香港公共图书馆印象记

１９９７年初,我借参加香港科技大学图书馆组织召开的“中文信息技术处理”研讨会之机,与国内几所大型图书馆馆长提前抵达香港。在香港科技大学图书馆馆长的精心安排下,参观了香港市政局公共图书馆、荃清中央图书馆、香港中文大学图书馆、香港大学图书馆（及所属的冯平山图书馆）、香港科技大学图书馆。参观时间虽然短暂,可称得上走马观花,但香港公共图书馆以及大学图书馆却给我留下了至深的印象。１香港公共图书馆——香港市民的图书馆 香港公共图书馆隶属香港市政局管理,称为香港市政局公共图书馆。设有中央图书馆１所,分区图书馆…     

广州与香港的公共图书馆比较与研究

通过对广州与香港公共图书馆服务的效益、设施投入和管理体制的比较，认为合理的图书馆服务网点和总馆／分馆制管理体制是完善公共图书馆服务的两个主要因素，也能为我国公共图书馆事业管理变革提供启示。     

Artificial intelligence in public services: When and why citizens accept its usage

Interest in implementing artificial intelligence (AI)–based software in the public sector is growing. First implementations and research in individual public services have already been carried out; however, a better understanding of citizens' acceptance of this technology is missing in the public sector, as insights from the private sector cannot be transferred directly. For this purpose, we conduct policy-capturing experiments to analyze AI's acceptance in six representative scenarios. Based on behavioral reasoning theory, we gather evidence from 329 participants. The results show that AI solutions in general public services are preferred over those provided by humans, but specific services are still a human domain. Further analyses show that the major drivers toward acceptance are the reasons against AI. The results contribute to understanding of when and why AI is accepted in public services. Public administration can use the results to identify AI-based software to invest in and communicate their usage to perceive such investments' high acceptance rates.     

Trust in media and government: A recursive model for natives of Hong Kong and Mainland China

This study explored whether a female student's level of attractiveness affects the degree to which she is believed when making a claim of sexual harassment, and whether attractiveness is related to perceptions of how likely it is that she will be sexually harassed. Participants viewed one of three photographs of a female model who was made to appear a) unattractive, b) attractive and pristine, or c) attractive but not pristine. Afterwards they read a case file in which the photographed model claimed to have been sexually harassed by one of her professors. Finally, participants rated the photographed model's veracity and their perceptions regarding how likely it was that the model would be sexually harassed. Results indicated that when she was perceived as unattractive, the model was rated as more deceptive and less likely to be harassed than when she was perceived as attractive, regardless of whether she was perceived to be pristine or not. These results and their implications are discussed.     

广州与香港地区公共图书馆事业比较研究

论文通过对广州和香港地区公共图书馆发展状况的比较,分析出广州地区公共图书馆发展过程中存在问题有：缺乏统筹规划、规范管理;资源过于集中且分布不均衡;基层图书馆发展缺乏有效的保障机制,并提出了促进该地区公共图书馆快速发展的对策.     

澳大利亚公共图书馆活动管窥

本文主要从资源、设施、手段以及与社会互动等方面对澳大利亚公共图书馆的服务特色进行了描绘与分析。认为在我国的图书馆事业发展中，设施建设和环境改善必须与观念更新及人员素质的提高同步，才能切实提高服务质量，最终实现“以人为本”的目标。     

香港、深圳、上海公共图书馆事业的发展对广州的启示

通过对香港、深圳、上海公共图书馆的实地考察，简要介绍三地公共图书馆事业的发展概况，提出对广州市公共图书馆事业发展的几点建议。     

Unpacking the digitalisation of public services: Configuring work during automation in local government

The digitalisation of public services involves not only the transformation of the relationship between public service providers and clients, but also the transformation of public administration work. While most studies of digitalisation of the public sector have focused on the practical outcomes for the quality of public services and the quality of public administration work, none have unpacked , or theorised, how these changes actually come about in practice. This paper fills this gap by drawing on a study of the in-house adaptation of a digital automation tool (an RPA) by a Swedish local authority. In the article, we pay attention to what we, inspired by Donna Haraway and Lucy Suchman, call ‘configuring work’, i.e. the weaving together of the affordances of the technology, materials, discourses, roles and power structures. The contribution of the paper is two-fold. First, the paper demonstrates empirically how the digitalisation of a public service took place through an emergent, relational process that involved both the social and the material. Second, by adopting the the idea of ‘configuring work’ and paying attention to the effects of this, we show that the digitalisation process was successively shaped by the particular vested interests, ethics, discourses and the algorithmic materialities that comprised it. This helps us discuss the reason for why, in extant literature, digitalisation threatens the professional autonomy of the public administrators as well as why it may reduce service quality. Finally, we suggest how some of these issues may be addressed in future research.     

香港公共图书馆系统工作特色及其启示

介绍与分析了香港公共图书馆系统工作特色,并由此提出了深圳地区图书馆对外服务工作的改进措施.     

