Feeling feedback: students’ emotional responses to educator feedback

Assessment feedback allows students to obtain valuable information about how they can improve their future performance and learning strategies. However, research indicates that students are more likely to reject or ignore comments if they evoke negative emotional responses. Despite the importance of this issue, there is a lack of research exploring if certain types of students are more likely to experience negative emotional responses than others. This study builds on extant qualitative studies through a quantitative examination of two previously identified student variables: different citizenship backgrounds (domestic and international) and different grade expectations (higher or lower than expected). The participants were 4514 students from two Australian universities. Analysis of survey data revealed that, regardless of language experience, international students were more likely than domestic students to find feedback comments to be discouraging, upsetting and too critical. Students who received grades lower than they expected on a particular assessment task were more likely than students who received grades higher than they expected to feel sad, shameful and angry as a result of the feedback comments. This paper concludes with several recommendations, including the need to modify assessment feedback practices in order to be sensitive to different student cohorts.     

Passionate pedagogy and emotional labor: students’ responses to learning diversity from diverse instructors

This qualitative study examines emotion themes reflected in student evaluations from required diversity courses at a predominantly white, US public university. We analyze two years of student evaluations for 29 instructors. Situated by the work of Acker, Jaggar, and Hochschild, we find contradictory themes of perceived instructional bias and the value of diversity lessons. Student evaluations result in systematic disadvantage for minority instructors that may be heightened for female instructors of color. Non-minority instructors (both male and female) gain privileges by avoiding dealing with diversity directly which is reflected in student evaluations through the process of “ducking diversity”. The organizational structure of required diversity courses marginalizes the scholarship and emotion work of minority instructors and inherently reproduces the very inequalities they are designed to combat.     

University lecturers’ emotional responses to and coping with student feedback: a Finnish case study

Lecturers often find themselves unable to appropriately interpret or deal with student feedback, which may consequently be essential to how they feel about teaching and students. Research into lecturers’ emotional responses to student feedback is scarce, despite the growing use of student feedback as a means of evaluating teachers’ work. This narrative study explores seven lecturers’ responses to student feedback. The lecturers had prior to the study participated in pedagogical training aimed at developing a deep understanding of learning and teaching in higher education. Interviews with the lecturers were conducted and the data was analysed using a categorical approach to narrative analysis. Building on positive psychology, particularly broaden-and-build theory, we consider lecturers’ emotional responses as spirals, and thus had identified upward and downward emotional spirals regarding student feedback. Our findings suggest that pedagogical training may act as an intervention, as it appeared to be meaningful in providing guidance for coping with student feedback. We finally argue that lecturers need to find ways to cope with student feedback as this is essential for their teaching.     

Audio feedback to physiotherapy students for viva voce: how effective is ‘the living voice’?

Assessment and feedback remains one of the categories that students are least satisfied with within the United Kingdom National Student Survey. The Student Charter promotes the use of various formats of feedback to enhance student learning. This study evaluates the use of audio MP3 as an alternative feedback mechanism to written feedback for physiotherapy students undergoing practical viva voce assessment. In a pilot and larger study, a total of 37 students and 4 tutors were surveyed regarding their views on the use of audio feedback, with response rates of 45 and 100%, respectively. The paper reports qualitative data supporting the use of audio feedback in this context to provide prompt, detailed feedback that clarifies understanding to the students.     

From performativity to professionalism: lecturers’ responses to student feedback

Student evaluation questionnaires are used to measure academics’ performance in most English universities. Academics are assumed to respond professionally to student feedback, making appropriate improvements to their teaching. This paper describes a small-scale study into lecturers’ responses to student feedback. The evidence from semi-structured interviews suggests that the process is complex and is influenced by lecturers’ perceptions, beliefs and feelings. A typology of lecturers’ responses is developed, linked to concepts of performativity and professionalism, and consisting of four possible reactions: shame, blame, tame (the students) and reframe (the negative as something positive).     

