The business of negotiating for hospital librarians

Although many hospital librarians may find it difficult, negotiating with vendors has become a basic skill of library acquisitions. This article reports the results of a non-scientific questionnaire administered to hospital librarians and vendors attending a chapter meeting of the Medical Library Association in 2003. The answers revealed that vendors regard libraries as businesses, and while admitting that the role is often uncomfortable for them, librarians acknowledged that negotiating skills have become an important aspect of their jobs. Questions to help guide librarians through the negotiation process are provided in the Appendix.     

The benefits of library liaison programs for small libraries: an overview

Library liaison programs are commonly used and provide a successful framework for communication in academic libraries. Liaison programs, whereby librarians are formally designated as the primary contact between the library and one or more departmental or administrative units, are proven to improve the transfer of information between the library and users, to improve the quality of collections and services, and to enhance the library's image. Previously published literature on liaison programs is primarily devoted to large-scale liaison programs in academic settings, the market where this model is commonly employed. Small hospital and other smaller libraries are nearly absent in the literature, reflecting the low level of liaison use in the smaller library setting. This article invites hospital and other smaller libraries to explore the liaison model by presenting common liaison goals and activities that are not only pertinent to, but also scalable, adaptable, and adoptable by smaller and larger libraries alike.     

Trends in hospital librarianship and hospital library services: 1989 to 2006

Objective:

The research studied the status of hospital librarians and library services to better inform the Medical Library Association''s advocacy activities.

Methods:

The Vital Pathways Survey Subcommittee of the Task Force on Vital Pathways for Hospital Librarians distributed a web-based survey to hospital librarians and academic health sciences library directors. The survey results were compared to data collected in a 1989 survey of hospital libraries by the American Hospital Association in order to identify any trends in hospital libraries, roles of librarians, and library services. A web-based hospital library report form based on the survey questions was also developed to more quickly identify changes in the status of hospital libraries on an ongoing basis.

Results:

The greatest change in library services between 1989 and 2005/06 was in the area of access to information, with 40% more of the respondents providing access to commercial online services, 100% more providing access to Internet resources, and 28% more providing training in database searching and use of information resources. Twenty-nine percent (n = 587) of the 2005/06 respondents reported a decrease in staff over the last 5 years.

Conclusions:

Survey data support reported trends of consolidation of hospitals and hospital libraries and additions of new services. These services have likely required librarians to acquire new skills. It is hoped that future surveys will be undertaken to continue to study these trends.

Highlights

• Data support reported trends in the decrease in the number of hospitals and hospital libraries.
• About 44.0% of hospitals had some level of onsite library service in 1989, compared with between 33.5% and 29.1% of hospitals in 2005/06.
• More electronic services and resources, such as Internet access and online materials, are being offered by hospital libraries, in addition to more traditional services
• Library staffing appears to be more unstable today than in 1989, with more libraries reporting a decrease in the number of staff.

Implications

• Hospital libraries continue to change in response to changes in the health care environment as health care administrators respond to financial pressures, library staff are downsized, degreed librarian positions are eliminated, and reporting structures change.
• MLA must continue to track the status of hospital librarians and libraries in light of the changing environment with surveys and other means, in partnership with others such as the National Network of Libraries of Medicine.

     

Migration to an electronic journal collection in a hospital library: implications for reference service

This article provides a perspective on the migration to an electronic-only journal collection in a hospital library and its effect on reference services, information-seeking, and library use patterns. Bellevue Hospital Center in New York, NY is one of the first major teaching hospitals in the United States to begin a fundamental shift to a current, electronic-only journal collection. This article describes the process and develops a model for use by other hospital libraries, with commentary on the impact on reference services to library users. Key findings are that physicians, residents, and nurses have come to expect electronic journal collections and use the Internet in the hospital library to access electronic journals. Similar to many academic health sciences libraries, the reference desk in a hospital library has become more like a technical support desk. Users who contact the library have questions about access to the library's electronic resources or about searching techniques. In the future, medical reference librarians will continue to assist searchers who cannot find what they are looking for and will assist those who repeatedly get results that do not match their information needs.     

Hospital libraries in perspective

The proliferation of hospital libraries since World War II has created a generation of librarians who take for granted the existence of libraries in hospitals. A literature review for the first half of the twentieth century presents a picture of uncertainty and struggle for identity for the hospital library. Then as now, hospital libraries reflect the institutions within which they operate. A brief history of the development of the American hospital provides a context for describing the various roles that the hospital library has played within its parent institution during the twentieth century. Some personal reflections on working in a hospital library are also presented.     

权变理论与图书馆馆长的管理方略

通过将图书馆的情境因素输入到菲德勒的权变模型并加以分析，本文得到了两个启示。第一，图书馆馆长应对所在图书馆实际情况和下属关系情况以及各部门的工作类型等方面的因素综合起来分析，以采取不同的领导方式，才能提高工作效能。第二，馆长领导效能的提高，可以通过改变馆长在不同情况下的个性和领导方式或改变馆长所处环境来得以实现。     

Succession Planning for Libraries

ABSTRACT

It is imperative for libraries of all types to be responsive to the forecasted changes in the demographics of the library workforce. Succession planning is a key strategy for ensuring that libraries are prepared to meet changing and emerging organizational needs. Succession planning is broadly defined as a range of activities focused on both internal and external talent development to fill anticipated needs for library leadership and other key personnel. The aim of this article is to offer a number of recommendations relevant for LIS education to help build an awareness of succession planning for future library managers. In particular, practical ideas for course-related activities and assignments that may help to incorporate succession planning more fully into the LIS curriculum are discussed.     

