The Impact of Reorganization of Staff Using the Core Competencies as a Framework for Staff Training and Development

In 2012, the Colorado State University Libraries’ Technical Services Department reorganized, which provided the catalyst to reconfigure paraprofessional staff positions. Staff are either part of the state classified system or are considered administrative professionals; both categories dictate the extent to which positions can be expanded to encompass assisting with managing electronic resources. This presentation is an account of how NASIG’s Core Competencies for Electronic Resource Librarians are scalable to be used in restructuring staff positions that assist with managing resources. Special attention will be paid to various modes of training that enable paraprofessionals to learn processes associated with electronic resources work.     

Keeping Up with the Flow: Electronic Resource Workflow and Analysis

This article describes a project documenting and analyzing the electronic resource workflows for the library at Baruch College, CUNY (City University of New York). The presenter discusses her approach, how background research informed the documentation process, and explains the methodology and framework used to analyze the lifecycle of the electronic resources. Multiple interviews conducted with staff, faculty, and stakeholders involved in these workflows offered clarification of the steps involved and afforded the opportunity to delve into lengthier discussions about the process. This presentation highlights some outcomes of the project, focusing on “gaps” in the lifecycle, indications of where the workflow could be streamlined, and examples of beneficial conversations within library departments.     

The Path of Least Resistance: Using Available Tools to Support the E-Resources Lifecycle

On the surface, it might appear that libraries with different collections, staffing levels, and budgets would have to make use of different tools to address their e-resource management needs. However, in their review of electronic resources lifecycle work at North Carolina State University and Georgia Perimeter College, Tessa Minchew and Sofia Slutskaya discovered that this is not always the case. The presenters reviewed the electronic resources lifecycle and three distinct types of tools (content management systems/wikis, Microsoft Access, and Trello) that are being used in different ways to address different lifecycle-related tasks at each of their institutions.     

The Licensing Lifecycle: From Negotiation to Compliance

The license negotiated at the beginning of the electronic resources lifecycle impacts access to the resource throughout the life of the contract. To simplify the negotiating process, the Texas A&M University (TAMU) Libraries developed a licensing checklist. In order to make completed licenses accessible to all library personnel, the TAMU Libraries use the electronic resources management system Centralized Online Resources and Licensing (CORAL) to store license documents and terms. This presentation reviewed the TAMU Libraries’ licensing process, the creation and evolution of the licensing checklist, and the suitability of CORAL to share license details. The presenters also recounted several examples of difficult negotiations and license violations.     

Meeting the E-Resources Challenge through Collaboration: An OCLC Perspective on Effective Management,Access, and Delivery of Electronic Collections

The session explored how collaboration among libraries, suppliers, and the OCLC Online Computer Library Center, Inc. (OCLC) cooperative can address some of the problems being faced with the management of electronic resources. Examples of specific challenges that impact budgets and services are: libraries’ reliance on multiple non-interoperable systems; the difficulties in getting and maintaining high quality and timely metadata; and the issues with managing workflows that cross system and staff boundaries. As work continues to introduce and enhance integrated systems for electronic resource management, these cooperative efforts can improve both the quality of the services and the associated data and workflows.     

Electronic Reserve and the Integrated Library System: From Installation to the Future

The libraries at the University of Toledo manage electronic reserve via Innovative Interfaces product Media Management. This article explores the reasoning behind selecting this software and examines the challenges of installation, maintenance, responding to patron access problems, and providing faculty support. Providing quality service with a small staff is also addressed.     

Many Languages,Many Workflows: Mapping and Analyzing Technical Services Processes for East Asian and International Studies Materials

This case study addresses a workflow analysis project undertaken in the International Studies and Asia Library technical services areas of the University of Michigan Library. The analysis was an opportunity to document existing technical services practices in three primary workflow areas: acquisitions/receiving, cataloging, and cataloging maintenance. International Studies began the project independently, and subsequently consultants were hired to work with both International Studies and Asia Library to find efficiencies and barriers, identify solutions, and propose future changes in non-Roman-language cataloging workflows. This article provides an account outlining the project background, implementation, outcomes, challenges, and lessons learned.     

Russian Archives Online: Present Status and Future Prospects

SUMMARY

Digitization of archival materials and finding aids can potentially become a powerful tool to provide information about and access to archival collections. This paper discusses the status of digitization of archival materials generally and applies this to the specific case of Russian materials. Digitization can offer benefits for both researcher and archivist, by making documents or finding aids available online, limiting the need to travel or handle delicate papers. However, it is an expensive process and much work needs to be done to ensure protection of intellectual property rights.     

