Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001-2010

This article analyzes quantitative adequacy gap scores and coded qualitative comments from LibQual surveys at the University of Mississippi from 2001 to 2010, looking for relationships between library policy changes and LibQual results and any other trends that emerged. Analysis found no relationship between changes in policy and survey results but did identify a number of trends across the survey period.     

LibQUAL+AM的信度与效度检验:来自本土大学图书馆的证据

在回顾LibQUAL^＋AM图书馆服务质量测量基础上,通过对LibQUAL^＋AM的信度和效度进行实证检验,分析LibQUAL^＋AM在我国高等学校图书馆的适用性。验证性因子分析结果表明,在删除个别存在问题的指标后,LibQUAL^＋AM具有较高的信度和可接受的收敛效度和区别效度,内容效度亦令人满意,表明LibQUAL^＋AM指标体系具有适用于国内大学图书馆服务质量评估的条件。     

Taking the Library to the Users: Satellite Reference at the University of Mississippi

ABSTRACT

It is no secret that the nature of reference is changing. Users no longer have to go to the library to find the resources needed for their research. The library is becoming a place to study more than a place to do research. Business students at the University of Mississippi are no different. With nice computer labs, a big building, and atriums for relaxing, there was little need for them to leave the School of Business Administration. How do you reach users who won't come to the library? You take the library to them. In 2004, the business librarian at J.D. Williams Library at the University of Mississippi began offering satellite or on-site reference to the School of Business Administration. Three years later the program is still running and considered a success—not only as a way to provide reference to a user group but also as a form of marketing and outreach for the library.     

LibQUAL+与Insync Surveys对比分析

基于昆士兰大学图书馆的两次测评实践,本文从指标体系、测评方法、流程控制等方面对LibQUAL+与Insync Survey进行了全面的分析比较,并揭示了国内测评研究的发展方向.     

LibQUAL in Ireland: Performance Assessment and Service Improvement in Irish University Libraries

This article reviews the Irish university experience of LibQUAL, drawing from interviews with administrators and library directors in the seven Irish universities together with data from the Irish LibQUAL notebooks generated from 2009 to 2012. Of the seven Irish universities, three find it very useful, run it regularly and have integrated it into their planning activities. Two found LibQUAL to be very useful in an occasional sense and two found LibQUAL to be less useful for their needs. The results from all LibQUAL notebooks indicate common poor perceptions about library buildings among users. However Irish users' expectations of library buildings appear to be higher than elsewhere. The approaches to analysis, interpretation and response to the results varied from library to library. While most institutions reported implementing changes as part of their LibQUAL action plans, attitudes around whether LibQUAL was a catalyst for change in their libraries varied. The majority of those interviewed described themselves as somewhat satisfied, as opposed to very satisfied, with the tool. At a national level, LibQUAL has repositioned the importance of the physical library environment within strategic planning and has placed the customer firmly at the centre of Irish university library development.     

高校馆藏数字资源整合现状调查与分析

本文选取了进入“211”工程的20所高校图书馆，对其数字资源整合模式、资源整合类型、资源整合平台的功能等方面进行了调查与分析，以管窥我国高校馆藏数字资源整合现状，并针对问题症结提出建设性建议。     

Library Outreach to the Freshman Football Recruits and Athletic Academic Tutors at Mississippi State University

ABSTRACT

A library outreach program was developed at the Mississippi State University Libraries to help the Athletic Academic Tutors and the Freshman Football athletes with their academic requirements. Future goals of this program are to sustain and develop an ongoing relationship with the tutors by incorporating them into the Libraries' research consultation program, and to conduct more orientation sessions throughout the year.     

浅议高校图书馆信息服务——北京联合大学读者问卷调查分析

文章着重阐述了有关北京联合大学应用文理学院图书馆信息服务周问卷调查的目的和方法,详细汇总并分析了调查问卷,认为高校中小型图书馆提高信息服务的时效性和深层服务必须充分了解读者对信息的各种需求,以此为基础开展有针对性的服务,从而提高图书馆服务质量。     

复旦大学图书馆江湾分馆开馆读者问卷调查分析报告

复旦大学图书馆江湾分馆于2008年9月刚刚开放。为了能更好地服务用户,提升图书馆的服务能力,体现新校区分馆的特色,作者对刚刚进入江湾校区的法学院和先进材料实验室的师生进行开馆问卷调查。调查内容包括咨询、培训、纸本馆藏、设施需求、项目合作、社团活动、网络课程等,并得到如下结论：提高馆员的整体素质是提升图书馆服务质量的关键;立足学科服务是图书馆充分发挥教辅机构作用的根本;应建立“以读者为中心”的流程管理和考核体制。     

Interlibrary Loan Satisfaction Survey at the University of Evansville

The University of Evansville Libraries conducted an assessment to determine if interlibrary loan users were satisfied with the service. Patrons completed a survey online that gauged their levels of satisfaction with nine components of the University of Evansville Libraries’ interlibrary loan service. Overall, patrons were very satisfied with the service but offered concrete ways to improve the interlibrary loan experience, which were then implemented.     

