University libraries response to COVID-19 pandemic: A developing country perspective

The purpose of this study was to explore the university libraries' response during the COVID-19 pandemic and determine their working practices, services patterns, strategies applied, and role played. This study is a qualitative exploration by collecting data through in-depth interviews of purposely selected Heads of seven university libraries. The interview recordings were transcribed, translated, and analyzed thematically. The majority of the university libraries were physically closed for patrons in this pandemic but engaged with the users. Libraries revamped their web pages, reassigned resources, and planned robust online offerings. The university portal and other social media tools were less used communication tools during the pandemic. Library staff worked from home and there was a sense of over burden because of 24/7 connectivity and without any formal working policy addressing the new working routines. University librarians felt that digital divide, lack of digital literacy skills, and slow internet speed were the major barriers in their transition from physical to online mode and less use of library's online resources and web portals. Libraries see their individual and collective roles of societal and educational dimensions during these uncertain times. The study also made recommendations for the betterment of libraries' role in such situations.     

Expedited editorial decision in COVID-19 pandemic

The COVID-19 pandemic and its resultant lockdowns have interrupted the way scientists live and work. This nevertheless caused an unforeseen impact of COVID-19: the pandemic substantially increased editorial speed. Here, we causally identify the impact of the pandemic on the editorial decision time, based on a quasi-experimental regression discontinuity (RD) design that compares (N = 339,199) papers submitted in the lead-up to and aftermath of the COVID-19 pandemic. We find that editors make acceptance decisions significantly quicker after the pandemic, reducing the editorial decision time of revised papers by 8.9 days on average. The pandemic, however, has unequal impacts on editors. The results reveal a larger reduction in editorial decision time for editors of high-tier journals, in the field of social science, or with busy work schedules. Finally, our findings also allude to the potential for the increase of editorial speed, and will stimulate policy changes in scientific enterprises that strive for accelerated publishing.     

We shall endure: Exploring the impact of government information quality and partisanship on citizens' well-being during the COVID-19 pandemic

Based on the information-as-coping perspective, we provided a theoretical framework to understand how the quality of government information and citizens' partisanship impact citizens' wellbeing in terms of satisfaction with life and anxiety during COVID-19. With survey data from 705 respondents in Indonesia, we found that government information quality is of vital importance in helping citizens get ready to fight the pandemic, as well as lowering their anxiety. Our results show that higher information quality leads to a higher ability to respond quickly to the crisis, as well as a reduced level of information overload. While partisanship is a significant predictor of information overload, it had no significant impact on perceived quick response ability. Quick response ability and information overload, in turn, predict anxiety and citizen's satisfaction with life.     

Academic library spaces and student activities during the COVID-19 pandemic

A library in higher education plays a primary role in students' learning on campus. In addition to individually-focused studying, students come to a library for various purposes, such as group learning, collaborating, and socializing. To support students' different types of learning, appropriate physical and functional environments of the spaces must be provided. However, the environmental effects of learning spaces have not been explored extensively. Additionally, the COVID-19 pandemic has forced students to remain and study at home for extended periods, and it is expected that the pandemic experience has affected students' space use patterns. This study aims to examine the effect of the pandemic on students' library usage and to investigate the necessary environments to effectively support students' learning activities. Data was collected via interviews with 12 students. One of the main findings is that, even though students used the library less during the pandemic, they expected to use it as much as pre-pandemic or even more after the pandemic. Furthermore, both physical and functional environments were associated with the study performance and wellbeing of the students. Therefore, understanding students' learning activities and preferred environments in a library is critical to providing appropriate spaces supporting students' learning performance and wellbeing.     

