A performance technologist's approach to process performance improvement

Process performance management provides detailed understanding of the design of a process to improve performance. This article highlights a process performance model aligned with the DMAIC (Define, Measure, Analyze, Improve and Control) steps of the Six Sigma model, but with additional substeps to guide process improvement. It thus identifies process improvement as one of the key tools in the performance technologist's toolkit and provides recommendations for methods, practices, and tools.     

The performance architect's essential guide to the performance technology landscape

The first two editions of the Handbook of Human Performance Technology helped define the rapidly growing and vibrant field of human performance technology—a systematic approach to improving individual and organizational performance. Exhaustively researched and edited by Dr. James A. Pershing, CPT, this third edition not only updates key foundational chapters on organizational change, evaluation, instructional design, and motivation, but features breakthrough chapters on “performance technology in action” and addresses many new topics in the field, such as certification, Six Sigma, and communities of practice. In this chapter, reprinted with permission of John Wiley & Sons, Inc. (copyright 2006), Roger Addison and Carol Haig take you on a journey through the key elements of a full performance process with its pitfalls and how to avoid them.