网站自动评价研究

针对当前的网站评价需求,指出网站自动评价的必要性。结合已有的网站自动评价应用及典型工具,提出一种全新的网站自动评价方法,并将其归结为两个关键环节：评价指标形式化和网站度量的自动计量。在对指标映射模型、指标的形式化表示、度量库的建立及自动计量等问题进行深入研究的基础上,提出将评价逻辑与评价引擎相分离的网站自动评价系统框架,辅助评价者进行快速网站评价,将评价者从繁杂的工作中解脱出来,并最大限度地消除主观因素。     

Towards an automated method to assess data portals in the deep web

The rising number of data portals has been increasing demand for new techniques to assess data openness in an automated manner. Some methods have emerged that presuppose well-organized data catalogs, the availability of API interfaces and natively exposed metadata. However, many data portals, particularly those of local governments, appear to be misimplemented and developed with the classic website model in mind, which provides access to data only through user interaction with web forms. Data in such portals resides in the hidden part of the web, as it is dynamically produced only in response to direct requests. This paper proposes an automated method for assessing government-related data in the deep web on the basis of compliance with open data principles and requirements. To validate our method, we apply it in an experiment using the government websites of the 27 Brazilian capitals. The method is fully carried out for 22 of the capitals' websites, resulting in the analysis of 5.6 million government web pages. The results indicate that the keyword search approach utilized in the method, along with the checking of web pages for multifield web forms, is effective for identifying deep web data sources, as 1.5% of web pages with potential government data that are analyzed are found to contain data stored in the deep web. This work contributes to the development of a novel method that allows for the continuous checking and identification of government data from surface web data portals. In addition, this method can be scaled and repeated to assure the widest possible content coverage.     

基于Web服务的电子商务工作流系统设计

动态电子商务被认为是下一代电子商务。Web服务是实现动态电子商务的关键技术。本文对Web服务技术和BPEL工作流规范进行了全面的研究,并在此基础上运用Web服务技术和BPEL工作流规范建立了一个基于Web服务的电子商务工作流系统,并把它应用在电子商务网站的实际开发和建设中。本文还充分考虑了系统的安全性,把公钥基础设施、XML加密和XML数字签名等安全性技术结合起来,提出了自己的安全解决方案。     

Evaluating municipal websites: A methodological comparison of three think-aloud variants

Usability methods have received relatively little methodological attention within the field of E-Government. This paper aims to address this gap by reporting on a usability test of the municipal website of Deventer (the Netherlands), carried out by means of three variants of the think-aloud method (concurrent/retrospective think-aloud protocols and constructive interaction). These three methods had proved successful in a previous evaluation of a different municipal website, yet we decided to replicate our study in order to investigate whether the three methods would reveal different results when applied to another municipal website with a different information architecture. The results of our study showed that, as in the previous municipal website evaluation, the three evaluation methods were largely comparable in terms of output. Nevertheless, we did find a number of differences between the present and previous municipal website evaluation regarding the workings of the three methods—differences that could be explained by the different information architectures of the municipal websites tested. This suggests that the three evaluation methods might indeed work differently depending on the nature of the website that is being evaluated, and calls for more research into the effect of task type on the validity of evaluation methods.     

The experiential dimensions of internet shopping: An ethnographic analysis of online store websites

While shopping is a practical act of purchasing products and services, it is also recognised as a recreational activity with experiential dimensions. Online shopping is no exception. This study focuses on the experiential dimensions of online shopping by conducting an ethnographic analysis of online store websites to identify website features which can provide online shoppers with sensory stimulation and social gains, and invoke affective responses. Websites of four product and service categories were studied: books, CDs, travel‐related services, and apparel. The findings suggest that some website features have the potential for developing parasocial relationships between online shoppers and online stores, and for heightening consumer affect and fostering store loyalty.     

我国省级档案网站互动式信息服务“期望—满意指数”测评体系建构、验证及优化策略

在顾客满意理论基础上,本文提出“期望—满意指数”测评体系,包括“期望—满意指数”概念,数学模型的构建,以及档案网站互动式信息服务效果量化规则,并利用所构建的数学模型,采用文本挖掘方法,从陕西档案网和浙江档案网的用户留言、档案馆回复信息中抓取相关数据对两个档案网站互动式信息服务效果进行了测评。本研究为档案网站互动服务定量测评研究提供了新的方法和研究思路,并为提高档案网站在线互动信息服务效果提供优化策略。     

