Application of the Total Quality Management Approach Principles and the ISO 9000 Standards in Engineering Education

The first part of this article deals with the applicability of the total quality management (TQM) definition, the method's principles and the underlying strategy for educational systems. Also discussed are continual improvement methodology, updating of teachers and other personnel members and treatment of the student and industry as customers, as well as other aspects. The second part of the article describes several tools and methods for the implementation of TQM and its suitability for a variety of school activities. The third and final parts of the article present a TQM course outline, combining lectures, discussions, suggested reading, a case study and a final project.     

Effectiveness of the Clinical Supervision Strategy as a Tool for Improving Teaching Quality: Perceptions of South African School-Based Managers and Educators

Research was undertaken to find ways of resolving implementation challenges of supervision and evaluation systems by examining the perceptions of South African school-based managers and educators regarding the effectiveness of the clinical supervision strategy as a tool for improving the quality of teaching in compliance with the total quality management (TQM) principle of empowerment as related to the integrated quality management system (IQMS). The article reports on part of the findings of a formal study designed to investigate the effectiveness of the developmental supervision model as a tool for improving the quality of teaching in Gauteng, South Africa The findings from using a mixed method approach, comprising a quantitative phase in the form of questionnaires and a qualitative phase in the form of three focus group interviews, indicated that the clinical supervision strategy complied with the TQM principle of empowerment, which was perceived to have a positive influence on the quality of teaching. In contrast, the IQMS evaluation process was perceived to lack compliance with empowerment due to characteristics related to the traditional inspection approaches to professional development.     

Implementing a Total Quality Management Approach in the Design, Delivery, and Redesign of a Statistical Process Control Course

ABSTRACT: The benefit of implementing total quality management(TQM)into university classrooms has been demonstrated. The objective of this work was to develop a TQM project to use as a teaching tool for TQM and statistical process control (SPC) concepts, an assessment tool for the course, and as a means for involving students in improving the course in progress. A plan-do-study-act (PDSA) assignment was developed to use SPC tools and the 4 concepts of TQM. The implementation of recommendations developed as part of the PDSA project significantly (p < 0.05) improved student performance on quizzes, student satisfaction with the course, student perception of instructor performance, as well as instructor satisfaction with the course.     

Quality Assurance in an Academic Unit: A Case Study

Total quality management (TQM) is a philosophy that is now accepted worldwide in the business environment. However, in higher education, quality management is not widespread. Quality efforts are mainly limited to specific tasks, such as course development, curriculum design, laboratory certification, etc. The Division of Industrial Management at K. U. Leuven decided in 1990 to develop and implement a total quality approach in its organization. This process recently resulted in a total quality system based upon the implementation of a quality handbook. This paper describes this unique experience of TQM in an academic unit.     

专业学位研究生教育质量保障与控制要点——基于质量保障循环体系及其关联关系的分析

在借鉴TQM理论的基础上,分析专业学位研究生教育的参与人、培养过程、教育特点以及与未来职业匹配的关系,构建专业学位研究生教育的质量保障循环体系,并剖析质量监控要素间的关联关系,提出了基于“知识掌握”和“职业需求”构建不同主体参与的多维教育质量保障框架。     

全面质量管理在美国社区学院的成功实践及启示

系统地论述了全面质量管理的理念及其在美国社区学院的实施模式、实施策略、案例、管理人员的角色转变等问题。这种成功实践对我国高职教育的改革与发展提供的启示是：必须不断改进教育服务，满足所有“顾客”的需要；必须建立健全校内教育质量保证体系；必须重视过程管理，倡导以小组形式的全员参与。     

Hoops,Swings and Roundabouts in Teacher Education: A Critical Review of the CATE Criteria

Abstract

The article begins by exploring the background and origins of the quality debate in the UK. It distinguishes between a Total Quality Management (TQM) approach and those based on the adoption of some kind of external standard. It goes on to explore the forces acting to encourage organisations to adopt TQM, distinguishing between those active in the public and private sectors. TQM itself is then explored in some depth; two main overarching characteristics of customer focus and cultural change are identified. The focus then shifts to analysis of the place of TQM in higher education. The analysis concludes that many of the features of TQM always have been present in higher education but it is possible that funding and managerial changes are driving institutions away from a TQM ideal. Other approaches might have as much to offer higher education as TQM.     