The Relationship of Competition and Financial Commitment Revisited: A Fuzzy Set Qualitative Comparative Analysis in European Newspaper Markets

The Cincinnati Post published its last edition on New Year's Eve 2007, leaving the Cincinnati Enquirer as the only daily newspaper in the market. The next year, fewer candidates ran for municipal office in the Kentucky suburbs most reliant on the Post, incumbents became more likely to win reelection, and voter turnout and campaign spending fell. These changes happened even though the Enquirer at least temporarily increased its coverage of the Post's former strongholds. Voter turnout remained depressed through 2010, nearly three years after the Post closed, but the other effects diminished with time. The authors exploited a difference-in-differences strategy and the fact that the Post's closing date was fixed 30 years in advance to rule out some noncausal explanations for their results. Although their findings are statistically imprecise, they suggest that newspapers—even underdogs such as the Post, which had a circulation of just 27,000 when it closed—can have a substantial and measurable impact on public life.     

高校图书馆临时馆员继续教育工作探讨

图书馆临时馆员素质的高低影响着图书馆的服务水平.文章分析了图书馆临时馆员的素质状况,阐述了临时馆员继续教育的必要性、教育内容和方法,探讨提高临时馆员的综合素质和专业水平的有效方法.     

开展高校图书馆联盟的调查与分析

高校图书馆联盟是现代图书馆联盟的主要组织形式之一,文章通过文献调研和网络调研的形式,概述了高校图书馆联盟的发展现状及其作用,目的是从中发现问题,为用户提供更好的服务。     

Cataloging Needs Survey for Faculty at the University of Florida

ABSTRACT

In June 1995 the ABEI (Italian Catholic Librarians Association) established a working group in order to create an authority list of Catholic authors (persons and corporate bodies) and of liturgical and religious anonymous works, titled ACOLIT, Autori Cattolici e Opere Liturgiche in Italiano (Catholic Authors and Liturgical Works in Italian). ACOLIT contents: (1) personal authors (particularly of apostolic period and Middle Ages); (2) popes and anti-popes; (3) religious congregations, orders and societies; (4) Catholic Church and Roman Curia; (5) Catholic associations; (6) Bible; (7) liturgical works; (8) religious anonymous works. Headings are established according to the RICA (Regole Italiane di Catalogazione per Autori), but also to the Norme per il catalogo degli stampati by the Vatican Library, the AACR2R, the RAK, the Reglas de catalogaci = F3n. Ed. refundita y rev., and the guidelines and decisions of IFLA. The work group has elaborated original considerations, particularly for the Bible. The group argues the choice and form of the names of popes, Catholic Church and Roman Curia of the RICA and suggests that classical and Medieval writers should be formulated in Italian not in Latin and that the indirect form, surname-name, should be used for saints who have a surname. ACOLIT has accepted the GARE punctuation (Guidelines for authority and reference entries/recommended by the Working Group on an International Authority System; approved by the Standing Committees of the IFLA Section on Cataloguing and the IFLA Section on Information Technology). The print edition is planned for June 1997. ACOLIT will present headings in three sections: (1) Personal writers; (2) Corporate bodies; (3) Bible, Liturgical and religious anonymous works, ABEI will also publish an electronic edition (CD ROM), periodically revised. The research will extend to Christian writers and, in the future, to writers of all religions.     

电子图书在高校图书馆利用状况的调查与分析

随着计算机和网络技术的飞速发展,电子图书已成为图书馆信息资源的重要组成部分。本文在对电子图书在高校图书馆中利用状况调查的基础上,重点分析高校图书馆在电子图书利用方面存在的一些问题,并指出提高电子图书在高校利用率的一些措施。     

高校图书馆员亚健康问题调查分析与对策

通过对4所高校图书馆工作人员亚健康情况的调查,发现馆员亚健康问题不容忽视。文章分析了导致高校图书馆员亚健康的主要原因,呼吁有关领导重视这一群体的亚健康,同时呼吁馆员自身提高对亚健康的重视,并提出了相应的预防方法。参考文献4。     

对SERVQUAL和LibQUAL应用缺陷的思考

文摘SERVQUAL和LibQUAL作为国外高校图书馆测评服务质量的重要方法,是值得国内学习和借鉴的。我国高校图书馆在具体实施过程中要扬其长、避其短,尽量减少因它们自身所固有的缺陷而产生的不良影响,同时,要根据各馆自身的现实情况与特点,借助多维度的统计工具,增加、删除或修正它们所提供的属性和域内容,以期尽可能地获取真实、有效的测评结果,为图书馆在改善服务质量上指明方向。