基于感知质量的科技文献数据库网站信息用户满意模型研究

在网络环境下,如何从用户视角研究网站使用效果和可接受程度,已经成为业界和理论界普遍关注的问题,但作为提供信息产品和服务的科技文献数据库网站,其用户满意研究的相关理论与实践还处于起步阶段.本文对信息用户的感知质量进行了探索性研究,根据样本调查、专家访谈结果识别了科技文献数据库网站所提供的信息产品和信息服务的质量     

美国高校图书馆公众科学服务实践及启示

[目的/意义]对美国高校图书馆公众科学服务现状进行梳理总结，以期为我国高校图书馆开展公众科学服务提供借鉴。[方法/过程]选取美国已开展公众科学服务的9所高校图书馆作为调研对象，从图书馆网站"公众科学"栏目的设置情况、公众科学项目推荐、资源推荐以及公众科学实践活动的开展等方面进行分析和总结，在此基础上对我国高校图书馆开展公众科学服务提出建议。[结果/结论]指出我国高校图书馆应加强公众科学教育，引导馆员和公众积极参与公众科学实践；在图书馆网站上建立功能完善的"公众科学"栏目；开展形式多样的公众科学活动；充分利用创客空间推动公众科学服务的发展；设置公众科学服务岗位；发挥图书馆学会和联盟的力量，鼓励和指导高校图书馆开展公众科学服务。     

影响视障者访问公共图书馆网站的因素研究——基于LibQUAL+TM模式的视障用户体验

[目的/意义]研究影响视障者访问公共图书馆网站的因素,并针对网站信息无障碍的设计提出具体建议和优秀范例,为图书馆网站更好地服务视障者提供借鉴。[方法/过程]首先,采用内容分析法和调查问卷法,从文献中整理出本研究参考的17项无障碍设计原则;其次,选择百度排名靠前的5家国内公共图书馆,邀请5位视障者利用读屏软件访问其网站并完成一系列任务,获知结果和总体评价;再次,参照LibQUAL+^TM模式,针对17项设计原则设计调查问卷,让视障者对5家公共图书馆网站的各项服务进行评分。[结果/结论]通过对视障者的评价及评分进行综合分析,发现5家国内公共图书馆网站提供的信息服务离读者认为理想的服务水平还有差距,并从网站资源与网站操作两方面探讨影响视障者访问网站的因素,同时列举出国外优秀公共图书馆网站范例。最后,针对国内公共图书馆网站信息无障碍的设计提出加强网站首页的营销功能等10项具体建议。     

A Collaborative Web

Abstract

The content of a law library's website is often developed as part of reference services. Overall design, development, and management of the website, however, may be better addressed independent of content. Overall website management may reside in different areas in different libraries. This article shares experiences at the University at Buffalo Law Library, where the placement of website management within technical services has allowed for increased collaboration across all departments.     

上海图书馆的移动服务

自2005年起,上海图书馆就以短信起步推出了自己的移动服务。近年来更是接连推出以短信、电子书阅读器、二维码、手机网站以及手机阅读为手段的全面体现无所不在的服务理念的图书馆移动服务。文章全面介绍回顾了上海图书馆的移动服务的内容与发展历史,并以手机网站的建设为重点介绍了上图手机图书馆的设计理念,分析了上图手机图书馆以WAP2．0标准为主,在服务内容的选择、系统构架的设计、书目检索、个人图书馆的实现以及系统测试中的特点,并对其中的一些技术要点展开了讨论,也展望了上图手机图书馆未来的发展方向。     

对我国20所高校图书馆网站内容建设情况的调查与分析

从版本、栏目设置、电子资源建设、网站导航、读者互动、数字图书馆建设、个性化信息服务等方面对国内20所高校图书馆网站的内容建设情况进行调查分析,认为我国高校图书馆网站内容建设尚未走出重藏轻用的误区,信息资源建设重复且缺乏特色,虚拟参考咨询和和个性化信息服务不够深入,而且缺乏资源组织的规范、标准和网络管理的政策和措施。针对这些问题,提出我国高校图书馆网站内容建设的建议。     

Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery

This study examines channel choice and public service delivery in Canada, comparing e-government to traditional service delivery channels such as the phone or visiting a government office. Factors studied include the digital divide, the nature of the citizen interaction with government, public service values, and satisfaction with services received by citizens. These factors are used to determine whether they impacted choice of channel and satisfaction with that channel. This study, through logistic regression of a public opinion survey of Canadian residents, found indications suggesting a digital divide in accessing e-government; found that government websites were most commonly used for information purposes, while the phone was most commonly used to solve problems. In regards to citizens' satisfaction, the apparent digital divide was bridged when females and older Canadians were more satisfied with their contact with a government website. In addition, a positive experience with service delivery and positive public service values lead to greater website satisfaction. The results of this study imply that the phone is a more effective service channel for solving problems, and the website is more effective for getting information. Therefore, governments need to provide multiple contact channels for citizens, depending upon their task at hand, while ensuring consistency of information and service response across channels. Creating a positive experience for citizens when they received a service translates into a more satisfied experience with e-government.     

