高校图书馆用户服务中信息噪声的消除

用户信息需求的多样和多变以及在不同层次用户间分布的不均衡,使了解和掌握用户需求成为图书馆源头工作重要的一环。文章分析了高校图书馆信息服务中信息噪声的来源,提出消除信息噪声的若干举措及其意义。     

谈高校图书馆读者资源建设

大学图书馆开发读者资源是寻求自身发展的新增长点,是适应时代的要求和挑战.文章分析读者的意义、读者资源的内容,从读者的人力、智力、信息和文献资源等方面着手,阐述了读者资源建设的目的和意义,并就如何建设读者资源提出了自己的见解.     

Electronic resources and services in Pakistani university libraries: A survey of users' satisfaction

This study is an attempt to evaluate the effectiveness of electronic resources and services in Pakistani university libraries on the basis of users' satisfaction. A survey method was employed to conduct the research. Using convenience sampling, eight university libraries; four each from Islamabad and Lahore including two from the public sector and two from the private sector having IT applications, were included in the users survey. The total population (i.e., 40,236) of library users was very large; therefore, a reasonable, manageable and convenient sample of 800 library users, including 100 users each from the eight libraries was selected. A semi structured questionnaire was designed to collect data, while a five-point Likert Scale from 1 (Dissatisfied) to 5 (Extremely satisfied) was used to measure the satisfaction level of the respondent. The study concluded that Pakistani university libraries are offering effective electronic resources and services to their users.     

An empirical study of factors influencing user perception of university digital libraries in China

Studies of the resources and services provided through university digital libraries have focused on evaluation criteria which consider usability, content, technology, and context. The factors influencing user perception of university digital libraries have not been explored and discussed from the perspective of specific library service types. Structural equation modeling was used to explore influencing factors and the relationships among them, based on 353 responses to survey questionnaires regarding academic DLs in China. Findings show that information providing services, information retrieval services, and individual services are direct influencing factors, while information organizing services affect user perception indirectly through information retrieval services and individual services. Various services also demonstrate interactions.     

浙江省高校图书馆在线用户教育现状调查与思考

文章就浙江省20所主要本科高校图书馆开展在线用户教育情况进行网上调查,分析了当前浙江省高校网书馆在线用户教育工作开展的现状及特征,并提出一系列改进措施。     

Egyptian university libraries

The aim of this article is to show the ways of implementing information technology into education in Kazakhstan based on the work of the Kazakhstan Institute of Management, Economics, and Strategic Research under the President of the Republic of Kazakhstan (KIMEP).     

Performance indicators in NHS libraries

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Making the digital turn: Identifying the user requirements of digital scholarship services in university libraries

This paper reports on a research study aiming to identify the user requirements of digital scholarship services (DSS) in university libraries. Due to the exploratory nature of this study, a case study approach was adopted as the overarching methodology. Wuhan University Library (one of the top university libraries in China) was adopted as the case study. Specifically, a mixed qualitative-quantitative approach was employed for the case analysis. A qualitative study was performed aiming to identify and qualify users' DSS requirements. The analysis of qualitative interview data pointed to 17 DSS requirements under five themes: formulating research ideas, locating research partners, writing research proposals, conducting research, and publishing results. Subsequently, a quantitative Kano model analysis was undertaken to validate, verify and prioritise the DSS requirements identified. Based on measuring individual requirements' priority, DSS requirements were classified into four types: must-be, one-dimensional, attractive, and indifference. Finally, a set of strategic suggestions for DSS development were devised. This paper is of interests to library and information science researchers, as well as library managers and professionals. Although the data were collected from a university library in China, the research findings provide useful insights and implications that can be shared across international borders.     

A pilot survey of user satisfaction with the online search service in South West Thames Regional libraries

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Academic libraries and university presses

In recent years university presses have undergone some significant changes, such as expansion of their scope to include materials that may have appeal beyond the scholarly market. This article investigates, through the use of a survey of university libraries, the acquisition of university press products by libraries. In general, recent years have been changes in the relationship between university presses and libraries that have resulted in fewer items being purchased by the libraries.     

高校图书馆开展学术研究探讨

探讨了高校图书馆开展学术研究的必要性,提出了争取馆领导的积极参与和支持,学术研究要与图书馆服务工作有效地结合等5项措施,并指出了学术研究工作需要注意的问题,鼓励图书馆开展学术研究。以提高图书馆的服务层次。     

高校图书馆社会化服务的思考

就目前社会化服务存在的一些问题进行分析,从管理的角度提出了制定社会化服务制度、研究服务对象、创新服务模式等措施,以提高图书馆的信息服务水平,实现可持续发展。     

中美大学图书馆学科馆员服务比较研究

本文从服务内容、人员素质、管理体制三个方面比较了中美大学图书馆学科馆员服务的差异,从而为我国大学图书馆学科馆员服务的发展提供了有益的启示.     

Employee reactions to user incivility in academic libraries

Workplace incivility and its consequences have been studied by many scholars; however, little attention has been given to the phenomenon in the library environment. More specifically, empirical research in the Library and Information Science (LIS) literature has focused on deviant behaviors, such as bullying, mobbing, and aggression, mainly from colleagues and supervisors rather than from users. However, incivility in the workplace is more common than other forms of negative behaviors, such as aggression. Moreover, in service organizations uncivil behavior from patrons is more frequently encountered than from co-workers and supervisors. In this vein, the current exploratory study aimed to investigate the manifestations and frequency of user incivility, as well as employee reactions to these behaviors in Greek academic libraries. Employee perceptions regarding the causes of user incivility were also explored. Results indicated that users are mainly impatient, angry and make unreasonable demands. These behaviors are attributed to user personality. Finally, respondents reported milder reactions to user incivility compared to those of their colleagues. Implications of the findings for library leaders are also discussed.     

教学医院图书馆与高校图书馆联合共建模式

根据教学医院图书馆存在的馆藏资源匮乏、技术人才缺乏、现代化建设水平较低、文献资源的开发力度不够等问题,提出教学医院图书馆与高校图书馆联合共建的想法,并对其实现模式、可行性和应该注意的问题进行了详细阐述。