Breaking the chain: Governmental frugal innovation in Kerala to combat the COVID-19 pandemic

As the COVID-19 pandemic causes unprecedented disruptions in citizens' lives and work, prompting a wide range of responses from governments across the globe. The southern Indian state of Kerala, India's COVID-19 “ground zero”, stands out with a fatality rate at a fraction of other richer Indian states and countries. This has happened despite the state presenting strong vulnerabilities to COVID-19. Using the theoretical lens of frugal innovation, I analyse how the Kerala State Government (KSG) combated the spread of COVID-19. This research uncovers the mechanisms at play as KSG implemented and used frugal technologies as platforms that helped decision making and strategy to fight the pandemic. I find a rich interplay of frugal innovations promoted by the government, in partnership with research institutes and private sector actors, which are cheap and efficacious. The study defines and promotes the concept of government frugal innovation (GFI) and provides valuable insights and tools to help governments navigate and effectively respond to this crisis, encouraging the rest of the world to learn from Kerala's experience. My conceptual model characterizes GFI as involving collaborative aspects, and holds practical implications beyond the times of crises.     

Digital transformation toward AI-augmented public administration: The perception of government employees and the willingness to use AI in government

Government employees play a critical role in adopting and using new technologies in government, and their attitude and willingness to use them matter in creating a sustainable and meaningful digital transformation. This study explores how the perception of government employees shapes the willingness to support the use of AI technologies in government. Based on a survey data on current government employees in the U.S., our analysis reveals that the willingness to implement and use AI technologies in government was contingent upon a series of positive and negative perceptions about the new technologies, long-term outlook on the role of AI technologies in society, and the familiarity and experience in using some form of AI applications in the past. In particular, the perception of AI enhancing the efficiency and effectiveness of the work and a positive and longer-term outlook on AI's future about human labor (as an assistant or a competitor), the perception of the technology's ultimate harm or benefit (does it harm or benefit humanity), its ability to eventually make ethical and moral judgments influenced the willingness to support AI technologies in government. A substantial proportion of the government employees in the survey sample responded that they had experienced using some form of AI applications in their work and this familiarity had a strong positive influence on their support for AI. Our findings point to the importance of training the government employees in AI technologies to improve their understanding and perception about the new technologies as well as their potentials in government that will foster a culture of innovation toward sustainable and impactful digital transformation.     

Remaking academic library services in Zimbabwe in the wake of COVID-19 pandemic

The outbreak of the global COVID -19 pandemic has affected all aspects of life, access to higher education has not been out of danger as evidenced by the enforcement of official closures, enforcement lockdown and social distancing rules by governments throughout the world. However, while the COVID-19 pandemic has presented the world with numerous socioeconomic challenges, it has also helped to spur creativity and information as evidenced by the responses of academic libraries that have seen a heighted use of digital platforms to support education, teaching and research. The study sought to establish how librarians in Zimbabwe responded to the outbreak of COVID-19 and the implications of the pandemic on library service delivery. A qualitative research was adopted for the study. Using snowballing, interviews were used to gather data beginning with the library association's branch leadership. The researchers ensured that the questions were aligned to the research objectives. The interview schedule included open and closed questions to enable participants to provide further details relating to the phenomenon under study. The participants were guaranteed their rights to consent, privacy and anonymity in the introduction of the interview schedule. An The study reveals that there has been an increase in the use online platforms for accessing information especially library's webpages, electronic books and journals. The use of library online resources from distance locations also rose following closure of campuses. Library patrons' perceptions towards electronic resources significantly improved as they realized that they were equally useful as the print. Findings from the study provide useful recommendation on how librarians can remodel their services to match new demands presented by the COVD-19 pandemic. The study provides a starting point upon which further research on the effect of COVID-19 or other similar pandemics have on library service delivery.     

Citizens' trust in government as a function of good governance and government agency's provision of quality information on social media during COVID-19

Evidence from literature reveals that good governance practices influence citizens' attitudes and behaviours towards the government. Therefore, grounded on the good governance theory, the current study aimed to empirically examine how good governance practices promote public trust with the underlying mechanism of perceived government response on COVID-19 (PGRC) and moderating role of government agency's provision of quality information on social media (GQS). The data was collected from 491 followers of the Facebook account, Instagram, and Twitter pages of a government news agency, i.e., Associated Press of Pakistan and were analyzed using measurement and structural model by employing SmartPls 3.3.0. The results revealed a direct and indirect association of good governance practices with the public's trust in government via PGRC as mediator. Likewise, results showed that GQS interacts with PGRC and augments public trust in government. This study tried to contribute to the body of knowledge while addressing the gap related to the dearth of literature regarding government use of ICT during the COVID-19 pandemic to harvest benefits from social media while communicating with citizens on a larger scale. Moreover, the current study offers valuable practical and strategical recommendations to agencies and policymakers.     

