The willingness of e-Government service adoption by business users: The role of offline service quality and trust in technology

Prior e-Government research has paid much attention to e-Government service adoption from the supplier side - the government - while mostly overlooking the user side of e-Government, such as citizens and businesses. While there have been some initial efforts to study citizens in their adoption behavior, few have examined what influences the willingness of businesses in adopting e-Government services. This research attempts to fill this research gap by addressing the following research question: Why are some businesses more willing to adopt e-Government applications to perform transactions with the government than others? The authors argue that the willingness of a business to adopt e-Government depends on the perceived quality of government services through traditional brick and mortar service channels (offline service channels), and the level of trust businesses place in the internet technology itself. Competing hypotheses are developed with regard to the role of perceived quality of offline services on the business user's willingness to adopt e-Government services. Using data obtained from a local district government in Seoul, Korea, the analysis revealed that the willingness to adopt e-Government increased when business users perceived high quality service provision in offline service channels. However, trust in the internet technology itself did not have any significant impact on their willingness. The theoretical and practical implications of the study finding are discussed.     

The e-Government evaluation challenge: A South African Batho Pele-aligned service quality approach

Over the past decade, governments have embarked on major Information and Communication Technology (ICT) investments in an attempt to take advantage of the benefits of the internet in extending the channels by which services are provided to their respective citizenries. With the increasing reliance on ICTs, one of the challenges facing public sector managers is how to evaluate the success or effectiveness of their ICT investments. Given the citizen-focused objectives of governments, service quality approaches offer a suitable frame for evaluating ICT effectiveness. This paper therefore extends current e-Service quality research into the e-Government domain. The paper reports on the development of a multi-item instrument for evaluating the e-Service quality constructs of an e-Government website in South Africa. The development of this instrument also takes into account the service delivery principles which have been adopted by the South African government viz. the Batho Pele program. The study shows that there are six service quality dimensions applicable in e-Government evaluation, viz. website design, navigation, communication, site aesthetics, information quality, and security. The generic instrument allows practitioners to modify and utilise it according to their needs.     

Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success

The technology acceptance model (TAM) has been used extensively to explain and predict users' acceptance of corporate information technology (IT). With the advancement in IT and the expanding popularity of internet applications in Gambia, e-Government has been a priority factor in rendering government services and in making information more accessible to citizens. This study shows how the TAM and e-Government initiatives would positively impact the Gambian government, despite the cultural differences within the country. This study developed a successful model of the Gambian e-Government system to assist Gambians with more efficient and cost-effective government operations. The study results reveal that the core constructs of the TAM have strong influences on user-intention towards e-Government products. This implies that the Gambian government can potentially utilize this study's TAM findings in other contextual settings to design and promote further implementation of e-Government systems.     

Resource Sharing in the ICT Era: The Case of Nigerian University Libraries

The paper examines how information and communication technology can be utilized for resource sharing among university libraries in Nigeria. It was based on the study and review of recent library and information science literature on both print and electronic resources. It discusses the meaning of information and communication technology, resource sharing practices, and how information and communication technology facilitates resource sharing. It traces the history of resource sharing among Nigerian libraries. The current state of information and communication technology application and utilization in Nigeria and its university libraries is revealed, with emphasis on university libraries that are located in different zones of the country. The paper examines challenges facing Nigerian University Libraries with respect to information and communication technology application and utilization for resource sharing, as well as to areas of library operations to which information and communication technology can be applied and utilized for resource sharing. It concludes by proffering solutions for viable information and communication technologies–based cooperation among university libraries in Nigeria.     

Information security landscape and maturity level: Case study of Malaysian Public Service (MPS) organizations

Information protection is of paramount importance in today's world. From information involving the highest level of government administration and national security, to information existing at the level of the private company in the form of trade secrets or personal data, all are under the constant threat of being compromised. In this study, the researchers attempt to evaluate the information security maturity level and provide clear thoughtful analysis of the information security landscapes of the Malaysian Public Service (MPS) organizations. This study uses convenience sampling and the required data collected from 970 targeted individuals through a self-administrated survey. In addition, a survey questionnaire is utilized to gauge the security landscape and to further understand the occurrence of incidents, the sources of attack, and the types of technical safeguard. Findings revealed that the highest security incidents experienced by the MPS were spamming (42%), followed by attacks of malicious codes (41%). Twenty-five percent of incidents originated from within the organizations, 15% originated from outside, and 11% were from a mixture of internal and external sources. Also, it shows that 49% of incidents were from sources unknown to the respondents. The top most deployed safeguards by the MPS were found to be firewalls (95%), followed by anti-virus software (92%), and access control to information system (89%). Findings on the maturity level show that 61% of respondents are at Level 3, followed by 21% at Level 2 where the information security processes are still considered an Information and Communication Technology (ICT) domain. At the higher end of the continuum lies 13% for Level 4 and 1% at Level 5.     