Embedded Library Services: From Cooperation to Collaboration to Enhance Student Learning in Asynchronous Online Course

The online environment presents a unique challenge to higher education. Shifting from the face- to-face format to online not only involves rethinking course design, but requires careful consideration of when and how to teach students, how to find and evaluate information needed to successfully complete coursework. One solution is faculty teaming with subject librarians to design and build in teachable moments. This case study discusses one such successful partnership from designing the course to choosing and embedding library resources and finally to the learning outcome of the online course.     

Transitioning from Print to Electronic Information Delivery: An Update from the National Research Council Canada Institute for Scientific and Technical Information

Canada's national science library, the National Research Council Canada Institute for Scientific and Technical Information, is in the process of transforming its traditional document delivery services to meet the emerging needs of users. As such, the Canada Institute for Scientific and Technical Information has developed a suite of Web-based services, partnerships, and collaborations to better serve its users. These components have been brought together to create new service offerings such as Discover, and the National Research Council Canada Institute for Scientific and Technical Information Standards Store. Quicker, more flexible and convenient access to the world's scientific, technical, and medical information from the Canada Institute for Scientific and Technical Information and from sites where users congregate across the Web is the goal of Canada Institute for Scientific and Technical Information's new breed of information delivery services.     

Implementation and Application of CORAL: An Open Source ERM System

With the rapid increase of electronic databases, e-journals, electronic books, and digital collections in libraries, managing electronic resources is also becoming complex and challenging. It is an absolute necessity to have an effective electronic resources management (ERM). This article discusses our experience in choosing and implementing an open source ERM System (CORAL) at The College of New Jersey Library.     

The Future is Flexible,Extensible, and Community-Based: Stories of Successful Electronic Resources Management

Centralized Online Resources Acquisitions and Licensing (CORAL) is an open source electronic resources management system originally developed by the University of Notre Dame Hesburgh Libraries. The CORAL system consists of five modules designed to manage the library electronic resources life-cycle, including licensing and contact information, procurement and activation workflow, usage statistics, and the storage of documentation. CORAL was designed as a flexible and customizable management system, with the ability to utilize each module independently or as a suite to maintain the electronic resources management needs of individual institutions. Scott Vieira of Rice University, Steve Oberg of Wheaton College, and Andrea Imre of Southern Illinois University Carbondale present on the functionality of CORAL and demonstrate the system’s flexibility and extensibility in managing library electronic resources.     

Using Drupal to Track Licenses and Organize Database Information

Managing the myriad details involved in the provision of electronic resources is a challenging task. The Florida Center for Library Automation began using Drupal, an open source content management system to help with this process. This session introduced Drupal, explained its advantages, and demonstrated how it could be used to easily organize data about electronic resources and create displays that will be useful to the intended audience.     

Mountains to Molehills: The Past,Present, and Future of Cataloging Backlogs

While backlogs have existed in libraries and the literature that describes them, the decline in the acquisition of physical collections relative to digital resources, as well as the availability of cataloging copy has called into question the continued viability and relevance of arrearages. Yet, at a time of economic restraint, a rethinking of library operations is timely, if not urgent. What does nearly sixty years of research tell us about materials that are removed from cataloging workflow pending availability of a bibliographic record? This article analyzes the characteristics of, and reasons for, arrearages, and assesses approaches to reducing or eliminating backlogs.     

Using Computing Power to Replace Lawyers: Advances in Licensing and Access

Faculty, librarians, students, and administrators are all faced with questions concerning permitted uses of licensed content. Rather than wrangle with the complexities of copyright, many would prefer a simple automated solution. The Stanford Center for Legal Informatics created such a tool through a research project that evolved into SIPX, a commercial copyright service. The Copyright Clearance Center (CCC) created a product concept but faced challenges in converting it into an academic product.     

中、小学生沉迷网络现象对策与引导

通过中、小学生沉迷于互联网络现象的分析，提出如何普及互联网功能、技巧，让电子阅览室服务于教学，加强对网络信息资源的管理。     

Transitioning to E-books: Usage and Attitudes Among Business Faculty

The authors discuss declining usage of print collections in business disciplines and describe a survey of business faculty conducted in fall 2009. Results indicate a preference for print books but a willingness to substitute e-books. Using these results, this article outlines reasons for faculty preferences and implications for future collection development.     

Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management

ABSTRACT

Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth Generation Management provides new insight for librarians as we compete with customers, our patrons, to offer new services at an ever-increasing rate. Libraries need to improve customer services in order to remain a vital part of their community.