Giving or receiving feedback: which is more beneficial to students’ learning?

Assessment is a key component of the education process and strategies involving peer-feedback are considered beneficial to student learning. This study aims to analyse the benefits giving and receiving feedback have for students’ development of cognitive and metacognitive, affective and professional competences. One-hundred and eighty-eight students enrolled in teacher education answered a survey. Results indicate that, after providing feedback, the students perceived a better learning experience and an increased sense of commitment to their own learning and their colleagues’ progress. A key finding from this study was the role of students in their own learning. As most participants recognised, providing feedback helped them improve their learning, which is a clear indicator that students want to adopt an active role in their own learning and consider their involvement critical in the design of teaching and learning experiences. To achieve the greatest advantages, feedback must be accompanied by tutoring and mentoring to ensure positive connections with the task, address doubts and clarify the comments received.     

Peer feedback on college students’ writing: exploring the relation between students’ ability match,feedback quality and essay performance

There does not appear to be consensus on how to optimally match students during the peer feedback process: with same-ability peers (homogeneously) or different-ability peers (heterogeneously). In fact, there appears to be no empirical evidence that either homogeneous or heterogeneous student matching has any direct effect on writing performance. The current study addressed this issue in the context of an academic writing task. Adopting a quasi-experimental design, 94 undergraduate students were matched in 47 homogeneous or heterogeneous reciprocal dyads, and provided anonymous, formative peer feedback on each other’s draft essays. The relations between students’ individual ability or dyad composition, feedback quality and writing performance were investigated. Neither individual ability nor dyad composition directly related to writing performance. Also, feedback quality did not depend on students’ individual ability or dyad composition, although trends in the data suggest that high-ability reviewers provided more content-related feedback. Finally, peer feedback quality was not related to writing performance, and authors of varying ability levels benefited to a similar extent from peer feedback on different aspects of the text. The results are discussed in relation to their implications for the instructional design of academic writing assignments that incorporate peer feedback.     

Feelings on feedback: Children’s emotional responses during mathematics problem solving

Theories of learning emphasize the importance of both the cognitive and affective state of the learner. The current study focused on children’s affective reactions to corrective feedback during mathematics problem solving. Eighty-seven elementary school children (M age = 7.6 years, 41% female, 68% White) solved mathematical equivalence problems during an online video call and received trial-by-trial feedback on their answers. Trained researchers used children’s facial expressions, tone of voice, and verbal statements to quantify their positive and negative affect on each trial. Overall, children tended to express more positive affect than negative affect. However, negative affect was more prominent when the child was incorrect and received negative feedback, and higher negative affect was associated with lower accuracy and lower persistence on the task. These results provide novel empirical evidence for the role of emotions during children’s STEM learning in a non-evaluative context.     

Inside the ‘body box’: exploring feedback in higher education

In recent years, educational research has paid special attention to teachers’ practical-operative experience. The growing interest in the concept of practice within workplace settings has become a turning point in sociological, anthropological and educational studies. The present study aims to explore lecturers’ perceptions and conceptions of feedback and their daily professional practice, with a focus on the use of body movement while providing feedback during the class. Even though educational research has paid a lot of attention to the concepts of practice and performance, there are very few studies that consider the main actor included in the definition of those concepts: the body. Methodologically this exploratory case study uses a mixed methods approach. Results identified two types of issues: the first one concerns the relation between lecturer and students during the feedback practice; the second one concerns the internal coherence of lecturers between the kind of verbal feedback they provide during the lesson and how at the same time they act bodily.     

Feedback on feedback: eliciting learners’ responses to written feedback through student-generated screencasts

Despite the potential benefits of assignment feedback, learners often fail to use it effectively. This study examines the ways in which adult distance learners engage with written feedback on one of their assignments. Participants were 10 undergraduates studying Spanish at the Open University, UK. Their responses to feedback were elicited by means of student-generated screencast (Jing®) recordings in which students talked through the feedback written by their tutors. The recordings were analysed in terms of the students’ cognitive, affective and metacognitive responses to the tutors’ feedback. Results show that, while students do engage with tutor feedback and make active efforts to integrate it, they sometimes use ineffective strategies, especially when tutor and student make different assumptions about the role of feedback. The richness of the data obtained from the Feedback on feedback (F on F) method suggests that it has the potential to promote much needed feedback dialogue between students and tutors.     

