Examining six modes of relationships in a social-mediated crisis in China: an exploratory study of contingent organization–public relationships (COPR)

ABSTRACT

The relationship management theory and contingency theory of conflict management, as two dominant approaches in the field of public relations, bolstered by a tapestry of literature from cross-disciplinary fields, were brought together to conceptualize the concept of contingent organization–public relationships (COPR). To generate the theoretical robustness of COPR and test its practical applicability, we selected a social-mediated crisis occurring in China and collected data through mixed-methods, including both content analysis and in-depth interviews. Quantitatively, content analysis of 338 Red Cross’s press releases and 4003 media coverage and 136,754 public posts during a 3-year time range provided a natural history of the application of COPR in crises. Qualitative interviews also offered in-depth information on the perceptions of stances and relationships from each party in this incident. Findings concluded that COPR addressed the dynamic and contingent multi-party relationships in contemporary China.     

Prevention of Substance Abuse: Can Museums Make a Difference?

After declining during the 1980s, use of alcohol, tobacco, and other drugs is again rising in junior and senior high schools nationwide. A field-trip program developed at the Hall of Health (HOH) in Berkeley, California, attempts to reverse or lessen this trend by communicating in a museum setting the dangers of drugs and addiction. Pre-visit and post-visit surveys collected from 823 students in fifth through eighth grade showed the HOH program had an immediate, significant impact on statements of intent to use alcohol, tobacco, diet pills, downers, and inhalants as well as illegal drugs in high school. Two weeks after the field trip in a follow-up study of 172 students, those who initially intended to experiment with drugs still showed a significant reduction in their original intent (as indicated in their pre-visit survey) to use 12 of 15 drugs. The program may serve as a model for museums desirous of reversing the trend toward drug use by young people.     

Do we need to move from communication technology to user community? A new economic model of the journal as a club

Much of the argument around reforming, remaking, or preserving the traditions of scholarly publishing is built on economic principles, explicit or implicit. Can we afford open access (OA)? How do we pay for high‐quality services? Why does it cost so much? In this article, we argue that the sterility of much of this debate is a result of failure to tackle the question of what a journal is in economic terms. We offer a way through by demonstrating that a journal is a club and discuss the implications for the scholarly publishing industry. We use examples, ranging from OA to prestige journals, to explain why congestion is a problem for club‐based publications, and to discuss the importance of creative destruction for the maintenance of knowledge‐generating communities in publishing.     

A place to call home?: A qualitative exploration of public librarians' response to homelessness

Labeled “third-sector” community organizations, public libraries serve homeless individuals by default. Using focus group interview data with library personnel, this qualitative study explored how public libraries in 8 urban and suburban communities in one Midwestern state perceived and served homeless patrons. Three themes emerged: (1) the recognition that libraries serve as makeshift shelters, (2) the inconsistent implementation of code of conduct policy regarding homeless patrons; and (3) innovative “under the radar” responses by administration and staff to resolve the tensions enacted by the presence of homeless persons in library facilities. Recommendations for staff training, internal policy revision, and enhanced collaboration between social service agency and public library staff are provided.     

The evolution of the operational earthquake forecasting community of practice: the L’Aquila communication crisis as a triggering event for organizational renewal

The scientific community of earthquake experts has long grappled with how to communicate earthquake probabilities successfully to non-scientific publics. Perhaps most central to their concern is the widely held belief that scientists can actually predict earthquakes when, in fact, they cannot. The potential consequences of this miscommunication problem were appallingly realized as a result of the 6 April 2009 earthquake in L’Aquila, Italy. Failed risk communication among scientists, a public official, and L’Aquila residents prior to the earthquake resulted in 309 deaths, 1500 injuries, and 65,000 people displaced from their homes, as well as the sentencing of six scientists and one public official to six years in prison for manslaughter. This paper examines how and why the L’Aquila Earthquake communication crisis ultimately redefined the international scientific earthquake community of practice and its discourse beyond that of community resilience to organizational learning and renewal.     

Can behavioural interventions increase citizens' use of e-government? Evidence from a quasi-experimental trial

Low uptake is one of the largest risks facing government agencies that seek to increase efficiency and reduce costs by providing services online. To date, very few studies have tested interventions to increase citizens' use of e-government services. Instead, almost all existing research has focused on identifying correlates of adoption. In the current study, we developed an intervention to increase citizens' use of an e-government service and tested it using a quasi-experiment. The intervention used several techniques informed by research from the applied behavioural sciences to encourage usage, including: altering defaults (customers who visited a customer service centre were invited to complete a form online rather than joining a queue), providing facilitating conditions (customer support was made available), and promoting the benefits and ease of the online service (a customer service representative and in-store written materials emphasised these points). Results indicated that the intervention significantly increased customers' use of the online service by 14.1 percentage points, 95% CI [9.1, 19.2]. Additionally, a survey of customers who experienced the intervention showed they were highly satisfied and appreciated the time-saving benefits, ease of use, and customer support provided. This study is among the first to provide a rigorous test of an intervention to encourage citizens to use e-government services, and can be used to inform practical efforts to increase e-government uptake.     