Applying total quality management principles to faculty selection

This paper outlines a systematic methodology for effecting Total Quality Management in higher education decision making with particular attention to the faculty selection process. Following a brief analysis of the application of TQM to higher education in general and consideration of the contextual and power relations issues associated with implementation of TQM, a model for integrating Total Quality Management principles into the faculty recruitment, identification, and selection process is outlined. This model relates the role of vision, mission, planning and organizational design with quality concepts (understanding a system and systems theory, leadership, empowerment, client/constituet satisfaction, team building, and continuous process improvement). Drawing upon Marchese and Lawrence's (1987) work wherein they identified eight critical processes in the selection of faculty, one critical process—Defining the job is specifically analyzed using the continuous improvement methodology as an example of the specific application of TQM techniques to higher education decision making. The model and this example provide educational leaders/search committees with an enhanced framework within which they can effectively analyze and evaluate faculty selection processes, criteria for selection, and relevant contextual issues that will result in the identification and selection of the best qualified faculty available.     

美国实施教育整体质量改革的经验述评

《国家处在危机中》报告出台以后，美国搬起了教育改革的高潮，整体质量管理的实施让以提高教育质量为核心的改革焕然一新。学校实施整体质量管理的理论起点是明确整体质量管理的特征和优势，根本原因是解决美国教育问题根源的需要，其成功的要素在于教育改革领导者观念的转变、充足的资源、参与者的较强的主动性等几个方面。     

继续教育质量保证体系的研究

本文引入ISO9000标准和全面质量管理理念,探讨继续教育机构内部质量保证体系的构建。文章首先简要介绍了新的质量管理理念及其在教育质量管理中的应用,在此基础上分析了继续教育特点及其质量体系的构建,并进一步对继续教育质量保证体系的过程控制进行了阐述。     

Managerial Implications of Cultural Factors That Influence the Success of TQM Programs in Mexican Maquiladoras

Maquiladoras, border factories and assembly operations in Mexico, are an important source of foreign direct investment and jobs. In the past decade, there has been rapid growth in the number of maquiladoras. It is estimated that in 1999 there were 3,219 maquiladoras employing over 1 million workers. Along with this growth, there has been a structural transformation of the industry. As a result of major investments in the automobile and electronics sectors, there has been a shift from low‐wage manufacturing towards total quality manufacturing [TQM], including flexible manufacturing and just‐in‐time inventory systems. Since their inception maquiladoras have suffered from high turnover and absenteeism. These two problems serve as major obstacles to the successful implementation of TQM programs and increase the cost of recruitment and training. This paper surveys the literature and presents a theory that relates the success of TQM programs to cross‐cultural management. Our hypothesis is that strategic quality initiatives like TQM work best when they incorporate top leadership involvement and worker‐focused human resources policies integrated to provide both salary and non‐salary benefits that increase worker satisfaction. We hold that effective cross‐cultural management based upon top leadership involvement responds to deep‐seated cultural needs by constructing approximations of traditional elements of Mexican culture. Therefore, incorporating and respecting traditional culture and the worker's need for community will positively influence worker acceptance of TQM programs and reduce turnover.     

TQM理论指导下的自学考试命题管理实践转变

本文旨在客观阐述全面质量管理理论所带来的命题管理转变,以及理论指导下的具体实施措施。并藉由此说明理论的引入与应用必将成为提高自学考试命题质量的持续推力。     

The University of Santo Tomas viewed from the lens of total quality management: Implications to total quality education

Considered as a major management approach for improving organizational performance and competitive advantage, Total Quality Management (TQM) poses a challenge to dynamic institutions to adopt a systemic philosophy that places emphasis on customer needs and a commitment to a culture of excellence. Higher education institutions (HEIs) as learning organizations are expected to respond proactively to this challenge by examining closely how their educational centerpiece operates in an environment of quality. This inquiry aims to determine how the oldest university in Asia implements TQM as regards its Vision, Involvement, Continuous Improvement, Training and Education, Ownership, Reward, Yearning for Success, and Customer Focus (VICTORY-C). Moreover, it documents the best practices of the institution under study, categorized in the light of TQM principles and identifies implications for total quality education.     