‘Just enough to make you take it seriously’: exploring students’ attitudes towards peer assessment

The use of peer learning and peer assessment has gained considerable interest in higher education driven by both its educational value and by its ability to provide students with the opportunity to develop important transferrable skills. This paper reports on the use of peer learning and peer assessment with a cohort of four-year undergraduate physiotherapy students and an 18 month taught post-graduate teacher education programme. The study observed the students’ engagement in the process, surveyed their opinions on the activity at the end of the experience and conducted one focus group discussion with a subset of students from each cohort. The study found that the vast majority of respondents felt that the experience was valuable and enjoyable. However, when asked to indicate whether it was a fairer method of assessment there were more varied responses. Similarly when asked whether their peers should have a greater say in their overall grade the majority disagreed. Views on the educational value of the experience appeared to differ between the two cohorts of students. The study highlights the influence of a prevailing assessment cultures on students’ engagement in peer learning which requires consideration when including such pedagogical approaches.     

‘This education is not for our students’: responses of Mexican educators to globalising education policies and practices

This article explores the relationship between travelling education policies and a 2008 Mexican high-school reform from the perspective of Mexican educators. Using an ethnographic approach, consisting of interviews, classroom and community observations, and document analysis, study findings show that the educators participating in this study contest the notion that education policies and practices can be seamlessly transferred from one locale to another. They also suggest that when they are transferred, locally responsive practices may be threatened.     

‘To go boldly’: teaching science fiction to first-year engineering students in a South African context

This paper reflects on the teaching of science fiction texts to first-year engineering students at the University of the Witwatersrand as part of a Critical Thinking course that uses literature as a vehicle through which to develop competence in critical literacy and communication. This course aims to equip engineering students, as future intermediaries between science and society, with the ability to fulfil this role in both the contemporary global world and South Africa more specifically through the imaginative inhabitation of divergent subject positions afforded by literary texts. Science fiction encourages students to engage imaginatively with various societal ideas, constructs and possibilities. One of the principles of the course is that reading facilitates empathic responses, challenging readers to inhabit unfamiliar subject positions. In this way, the teaching of science fiction aims to develop self-reflective and critical learning practices, wherein engineering students grapple with the ethical ramifications of extrapolated known science in a South African context.     

‘Hardworking,determined and happy’: first-year students’ understanding and experience of success

While all agree student success in higher education is important, there is less agreement on what it means to be a successful student. Student success is often measured by institutional reports of grades, student retention and qualification completion. More recently, broader definitions have emerged; however, these do not incorporate student perceptions of success. The current study addresses this gap by exploring how first-year students talk about their success. Drawing from weekly interviews of students at an Australian regional university, the data are analysed through the lens of a conceptual framework of student engagement. The findings demonstrate that success is inextricably linked with student engagement as well as other dimensions of the student experience. As expected, students assess their success extrinsically with institutional measures such as grades and feedback. In addition, their behavioural engagement was seen as a more immediate measure of their success, while happiness and satisfaction were necessary for some students to feel successful. Perceptions of success have important consequences for students in terms of increased positive emotions, self-efficacy and course belonging. Success for these students has multiple dimensions. These findings give rise to suggestions for a staged approach to supporting first-year student success. However, the student experience is complex and multifaceted and further research is needed with different student cohorts who may define and experience success in other ways.     

