Taking library instruction into the online environment: one health sciences library's experience

In 2012, an academic health sciences library serving a large research university and medical center introduced synchronous online training for a diverse group of users, including clinicians, researchers, faculty, and distance students. Participants in these “Express Training” classes completed two surveys to assess their experiences. Survey results indicated classes were well received but revealed some areas for improvement. Included are issues that should be considered when implementing online library instruction to meet the diverse needs of academic health sciences library users. Given the popularity of online training among on-campus and distance users, it will be continued and expanded.     

Building capacity in a health sciences library to support global health projects

This paper describes how a large, academic health sciences library built capacity for supporting global health at its university and discusses related outcomes. Lean budgets require prioritization and organizational strategy. A committee, with leadership responsibilities assigned to one librarian, guided strategic planning and the pursuit of collaborative, global health outreach activities. A website features case studies and videos of user stories to promote how library partnerships successfully contributed to global health projects. Collaborative partnerships were formed through outreach activities and from follow-up to reference questions. The committee and a librarian''s dedicated time established the library''s commitment to help the university carry out its ambitious global agenda.     

An availability study of electronic articles in an academic health sciences library

Objectives:

The purposes of this study were: to determine the number of articles requested by library users that could be retrieved from the library''s collection using the library catalog and link resolver, in other words, the availability rate; and to identify the nature and frequency of problems encountered in this process, so that the problems could be addressed and access to full-text articles could be improved.

Methods:

A sample of 414 requested articles was identified via link resolver log files. Library staff attempted to retrieve these articles using the library catalog and link resolver and documented access problems.

Results:

Staff were able to retrieve electronic full text for 310 articles using the catalog. An additional 21 articles were available in print, for an overall availability rate of nearly 80%. Only 68% (280) of articles could be retrieved electronically via the link resolver. The biggest barriers to access in both instances were lack of holdings and incomplete coverage. The most common problem encountered when retrieving articles via the link resolver was incomplete or inaccurate metadata.

Conclusion:

An availability study is a useful tool for measuring the quality of electronic access provided by a library and identifying and quantifying barriers to access.

Highlights

• Lack of holdings, including access to recent articles restricted by embargoes, was the most common barrier to locating full text, accounting for over 90% of all identified problems.
• Availability rates for electronic articles varied by year of publication and by the database in which the OpenURL request originated.
• Link resolver error rates varied widely based on the source of the request and frequently resulted from incomplete or inaccurate metadata.

Implications

• An availability study is an inexpensive, practical tool for assessing the quality of electronic access to journal articles.
• The results of an availability study can help libraries identify barriers to access and thereby allocate limited resources to areas that will provide the most benefit to users.
• Link resolvers might be more accurate if the quality of metadata in OpenURLs was improved and the behavior of full-text targets was standardized.

A user who attempts to access an electronic article expects the process to be seamless: click a link or two, and the article appears. Unfortunately, this process is not always so simple. Many factors can prevent users from retrieving an article, including:

• Collection and acquisition problems: The library may not subscribe to the desired journal, or the article and/or journal may be unavailable for some other reason.
• Cataloging and holdings problems: The journal may be cataloged or indexed incorrectly, or the library''s holdings data may be wrong.
• Technical problems: Problems may occur with the journal provider''s site or the library''s proxy server.

While many libraries use link resolvers to make it easier for users to retrieve articles, these can introduce additional points of failure. The resolver might not be configured correctly, the knowledgebase (database of library journal holdings) might include incorrect information, or article metadata from the source database might be incomplete or incorrect.At the Oregon Health & Science University (OHSU) Library, users occasionally complained about access problems. These complaints provided anecdotal information about barriers to access, but library staff needed more solid data on which to act: How often were users able to retrieve a desired article? What problems did they encounter in the process, and how often did these problems occur? An availability study was conducted to answer those questions.First described by Kantor [1], an availability study is a method for evaluating how well a library satisfies user requests and identifying barriers to satisfying those requests. An availability study consists of the following steps:

1. gather actual user requests (or simulate them)
2. try to fill those requests using the same tools and methods a user would use
3. record what happens
4. analyze the results

     

Student voices: Re-conceptualising and re-positioning Australian library and information science education for the twenty-first century

This paper reports on the preliminary research findings of the sub-study group of a larger undertaking, the Australian Learning and Teaching Council (ALTC) priority project Re-conceptualising and Re-positioning Australian Library and Information Science Education for the Twenty-first Century. It examines student experiences of library and information science (LIS) education across both the tertiary and vocational education sectors in Australia. The student sub-study group’s task was to provide the student/recent graduate perspective on LIS education in Australia. The research considered four major themes to find out how students and recent graduates felt about LIS education in Australia. The themes were: learning opportunities; learner attributes; learning experiences; and learner outcomes. In the second half of 2010, self-administered anonymous web questionnaires and focus groups were used to explore issues such as student demographics, socio-economic backgrounds, past experiences, expectations and rationale behind course choices. In addition the destinations of graduates were explored. Key findings suggest there are various pathways that students take to achieve a LIS qualification in Australia; students are generally optimistic about the future of the LIS profession, and consider that technology will continue to play a key role in future career options; they stress the importance of practical workplace experiences as part of course structure; their satisfaction levels with current courses are high and students feel confident they have been provided with the skills required to begin their professional life.     

Quality markers and use of electronic journals in an academic health sciences library.

