Inspired by the crowd: The effect of online comments on elevation and universal orientation

Past research on meaningful media has shown that the experience of elevation can foster increased feelings of connection to others due to the affective states that meaningful media elicit. However, what happens when inspiring media are accompanied by cues related to the opinion of others? Does the presumed opinion of the audience moderate the affective indicators or behavioral effects of elevation? An online experiment was conducted to answer these questions using a 2 (news type: inspiring vs. non-inspiring control)?×?3 (comment type: civil vs. uncivil vs. no comment control) between-subjects design. Results revealed that news articles accompanied by either civil or uncivil comments elicited lower affective states associated with elevation. Furthermore, civil comments increased universal orientation through the mediating pathway of bandwagon support.     

The Role of Civility and Metacommunication in Facebook Discussions

Social media’s potential for political and social discussion provides great promise since deliberation is key for democracy. Unfortunately, there is a problematic presence of incivility in conversations on digital platforms. We conducted an experiment to examine the effects of this phenomenon, driven by the elaboration likelihood model. Each of our four conditions showed a media outlet’s Facebook post with a story about genetically modified organisms and a comment section beneath with one of the following: a civil discussion, an uncivil discussion, an uncivil conversation with metacommunication encouraging civility, and a control group. Results revealed a mediated relationship of exposure to civil and metacommunicative comments on willingness to engage in a discussion through mental elaboration. We also found evidence of modeling behavior for civility and metacommunication.     

The Role of Civility and Anonymity on Perceptions of Online Comments

An experiment was conducted (N = 170) to determine the role of civility and anonymity in online comments received for a news story. Dependent variables were (a) interest in the discussion, (b) favorability toward the comments, (c) favorability toward the commenter, and (d) trust in the information. Participants exposed to uncivil comments viewed the commenter less favorably and reported less trust in the information in the comment. Anonymity had no effect on the dependent variables, in contrast to expectations derived from social presence theory. Findings revealed that politeness of comments affected participants’ overall perceptions of the content of the online discussion.     

Normalizing Online Comments

This study sought to understand the role of online comments—particularly uncivil ones—in journalists’ routines. In-depth interviews with 34 journalists reveal they are becoming more comfortable with online comments and often engage with commenters to foster deliberative discussions or quell incivility. However, our data also suggest some journalists feel discomfort with engaging in this way for fear it breaches the journalistic norm of objectivity. Overall, findings suggest journalists are not ceding their gatekeeping role to the public through comments, but rather re-asserting it through moderating objectionable comments and engaging. In addition, findings suggest journalists are participating in “reciprocal journalism” by fostering mutually beneficial connections with the audience.     

Reducing the Bias: How Perspective Taking Affects First- and Third-Person Perceptions of Media Influence

Third- and first-person perceptions (TPPs/FPPs) are considered to be biased judgments of media influence on self and others. Research suggests that perspective taking, i.e., thinking from another person’s position, decreases perceptual gaps between self and others via assimilation. In a two-factorial experiment (n = 431), we test whether this effect of perspective taking (Factor 1) holds true for the presumed influence of desirable and undesirable messages (Factor 2). Results indicate that perspective taking significantly reduces TPPs in the case of an undesirable message but not FPPs that are provoked by the desirable message. The observable effect traces back to a change in presumed message influence on the self. Presumed influence on others was independent of both factors, desirability of message influence and perspective taking. These findings are discussed in the light of cognitive and motivational explanations for FPPs/TPPs.     

Shared Entertainment,Shared Opinions: The Influence of Social TV Comments on the Evaluation of Talent Shows

The present research investigated whether co-viewer comments in social TV interactions are able to enhance or weaken media effects. With the example of talent shows, the valence of co-viewer comments (pro/contra/none) as well as the type of content (antisocial behavior vs. conventional performance) were varied in an experiment (N = 117). Results showed that participants’ own comments and their private attitudes about the judges varied in line with comment valence. Findings suggest that social TV viewers are prone to social influence of their co-viewers, which might amplify problems regarding the portrayal of antisocial behavior in reality TV.     

What’s in a Name: Defining Reference/Introducing Ourselves

ABSTRACT

Reference is the word we use for the actions that librarians engage in to answer questions from the public. The art and practice of reference involves many actions that likely can only be understand through engagement. Students in a graduate basic reference class engage in active learning to introduce themselves to their classmates and to understand how to define what reference is. Both activities involve placing words in context.     

