Techne and Technical Communication: Toward a Dialogue

The classical Greek discourse on techne has much to offer technical communication teachers concerned about the relationship between theory and practice, but this potential has not yet been realized. Plato's and Aristotle's discussions about the relationship between techne and rhetoric, for example, encompass questions about the rhetorical goals of the speakedwriter and about the role of theory in teaching rhetorical art that are of continuing relevance to the modern discourse on technical communication. The aim of this article is to identify several points upon which a fruitful dialogue between ancient and modern discourses can begin. First, I supply some background on how the term techne was used up through the fourth century BCE. Then I discuss how the modern discourse on technical communication (including material from popular textbooks) both converges with and departs from Plato's and Aristotle's statements on the relationship between techne and rhetoric. Finally, I point out areas for further discussion as teachers of technical communication continue to reflect upon and refine their pedagogies.     

Technological Literacy: A Framework for Teaching Technical Communication Software Tools

Understanding technological literacy for technical communicators is crucial for effective pedagogy in technical and professional communication. Challenges of teaching technical communication students the functions and concepts of workplace software include the number of rapidly changing applications, a desire to focus on education over training, limited faculty expertise in software, limited resources for teaching software, and a desire to focus on technical communication principles. To address these challenges, the authors explore how to use a four-level framework of technological literacy along with existing resources to design a course to help students use, understand, and evaluate technical communication technology.     

Integrating service learning and technical communication: Benefits and challenges

Our ethnographic study of a service‐learning class revealed some students benefited in developing civic values, improving academic learning, and accepting responsibility for their own education. Other students struggled to see the connection between technical communication and service learning, felt frustrated with nonacademic writing, and experienced team conflict. We must redefine both technical communication and service learning, help students make the transition to the workplace, and educate community organizations about the role of technical communicators.     

Simulated learning for generic communication competency development: a case study of Australian post-graduate pharmacy students

Authentic workplace experience is becoming increasingly challenging to provide for students. Simulation represents an effective pedagogical strategy for communication competency development in preparation for, or in lieu of clinical placements/practicums. The case study represents an innovative approach to simulating aspects of a pharmacy practice when insufficient placements were available. Prior to undertaking a three-week placement, a cohort of Master of Pharmacy (MPharm) students (N?=?95) completed two four-hour simulated learning modules (SLMs). Each of the six SLMs addressed interpersonally challenging, commonly experienced pharmacy practice scenarios generated by pharmacists/pharmacy educators. Scenarios, underpinned by the Excellence in Cultural Experiential Learning and Leadership (EXCELL) model, included schemas called Social Interaction Maps (SIMs), and involved interacting with trained actors. EXCELL is an evidence-based, professional development resource centred on learning generic social competencies including participating in a team, refusing a request and giving feedback. Evaluations comprised students’ survey responses collected before, during and after SLM workshops and pharmacy placements, and reflections from workshop facilitators. Students reported significant improvements in their overall communication competencies post-workshops and post-placement. Facilitators rated SLMs as a useful strategy to improve students’ communication competence and workplace readiness. Future curriculum development could benefit from including discipline-specific, interpersonally challenging SLMs using SIMs and actors (where possible) to simulate workplace interactions.     

Adapting Service-Learning into the Online Technical Communication Classroom: A Framework and Model

Previous research in technical communication indicates service-learning pedagogies can help prepare students for the workplace. The field, however, has only recently and tentatively extended these pedagogies into online environments and has not yet demonstrated how and whether such service-eLearning could as effectively bridge the gap between the classroom and workplace. In this article, the author discusses one such extension and offers a framework and model.     

Of Friction Points and Infrastructures: Rethinking the Dynamics of Offering Online Education in Technical Communication in Global Contexts

ABSTRACT

International interest in technical communication education is growing as more individuals gain online access worldwide. This factor means technical communication educators might find themselves developing online classes for students located in other nations. Doing so requires an understanding of aspects affecting international interactions in such educational contexts. This article examines central factors—or friction points—that technical communication instructors must understand and address to offer effective online educational experiences to globally distributed students.     