OBJECTIVES: Patterns of use of electronic versions of journals supplied by an academic health sciences library were examined to determine whether they differed from patterns of use among corresponding print titles and to relate the applicability of print collection development practices to an electronic environment. METHODS: Use data supplied by three major vendors of electronic journals were compared to reshelving data for corresponding print titles, impact factors, and presence on Brandon/Hill Lists. RESULTS: In collections where one-click access from a database record to the full text of articles was possible, electronic use correlated with print use across journal pairs. In both versions, Brandon/Hill titles were used more frequently than non-Brandon/Hill titles, use had modest correlations with journals' impact factors, and clinical use appeared to be higher than research use. Titles that had not been selected for the library's print collections, but which were bundled into publishers' packages, received little use compared to electronic titles also selected in print. CONCLUSIONS: Collection development practices based on quality and user needs can be applied with confidence to the electronic environment. Facilitating direct connections between citation databases and the corresponding journal articles regardless of platform or publisher will support scholarship and quality health care.     

The impact of institutional ethics on academic health sciences library leadership: a survey of academic health sciences library directors

Ethical behavior in libraries goes beyond service to users. Academic health sciences library directors may need to adhere to the ethical guidelines and rules of their institutions. Does the unique environment of an academic health center imply different ethical considerations? Do the ethical policies of institutions affect these library leaders? Do their personal ethical considerations have an impact as well? In December 2013, a survey regarding the impact of institutional ethics was sent to the director members of the Association of Academic Health Sciences Libraries. The objective was to determine the impact of institutional ethics on these leaders, whether through personal conviction or institutional imperative.     

Reader activity in a multidisciplinary health sciences library: a case study at St George's Library

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Implementing Twitter in a health sciences library

The NYU Health Sciences Libraries created an account on Twitter, a microblogging service, as a new outreach tool marketed to students, faculty, and staff. The team used Twitter to promote resources, events, and news. Twitter is a part of a pipeline of information that also includes the library's Web site and Facebook. Although it is difficult to measure the effectiveness of a social networking tool, the overhead of using Twitter is so low that it merits consideration.     

Selecting for health sciences library collections when budgets falter.

The economic plight of the 1970s often limits the librarian, who should be the final selector, to insufficient funds for acquiring essential publications. The librarian, in addition to making every effort to acquire the best possible collection, must provide access from other libraries, within and outside one's parent institution, to materials not acquired; for this purpose, an effective document delivery network has proved more significant than formal plans for shared acquisitions. Too much is published, but the choices become more manageable with selection criteria that include limiting subject scope and keeping within the English language. In regard to journals, new titles should be added only reluctantly; cancellation lists compiled with the help of selective lists, the librarians' judgment, and users' responses; and newsletters and state journals pruned to a mimimum. As to books, selective lists should be consulted; congress proceedings generally ignored; and reprinted collections, multiple copies, and gifts considered with care. Book reviews are more useful selection aids now that lack of funds causes delays in purchasing than when new titles were acquired promptly with less discrimination. Audiovisual media, although widely pushed, do not replace printed materials, are not of central importance to many faculties, are expensive, and thus comprise a bandwagon which the impoverished library cannot afford to board without extra funding. The less money there is, the more need for a librarian's selection skills.     

A rural virtual health sciences library project: research findings with implications for next generation library services

PURPOSE: The Shared Hospital Electronic Library of Southern Indiana (SHELSI) research project was designed to determine whether access to a virtual health sciences library and training in its use would support medical decision making in rural southern Indiana and achieve the same level of impact seen by targeted information services provided by health sciences librarians in urban hospitals. METHODS: Based on the results of a needs assessment, a virtual medical library was created; various levels of training were provided. Virtual library users were asked to complete a Likert-type survey, which included questions on intent of use and impact of use. At the conclusion of the project period, structured interviews were conducted. RESULTS: Impact of the virtual health sciences library showed a strong correlation with the impact of information provided by health sciences librarians. Both interventions resulted in avoidance of adverse health events. Data collected from the structured interviews confirmed the perceived value of the virtual library. CONCLUSION: While librarians continue to hold a strong position in supporting information access for health care providers, their roles in the information age must begin to move away from providing information toward selecting and organizing knowledge resources and instruction in their use.     

Redefining reference in an academic health sciences library: planning for change.

Deciding that changes in the pattern of questions at the reference desk required focused consideration, the reference librarians at the Health Sciences Library of the University at Buffalo held a planning retreat. Technology-induced changes in the information-seeking behavior and reference needs of the library's clientele caused a reassessment of how these needs could best be met and what is the best use of librarians' time. The librarians considered current trends in reference in other academic libraries, the specific needs of the clientele of the Health Sciences Library, and the strengths and expertise of the library staff. The results of this structured discussion produced ideas for redefining reference to provide customized services for the clients and environment.     

Family practice clerkship information seminars:the role of the health sciences library

This article will describe the New Jersey Medical School (NJMS) Family Medicine clerkship's Information Seminars for thirdyear medical students, conducted by the faculty and staff of the Department of Family Medicine and by librarians at the University of Medicine and Dentistry of New Jersey's (UMDNJ) George F. Smith Library of the Health Sciences. Content of the information seminars will be briefly described, as well as the renewed focus on the library through the incorporation of evidence-based medicine concepts into practice.     

A library for the fifteenth through the twenty-first centuries

The University of California, San Francisco (UCSF), began developing a program for a new library in 1977, started the design in 1985, began construction in 1988, and opened the library in September 1990. The primary objectives were to design and build a facility that would house print collections under optimal conditions, allow for ten years' growth, be flexible enough to permit future reconfiguration, support present and future technologies, and provide beautiful spaces in which to study. The planning process is summarized, planning concepts are outlined, and considerations for the electronic library are briefly reviewed.