Education for Reference Work:

The five parts involved with the education of reference work are considered, and the author concludes there is "little fervent advocacy in the professional literature for a much greater emphasis . . . on multidisciplinary knowledge."     

Training Temporary Reference Staff for Maximized Learning: A Case Study

This paper will discuss the 2018 redesign of the University of Michigan Library's Ask a Librarian reference service. The library's tiered reference model relies heavily on the support of graduate student and part-time staff — a temporary workforce that is expectably vulnerable to high turnover. As such, a training program must consider the vast knowledge required of staff to prepare them for providing reference service, provide ongoing support/training, and be sensitive to the constraints, responsibilities, and roles of these employees, who are often first and foremost, full-time students and/or individuals working multiple jobs. The training redesign focused on the creation of an interactive, online learning component that could also provide a knowledge base of support for staff to continually refer to, while engaged learning activities were emphasized during limited in-person training sessions to reinforce training and offer opportunities to build camaraderie between new staff and their fellow colleagues.     

Collaborative Learning

Summary

The many concerns over the costs and benefits of higher education have created an often intense dialogue across university departmental borders. In response, many departments have moved to collaborative efforts to reinforce the necessity and usefulness of the Liberal Arts curriculum for students. Academic service departments, including archives, seek to have their resources more actively used by the student base. The authors collaborated on an assignment requiring student use of primary source materials held at the Michigan State University Archives and Historical Collections. The dialogue this assignment created and the projects it produced was of benefit to all involved: instructors, faculty, and students.     

合作数字参考咨询服务研究

介绍合作数字参考咨询服务产生的背景、意义和国内外发展现状,并提出现阶段优化 合作数字参考咨询服务的几点措施。     

合作数字参考咨询系统实例研究——VRD合作体系分析

文章着重详细分析了美国的合作数字参考咨询项目VRD的情况，并对它的合作策略、框架内容、对象、服务模式进行了总结，以期为我国数字参考咨询服务的发展提供有益的借鉴。     

学习共享空间:图书馆构建新的协作式学习环境

在介绍信息共享空间到学习共享空间发展的基础上,表明学习共享空间是信息共享空间发展的新阶段和重要分支,是图书馆为适应学校教育改革和满足读者协同式交互学习的需求,与校园内其他学生服务部门合作营造的新型协作式学习环境.从虚拟服务空间、实体服务空间和跨部门协同的支持环境等几个方面阐述了构建学习共享空间时应注意的问题.     

联合参考咨询网资源配置机制

在合作数字参考咨询成本效益分析的基础上,提出通过成员之间费用分摊的方式,试图为联合参考咨询网资源配置建立一种良好的机制。     

Improving Reference Services Through a Library Website: Strategies for Collaborative Change

SUMMARY

Websites are virtual front doors to the university library for many distance education students and for those simply choosing to access the numerous resources available to them through the library from off-campus. A driving force behind the redesign of the library website was to provide a user-friendly, content-rich website that offers assistance at the point of need, wherever the student is located. The University of Oklahoma Libraries' Web Committee's research and development focus combined with a collaborative environment provided a positive impetus for change to the library website and improved reference services to the University community.     

全球合作式数字参考咨询服务——QuestionPoint系统分析

论文简述了QuestionPoint系统,分析其工作流程、主要功能及服务内容,并总结了该系统的优缺点。     

合作虚拟参考咨询:走向图书馆专家资源共享

合作虚拟参考咨询是网络时代图书馆参考咨询发展的必然趋势，它为在现代信息技术条件下实现和共享图书馆员作为信息咨询专家的价值提供了新的舞台。本文讨论了合作虚拟参考咨询的发展现状、系统功能、前景和一些有待解决的问题。     

国内知名联合参考咨询系统的比较研究

论文以目前国内较为知名的联合参考咨询网"联合参考咨询网"、"网上联合知识导航站"、"NSTL参考咨询系统"、"全国图书馆信息咨询协作网"为例进行分析,通过对四个系统在基础建设、资源特色、服务情况等方面的比较分析,尝试理清国内联合参考咨询系统的发展现状,并针对发展中存在的问题提出建议     

From Distance Education to Online Learning: Practical Approaches to Information Literacy Instruction and Collaborative Learning in Online Environments

The increasingly ubiquitous nature of online learning has necessarily changed pedagogical approaches in the 21st century. This article will present an overview of the evolution of distance learning with a particular emphasis on current models and emerging methods of instruction for online learners. The authors detail how various learning management systems and tools as well as online learning objects can be used as mechanisms for creating a platform for student investment and ownership in the learning process. Additional discussion will focus on how these methods and approaches can enhance teaching, training, and peer collaboration within the library workplace.     

合作数字参考咨询服务系统比较分析

论文介绍4个主要合作数字参考咨询服务系统:CALIS合作数字参考咨询服务系统、上海图书馆联合知识导航站、中国科学院合作数字参考咨询服务系统、OCLC的Questions Point服务系统。从基本情况、服务内容、服务方式、服务质量等角度,对这4个系统进行比较,就此分析合作数字参考咨询服务的优点和不足,并提出了相关的优化对策。     

美国新泽西州的合作虚拟参考咨询服务

介绍新泽西州图书馆界合作开展在线参考咨询的概况;描述该系统的虚拟参考咨询功能、作业辅导功能及在系统运行中,如何采用员工培训、定期交流、记录分析、用户反馈等一系列措施来保证咨询服务质量的经验;并总结新泽西州虚拟参考咨询在树立市场营销意识、保障服务质量与通过服务创新获取经济效益方面的成绩。     

澳大利亚的合作虚拟参考服务

合作虚拟参考服务是图书馆通过网络为用户提供不受地区、时间限制的专业咨询服务。本文介绍了澳大利亚合作虚拟参考服务的四个代表性项目，并以此为基础探索和研究了澳大利亚合作虚拟参考服务的发展特点和趋势。