An Automated Invoicing System for Online Interlibrary Loan Requests

ABSTRACT

As libraries come to rely more and more on interlibrary loan to meet the needs of their patrons in a climate of shrinking materials budgets, the accompanying bookkeeping may swamp an already overburdened staff. Complicating the issue is the fact that some institutions require that invoices cite each article and identify the patron for whom it was provided. To address this issue, the Library at the Louisiana State University Medical Center in Shreveport developed a microcomputer-based system to generate the track invoices for journal article photocopies. The system, written in CLIPPER and Qbasic, captures complete citation and patron data from DOCLINE and OCLC without the need for keyboarding by the operator.     

BALIS馆际互借服务管理探析

BALIS(“北京地区高校图书馆文献资源保障体系”)馆际互借服务运行三年多,取得了令人瞩目的成绩.文章以BALIS馆际互借服务的运营管理为切入点,总结分析该体系的优势.对BALIS馆际互借服务的体系构建、过程控制、效益评估的问题进行详细描述,并提出当前工作存在的问题及解决的对策.     

基于Unicorn报表模块的天津市高校图书馆馆际互借量统计

本文论述了馆际互借的意义和作用,介绍了天津市高校图书馆馆际互借的模式和流程,以及基于Unicorn自动化管理系统的馆际互借量的统计方法,最后指出目前馆际互借数据统计上存在的问题。     

Is It Good to Share? An Effectiveness Study of the Indiana Share Program

This article reports the results of an effectiveness study conducted on the Indiana Share Program, a collective interlibrary loan borrowing program managed by the Indiana State Library. A subset of interlibrary loan departments in Indiana was surveyed regarding satisfaction with the interlibrary loan process. Filled request and turnaround time statistics for the year 2010 were also collected. These were compared with the same survey and statistics gathered from the Share Program group. The study found that Share fared well in the statistics. The survey answers were also very similar, showing no statistically significant difference.     

BALIS馆际互借管理研究

对BALIS馆际互借服务的体系构建、过程控制、效益评估等问题进行了详细描述,并提出当前工作存在的问题及解决对策。     

Regional Online Union Catalog of the Greater Midwest Regional Medical Library Network: development and operation

The GMRMLN Online Catalog was developed as an easily accessible locator tool for monographs and audiovisuals held within the Greater Midwest Regional Medical Library Network. The catalog was generated from machine-readable records in MARC formats contributed by regional libraries. It was mounted by BRS as a private database and is fully free text searchable using BRS search. Each institutional file was merged and purged of duplicates to create a single entry for each title. The catalog features an online interlibrary loan system that automatically routes a request to the two nearest, smallest libraries that own the title. If the request is not filled within the region, the system automatically routes it to the National Library of Medicine without the need to rekeyboard data. The system collects management data on interlibrary loan processing. Funding for the catalog permitted a trial period of use with cost support. Data on system operation were gathered during this demonstration.     

高校区域教学联合体新型馆际互借服务模式探析——以“南京城东高校图书馆文献资源共享联合体”馆际互借为例

"南京城东高校图书馆文献资源共享联合体"馆际互借服务的开展促进了南京城东地区高校之间的资源共享和协作。新推出的馆际互借服务模式——基于服务本地化的通借通还模式,有其自身的特点和运行模式;在当前开展的馆际互借系列服务活动的基础上,应进一步完善规章制度,扩大服务和合作范围,加强宣传与培训,使馆际互借工作在区域文献资源共享方面更好地发挥作用。     

A trial of three commercial document delivery suppliers with strong holdings in biomedicine

The University of Vermont's Medical Library evaluated the services of three commercial document delivery suppliers with significant holdings in biomedicine. The purpose of the trial was to determine whether journal articles could be procured in less time than routine interlibrary loan without greatly increasing costs. Each supplier offered a quick delivery method employing modern technology at a standard fee. The need to pay copyright royalties at times and a desire to test the possibility of substituting "access" for "collection" also prompted the trial. Results reported include: mean and median delivery times, percentages of requested titles held, and average price per transaction, including copyright fee. The Medical Library continues to use commercial services to augment interlibrary loan.     

A Narrative History of Resource Sharing in the State of Maryland

ABSTRACT

The evolution of statewide resource sharing and reciprocal borrowing for Maryland public libraries is discussed. Beginning in the 1950s, the Enoch Pratt Free Library assumed responsibility for filling interlibrary loan requests for the state due to the size of its collection. In 1971, Pratt became the State Library Resource Center and its interlibrary loan responsibilities became formalized. Through a series of technological advancements in library catalogs and interlibrary loan systems, Maryland has arrived at the MARINA system to facilitate sharing resources throughout the state. The state has a long-standing philosophy of cooperation, which makes the MARINA endeavor possible.     

