浅谈管理咨询与管理沟通

文章简要介绍了我国管理咨询业的现状,对存在的问题及发展前景进行了分析;重点论述了管理咨询业务的重要特征,引用两个典型案例进一步阐述了良好沟通对管理咨询业务开展的重要性。指出：我国管理咨询业必须遵循行业发展特性,加强自我修炼才能为企业发展所需提供智力支持。     

信息咨询概念探析

信息咨询是国内目前重要的朝阳产业,然而在理论研究与实践工作中,其概念是极不规范且没有明确定位的,这直接导致研究对象的模糊,影响学科之间的学术交流,也将进一步导致理论对实践指导不畅,不利于信息咨询业健康发展。文章从讨论各种概念入手,说明概念混乱的弊端,分析概念混乱的缘由,并尝试提出合理的信息咨询概念。     

传统管理咨询企业转型模式探讨

向以IT咨询为核心业务的现代管理咨询企业的转型是传统管理咨询企业生存和发展的需要。管理软件咨询市场潜力巨大 ,可以作为转型的切入口。通过向管理软件咨询业务拓展实现转型的三种可能模式是 :以独立第三方身份致力于帮助企业选择最合适管理软件的“独立咨询”模式 ;以合作伙伴身份专注于提供某一品牌管理软件咨询的“合作咨询”模式 ;以管理软件开发商和咨询服务提供商双重身份并举的“双管齐下”模式。三种模式有不同的风险 ,适用于不同的咨询企业     

合作数字参考咨询中的知识管理研究

文章将知识管理理论引入合作数字参考咨询服务,应用知识管理理念,对合作数字参考咨询服务中的队伍配备问题、资源建设问题、问题分配问题以及知识共享问题进行了探讨,力图为合作数字参考咨询服务的进一步完善提供新的思路与理念.     

企业管理咨询的理论与实践--苏南案例分析

企业管理咨询是指由受过专门训练的、有经验的专家根据有关的协议,客观、独立、公正地为企业识别、分析管理中存在的问题,提出解决问题的办法,并在企业需要时,帮助解决这些问题.在我国,有针对性地开展企业信息咨询是近几年来的事,苏南企业对企业管理信息咨询的消费也是刚刚开始.从总体上看,苏南广大企业用户对企业管理咨询还存在着许多模糊的认识,消费企业管理咨询的意识普遍不强,成功的消费实例也不多见.根据这一现状,我们认为,在当前苏南企业推进信息化进程和企业管理波动、管理失误较多的情况下,宣传企业管理咨询,培育企业用户消费管理咨询的意识已成为苏南现代化建设的重要内容之一.     

失败学在企业管理咨询中的应用

介绍了失败学的产生及其理论,探讨了如何在企业管理咨询过程和理论研究中应用失败学理论。     

咨询企业的知识管理

针对咨询企业以知识为核心的特点，需要对企业内外部的知识进行科学有效的管理。为此，本文重点探讨了咨询企业知识管理的策略。     

管理咨询顾问胜任力结构分析

重点讨论了管理咨询不同阶段的工作内容以及管理咨询业务新的发展趋势两个方面向咨询顾问提出的能力需求,采用胜任力分析中的工作导向和战略导向两种方法分析咨询顾问的胜任力结构。在此基础上,提出一个测评管理咨询顾问胜任力的结构模型,并通过问卷调查对于胜任力特征模型进行论证和评价。     

Knowledge management: An information science perspective

Knowledge management (KM) is an emerging field of specialization in a number of professions, including Information Science (IS). The different professions are contributing to and influencing the developments in KM in their own ways. However, it is argued here that IS is not contributing to the advancement of KM as much as it should for a number of apparent reasons. The main purpose of the paper is to call on the members of the IS profession to take a more proactive and visible role in advancing KM by showing that KM is a natural and long-awaited development in IS and that a number of circumstances have made KM to be an area of emphasis in IS whose time has come. The paper also aims at contributing towards achieving a consensus among IS professionals on conceptualization, goals, and scope of KM in IS. The recommendations of the paper focus on how the profession could proactively be involved in advancing KM.     

Engaging the scholar: Three types of academic consulting and their impact on universities and industry

We present a conceptual framework of academic consulting and explore its impacts on universities and the benefits to innovating firms. We distinguish between three types of academic consulting: opportunity-driven, commercialization-driven and research-driven. Exploring the implications of these different types, first, we postulate that consulting has limited impact on biasing academic research towards more ‘applied’ themes. Secondly, while we expect research-driven consulting activities to be positively associated with research productivity, opportunity-driven consulting will have a negative impact. Thirdly, we differentiate between different functions of academic consulting for different types of firms.     

Impression management strategies on enterprise social media platforms: An affordance perspective

Enterprise Social Media Platforms (ESMPs) are arenas for self-presentation where employees construct, co-create, and maintain an online image among their colleagues. This study systemically evaluated the current literature to understand the potential of ESMPs in influencing employees’ impression management strategies from the affordance perspective. Drawing from a focused review of the literature on ESMPs’ affordances and impression management, this paper reclassified employees’ impression management strategies in the context of ESMPs. It proposes a conceptual framework that captures the complex relationship between ESMPs’ affordances and employees’ various impression management strategies. The framework highlights that ESMPs’ affordances affect employees’ impression management strategies, both positively and negatively, and proposes the contingent effects of individual motives and boundary management on the relationship between affordances and employees’ impression management strategies. Our literature review and proposed framework provide a useful basis for future studies on impression management on ESMPs. Our framework also helps employees manage impressions strategically and managers and ESMPs’ developers to fulfil ESMPs’ potential by understanding how affordance affects impression management strategies.     