The effect of the COVID-19 pandemic on gendered research productivity and its correlates

Female researchers may have experienced more difficulties than their male counterparts since the COVID-19 outbreak because of gendered housework and childcare. To test it, we constructed a unique dataset that connects 15,280,382 scholarly publications and their 11,828,866 authors retrieved from Microsoft Academic Graph data between 2016 and 2020 to various national characteristics from LinkedIn, Johns Hopkins Coronavirus Resource Center, and Covid-19 Community Mobility Reports from Google. Using the dataset, this study estimated how much the proportion of female authors in academic journals on a global scale changed in 2020 (net of recent yearly trends). We observed a decrease in research productivity for female researchers in 2020, mostly as first authors, followed by last author position. We also identified various factors that amplified the gender gap by dividing the authors’ backgrounds into individual, organizational and national characteristics. Female researchers were more vulnerable when they were in their mid-career, affiliated to the least influential organizations, and more importantly from less gender-equal countries with higher mortality and restricted mobility as a result of COVID-19. Our findings suggest that female researchers were not necessarily excluded from but were marginalized in research since the COVID-19 outbreak and we discuss its policy implications.     

Local governments' use of social media during the COVID-19 pandemic: The case of Portugal

While the use of social media by local governments has gained relevance in recent years, crises are critical situations that reinforce the need to reach citizens to disclose information, demonstrate the government's commitment, and increase the citizens' level of preparedness and awareness of resources. This paper examines the factors that influenced local governments' e-disclosure during the first wave of the COVID-19 pandemic. To accomplish this objective, we systematically tracked every post published by the official Facebook page of 304 Portuguese municipalities between March 2 and July 5, 2020. The findings show that financial autonomy is the main predictor of e-disclosure, factors varied on the different phases of the pandemic's first wave, and sociodemographic factors became more prevalent as explanatory factors when the crisis worsened. Our study may help increase the level of preparedness during possible future crises. In particular, establishing communication strategies for prolonged public health crises, making financial resources available for the accomplishment of such strategies, and reducing the digital divide can contribute to more effective disclosure. Future research should explore the dynamics of disclosure during public health crises. This study also highlights the need to incorporate time in research that focuses on the determinants of e-disclosure that could also be tested in normal times.     

应对新冠肺炎疫情的公共图书馆实践与思考——以宁波图书馆为例

新冠肺炎疫情下宁波图书馆闭馆后落实防控应急管理,保障文献流通服务,举办线上推广活动,提供参考决策信息,做到疫情防控和专业服务两手抓,尽最大可能保障读者需求。宁波图书馆的应对举措充分体现了面对重大公共卫生事件时公共图书馆的社会核心价值、馆员职业精神和专业服务能力。文章提出在后疫情时期,公共图书馆需要从创新服务模式、加强联盟协作、优化资源结构、完善人才结构、深耕服务内容等方面来推动公共图书馆事业发展。     

应对新冠肺炎疫情的公共图书馆实践与思考——以太原市图书馆为例

新冠肺炎疫情对公共图书馆的服务供给和事业发展造成了巨大影响,全国各地的公共图书馆不得不以闭馆应对。疫情期间,太原市图书馆在资源整合、服务创新、人才培养、图书馆命运共同体构建等方面进行了积极的专业化发展实践。太原市图书馆的实践发挥了公共图书馆的基本职能、主动承担了信息时代的社会记忆功能、促进了图书馆行业命运共同体构建。疫情防控常态化时期和后疫情时期,公共图书馆需要在空间环境、服务模式、馆员素养、命运共同体方面有所思考和创新实践。     

Digital government transformation in turbulent times: Responses,challenges, and future direction

