论公立图书馆与民营图书馆的关系——从河北实地调研说起

本文根据笔者2005年暑期对河北沧州和邢台两地公立图书馆和民营图书馆的实地调研，系统介绍了民营图书馆的发展概况，通过实例分析了公立图书馆的尴尬缺位，并从不同角度探讨了公立图书馆与民营图书馆的关系。     

Customer Relationship Management (CRM) technology and organizational change: Evidence for the bureaucratic and e-Government paradigms

This paper examines the impact of Customer Relationship Management (CRM) technology on organizational change in local governments in the United States. The bureaucratic and e-Government paradigms are examined with regards to this technology impacting organizational change. Survey evidence on the adoption of CRM is examined from the perceptions of Chief Administrative Officers (CAOs) in cities and counties that have adopted this technology. Survey results indicate that both the e-Government and bureaucratic paradigms impacted organizational change from CRM adoption. Factor analysis shows that management change, efficiency change, and leadership and organizational change are the three most common factors in the models. Regression results indicate that local governments that score high on these factors are more likely to take an enterprise approach in the adoption of CRM for their local government. The results of this study imply that organizational change is not just influenced by the more recent e-Government paradigm, but traditional attributes of the bureaucratic model are present as well.     

Communicating about gifts of life: the effect of knowledge, attitudes, and altruism on behavior and behavioral intentions regarding organ donation

Much of the limited literature on organ donation has focused on the demographic and psychographic profiles of people who are willing to become organ donors. More information about the relationship of attitudes, values, knowledge, and actual behavior among adults is needed if targeted communication campaigns promoting organ donation are to succeed. The results of a mail survey of 798 adults sampled (via stratified random sampling procedures) from two local sites of a national corporation suggest that attitudes toward donation, knowledge about organ donation, altruism, and perceived social norms are significantly associated with both actual behavior (having signed an organ donor card) and behavioral intent (among non-donors) to sign a card in the future. These findings support the major models of organ donation willingness, especially those advanced by Horton and Horton (1991) and Kopfman (1994). This study also advances current knowledge of organ donation willingness by 1) using a large, relatively diverse population of adults rather than relying on a student sample; and 2) focusing on specific knowledge barriers that distinguish donors from non-donors.     

Communicating about gifts of life: the effect of knowledge,attitudes, and altruism on behavior and behavioral intentions regarding organ donation

Much of the limited literature on organ donation has focused on the demographic and psychographic profiles of people who are willing to become organ donors. More information about the relationship of attitudes, values, knowledge, and actual behavior among adults is needed if targeted communication campaigns promoting organ donation are to succeed. The results of a mail survey of 798 adults sampled (via stratified random sampling procedures) from two local sites of a national corporation suggest that attitudes toward donation, knowledge about organ donation, altruism, and perceived social norms are significantly associated with both actual behavior (having signed an organ donor card) and behavioral intent (among non-donors) to sign a card in the future. These findings support the major models of organ donation willingness, especially those advanced by Horton and Horton (1991) and Kopfman (1994). This study also advances current knowledge of organ donation willingness by 1) using a large, relatively diverse population of adults rather than relying on a student sample; and 2) focusing on specific knowledge barriers that distinguish donors from non-donors.     

Exploring the interrelationships between technological predictors and behavioral mediators in online tax filing: The moderating role of perceived risk

This study investigates the interrelationships between technological predictors and behavioral mediators in explaining users' continuance intention for online tax filing. Building on information systems (IS) success and IS continuance literature, this study proposes an extended conceptual framework by adding perceived functional benefit (PFB) as mediating, perceived risk as moderating, and demographic characteristics as control variables. The data collected, through a web-based survey, from 409 users of e-tax services in an emerging economy are analyzed through covariance-based structural equation modeling. Results confirm that PFB, confirmation of expectation, and satisfaction are the major antecedents of continuance intention for e-tax filing. The study also finds the evidence for the indirect effects of IS success factors on continuance intention through such antecedents. In addition, results suggest that the relationships between PFB and satisfaction as well as between PFB and continuance intention are contingent on the users' levels of perceived risk. The study concludes with the useful implications for academicians and policymakers in the context of an emerging economy.