企业信息化咨询的知识生产模式研究

针对企业信息化咨询的创新问题,通过综述企业信息化咨询的实践与理论研究现状,提出咨询服务与软件产品是企业信息化咨询中的两类产品,两者在知识服务与知识创新的层面上具备一体化的基础和意义。通过引入新增长理论,在知识生产层面确立了两者的一体化的理论依据,进而借助知识生产理论,分别提出了以个人和组织为主体的、基于"创新-扩散"的知识生产过程的企业信息化咨询的知识生产模式。对企业信息化咨询的创新研究提出了新思路。     

我国管理咨询业的竞争环境与发展策略研究

本文介绍了我国管理咨询业的发展概况，并借鉴波特的观点，从供应者、需求者、产业内的竞争者以及替代者、潜在进入者5个方面对我国管理咨询业的竞争环境展开分析，提出了发展我国管理咨询业的对策。     

Strategies for meeting user demands: An international perspective

The role of the Data Processing or Information Department is to bridge the gap between the available information technology and the use and users of that technology in the organization at large. Changes in available technology and changes in the nature or scale of information use engender changes in the way the Information Department carries out its mediating role. The growth in the volume of end-user requests for systems, and the character of the systems requested, have made traditional DP methods inadequate. This has led to changes in the organization of work in these departments. This paper presents international survey data on a number of different strategies that have been used to enable Information Departments better to meet enduser demands. It considers factors which lead to the adoption of different strategies in different circumstances. Data from USA, Japan, UK and Scandinavia are used to examine some of the social and cultural factors which can influence the organization of the Information Department.     

Information management for the internationalization of SMEs: An exploratory study based on a strategic alignment perspective

The ability to internationalize has become a competitive necessity for many SMEs, enabling their survival and access to larger markets. From an IS research perspective, one important issue is the strategic role played by the firm's IT capabilities in responding to greater environmental uncertainty and correspondingly greater information requirements, and in enabling the firm's internationalization performance. Given that such a major aspect of the influence of IT on the performance of SMEs has so far been ignored, the following research question is posed: to what extent does the match between the IT capabilities and information requirements of SMEs contribute to their internationalization performance? Our research model and hypotheses are based on Tushman and Nadler's information processing model. In revisiting this model, the aim was to show its continued relevancy and extend its domain of applicability. In order to answer the research question, we conduct a survey-based empirical study of 174 Canadian SMEs that have internationalized their activities. Our results show that a better match between IT capabilities and information requirements does indeed exert a positive influence on internationalization performance. We also find that the SMEs’ IT capabilities are influenced externally by the environmental uncertainty and internally by their internationalization mode.     

Information management as an enabler of knowledge management maturity: A South African perspective

This paper explores the much ignored but critically important subject of the perceived relationship between information and communications technology (ICT), information management (IM) and knowledge management (KM). Defining the border between ICT, IM and KM, and especially the maturity remains a highly debatable topic. These issues could be concisely summarized as being diverse and problematic and located across the spectrum of views. Prior studies suggest that even though KM is strongly entrenched and rests on the foundation of ICT and IM, very little is reported in the literature on ICT and IM as enablers to KM. From a large urban South African University engaged in numerous collaboration programs with industry, the authors gained insight into growth of KM maturity in industry groupings over a 5-year period. The authors applied an inventory developed by Kruger and Snyman [Kruger, C. J., & Snyman, M. M. M. (2007). A guideline for assessing the knowledge management maturity of organizations. South African Journal of Information Management,9(3). Electronic Journal [Online]. Available www.sajim.co.za. Accessed 15 October 2007] to a set of 86 organizations distributed over nine economic sectors in South Africa. In total 434 employees were interviewed over three group levels (operational, middle and senior management). This was achieved by having 178 senior practitioners to each interview three subjects (one in each group level).     

A knowledge management perspective on Art Education

This paper applies concepts drawn from KM to Art Education. Specifically, the purpose of this paper is to study the knowledge types, knowledge sources, knowledge processes as well as factors affecting these processes in Art Education. The research was carried out using an interpretative case study methodology in Singapore. Apart from 26 one-to-one interviews conducted with various stakeholders of the Art Education community, on-site observations were made at 19 different Art Education events. Four major findings emerged. One, the knowledge types of Art Education in Singapore were a blend of different knowledge domains. Two, perceptible knowledge sources were those which conveyed an appearance of authority. Three, knowledge processes in Art Education were steeply humanistic. Finally, factors that affected knowledge processes were (i) the highly competitive Singapore education system, (ii) management support and policies, (iii) personal values and interests, (iv) workload and (v) the absorptive capacity of Art teachers. This paper concludes with a number of research and practical implications.