From Dialog to Praxis: Crossing Cultural Borders in the Business and Technical Communication Classroom

Business and technical communication textbooks take two approaches to intercultural communication: an information-acquisition approach, which provides students with information about practices in other cultures and tips for using this information in communication transactions; and a case-study approach, which encourages students to engage in dialog about problems encountered in intercultural communication. Both models enable students to confront cultural difference, but neither approach provides the means for successfully negotiating this difference. A praxis model provides an alternative strategy which enables students to negotiate cultural borders in actual workplace settings. But this model also exposes students to conflict which inevitably accompanies intercultural communication.     

Technical Rhetoricians and the Art of Configuring Images

Advances in computing technologies, growth of business involvement on the Web, and our culture's affinity for image-intensive communication have forced technical communicators to become more involved with making and using a wide variety of images in their compositions. Too often our theories about how to write and read images are limited to a functional view, which stresses objectivity, ignores interpretation, and sees design as preset layout formulae. Combining current graphic design theory with rhetoric's understanding of techne, I argue for a configural view of images that stresses their artificiality and cultural significance and articulates design in strategic terms.     

Teaching Technical Communication in an Era of Distributed Work: A Case Study of Collaboration Between U.S. and Swedish Students

As distributed work begins to shift the nature of practice for technical communication professionals in the workplace, faculty need new frameworks to help prepare students for roles that involve negotiating, supporting, and facilitating virtual global collaboration. This paper identifies key areas of metaknowledge appropriate to these new frameworks by synthesizing a review of current scholarship on such collaborations and a case study of students participating in a cross-disciplinary, cross-cultural team project.     

From Dialog to Praxis: Crossing Cultural Borders in the Business and Technical Communication Classroom

Business and technical communication textbooks take two approaches to intercultural communication: an information-acquisition approach, which provides students with information about practices in other cultures and tips for using this information in communication transactions; and a case-study approach, which encourages students to engage in dialog about problems encountered in intercultural communication. Both models enable students to confront cultural difference, but neither approach provides the means for successfully negotiating this difference. A praxis model provides an alternative strategy which enables students to negotiate cultural borders in actual workplace settings. But this model also exposes students to conflict which inevitably accompanies intercultural communication.     

Teaching Technical Communication in an Era of Distributed Work: A Case Study of Collaboration Between U.S. and Swedish Students

As distributed work begins to shift the nature of practice for technical communication professionals in the workplace, faculty need new frameworks to help prepare students for roles that involve negotiating, supporting, and facilitating virtual global collaboration. This paper identifies key areas of metaknowledge appropriate to these new frameworks by synthesizing a review of current scholarship on such collaborations and a case study of students participating in a cross-disciplinary, cross-cultural team project.     

Heidegger and the Technology of Further Education

The new further education, characterised by managerialism, accounting systems and the packaging of learning, has brought about far-reaching changes for staff and students, changes that can broadly be understood in terms of technology. This paper seeks to gain a new perspective on this through a consideration of Heidegger's exploration of techne and of the pathologies of technology. The various responses that Heidegger advocates in the face of technology are then related to possibilities of good practice in technical and further education. The discussion involves questions concerning work and language, especially as these arise in conditions of postmodernity.     

Using interactive problem-solving techniques to enhance control systems education for non English-speakers

Interactive learning is beneficial to students in that it allows the continual development and testing of many skills. An interactive approach enables students to improve their technical capabilities, as well as developing both verbal and written communicative ability. Problem solving and communication skills are vital for engineering students; in the workplace they will be required to communicate with people of varying technical abilities and from different linguistic and engineering backgrounds. In this paper, a case study is presented that discusses how the traditional method of teaching control systems can be improved. ‘Control systems’ is a complex engineering topic requiring students to process an extended amount of mathematical formulae. MATLAB software, which enables students to interactively compare a range of possible combinations and analyse the optimal solution, is used to this end. It was found that students became more enthusiastic and interested when given ownership of their learning objectives. As well as improving the students’ technical knowledge, other important engineering skills are also improved by introducing an interactive method of teaching.     