We are living in turbulent times, with the threats of COVID-19 and related social conflicts. Digital transformation is not an option but a necessity for governments to respond to these crises. It has become imperative for governments worldwide to enhance their capacity to strategically use emerging digital technologies and develop innovative digital public services to confront and overcome the pandemic. With the rapid development of digital technologies, digital government transformation (DGT) has been legitimated in response to the pandemic, contributing to innovative efficacy, but it also has created a set of challenges, dilemmas, paradoxes, and ambiguities. This special issue’s primary motive is to comprehensively discuss the promises and challenges DGT presents. It focuses on the nature of the problems and the dilemmatic situation in which to use the technologies. Furthermore, it covers government capacity and policy implications for managerial and institutional reforms to respond to the threats and the uncertainty caused by disruptive digitalization in many countries. To stimulate discussion of the theme of this special issue, this editorial note provides an overview of previous literature on DGT as a controlling measure of the pandemic and the future direction of research and practice on DGT.     

Communication and recovery: Structuration as an ontological approach to organizational culture

This inquiry focuses on the world's largest and most successful group of Alcoholics Anonymous. It adopts Giddens's theory of structuration as a framework for studying the deeply layered social interactions within the organization. Ethnographic data were analyzed by means of an interpretive interactionist methodology. The results indicated that the organization is a “disembedding mechanism,” in which structures from the global organization are disembedded by the founder, transformed, and recreated in the local organization. The alcoholic self is both agent and outcome as it evolves through recursive group practices and individual actions. As used in this study, the structurationist perspective on organizational culture provides a fuller understanding of the ways in which organizations are created and sustained through interaction, as well as the significance of their historicity and cultural contexts, and can help guide future research on organizational culture.     

Sharing of retracted COVID-19 articles: an altmetric study

Objective:This study examines the extent to which retracted articles pertaining to COVID-19 have been shared via social and mass media based on altmetric scores.Methods:Seventy-one retracted articles related to COVID-19 were identified from relevant databases, of which thirty-nine had an Altmetric Attention Score obtained using the Altmetrics Bookmarklet. Data extracted from the articles include overall attention score and demographics of sharers (e.g., geographic location, professional affiliation).Results:Retracted articles related to COVID-19 were shared tens of thousands of times to an audience of potentially hundreds of millions of readers and followers. Twitter was the largest medium for sharing these articles, and the United States was the country with the most sharers. While general members of the public were the largest proportion of sharers, researchers and professionals were not immune to sharing these articles on social media and on websites, blogs, or news media.Conclusions:These findings have potential implications for better understanding the spread of misleading or false information perpetuated in retracted scholarly publications. They emphasize the importance of quality peer review and research ethics among journals and responsibility among individuals who wish to share research findings.     

Interlibrary loan and document delivery in North American health sciences libraries during the early months of the COVID-19 pandemic

Objective:The study purpose was to understand how early months of the COVID-19 pandemic altered interlibrary loan (ILL) and document delivery (DD) in North American health science libraries (HSLs), specifically the decision-making and workflow adjustments associated with accessing their own collections and obtaining content not available via ILL.Methods:Researchers distributed an online 26-question survey through 24 health science library email lists from January 6-February 7, 2021. Respondents reported their library''s ILL and DD activities from March-August 2020, including ILL/DD usage and policies, collection access, decision-making, and workflow adjustments. In addition to calculating frequencies, cross-tabulation and statistical tests were performed to test a priori potential associations. Two researchers independently and thematically analyzed responses to the 2 open-ended questions and reached consensus on themes.Results:Hospital libraries represented 52% (n=226/431) of respondents, along with 42% academic (n=179) and 6% (n=26) multi-type or other special. Only 1% (n=5) closed completely with no remote services, but many, 45% (n=194), ceased ILL of print materials. More than half (n=246/423; 58%) agreed that ILL requests likely to be filled from print remained unfilled more than is typical. Open-ended questions yielded 5 themes on ILL/DD staffing, setup, and systems; 6 on impacts for libraries and library users.Conclusion:Lack of communication regarding collection availability and staffing resulted in delayed or unfilled requests. Hospital and academic libraries made similar decisions about continuing services but reported different experiences in areas such as purchasing digital content. Hybrid ILL/DD workflows may continue for managing these services.     