Library Website Management and Maintenance: A Study of the Uk 1994 Group

The Academic Library website is a key access point for information and services. This paper reports on a study of the 1994 Group Library web presence, with a view to establishing their practices in terms of site management and maintenance. It provides evidence of the commitment this Group makes towards ensuring their sites meet the needs of their users. The study encompassed a survey to gather data on current management and maintenance practices, and direct observation of the home pages of these Libraries to establish layout conventions and details of changes made over time. The influence of University policy in respect of the look-and-feel of the Library website and decision making around it are revealed. The implementation of new social technologies across this Group also became evident. We also show that a number of Libraries in the Group are not currently evaluating the use of their site, and that changes to some home pages were seldom made during the study period. Due to the limitations inherent in focusing on a limited number of Library websites, a larger sample size would make the findings of this research more applicable to a wider range of University Libraries.     

论网站信息咨询服务模式

目前,对于网站信息咨询概念的认识尚不统一。网站信息咨询的主要模式有:基于资源重组的知识化信息服务,依托应用系统的智能化服务,基于用户需求的个性化服务,基于实时联动的交互式咨询服务等等。网站咨询服务具有快捷方便、超越时空、动态发布、资源共享、智能管理、安全可靠、实时交互、服务主动等优点。其存在的问题主要表现于思想认识、经费投入和技术、法规保证方面。参考文献8。     

信息时代图书馆服务的创新--以空间生物学专题数据库建设为例

在网络环境下,专业图书馆的服务趋向于数字化和网络化,为适应读者需求,生命科学图书馆对传统的定题服务进行改革,实现了以光盘数据库和网络资源为主,以印刷版的馆藏为辅,依靠计算机网络技术进行信息资源整合.这一创新的服务模式得到科研人员的肯定.     

基于人人网的大学图书馆信息服务研究

作为SNS网站,人人网为图书馆信息服务的开展带来了良好的机遇。从人人网的特点出发,分析了目前大学图书馆利用人人网开展信息服务的现状,提出基于SNS的大学图书馆信息服务的创新方法。     

在实践中运用知识技术优化档案信息网站建设

为进一步开发和利用档案信息资源及开展档案知识服务,必须对档案信息网站环境进行优化,应用知识技术优化档案网站建设.分析档案知识服务与网站建设现状,从档案信息组织与推理上论述档案信息中获取知识的基本原理,研究档案知识网站系统的构建方法,提出档案网站知识检索机制及其功能.为对运用知识技术优化档案信息网站的效果加以验证,结合文...     

The e-Government evaluation challenge: A South African Batho Pele-aligned service quality approach

Over the past decade, governments have embarked on major Information and Communication Technology (ICT) investments in an attempt to take advantage of the benefits of the internet in extending the channels by which services are provided to their respective citizenries. With the increasing reliance on ICTs, one of the challenges facing public sector managers is how to evaluate the success or effectiveness of their ICT investments. Given the citizen-focused objectives of governments, service quality approaches offer a suitable frame for evaluating ICT effectiveness. This paper therefore extends current e-Service quality research into the e-Government domain. The paper reports on the development of a multi-item instrument for evaluating the e-Service quality constructs of an e-Government website in South Africa. The development of this instrument also takes into account the service delivery principles which have been adopted by the South African government viz. the Batho Pele program. The study shows that there are six service quality dimensions applicable in e-Government evaluation, viz. website design, navigation, communication, site aesthetics, information quality, and security. The generic instrument allows practitioners to modify and utilise it according to their needs.     

基于解构计划行为理论的档案门户网站建设剖析

档案门户网站是档案服务的延伸和扩展。相对于档案机构的传统服务来说,档案门户网站建设面临着更大的挑战,尤其是如何促使更多的公众利用档案门户网站获取信息和服务。本文引进了解构计划行为理论,将其运用到档案门户网站的建设中,旨在为当前的档案门户网站建设提出有益的意见和建议。