Best Practices from World Libraries Photo Gallery Project: Engaging Global Libraries

Abstract

This article reports on the “2019 Best Practices from World Libraries” Photo Gallery Project initiated by the International Connections Committee (ICC) of the International Relations Round Table (IRRT) at the American Library Association (ALA). The project was inspired by a 2018 ALA-IRRT Emerging Leader’s project, Toward Increasing Engagement of International New Professional Leaders in ALA Activities, which followed a survey study developed to explore IRRT’s ability to engage its international members. The article shares the project planning process and the key actions taken to build a virtual and physical gallery for the 2019 ALA Annual Conference in Washington, DC, as well as highlights example programs from the project which demonstrate how libraries around the world are building stronger communities. Finally, the authors consider how the project may be improved upon and further developed in the future.     

When the Gated Misbehave

This study analyzes online reader comments on top US newspapers’ stories related to former congressman, Anthony Weiner’s, August 2016 sexting scandal. Audience gatekeeping was seen through such discussion themes as gender bias and sexism, political scandals, and sex addiction. The analysis revealed that the majority of reader comments significantly diverged from the news topic, and many comments about US politicians were uncivil. Furthermore, online discussions “drowned out” newspapers’ intended message about Weiner’s inclusion of his toddler son into a sexually explicit selfie. This study argues that online commentary should not be perceived as a dichotomy—a negative or positive development, a contributor or preventer of public discourse—but rather as a continuum of citizen engagement.     

Presumed Media Influences and Demands for Restrictions: Using Panel Data to Examine the Causal Direction

In line with theoretical approaches, such as the influence of presumed influence approach, many studies have shown that the stronger individuals perceive the media’s influence to be on others, the more the individuals demand restrictions on the media and its influence. However, these studies provided information only about the correlation between the two constructs and did not test the direction of their causal relationship. To close this research gap, a two-wave panel study among German citizens was conducted. The results show that, rather than being the other way around, it is the presumed strength of online media’s political influence on others that affects demands for restrictions. Moreover, the findings indicate that the presumed political influence of online media on others also affects the presumed reach of online media.     

PERSUASION FROM BELOW?

Guided by the belief that anonymity inevitably breeds the kind of uncivil discourse that hurts their readers, many news organizations have chosen to ban anonymous comments sections on their websites in recent years. Unfortunately, little empirical research has been conducted to assess whether exposure to anonymous comments actually does influence people's attitudes. In this paper, we address this oversight by asking: do anonymous comments posted on a newspaper website shape how internet users feel about the media? Using an online experiment to systematically manipulate exposure to anonymous comments attached to a “hard news” report, we find strong evidence that exposure to non-attributed posts—regardless of their tone—leads internet users to feel more negatively towards specific news organizations and the media in general.     

“It’s My Job Now,I Guess”: Biographical disruption and communication work in supporters of young adult cancer survivors

ABSTRACT

This study uses narrative interviews to describe how 25 young adult (YA) close supporters (i.e., romantic partners, siblings) experience an often invisible and uniquely burdensome biographical disruption following a young adult cancer survivor’s (YACS; i.e., 18–39) diagnosis. YA supporters reported varying levels of biographical interdependence with the YACS and family system uncertainty with other important supporters. These factors led YA romantic partners and siblings to engage in different types of communication work to negotiate and maintain primary and secondary support roles with parents and in-laws, to ensure that the YACS received helpful social support by gatekeeping (i.e., correcting, blocking) others’ support attempts, and to accommodate both their own and the YACS’s disrupted biographies.     

Fake News Should Be Regulated Because It Influences Both “Others” and “Me”: How and Why the Influence of Presumed Influence Model Should Be Extended

We argue that the influence of presumed influence (IPI) model (Gunther & Storey, 2003) should be extended through an additional interaction term between the presumed effects of media on “others” (PME3) and the “self” (PME1). Doing so would enable testing of whether individuals who perceive a mutually shared influence of the media show stronger support for censorship. The IPI model does not suffer from the methodological limitations of the conventional third-person effect literature relying on other–self disparities (i.e., PME3–PME1), but it focuses entirely on the main effect of PME3; thus, insufficient attention is paid to the role of PME1 in explaining the influence of presumed influence. To validate this Extended IPI model, and determine how it compares with other models, we compared individuals’ presumptions about the effects of fake news on others (PFNE3) and themselves (PFNE1), and how PFNE3 and PFNE1 interact to influence individuals’ support for policies prohibiting the potential negative effects of fake news. We found that individuals’ support for government interventions and sanctions for fake news creators and sharers was stronger if they believed that fake news influenced both other people and themselves. The theoretical and methodological implications of the Extended IPI model are discussed.     

