Critical Success Factor theory (CSF) as a theoretical lens and attempts to evaluate design and execution choices made during the tenure of the project. The study also identifies and prioritizes primary goals of Aadhaar based on the secondary data, expert opinion through a Focus Group Discussion (FGD) and subsequently systematic prioritization using mixed research methodologies. The expert opinion from the FGD was analyzed using the Best-Worst method (BWM), followed by the Total Interpretive Structural Modeling (TISM) method and Matrix of Cross Impact Multiplications Applied to Classification (MICMAC) analysis. The study identified uniqueness, security and privacy as the top priority goals in an identity system and is 11 times more crucial than scalability which is identified to be of lesser priority. These findings from this study could be considered as a reference for other countries that aim to develop and implement digital identity for its citizens.     

A stigma power perspective on digital government service avoidance

The digital-by-default policy for government services implemented in many European countries can pose challenges to marginalized citizens, such as people with disabilities. Prior research on electronic inclusion and the digital divide has mainly considered technology-related concerns, such as Internet anxiety, preventing people with disabilities from using digital government services. Yet, these concerns may insufficiently account for the fact that people with disabilities may suspect that governments provide new services only to reduce costs and forgo the need for more meaningful social change. Therefore, we draw from stigma power theory to understand how perceptions of stereotyping and discrimination contribute to the avoidance of digital government services among people with disabilities. Our results indicate that overcoming underutilization of digital government services among people with disabilities requires a holistic approach by addressing technology-related as well as stigma-related concerns.