An experiment on digital library based on the method of TQM system

INTRODUCTION Total quality management (TQM), as a manag- ing concept and method, achieved much in every aspect of life, has been praised highly by various managers and supervisors, and has been commonly applied in libraries in the world. But, as a newly mushrooming digital library, there are still different opinions and ideas on its operation model and man- aging method (Li, 2005). Based upon thorough re- search on the TQM system, the problem of applying TQM in digital library is discu…     

The introduction of Total Quality Management at Oregon State University

Oregon State University became one of the first research universities in the United States to introduce the Total Quality Management methodology into its administrative structure in 1989. Beginning with finance and administration, quality improvement teams were introduced and achieved significant improvement in process effectiveness and efficiency. Improved quality was also achieved and measured by customer satisfaction.TQM was expanded to all administrative areas — including student affairs, research, and faculty administration — over the next four years. TQM has also been used in curriculum development, teaching improvement, and research proposal development.This paper describes the implementation strategy used by Oregon State University and presents some of the results achieved. Particular attention is paid to implementation barriers found in university settings.Today, Oregon State University has over 85 process improvement teams working in both administrative and academic areas and has received many awards for its work in Total Quality Management.     

高等学校人才培养全面质量管理探析

高等学校人才培养质量是高等教育大众化能否顺利实现的关键。高等学校实施全面质量管理 (TQM)是完全可行的。高校人才培养 TQM思想包括 :人才培养质量始终贯穿于人才培养的全过程 ;教育质量不仅是教学质量 ,而且包括人才培养质量有关的所有工作质量 ;全体教职员工都参与质量管理 ;TQM采取的是多种多样的质量管理方法。TQM的特色反映在“事前管理 ,防患于未然”。 TQM体系是整个学校管理体系的中心环节。     

省级教育科学规划课题的全面质量管理

以现代管理科学原理为依据，探讨树立全面质量管理的基本理念，采取双层管理、活动管理、载体管理等有效形式，抓好规范化管理、学术性管理、标准型管理等全面质量管理的内容，以提高省级规划谭题的研究质量，促进“科研兴教”、“科研兴校”。     

Institutionalizing Student Outcomes Assessment: The Need for Better Research to Inform Practice

This article explores the organizational impediments and facilitators that influence the implementation of student learning outcomes assessment (SLOA). This review points to the importance of culture, leadership, and organizational policies to the implementation of SLOA. However, we need to approach research differently, both conceptually and methodologically, if we want to understand these key factors better. I argue that our understanding of implementation conditions is superficial due to systemic weaknesses in the research. The article provides a framework for defining these terms clearly, suggests theories that can be applied, and reviews key methodological changes that can improve the quality of research.     

我国成人高等教育实施全面质量管理探微

从全面质量管理的广泛适用性、我国成人高等教育产业属性的确立、全面质量管理的几个核心理念与我国成人高等教育管理实际的契合等方面来看,我国成人高等教育实施全面质量管理是可行的;从应对新世纪的机遇和挑战、适应高等教育发展需要等方面来看,我国成人高等教育实施全面质量管理是必要的。     

Quality Improvements of Teaching and Learning in Higher Education: a comparison with developments in industrial settings

Abstract

As is the case in many areas of society, quality issues have come into focus also in higher education. One expression is that there are a number of institutions in higher education where a Total Quality Management (TQM) perspective has been adopted. However, most of these examples are found in non‐academic activities. This article discusses the possibility to achieve improvements in teaching and learning from the adoption of a TQM perspective. The discussion will be based upon an analogy with one particular development common in trade and industry, namely the transition towards process orientated structures, and towards less reliance on screening, rework, and scrapping of non‐conformances. The basic argument is that a similar change in higher education accompanied by the adoption of a TQM perspective comprising elements as focus on customer needs, process orientation and continuous improvements could result in improvements in teaching and learning