Coordination and Collaboration

Summary

Library organizations need models for the integration of electronic resources management into library collections and services. The approach taken at Iowa State University was one of coordination and collaboration, with the goal of ensuring that issues arising from the increasing numbers of electronic titles will be handled effectively and efficiently. One part of this approach was the creation of an electronic resources coordinator position within the technical services division. This approach has allowed flexible and responsive management of electronic resources.     

分报告三：耶鲁大学图书馆考察报告

文章从战略规划、信息服务和员工发展三个角度剖析耶鲁大学图书馆在运行管理方面的实践经验。在战略规划方面,指出耶鲁大学图书馆强调参与教学和学习、注意加强对特殊材料和特殊藏品的收藏、激发研究和学习的环境;在信息服务方面,阐述耶鲁大学图书馆重视学科化服务、开展个性化服务、注重将新技术嵌入到图书馆的信息服务、注意挖掘基于特色资源的服务;在员工发展方面,概括出耶鲁大学图书馆具有明确的在岗人员基本素质要求、合理的等级岗位聘任制度、清晰的图书馆岗位绩效考核制度以及多方位的人才引进策略。在此基础上,指出耶鲁大学图书馆的运行管理可为我国图书馆的发展带来三方面的启示：合理可行的战略规划是图书馆可持续发展的行动指南;服务至上的理念是图书馆体现自身核心价值的亮点;馆员及馆内相关工作人员的科学管理和职业发展空间的可预期是图书馆发展的重要保障。     

哈佛大学的图书馆系统及馆藏管理

描述哈佛大学图书馆系统和馆藏管理的特点。哈佛大学图书馆通过开发不同类型的联合目录，有效管理和利用馆藏资源，并用一个现代化的共享式密集书库来解决馆藏空间不足的问题。另外，哈佛大学图书馆还采取分别协调、集中引进的方法对数字化资源进行管理。     

New materials,new processes: implementing digital imaging projects into existing workflow

Electronic resources and multimedia databases are quickly becoming an integral part of library collections. These electronic resources are forcing libraries to look at many parts of their organization—in particular, technical services—and to begin planning and implementing available technology for the organization and management of these materials. Designing and re-designing workflow will be a critical component in the successful access to and integration of electronic resources with existing materials and workflow. This article draws on the authors’ own experiences designing, planning and implementing workflow for two digital imaging projects, including using an SGML/XML metadata standard to provide access to digitized resources in all formats. The authors will share the challenges of learning new technology to organize and manage these resources (with no increase in staff), show how technology can be applied for increased efficiency, and discuss future possibilities.     

Changing partnerships? Government documents departments at the turn of the millennium

During the 1990s the Federal Depository Library Program (FDLP) has undergone a transition from collections comprised exclusively of tangible print on paper or fiche publications to a mix of print and electronic materials. This article examines the impact of this transition on depository library operations—both collections and services—at the turn of the millennium. The discussion of reference service on depository materials is considered within the context of G. K. Zipf’s law, that is, people will tend to seek the path of least effort in gathering information. Given this tendency, the extensive use of the Web to deliver electronic depository materials redirects depository library users away from depository shelves to Web workstations, and leads depository librarians to build Web pages to direct their patrons. The conclusion is that for depository libraries the new collection mix poses a management paradox—the FDLP receives thousands of tangible documents each year, yet it must maintain new services for patrons turning increasingly to Web-based resources.     

70% and Climbing: E-Resources,Books, and Library Restructuring

Within the past decade, academic libraries have seen a shift in purchasing from mostly print to mostly electronic. Although Carleton University Library (Ottawa, Canada) has experienced this shift, it had continued until recently to work within the confines of an organizational structure based on a print purchasing model. This paper will describe in detail the restructuring of the Library's collections and technical services departments to better meet growing electronic demands. Changes included dedicating more staff from print resources to e-resources, changing a librarian position to focus specifically on collections assessment, and shifting budgets to manage growing e-resources more efficiently.     

香港中文大学图书馆电子资源管理的挑战与对策

电子资源管理是现今高校图书馆所面对的极具挑战性工作,香港中文大学的图书馆系统亦不例外。该馆的电子资源数量在2006-2007年度较上年增长了两倍。如何运用现有的人力资源和图书馆集成管理系统,及时让读者使用这些电子资源,已成为该馆的重大挑战。有见及此,该馆在2007年决定把电子期刊的编目工作外包,并采用Innovative公司的电子资源管理系统来解决上述问题。此文的目的,是叙述该馆利用SerialsSolutions公司的服务和Innovative公司的电子资源管理系统来管理与日俱增的电子资源的经验。尽管尚有困难待克服,但通过此文所述的措施,该馆的电子资源管理工作已得到改善。     

Meeting the E-Resources Challenge through Collaboration: An OCLC Perspective on Effective Management,Access, and Delivery of Electronic Collections

The session explored how collaboration among libraries, suppliers, and the OCLC Online Computer Library Center, Inc. (OCLC) cooperative can address some of the problems being faced with the management of electronic resources. Examples of specific challenges that impact budgets and services are: libraries’ reliance on multiple non-interoperable systems; the difficulties in getting and maintaining high quality and timely metadata; and the issues with managing workflows that cross system and staff boundaries. As work continues to introduce and enhance integrated systems for electronic resource management, these cooperative efforts can improve both the quality of the services and the associated data and workflows.     

