Health Services Technology/Assessment Text (HSTAT)

Health Services Technology/Assessment Text (HSTAT), an online collection of documents pertaining to clinical practice guidelines, HIV/AIDS treatment information, and health care decision making, was recently introduced by the National Library of Medicine. Access to HSTAT is available through the NLM Full-Text Retrieval System (FTRS), a document search and retrieval system developed by the Information Technology Branch of NLM. Internet FTP, Gopher, and World Wide Web clients may also be used to obtain documents from the HSTAT collection.     

Assessment of Health Literature Information Services in Indian Health Science Libraries

Abstract

The paper describes succinctly the historical development of Indian health science libraries. With this background it illustrates the outcome of a study conducted for the purpose of assessing the strengths and weaknesses of prevalent health literature information services such as bibliographical, current awareness, selective dissemination of information, MEDLARS/MEDLINE, indexing and abstracting, translation and reprographic of 240 medical libraries belonging to modern medicine (allopathy system) and recommends the suitable steps to be undertaken to optimize the utilization of available resources and services.     

The World Health Organization Library (Geneva) and Health Literature Services Programme

The origins and functions of the World Health Organization (WHO) Library and the global, regional, and national objectives of the WHO Health Literature Services Program (HLSP) are reviewed. WHO is an aggregate of nations and not a supra-national body. With limited resources and unlimited needs, HLSP is involved in surveys, training, regional medical libraries, national and regional networks, bibliographic services and document delivery, promotion, coordination, and communication. The basic concept of HLSP eschews internationally-conceived, self-contained technical projects in favor of broad programs based on national planning. Small rural centers receive more attention than large urban hospitals, and preventive medicine together with health education and community involvement are of more immediate concern than curative medicine. National self-reliance implies national initiative but not necessarily national self-sufficiency. Recent planning and implementation of HLSP activities are described.     

Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service

OBJECTIVES: In a pilot study, the library had good results using SERVQUAL, a respected and often-used instrument for measuring customer satisfaction. The SERVQUAL instrument itself, however, received some serious and well-founded criticism from the respondents to our survey. The purpose of this study was to test the comparability of the results of SERVQUAL with a revised and shortened instrument modeled on SERVQUAL. The revised instrument, the Assessment of Customer Service in Academic Health Care Libraries (ACSAHL), was designed to better assess customer service in academic health care libraries. METHODS: Surveys were sent to clients who had used the document delivery services at three academic medical libraries in Texas over the previous twelve to eighteen months. ACSAHL surveys were sent exclusively to clients at University of Texas (UT) Southwestern, while the client pools at the two other institutions were randomly divided and provided either SERVQUAL or ACSAHL surveys. RESULTS: Results indicated that more respondents preferred the shorter ACSAHL instrument to the longer and more complex SERVQUAL instrument. Also, comparing the scores from both surveys indicated that ACSAHL elicited comparable results. CONCLUSIONS: ACSAHL appears to measure the same type of data in similar settings, but additional testing is recommended both to confirm the survey's results through data replication and to investigate whether the instrument applies to different service areas.     

科技信息服务生态系统健康评价体系构建与实证研究

[目的/意义]针对当前科技信息服务生态系统研究的不足,借鉴自然生态系统健康理论,从信息生态视角,构建科技信息服务生态系统健康评价体系,引导科技信息服务生态系统稳定、健康发展。[方法/过程]基于文献调研和专家访谈,结合科技信息服务生态系统的健康特征,构建科技信息服务生态系统健康评价体系。采用网络层次分析法（Analytic Network Process,ANP）对各指标的相对重要性权重进行估计。通过访谈、问卷调查收集数据,采用多层次模糊综合评价法进行实证研究。[结果/结论]结果表明活力是最关键的准则维度。运用ANP与多层次模糊综合评价法构建科技信息服务生态系统健康评价体系和权重估计具有较好的适用性,可以为完善科技信息服务功能、优化科技信息服务生态系统结构提供指导与借鉴,促进科技信息服务生态系统稳定、健康的发展。     

Health Information Services for Lay People:

No abstract available for this article.     

NFC技术与图书馆服务创新

NFC（近场通信）技术在日本、韩国等多国已广泛应用,国内外图书馆界也已逐渐展开相关研究和小规模应用。NFC技术在国内面临着诸如终端设备普及率低、安全存在隐患及用户习惯培养的问题,但随着技术的发展和推进,NFC将广泛应用于图书馆的手机读者证、信息推送、数据传输和移动支付等方面,实现图书馆的服务创新。     

Tanzania: An Overview of Information Communications Technology (ICT) Development in Libraries and Information Services

This paper highlights Tanzania efforts in the development of ICT infrastructure for libraries and other information services since the 1980s. It notes progress in this area and relates it to the liberalization policies adopted by the country in 1986 and formulation of the 1985 science and technology policy of Tanzania. Other efforts include the formation of Tanzania Commission for Science and Technology (COSTECH). It is argued, however, that there is a need for a comprehensive national information policy which is non-existent at the moment.     

Benchmarking reference services: an introduction

Benchmarking is based on the common sense idea that someone else, either inside or outside of libraries, has found a better way of doing certain things and that your own library's performance can be improved by finding out how others do things and adopting the best practices you find. Benchmarking is one of the tools used for achieving continuous improvement in Total Quality Management (TQM) programs. Although benchmarking can be done on an informal basis, TQM puts considerable emphasis on formal data collection and performance measurement. Used to its full potential, benchmarking can provide a common measuring stick to evaluate process performance. This article introduces the general concept of benchmarking, linking it whenever possible to reference services in health sciences libraries. Data collection instruments that have potential application in benchmarking studies are discussed and the need to develop common measurement tools to facilitate benchmarking is emphasized.     

美国国立医学图书馆健康信息服务案例分析

本文利用网络调查法深入调查了美国国立医学图书馆健康信息服务开展情况。详细介绍了Medline Plus网站线上服务具体内容、网站服务质量的衡量准则和服务特色。以印第安部落健康信息服务推广项目为例总结了美国国立医学图书馆线下推广项目的模式和特色。针对我国公立医学图书馆开展健康信息服务提供了一些启示。     

科研评估环境下图书馆利用机构库实施文献计量服务研究

科研评估对科研产出统计分析及科研信息管理系统的依赖不断加强,这为图书馆强化文献计量工作和机构库建设带来了机遇。文章在分析当前科研评估基本模式、图书馆参与科研评估的可行性,以及在研信息系统(CRIS)与机构库整合方法的基础上,从数据、系统、机构定位等方面对图书馆利用文献计量与机构库开展科研评估服务提出了建议。     

基于区块链技术的图书馆智慧微服务研究

作为一项颠覆性新技术,区块链技术在图书馆打造智慧服务的过程中发挥了非常关键的作用。文章分析了图书馆智慧微服务的相关功能,尝试利用区块链技术构建全新的图书馆智慧微服务功能体系。