Underground comix as television criticism

Underground “comix” use a comic book format to comment, often with blatant sexual scenes and profanity, on American society. The author traces the history of comix, exemplifies their criticism of television, and compares comix' methods and influence to more usual critical outlets and to television itself.     

Online Political Discourse: Exploring Differences in Effects of Civil and Uncivil Disagreement in News Website Comments

An experiment (N = 272) demonstrated that disagreement—either civil or uncivil—may have a chilling effect on the public discourse vital to a deliberative democracy. Both forms of disagreement—in comments posted on a news story about abortion—caused negative emotion and aggressive intentions. However, only uncivil disagreement led people to respond back uncivilly and indirectly led to greater intention to participate politically, if it aroused aggressive feelings. Findings support extending face and politeness theories to the computer-mediated space of online commenting. Results are discussed in relation to the impact on the public discourse.     

Celebrity-bashing or #MeToo contribution? New York Times Online readers debate the boundaries of hashtag feminism

ABSTRACT

In January 2018, a feminist blog, babe, detailed an anonymous woman’s date with comedian Aziz Ansari, ending with her accusation that he had sexually assaulted her by escalating his sexual advances despite her verbal and nonverbal objections. Online reaction to the babe article was swift and plentiful, including a New York Times editorial written by conservative provocateur Bari Weiss entitled, “Aziz Ansari is Guilty. Of Not Being a Mind Reader.” Weiss’ piece drew 2953 online responses before the comment section closed the next day, with wide-ranging views addressing the respective behaviors and motivations of Ansari, “Grace,” and Weiss. The responses provide an opportunity to explore how commenters negotiate the boundaries of the #MeToo movement in the venue that had ignited the movement’s resurgence with the story of movie mogul Harvey Weinstein’s longstanding sexual abuse of women working in the film industry. This study applies quantitative and qualitative analysis to comment discourse and elicits three major themes: (1) expectations for seeking or conveying consent, (2) criteria for publicizing the private, and (3) demarcations between insensitivity and abuse. Justifications frequently offered for the positions articulated were based on references to personal experience, cultural expectations, the #MeToo movement, and feminism.     

Was that logical? Demonstrating decision-making constraints in the contemporary workplace environment

Courses: Organizational Communication, Small Group Communication, Organizational Decision-making, and Communication Technology.

Objective: The objectives of this activity are twofold: (1) to engage students in the practice of small-group decision making bounded by temporal, situational, and cognitive constraints; and (2) to demonstrate how these constraints influence the success of small-group decision making by facilitating logical, illogical, or analogical reasoning.     

Understanding Visitor Comments: The Case of Flight Time Barbie

Many museums use comment cards, visitor books, and bulletin boards to capture the reactions of visitors. Whether they are collected, counted, skimmed, read, or simply filed, the utility of these documents is rarely questioned. This paper suggests some pros and cons of comment systems and presents an analysis of the comments on an exhibition, Flight Time Barbie, at the National Air and Space Museum (NASM), Smithsonian Institution, in Washington, DC. The responses to this exhibition included judgments about the subject matter of the exhibition, opinions about its presentation, and remarks regarding its appropriateness to the museum. The paper concludes by suggesting a practical approach to the analysis of visitor comments.     

Awareness,Reporting, and Branding: Exploring Influences on Brazilian Journalists’ Social Media Use across Platforms

ABSTRACT

This study examines the individual and organizational level factors shaping Brazilian journalists’ use of social media. Results from a survey of 774 reporters show that individual factors influence awareness and reporting uses, while organizational factors are associated with branding. Results suggest no difference between groups of journalists, when it comes to incorporating social media for reporting; but online reporters engage in branding and use social media as an awareness system more than their counterparts. Findings also reveal that journalists have not fully embraced the participatory potential of social media, as only trust in information posted by other journalists relates to adoption.