关于我国外语院校图书馆资源共享的探讨

目前,我国外语院校在人才培养模式上正在发生转变。其图书馆之间应该加强资源共享上的合作。另外,经费问题、缺乏利益平衡机制以及地域问题是制约外语院校图书馆资源共享的几个因素。寻求稳定的资金,建立完善的管理系统是实现外语院校图书馆资源共享的前提条件。     

The Future of Small Rural Public Libraries in America: A Report Prepared for the Board of the Langlois Public Library

This report by the director of a small public library examines multiple issues that face small and rural libraries in the age of big data, high expenses, and limited revenues. The author concludes that small libraries often have quite individual needs that must be met if the library is to be successful in its service mission, especially in this time of rapidly changing technology and a shifting demographic profile.     

Hospital library surveys for management and planning: past and future directions

Since the survey of health sciences libraries by the American Medical Association in 1969, a number of other hospital library surveys have been conducted. Twelve hospital/health sciences library surveys published since the passage of the Medical Library Assistance Act are reviewed. The use of data from these surveys for management and planning is discussed and directions for future library survey development are suggested.     

A future for technical services

The technical services function of libraries is due for immense changes. The roles it plays will be needed more than ever, but the skills needed to fulfill those roles will be changing drastically. It is not unlikely that the research library of the future will have an increasing need for the technical services function, especially during the transition period when libraries are doing large amounts of both physical and online access of information.     

Known Knowns and Known Unknowns

Abstract

Health care professionals often request information delivered stat. Patient treatment is urgent. Any hospital library, large or small, that uses Internet document delivery (IDD) systems can place information in the hands of the health professional faster. Libraries that use Internet document delivery technologies can provide health care professionals with information more quickly. Ultimately, it could reduce the length of a hospital stay and reduce health care costs. However, hospital libraries are faced with significant barriers that prevent them from utilizing electronic document delivery systems. docMD successfully overcame barriers and allowed small and/or rural hospital libraries to take advantage of the benefits of electronic document delivery that larger libraries have enjoyed for over a decade. It provides health professionals affiliated with smaller hospitals an equal opportunity to access professional literature quickly in order to make quicker, well-informed patient care decisions. The docMD pilot project investigated, eliminated the barriers and provided IDD services to eleven small and rural hospital libraries using a centralized document mediation center. This paper provides background information, describes the creation of the docMD service delivery model and discusses possible future project outcomes.     

Origins and Attitudes:

A critically important component for all new and continuing reference librarian training is the rapidly changing demographic climate at academic library reference desks. Public libraries have historically been the primary public service agencies dealing with diverse clientele. Academic librarians must rapidly catch up with them, as well as with other fields - business, education, social work - for whom the word "multicultural" is already integrated into their lexicons. Isolated academic libraries throughout the country are pioneering with public service training programs that reflect these dramatic changes in clientele. Further, general suggestions are put forth outlining the significance of shared goals, administrative support, and an understanding of the issues as necessary prerequisites to any multicultural training program.     

The National Health Service and medical libraries in England

This paper provides an overview of the National Health Service in England, including its history, its present structure, and factors that make it different from the U.S. health care system. The NHS libraries and librarians are discussed. The NHS is divided into fourteen regions in England. Three specific NHS libraries in the Wessex region are described--a hospital library, an administrative library, and a patient education library. The problems and accomplishments of NHS librarians are discussed, as well as some similarities between NHS libraries and U.S. medical libraries. Medical librarians are urged to try to understand the medical library scene in England, so that they can Learn from the unique strengths of their counterparts there.     

Accuracy of telephone reference service in health sciences libraries

Six factual queries were unobtrusively telephoned to fifty-one U.S. academic health sciences and hospital libraries. The majority of the queries (63.4%) were answered accurately. Referrals to another library or information source were made for 25.2% of the queries. Eleven answers (3.6%) were inaccurate, and no answer was provided for 7.8% of the queries. There was a correlation between the number of accurate answers provided and the presence of at least one staff member with a master's degree in library and information science. The correlation between employing a librarian certified by the Medical Library Association (MLA) and providing accurate answers was significant. The majority of referrals were to specific sources. If these "helpful referrals" are counted with accurate answers as correct responses, they total 76.8% of the answers. In a follow-up survey, five libraries stated that they did not provide accurate answers because they did not own an appropriate source. Staff-related problems were given as reasons for other than accurate answers by two of the libraries, while eight indicated that library policy prevented them from providing answers to the public.     

Reference Desks in Public Libraries: What Happens and What To Know

With staffing and funding shortages and rapidly changing expectations from patrons, what is actually happening at the reference desk in today’s libraries? Understanding the needs today’s reference librarians face can be useful in developing ways to support those needs. Asking them to make some predictions on the future of public library reference work gives Library and Information Science (LIS) students, and libraries preparing for the future, a valuable look at the expertise provided by experience. This understanding will help make some realistic decisions about reference staffing and service needs and provide some guidance for those aspiring to careers in public library reference.