Plowing in Rocky Land: Organizational Culture,Managed Change,and Quality Improvement in Selected Romanian Post-Communist Libraries

Romanian libraries have had a rich heritage of collecting and preserving materials in the domains of national and foreign history, literature, art, and science. During the communist regime they served as propaganda tools for the government's Marxist ideology. In post-communist Romania, there is a desire among some librarians to promote change from a system of limited access to information to a more open system that focuses on quality improvement of library services, operations, and organization. In their efforts to overcome the communist legacy to libraries in their country, some Romanian librarians—with local resources and support from international agencies—are implementing western managerial styles and services. This case study reflects the results, assessments, and recommendations from a survey conducted at a workshop of selected Romanian librarians in August 1998. Considerations for the implementation of needed changes are also included.     

Quality Audits as a Tool for Quality Improvement in Selected European Higher Education Libraries

From the beginning of the 1990s, different types of quality management and evaluation systems have become integrated into higher education institutes throughout Europe due to the creation of the European Higher Education Area (EHEA). This has meant that the university libraries have had to learn how to evaluate their services and improve their quality. Quality audits are one tool that can be used in quality management approaches to assess how well an organization is being managed. This paper describes and benchmarks the use of external and internal auditing in three European academic libraries, i.e. the Medical Library of the University Medical Center Hamburg-Eppendorf (Germany), the Universitat Autònoma de Barcelona Library (Spain) and the University of Eastern Finland Library (Finland). The results reveal the best practices of auditing in these institutions; and recommendations are provided for the further development of library auditing and ways to improve co-operation between libraries.     

论图书馆组织文化与人力资源管理

剖析图书馆组织文化的内涵厦其特征，阐述图书馆组织文化对人力资源管理的协调功能，并结合我国图书馆的实际，探讨组织文化理论在图书馆人力资源管理中运用的几个问题。     

图书馆联盟:促进中小图书馆建设和发展的一种组织形式

文章通过对图书馆联盟这一组织形式的研究,提出了以建立图书馆联盟的形式,改变图书馆资源共享渠道单一,解决文献资源的保障率的问题,并以资金、文献资源、人才和技术全方位协作的新概念,来克服中小型图书馆在建设和发展进程中面临的困难。     

Tensions in Community Health Improvement Initiatives: Communication and Collaboration in a Managed Care Environment

Between the years 1993 and 2000, the W. K. Kellogg Foundation sponsored the Comprehensive Community Health Models (CCHMs) Initiative in three Michigan counties. CCHMs was comprised of three closely related community initiatives carried out in the midst of a failed national health care reform effort and the continued penetration of managed care arrangements into many health care systems. This experimental initiative set out to test the hypothesis that traditional healthcare system animosities and exclusionary practices could be overcome by stakeholder participation in an ongoing, structured, collaborative dialogue about improving access to health services. In the process of collecting data through surveys, interviews, content analysis, and observation, we were struck by the occurrence of several overarching tensions that we perceive to exist in our data. The present article elucidates five such tensions and suggests how third parties such as communication researchers, evaluators, and practitioners can facilitate community health improvement initiatives and better their own data interpretation by acknowledging and understanding these tensions.     

Tensions in Community Health Improvement Initiatives: Communication and Collaboration in a Managed Care Environment

Between the years 1993 and 2000, the W. K. Kellogg Foundation sponsored the Comprehensive Community Health Models (CCHMs) Initiative in three Michigan counties. CCHMs was comprised of three closely related community initiatives carried out in the midst of a failed national health care reform effort and the continued penetration of managed care arrangements into many health care systems. This experimental initiative set out to test the hypothesis that traditional healthcare system animosities and exclusionary practices could be overcome by stakeholder participation in an ongoing, structured, collaborative dialogue about improving access to health services. In the process of collecting data through surveys, interviews, content analysis, and observation, we were struck by the occurrence of several overarching tensions that we perceive to exist in our data. The present article elucidates five such tensions and suggests how third parties such as communication researchers, evaluators, and practitioners can facilitate community health improvement initiatives and better their own data interpretation by acknowledging and understanding these tensions.     

网络时代的公共图书馆与新型实体书店：危机、转型与共生

书店与图书馆对服务大众阅读、传播文化起到了重要作用。随着信息化、网络化带来的人们阅读习惯的改变,书店和图书馆都面临着吸引人气、提高进店（馆）率的问题。近年来新型书店在城市崛起,公共图书馆开始走向民众,两者都在不断探索新的服务方式和更好的阅读体验。文章指出了当前城市新型书店和公共图书馆“功能错位”的现状,并分析了在城市人文空间和文化生态环境的范畴下,二者如何实现和谐共生。     

我国研究生教育制度变迁与组织演变特征

1978年研究生招生的初步恢复及1981年学位制度的正式建立,标志着我国中央集中管理为主的研究生教育管理体制的形成。随着地方政府对研究生教育的领导权和统筹权的不断加强,研究生培养单位培养和管理能力的日渐提高,原先的中央集中计划管理体制已经难以适应研究生教育发展的需要。从80年代中期开始,一场以权力下放、组织分层、管理重心下移为基本趋向的体制演变逐步展开。这种演变以渐进改革为主线并以激进改革为辅线,以政府强制性制度变迁为主导转为诱致性制度变迁为主体,以中央集权单一化逐步转变为以地方分权分散化的历史过程。     

论中国图书馆服务质量的差距及改进——基于服务质量差距模型的视角

用PZB的服务质量差距模型对我国图书馆服务质量的差距进行分析,从图书馆和读者两个角度分析产生这些差距的原因,提出了改进我国图书馆服务质量的措施、建议,为我国图书馆服务质量的提升提供理论借鉴。     

基于Web2.0的高校图书馆个性化信息服务:现有模式、存在问题及服务优化

论文从基于Web2.0的个性化信息服务的内涵、特征出发,系统介绍国内高校图书馆开展Web2.0个性化信息服务的模式,分析其中存在的问题,最后从Web2.0个性化信息服务所涉及的人、信息资源、技术和服务等方面提出了进一步优化的建议。     

图博档信息服务中的电子数据质量管理探讨

图书馆、博物馆、档案馆是当今社会重要的公共信息服务机构,电子数据质量是数字时代影响图博档信息服务水平的重要因素。分别从图博档的服务方式与内容的特点出发,研究与探讨了在图书馆、博物馆、档案馆中电子数据质量要求及具体的管理方法。较高的电子数据质量管理水平是图博档信息服务相融合的基础。     

By Librarians,For Librarians: Building a Strengths-Based Institute to Develop Librarians' Research Culture in Canadian Academic Libraries

In spite of the increase in formal and informal expectations for research by Canadian librarians, there have been few—if any—Canada-wide initiatives to help support librarians in meeting research expectations. Moreover, there have been few opportunities to address academic librarians' needs and Canadian librarian research culture in any systematic way, especially on a national scale. As a way of redressing these absences and filling this need, a four-day nation-wide institute was proposed and conducted in order to bring together Canadian librarians interested in developing their own research programs and working toward fostering a positive and productive research culture in Canadian academic libraries. This article describes the principles informing the institute's development and locates the institute's objectives within discussions of research culture, mentorship, and strengths-based approaches.