港澳两地公共图书馆“超市化”管理的调查与思考

阐述港澳地区公共图书馆应用“超市化”管理,具有舒适休闲的服务环境、人性化与情感化的服务管理、人工与自助兼备的服务形式、共建共享的服务资源、丰富多样的服务内容等服务特色,分析在服务管理、资源建设、读者管理、馆员素质等方面的经验和启示,提出一些看法和建议。     

让所有人平等享受图书馆的服务--新加坡和香港公共图书馆考察

分析新加坡和香港两地图书馆事业发展的特点，思考公共图书馆的发展方向和趋势，提出对本地区图书馆事业发展的四点启示和工作思路。     

Outreach services in healthcare libraries: perceptions and impacts

Outreach services are becoming more prevalent throughout the health library sector both in the UK and abroad, and they have the potential to impact on information support for evidence‐based medicine. This article reports on a study which explored the perceptions of UK health library staff about the term ‘outreach’ and demonstrated that a variety of services are being offered under this umbrella term. Whilst practitioners are also divided over the impact of outreach services, many of them see this as key to future service developments. The study was completed by Rebecca Dorsett as part of her MSc in Information and Library Management at Northumbria University. She was supervised by Sue Childs and graduated in 2012 with a Distinction. Rebecca is now due to commence a new role as Information Support Officer for the Ministry of Defence. AM     

Artificial intelligence for the public sector: results of landscaping the use of AI in government across the European Union

Artificial Intelligence is increasingly being used by public sector organisations. Previous research highlighted that the use of AI technologies in government could improve policy making processes, public service delivery and the internal management of public administrations. In this article, we explore to which extent the use of AI in the public sector impacts these core governance functions. Findings from the review of a sample of 250 cases across the European Union, show that AI is used mainly to support improving public service delivery, followed by enhancing internal management and only in a limited number assist directly or indirectly policy decision-making. The analysis suggests that different types of AI technologies and applications are used in different governance functions, highlighting the need to further in-depth investigation to better understand the role and impact of use in what is being defined the governance “of, with and by AI”.     

Improving the assessment of digital services in government websites: Evidence from the Mexican State government portals ranking

Different definitions, frameworks and dimensions have been proposed in the literature to identify the best pathways for the development of government websites. Using these frameworks, several measurements and rankings to assess digital government success have been developed. Although these models have helped to understand the influence of many critical factors on the successful application of ICT in government, it is necessary to understand the empirical validity of these frameworks and dimensions. Some authors have proposed factor analysis techniques as a useful tool for this task. Using data from a ranking of state government portals in Mexico during the period 2009-2015, we conducted a principal component analysis (PCA) to evaluate the dimensions of the evolutionary model proposed in the ranking. Results ratify most of the original dimensions of the evaluated instrument, but allow reducing the number of questions and obtain more robust estimations. Also, the new reduced instrument is validated using data collected in 2016 and 2017. Based on the analysis, we provide a set of practical recommendations for improving measurement methodologies and the assessment of digital government services in general.     

公共图书馆绩效审计的目标选择与实现路径——基于香港公共图书馆绩效审计的案例

香港审计署开展的提供图书馆服务绩效审计,对内地公共图书馆绩效审计的广泛开展具有重要的借鉴意义。公共图书馆绩效审计在目标选择上可采用"问题分析"法,遵循整体性、可量化性原则;实现路径上,应当采用多元化的绩效审计方法,重点参考图书馆服务相关法规、指引等作为评价标准,从而有利于公共图书馆绩效审计项目全面系统地开展。     

澳大利亚公共图书馆的服务与管理

概括地介绍了澳大利亚的公共图书馆，包括国立图书馆、州立图书馆和一般的公共图书馆。文章以作者所工作的雅拉－墨尔本图书馆为具体例子，列举了图书馆的各项服务，并探讨图书馆的管理经验，特别是人员的结构和服务质量的衡量。     

Communication research in Hong Kong: Problematics,discoveries and directions 1

This paper first analyses the communication research environment in Hong Kong in regard to its socio‐political context, the media industry and more direct factors such as research freedom, financial‐institutional support, incentives, size and quality of trained personnel While the overall environment is facilitative, the small size of the research community in Hong Kong is limiting the volume of research output and scope of specialization. In reviewing researches in the last decade, it is found that commercial researches are generally more concerned about opinion distribution and media consumption. Government policy researches‐centre around media evaluations, preferences, programme standards and other regulatory issues. Academics pay most attention to political communication, international communication and, less so, information technology. As to future research, the author argues for more frequent use of longitudinal and comparative methods, the search for an original theoretical contribution to communication, an urban research agenda in development communication, the study of dependent communication development, interaction between mass media and political formation, regional cultural integration, advertising, media management, information technology and policy. The establishment of a communication policy forum is also called for to promote exchanges among academics, policy‐makers, media practitioners and interest groups. The expansion of the research community in Hong Kong hinges on successful faculty recruitment, the establishment of a doctoral communication programme and the relief of some staffs teaching overload.     

香港地区书文化事业散记

香港地区书文化事业散记谭华军ＡＢＳＴＲＡＣＴＡｆｔｅｒｅｆｏｒｔｓｏｆｓｅｖｅｒａｌｄｅｃａｄｅｓ，ｂｏｏｋｃｕｌｔｕｒｅ，ｉｎｃｌｕｄ－ｉｎｇｌｉｂｒａｒｉａｎｓｈｉｐ，ｐｕｂｌｉｓｈｉｎｇｉｎｄｕｓｔｒｙａｎｄｂｏｏｋｔｒａｄｅｉｎｄｕｓｔｒｙ，...