The lucid loneliness of the gatekeeper: exploring the emotional dimension in principals’ work lives

Based on a secondary analysis of studies on Flemish primary schools, the article argues that the metaphor of the gatekeeper, on the threshold between the outside‐school and the inside‐school world, is a powerful frame to capture some of the particular complexities of principals’ emotional experience of themselves and their working conditions. More in particular, the image allows for a more refined and in‐depth understanding of the emotional and relational aspects in the position and role of the principal. Apart from depicting the working conditions of leadership in terms of the gatekeeper‐image, the authors contend that the inevitable normative character of education contributes to a sense of vulnerability and emotionality in leadership. Two themes appeared to be prominent in principals’ experience of their gatekeeper’s position: first, being caught in a web of conflicting loyalties and second, the struggle between loneliness and belonging. Underneath these themes—it is argued—lies the issue of the principal’s professional self in the particular school. The article concludes with suggestions for the training of (future) principals.     

Effectiveness of feedback: the students’ perspective

While effective feedback has frequently been identified as a key strategy in learning and teaching, little known research has focused on students’ perceptions of feedback and the contribution feedback makes to students’ learning and teaching. This reported qualitative study aims to enrich our understanding of these perceptions and importantly to provide insight into the meaning of ‘effective’ when related to feedback. The study involved four focus groups of undergraduate students of varying levels and from a range of Schools completing degrees in the Faculty of Health Sciences, University of Sydney. Students’ perceptions relating to a definition of feedback, how they use it and preferences for delivery were prompted by the facilitators. Thematic analysis resulted in three key dimensions: perceptions of feedback, impact of feedback and credibility of feedback. The analysis demonstrated that effectiveness of feedback extends beyond mode of delivery and timeliness to include the credibility of the lecturer giving the feedback. The role of effective feedback includes not only enhancing learning and teaching but also facilitating the transition between school and university.     

‘I treat all students as equal’: further and higher education teachers' responses to diversity

Diversity, understood in a multiplicity of ways, has been a focus of attention in education in recent years. As in many other countries, recent post‐school education policies in Aotearoa/New Zealand have emphasised previously under‐represented ethnic groups, such as Māori and Pasifika. The intention has been to widen participation in further and higher education (FHE) as a means to improve the country's economic performance in a global market. However, the same policies imply a deficit discourse – where diversity is perceived as a problem or deficit to be ‘fixed’. As part of a larger study into FHE student retention, 137 teachers were surveyed to identify what they did to cater for the learning of these ‘diverse’ students. The responses varied. For example, some insisted that, to be fair, all students had to be treated the same; others described teaching/learning approaches they used to ensure students succeeded. Five positions were identified in the data: universal, universal/group, group, group/individual, and individual. These positions are discussed and linked to Banks's cultural‐pluralist and assimilationist ideologies. It is argued that FHE teachers could draw on strategies from each of the three main positions to enhance student learning.     

Private transfers and college students’ decision to work

We estimate the impact of external financial support on the labor supply of students during their tertiary education. Using a dynamic labor supply model and accounting for the endogeneity of income from private transfers, we find a significantly lower likelihood of being employed for transfer recipients. Our results suggest that private transfers lead to a shift in students’ time allocation, lowering their hours devoted to working and increasing their time devoted to studying. We find evidence for a psychological component of receiving transfers through an increase in the perceived risk of failure in academic studies.     

‘I’d like to know why’: cultural capital and MA in education students’ interpretation of feedback commentaries

This article discusses the results of an investigation into selected MA in Education students’ interpretation of feedback to their written assignments in a teaching and learning institution in the UK, using the framework of cultural capital and acculturation. A case study method was adopted to investigate four participants’ thoughts and experiences with feedback over a period of two semesters. Participants were asked to go through a think-aloud process while responding to feedback from tutors to their assignments. Results of the think-aloud were used as springboard for interviews conducted with students. The article argues that students’ diverse and variable interpretations of tutor feedback can be explained by Bourdieu’s notion of ‘connaissance’ or knowledge as cultural capital. Additionally, students were found to have subscribed to the ‘acculturation’ process modelled by tutors in feedback provision.