大英图书馆文献提供中心对我国馆际互借工作的几点启示

在介绍大英图书馆文献提供中心的成立、馆际互借制度以及服务方式和范围的基础 上,分析我国馆际互借的现状,并对今后的发展提出建议。     

北京大学图书馆馆际互借服务现状研究

文章对北京大学图书馆馆际互借服务使用情况开展了问卷调查,结合调查结果和访谈内容,对北京大学图书馆馆际互借服务现状进行了综合性分析。     

Little Changes to Interlibrary Loan Services Make a Big Difference at a Small Academic Library

Over the past five years, McGrath Library at Hilbert College has made its interlibrary loan services more convenient, efficient, and beneficial to both students and faculty. As a direct result, use of ILL has increased. This article discusses what small changes McGrath Library has made to improve interlibrary loan services and how these changes benefit both students and faculty. Just a few little changes have added up to a big increase in interlibrary loan use at McGrath.     

馆际互借补贴研究与实践

馆际互借补贴是图书馆帮助读者获得非本馆收藏文献的重要的支持手段,许多国家推出了政府投入的馆际互借支持项目,而图书馆也有自己的馆际互借补贴计划。在充分利用国家投入的馆际互借项目的基础上,建立起图书馆自己的馆际互借政策,有利于全面保障读者使用文献资源。以清华大学图书馆馆际互借补贴政策的完善过程为例,诠释这一思想,希望对其他图书馆有一定的借鉴意义。
     

馆际互借系统发展趋势研究

通过对当前馆际互借标准和系统的分析调研,结合图书馆馆际互借现状,试图对馆 际互借系统的发展趋势进行探索。     

馆际互借网络数据库服务和管理系统的开发与应用

传统的馆际互借模式已无法适应信息时代馆际互借和文献传递的要求。清华大学图书馆结合多年来在馆际互借工作中积累的实践经验,利用互联网络迅速发展的有利条件,开发出基于Web的“清华大学图书馆馆际互借数据库服务和管理系统”。该系统的使用不仅极大地提高了馆际互借工作的效率、质量和服务水平,而且使其更加规范化和现代化。     

Service quality: An unobtrusive investigation of interlibrary loan in large public libraries in Canada

The quality of interlibrary loan services was investigated from the dyadic perspective of the library and the library customer. The study paired the use of a valid, reliable measuring instrument, SERVQUAL, with an unobtrusive approach related to 130 contrived interlibrary loan transactions in 38 large public libraries in Canada. Library measures of quality produced a fill rate of 52% and a turnaround time of 38 days. Customer expectations of quality proved higher than their perceptions of the quality of services they had received. Reliability, the dimension of quality ranked most important by customers for evaluating service quality, scored lowest in performance. Overall attitudes about the public library were higher than levels of satisfaction with interlibrary loan services. The study found a mismatch between library measures of interlibrary loan performance, based on fill rate and turnaround time, and customer measures of quality, based on disconfirmation theory.     

BALIS馆际互借运营管理研究

BALIS馆际互借服务在制度体系构建上采取了集中式管理的模式,在业务体系构建上采取分布式服务的方式。清晰透明的过程控制保证了馆际互借服务顺利运行,有效的评估促进了馆际互借服务能力的提升,也促进了馆际互借服务质量的提高。但文献满足率低、居高不下的物流费用等限制了馆际互借服务的拓展,应在队伍建设、资源建设、系统建设、物流等方面统筹规划。     

A comparison of interlibrary loan requests received by the National Library of Medicine: 1959 and 1984

In 1962, an analysis of interlibrary loan requests for serials filled by NLM in 1959 was published. In the twenty-five years following 1959, important changes occurred in the biomedical library community, which had a significant impact on interlibrary loan activities, including the development of MEDLARS and online searching, the Regional Medical Library (RML) network, and union listing for serials. To describe NLM's current interlibrary loan request traffic for serials and to identify any significant changes in traffic between 1959 and 1984, a comparative analysis of 1984 serial loan requests was performed, primarily by manipulation of automated request records. The changes in request traffic strongly suggest that the efforts to strengthen regional document delivery through the RML program have been successful and that NLM's collection is now used primarily as a last resort.