Further divided gender gaps in research productivity and collaboration during the COVID-19 pandemic: Evidence from coronavirus-related literature

Based on publication data on coronavirus-related fields, this study applies a difference in differences approach to explore the evolution of gender inequalities before and during the COVID-19 pandemic by comparing the differences in the numbers and shares of authorships, leadership in publications, gender composition of collaboration, and scientific impacts. We find that, during the pandemic: (1) females’ leadership in publications as the first author was negatively affected; (2) although both females and males published more papers relative to the pre-pandemic period, the gender gaps in the share of authorships have been strengthened due to the larger increase in males’ authorships; (3) the share of publications by mixed-gender collaboration declined; (4) papers by teams in which females play a key role were less cited in the pre-pandemic period, and this citation disadvantage was exacerbated during the pandemic; and (5) gender inequalities regarding authorships and collaboration were enhanced in the initial stage of COVID-19, widened with the increasing severity of COVID-19, and returned to the pre-pandemic level in September 2020. This study shows that females’ lower participation in teams as major contributors and less collaboration with their male colleagues also reflect their underrepresentation in science in the pandemic period. This investigation significantly deepens our understanding of how the pandemic influenced academia, based on which science policies and gender policy changes are proposed to mitigate the gender gaps.     

COVID-19 impact on the Chinese top academic libraries: Libraries' response to space,collection and services

In 2020, the COVID-19 pandemic was a major public health emergency on a global scale. The literature regarding the pandemic and its impact on academic libraries is still rising. This article examines the two-year process of developing a flexible service scenario and the broader picture by analyzing data on Chinese top university libraries' programmes and outreach initiatives prior to, during, and the normal COVID-19 pandemic (Sept. 2019–Sept. 2021). COVID-19 is found to have a significant impact on the physical space, collection development, and service of the library, demonstrating the characteristics of space access restricted by security measures, collection digitization, and online service. This research also examines the previous year's initiatives and programmes and discusses the next phase of “new normal” procedures. Hopefully, this study will give insight on how Chinese libraries responded to the recent pandemic, informing libraries' outreach and efforts to be better prepared to take imperative, swift, and decisive action in the post-COVID-19 era and beyond.     

COVID-19 Evidence Reviews website: a VA effort to catalog and curate COVID-19 evidence reviews

Background:The COVID-19 pandemic has sparked a wave of SARS-CoV-2 and COVID-19 research that organizations around the world have been synthesizing in evidence reviews to provide high-quality evidence to support policymakers and clinicians. The urgency of these efforts opens these organizations to the risk of duplicated efforts, which could waste valuable time and resources.Case Presentation:The VA Evidence Synthesis Program (VA ESP) formed a COVID Response Team that launched an online catalog of COVID-19 evidence reviews in March 2020 (https://www.covid19reviews.org/). The goal of this website is to capture the work of evidence synthesis groups in the US and around the world to maximize their collective contributions to patients, frontline clinicians, researchers, and policymakers during the COVID-19 pandemic and avoid duplicating efforts.Conclusions:This ongoing and evolving project provides a helpful catalog of evidence reviews at various stages of production; in addition, the website provides further value with informational icons, review collections, and links to similar resources. The VA ESP will maintain this website to continue to support the needs of policymakers, clinicians, and researchers both within the VA and around the world throughout the COVID-19 pandemic.     

Digital government transformation and internet portals: The co-evolution of technology,organizations, and institutions

Researchers and practitioners around the world recognize the potential of information technologies to promote government transformation. This transformation has been understood in at least two different ways: (1) as a transformation of internal processes and (2) as a transformation of the relationships between governments and other social and political actors (institutional transformation). Unfortunately, there is little or no evidence of such transformation, and current studies reveal that for this transformation to happen, a better understanding of the complex relationships between information technologies, organizations, and institutions is still required. This paper presents a theory of the co-evolution of technology, organizational networks, and institutional arrangements in the transformation of government. The theory uses the grammars of system dynamics and builds upon institutional approaches to understand interactions among all these variables in the development of information and communication technologies in government. Although the theory suggests the relevance of some specific reinforcing processes in this transformation, the endogenous view used in the theory empowers all stakeholders by illustrating how transformation could be promoted from any individual position involved in the process of developing digital government applications.