Learning From Others: Developing Preservice Teachers’ Workplace Skills

Being a teacher requires the ability to work with difficult behaviors—not just of students and parents but also of colleagues. Preservice teachers need the opportunity to develop and practice collaboration and communication skills in school settings. This essay draws on research from organizational psychology to offer a framework for understanding challenges to workplace collaboration in school settings and strategies for developing these skills in preservice teachers.     

Playable Case Studies: A New Educational Genre for Technical Writing Instruction

ABSTRACT

A Playable Case Study (PCS) is a hybrid learning experience where students (1) participate in a fictional narrative that unfolds through an immersive, simulated environment and (2) engage in classroom activities and lessons that provide educational scaffolding and promote metacognition through in-game and out-of-game experiences. We present the Microcore PCS to illustrate the potential of this new type of experiential simulation that incorporates aspects of Alternate Reality Games (ARGs) to increase immersion and teach workplace literacies in the technical communication classroom. We explore results from a pilot test of Microcore with an undergraduate technical communication course, identifying design strategies that worked well and others that led to improvements that are currently being incorporated. We also provide questions to prompt future research of playable case studies and discuss our findings in a broader context of technical communication pedagogy.     

Response to Madelyn Flammia's “a desktop publishing course: An alternative to internships for rural universities”∗

Charettes offer a productive way of combining theory and practice to address some of the difficult matters of getting students to see and perform technical communication as students, professionals, servers, and citizens. This collaborative activity helps students prepare for an increasingly modular professional world by revealing the contingent rhetoricity of professional autonomy. Charettes can help technical writing programs and students integrate service and civic learning into the curriculum by using indigenous professional genres that actively demand stakeholder participation. The intensity and pragmatic force of charettes can assist students in building their ethos while working with fellow stakeholders. The wide range of possible documents involved in the process associated with charettes can help technical communication students and teachers explore the connections between rhetorical exigencies and genre and put their skills to good use in a culture where many are looking for new ways to build critical citizenship.     

Pedagogical Approaches: Using Charettes to Perform Civic Engagement in Technical Communication Classrooms and Workplaces

Charettes offer a productive way of combining theory and practice to address some of the difficult matters of getting students to see and perform technical communication as students, professionals, servers, and citizens. This collaborative activity helps students prepare for an increasingly modular professional world by revealing the contingent rhetoricity of professional autonomy. Charettes can help technical writing programs and students integrate service and civic learning into the curriculum by using indigenous professional genres that actively demand stakeholder participation. The intensity and pragmatic force of charettes can assist students in building their ethos while working with fellow stakeholders. The wide range of possible documents involved in the process associated with charettes can help technical communication students and teachers explore the connections between rhetorical exigencies and genre and put their skills to good use in a culture where many are looking for new ways to build critical citizenship.     

基层电大远程开放教育计算机技术支持

远程开放教育的实施离不开技术手段的支撑。现代的远程开放教育综合了计算机网络、卫星、有线通讯、多媒体等多种技术支撑，使学生在数字化环境下进行交互式的学习。本文从多媒体、网络、虚拟现实等三个方面论述了基层电大进行远程开放教育的技术支持，然后以长沙电大为例，从课件制作、多媒体数据传输、交互实现等技术支持方面进行了说明。     

Which Techno-mathematical Literacies Are Essential for Future Engineers?

Due to increased use of technology, the workplace practices of engineers have changed. So-called techno-mathematical literacies (TmL) are necessary for engineers of the 21st century. Because it is still unknown which TmL engineers actually use in their professional practices, the purpose of this study was to identify these TmL. Fourteen semi-structured interviews were conducted with engineers with a background in different educational tracks in higher professional education (e.g. civil, chemical, biotechnical and mechanical engineering). As a result of the data analysis, 7 commonly used TmL are identified: data literacy, technical software skills, technical communication skills, sense of error, sense of number, technical creativity and technical drawing skills. Engineers also noted a discrepancy between their education and workplace needs; they characterized mathematics in their education as an island with limited relevance. These findings lead to recommendations for the future of science, technology, engineering and mathematics (STEM) in higher technical professional education that can help students learn STEM for the future.