高校图书馆赠书的有效管理与利用

对如何提高高校图书馆赠书的科学管理进行了分析,对赠书的充分利用提出了一些建议。     

Convenience sampling and student workers: Ethical and methodological considerations for academic libraries

As library and higher education professionals, it is our duty to promote the highest level of integrity in our assessment and research. Whether it be a new programming event, instruction methodology, or usability testing, there is a growing trend in using the student workers of the library to assist in the initial testing and assessment. While this sample allows for impromptu testing and easier participant recruitment, this not only puts the students in a place of negative power-differential, it also does not allow for accurate initial testing of these various assessments. This opinion of one librarian begs for a scholarly communication surrounding the use of our student workers as participants in our assessments and the ethical considerations surrounding the extent in which student workers are being utilized. Librarians will be challenged to rethink the convenience of the sample and try whenever possible to take extra time to find representative samples to accurately analyze success.     

Collection management in Australian academic libraries: An American perspective

This paper discusses collection management in Australian academic libraries. The author's sabbatical project was interviewing over 30 academic librarians in October/November of 1992 in eight of the largest research university libraries in Australia. These librarians gave their opinions on selection, acquisition, assessment, budget allocation, cooperative arrangements, and resource sharing. This paper also explores the recent changes in the higher education system in Australia and its impact on Australian universities and libraries, as well as the part Australia's distance from suppliers plays in procurement of materials.     

高校图书馆赠书宣传与管理

探讨了如何加强高校图书馆赠书宣传和管理,提出了对教职工和学生开展赠书宣传、加强赠书管理、建立健全赠书制度和赠书奖励机制、设立爱心书架自助取阅和专门的陈列室等建议,以保证赠书能得到更充分的利用。     

高校图书馆捐赠图书的组织与管理

高校图书馆开展接收捐赠图书工作,应注重组织宣传,着力挖掘捐赠图书渠道,重在细致的科学管理上做文章。     

高校图书馆非正式沟通网络的管理

高校图书馆内部人与人之间主要通过非正式沟通的方式进行信息和情感的交流,尤其是在正式沟通渠道不畅通的情况下,非正式沟通的比重将会更大.然而非正式沟通在具备很多优点的同时,也具备了不利于图书馆管理顺利实现的缺点.文章从高校图书馆非正式沟通的特点出发,力求找寻解决非正式沟通对图书馆管理负面影响的办法.     

The e-book management framework: The management of e-books in academic libraries and its challenges

E-book management in academic libraries is examined, and a framework of the stages in the e-book management process is generated; the framework summarizes the key activities and associated issues and challenges for each stage. Academic libraries are one of the main markets for textbooks and other e-books. As such, the relationships that they forge with e-book vendors (publishers and aggregators), and the resolution of some of the challenges that they currently face in managing their collections of e-books, will have significant consequences for the adoption of e-books in learning. An interview-based study with a purposive sample of interviewees working as managers, subject librarians, metadata officers, and e-resources coordinators from seven academic libraries in the UK was conducted to investigate the libraries' experiences and perceptions of e-book management. The resultant e-book management framework identifies the processes associated with the management of e-books, and also offers insights into the challenges and issues associated with each stage. The stages in the framework are: collection development policy, budget, discovery, evaluation and selection, license negotiations, cataloging and delivery, marketing/promotion, user education, monitoring and reviewing, and renewals and cancellation.     

"学科馆员"制度的管理模式探析

学科馆员制度的发展依赖完善的管理体制。图书馆领导应充分发挥决策、计划、组织、领导、控制的管理职能，努力创造人性化的服务经营理念，合理进行人力、物力、财力的配置，建立一个健全的管理体制，使学科馆员团队发挥最大效率，为教学科研提供深层次服务。     

浅析多校区高校图书馆的管理模式

由于高校合并及新校区建设等原因，多校区管理成为当今中国高校的一个客观现实。论文根据高校多校区管理的具体状况，分析了多校区高校图书馆管理模式问题。     

Factors affecting customer relationship management practices in Thai academic libraries

This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library.     

Factors affecting customer relationship management practices in Thai academic libraries

This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library.     

Technology and customer expectation in academic libraries: A special reference to technical/management libraries in Karnataka

Technology has transformed the way people live. Current day information seekers are empowered with multiple choices of information sources and libraries no longer remain the primary centre for information seekers. With diminishing time and geographical barriers the world has become a global village and information seekers are stressed with time constraints. It is the duty of library and information professionals to address these tech-savvy library users' needs and align their services to satisfy them.Recently, the author of this paper conducted a research study on the “Impact of technology on quality of services in technical and management libraries in Karnataka” sponsored by the Department of Scientific and Industrial Research (DSIR), Government of India, New Delhi. The study was approved in 2005 and the final report was submitted to the government in 2007. This paper carries some of the results of this research study conducted by the author in Karnataka state in Southern India.     

Technology and customer expectation in academic libraries: A special reference to technical/management libraries in Karnataka

Technology has transformed the way people live. Current day information seekers are empowered with multiple choices of information sources and libraries no longer remain the primary centre for information seekers. With diminishing time and geographical barriers the world has become a global village and information seekers are stressed with time constraints. It is the duty of library and information professionals to address these tech-savvy library users' needs and align their services to satisfy them.

Recently, the author of this paper conducted a research study on the “Impact of technology on quality of services in technical and management libraries in Karnataka” sponsored by the Department of Scientific and Industrial Research (DSIR), Government of India, New Delhi. The study was approved in 2005 and the final report was submitted to the government in 2007. This paper carries some of the results of this research study conducted by the author in Karnataka state in Southern India.     

论高校图书馆人才管理的动态平衡

探讨了流动机制与动态管理对高校图书馆人才管理的平衡作用，提出了高校图书馆人才管理动态平衡的模式与具体实施的措施。     

Paying for technology: student fees and libraries

Technology resource fees provide a possible source of funding for library technology. Integrating these student funds into libraries’ budgets requires strategic planning, good communication, and student involvement. Through a review of peer institutions and a broad student survey, this study explored how libraries may tap into these funds.     

高校图书馆绩效管理之小议

文章阐述了如何在高校图书馆运用绩效管理手段以改善其效率的过程和方法,并指出绩效管理在图书馆工作开展过程中的重要性和应避免的误区.     

高校图书馆收入经费的管理建议

文章就目前国内高校图书馆经费的现状和名目较多的各类收费项目,针对高校对图书馆经费使用的控制政策,提出了图书馆应在不断提高服务质量和服务水平的基础上,积极有效地利用好收入经费的一些建议.