An empirical analysis of e-participation. The role of social networks and e-government over citizens' online engagement

The aim of this paper is to further explore the drivers behind the decision of citizens to engage in social and political participation on the internet, since mixed empirical evidence has been found in the literature. Using data from the 2011 survey on the use of information and communications technologies by households and individuals in Spain, the following two types of e-participation are analyzed: reading/giving opinions about social/political issues and signing/taking part in online petitions/public consultations. Relying on an updated version of the resources approach, we investigate as to what extent e-participation is explained not only by traditional participation-related resources (i.e., socio-economic characteristics) but also by digital skills, social networks and the online development of public administrations. Results show that, while online participation is mainly associated with internet-related skills, there is a significant gender gap. Interestingly, the unemployed tend to engage socially and politically online more than the rest of the population.     

The present status and analysis of Science & Technology Information (STI) service policy in Korea: Centered on Representative National STI Institute

National Science & Technology Information (STI) infrastructure of Korea has been independently developed as a decentralized system within the government ministry. In order to effectively establish the national STI infrastructure, it is essential to create a networked and integrated system in the domestic and foreign information infrastructure. This study aims to analyze current national STI infrastructure and to suggest specific ways in which domestic and foreign STI infrastructure may be utilized.     

Wildlife Enforcement Monitoring System (WEMS): A solution to support compliance of Multilateral Environmental Agreements

Given the rising number of international environmental agreements, it is increasingly difficult for many developing countries to meet the basic commitments of compliance to Multilateral Environmental Agreements (MEAs). One major reason for non-compliance is an unforced restriction on enforcement information flow to the national environmental governance repository either due to policy regulations or, technological hindrance. The purpose of this paper is to highlight the importance of a global information technology framework for MEAs that will help in enhancing the flow of information from a grassroot level to a national repository and then serving to various international agencies involved in monitoring of enforcement and compliance to MEAs. The paper defines the current challenges in global and national-level environmental information gathering and analysis and then, explains the technological and policy framework model adopted in the Wildlife Enforcement Monitoring System (WEMS). The paper then argues that the WEMS model will be able to overcome the existing challenges hindering the information flow in a government framework.     

Situated Knowledge and the Virtual Science and Industry Museum: Problems in the Social-Technical Interface

The Museum is a perspicuous site for analysing the complex interplay between social, organisational, cultural and political factors which have relevance to the design and use of virtual technologies. Specifically, the introduction of virtual technologies in museums runs up against the issue of the situated character of information use. Across a number of disciplines (anthropology, sociology, psychology, cognitive science) there is growing recognition of the situatedness of knowledge and its importance for the design and use of technology. This awareness is fostered by the fact that technological developments are often associated with disappointing gains for users. The effective use of technology relies on the degree to which it can be embedded in or congruent with the local practices of museum users. Drawing upon field research in two museums of science and technology, both of which are in the process of introducing virtual technologies and exploring the possibilities of on-line access, findings are presented which suggest that the success of such developments will depend on the extent to which they are informed by detailed understanding of practice-practices that are essentially socially constituted in the activities of museum visitors and the daily work of museum professionals.     

学术期刊开放获取出版模式探析——由使用学术期刊数据库引起的思考

学术期刊的数据库出版模式不能完全满足科研人员的科学交流需求,数据库涨价对图书馆造成较大影响,"独家协议"给期刊社带来负面效应,而开放获取出版模式可在一定程度上弥补这种不足。影响学术期刊开放获取发展的除了科研人员、期刊社、政府部门等对学术期刊实行开放获取的态度外,开放获取平台在其发展过程中也扮演着重要角色。     

Getting Our Foot (Back) in the Door: Reestablishing a Freshman Instruction Program

SUMMARY

In 1999, librarians at the University of Alabama (UA) developed a program to reintroduce library instruction into the English Department's mandatory Freshman Composition Program. This article discusses the development, execution, outcome, and assessment of the program and includes tips for developing a similar program. Through negotiation and open discussion with the Director of Freshman English, the library successfully convinced the Director to allow a program of instruction back into the English 101 program. Library instruction sessions were paired with one of the essays/assignments common to all English 101 classes. A survey conducted to assess the library's efforts concluded that the instruction had a positive effect on students' understanding of library resources.