Organizational Change and Renewal: Can Strategic Communication Methods Ease the Pain? A Case Study from the University of Southern Queensland

ABSTRACT

Strategic communication is not solely the remit of library managers and directors, but is the product of internal culture and engagement with the organization's brand. Libraries need to communicate strategically, in order to demonstrate to individuals across the organization that their message is on point, and that they understand, are committed to, and actively support the university's goals. Much of this work happens via the myriad of interactions library staff at all levels have with students and staff (and indeed community members) of all kinds. When the attitude and behavior of library staff does not truly reflect the library's and the university's branding or goals, this undermines more explicit measures of value. It is important for the leadership of academic libraries to understand and influence how every library staff member views his or her role in the organization, so that their communication is reflective of a confidence in themselves and their profession, and a solid understanding of their institution and the higher education landscape. In large-scale organizational change, both intellectual and emotional buy-in to the organization can wane. We seek to show how a people-centered change process, rather than adversely affecting staff buy-in, could instead increase buy-in to the organizational change.     

Personal documentation on a social network site: Facebook,a collection of moments from your life?

Social networking on the Web has become very popular in recent years. Used by more than 950 million people worldwide, Facebook is one of the most popular of these services. One interesting aspect of Facebook is that users can converse through various formats, including wall posts, photographs, Web links, music, and video clips of stories and interests surrounding their daily lives. This phenomenon raises an important question for archivists in regard to personal history on the Web: What are the new ways that contemporary people document their life stories? This study looks at Facebook activities from the perspectives of personal documentation. Using an online survey, this study investigates how Facebook content presents users themselves and their everyday stories, whether they perceive their activities of using Facebook as personal documentation, and what factors influence such activities. The findings of this study show the current status of Facebook usage. Facebook content indeed indicates information of self-presentation and personal documentation of everyday lives of users. Attitudes about and activeness on Facebook are the major factors that influence self-presentation and personal documentation activities on Facebook. Generic external factors, such as personal archiving in general, do not show strong associations with personal documentation activities as factors. Based on this understanding, we discuss the roles of information professionals and cultural heritage institutions in dealing with a new type of personal record on the Web.     

End of the Line?: A Case Study of a Cataloging Department Achieving BIBCO Status

The Cataloging and Metadata Services Department of the Pennsylvania State University Libraries successfully achieved full participation in the Library of Congress’ Monographic Bibliographic Record Cooperative Program of the PCC (BIBCO) in 2010. Reaching this goal means that the catalogers at Penn State are now fully engaged in all of the cooperative cataloging initiatives overseen by the PCC, as well as participating in cooperative quality control efforts for three formats within the OCLC Enhance Program. This article describes the journey toward achieving both BIBCO status and full participation in all cooperative programs and the importance for doing so. It also serves as a means to invite other institutions to take the next steps on their journey toward full participation in cooperative cataloging, or to join us in these important efforts.     

Play and Children's Museums: A Path Forward or a Point of Tension?

Play is a central, defining concept for children's museums, yet it's become a hot button issue which is problematic if play is what makes children's museums uniquely valuable. In this article, members of the Children's Museum Research Network share findings from their first research study, focused on elucidating the problem of play in children's museums. Results suggest that children's museums may not have shared definitions and conceptualizations of play.     

Can we prioritise which databases to search? A case study using a systematic review of frozen shoulder management

Background

Systematic reviews risk producing biased conclusions if a comprehensive search to identify eligible studies is not undertaken, but little evidence exists to guide prioritisation of databases to search when resources are limited.

Objectives

A systematic review examining interventions for managing frozen shoulder (adhesive capsulitis) was used to investigate the performance of bibliographic databases in identifying the included studies, the smallest combination of databases required to retrieve all included studies, and the performance of the searches themselves.

Methods

We calculated the yield of included studies from each of 15 databases, and the recall and precision of each search strategy. We investigated differences between the presence of a record in a database and its retrieval.

Results

Thirty of 31 studies were present in at least one database. Yields of individual databases ranged from 0% to 90% (median 23%). Two combinations of databases identified all 30 studies: Cochrane Central Register of Controlled Trials (CENTRAL) and Science Citation Index (SCI); or CENTRAL, MEDLINE and PreMEDLINE.

Conclusions

In a systematic review of a range of interventions used to manage frozen shoulder, at least two databases and reference checking were required to retrieve all included studies, but searching for future reviews should not be restricted.     

Does Media Coverage of a Celebrity Suicide Trigger Copycat Suicides?: Evidence from Korean Cases

This article investigates the link between media coverage of celebrity suicides and the nation’s suicide rate. The instrumental variable regression is applied to suicide data from Statistics Korea and the media coverage data on celebrity suicides from Mediagaon of the Korea Press Foundation during the period from 1997 to 2009. The estimation results demonstrate that Korean celebrity suicides have significantly increased suicide rates, whereas non-Korean celebrity suicides have not. Moreover, greater media coverage of Korean celebrity suicides is associated with an increase in suicide rates. These findings shed light on the importance of media policy in the prevention of copycat suicides.     

The Effects of Edits on Arousal,Attention, and Memory for Television Messages: When an Edit Is an Edit Can an Edit Be Too Much?

This study examines the effect of the rate of edits (camera changes in the same visual scene) on viewers' arousal and memory. The rate of edits varied from slow to very fast. Results show that as the rate of edits increases physiological arousal, self-reported arousal, and memory increase. It is suggested that edits can increase attention to and encoding of television message content without significantly increasing the cognitive load of the message.     

Information Behavior and Japanese Students: How Can an Understanding of the Research Process Lead to Better Information Literacy?

Academic librarians are striving to better serve international students as this emerging population grows on university campuses. Past studies of international students generally focus on linguistic and cultural differences in relation to information literacy skills development. However, it is necessary to go beyond these factors to better serve the population. By using a framework based in information behavior research, the present study investigates the factors that mediate students' behavior and information literacy skills. Practical recommendations based on the findings of an in-depth qualitative study of students' research process are provided.