The changing status of hospital libraries 1984 to 1989: characteristics and services in Region 7 of the National Network of Libraries of Medicine.

Economic and political factors have had far-reaching effects on hospital libraries in the last decade, but quantitative evidence of these changes is not readily available. Through periodic evaluation surveys within its multistate region, the Pacific Southwest Regional Medical Library Service, the Regional Medical Library for Region 7 of the National Network of Libraries of Medicine (formerly the Regional Medical Library Network) has monitored hospital library changes over the years. This paper compares data from a 1989 survey with similar information gathered in 1984. Longitudinal analysis was performed on responses from 188 hospitals that responded to both the 1984 and the 1989 survey, as was cross-sectional analysis of all responses from both surveys. Results showed a small decrease in the number of hospitals with separate library collections. Staffing patterns had changed considerably, with a drop of approximately one entire full-time salaried equivalent per library and a decrease in libraries managed by a librarian with an M.L.S. The libraries that provide all of a set of predefined core services and resources decreased from 61% in 1984 to 44% in 1989. Libraries with M.L.S. staff were more likely to have core services than those without professional staff.     

Scheduling Technical Services Staff at the Reference Desk

Summary

New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described.     

图书馆联盟内的数字馆藏的建设与共享——华盛顿研究图书馆联盟数字化生产中心介绍

华盛顿研究图书馆联盟是当今美国网络环境下，开展资源共享活动中较为成功的实体。2002年，基于联盟会员图书馆馆藏数字化的需求，联盟扩大资源共享服务范围，在联邦政府基金的帮助下建立了数字化生产中心。该中心由会员图书馆集资，集中利用技术力量、管理人才和设备进行数字化生产。经过四年多的实践，该中心在管理模式和数字化生产技术以及资源共享等方面均有一套独特的合理可行的策略和方针。本文作者以第一手资料详细介绍该中心的服务、管理、数字化馆藏的技术结构以及集中型数字化生产中心的优点。希望将这个模式介绍给国内同行。     

Collections on the Web: some access and navigation issues

Many libraries are currently experiencing a transition from printed to electronic collections. This transition has led to changes in collection development practices as well as in the roles of information professionals who facilitate access to information. Roles of librarians in both public and technical/access services are converging. There is a demand for a new breed of librarians who understand the entire electronic information scenario: procurement, organization, access and public services. All these come into play when making decisions and choices for meeting users’ information needs. Libraries are addressing such issues as ownership versus access, consortial access to electronic resources, licensing and authentication, surrogate versus full-text electronic resources, and integration of free Web content into collections. Librarians are challenged to embrace new ways of optimizing access to electronic resources and to explore ways to fit new technologies and innovations into traditional library structures and practices.     

高校图书馆发展数字资源馆藏的调查研究

本研究调查了三种不同类型的群体（学生、教师、馆员）对图书馆发展数字资源馆藏的看法。结果显示:高校图书馆应积极发展数字资源馆藏;应加大力度整理网络可检索资源;资料类型是选择电子资源的重要参考因素。分析结果还表明:读者与图书馆员在“获取”与“收藏”、馆藏量大小以及付费利用数字资源等方面的看法有明显差异。     

澳大利亚公共图书馆的服务与管理

概括地介绍了澳大利亚的公共图书馆，包括国立图书馆、州立图书馆和一般的公共图书馆。文章以作者所工作的雅拉－墨尔本图书馆为具体例子，列举了图书馆的各项服务，并探讨图书馆的管理经验，特别是人员的结构和服务质量的衡量。     

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review

University libraries are going through a period of enormous transformation and have been for some time. This study considers ten years of both incremental and transformational change at the University of Limerick (UL) Library in Ireland. In the last decade library services, staffing, collections, and spaces underwent great changes, in line with international trends. Retrospective analysis of LibQUAL?+?survey data from 2007 to 2016 was conducted to explore how users responded to these changes and to their gradually transforming library. This study outlines the many changes that occurred in the library over the course of ten years and found that satisfaction levels steadily increased in tandem through a systematic step-by-step approach to driving continuous improvement and managing change. The data tells a compelling story of a library where staffing, services, collections, and spaces transformed and where readers’ perceptions of the quality of library services significantly improved.     

Surviving to Thriving: Advancing the Institutional Mission

ABSTRACT

Academic research libraries can employ several approaches to advance the institutional mission. First, libraries can shift from goals focused on collections and traditional library services and instead align with their campus academic plan and an emphasis on supporting the institution's strategic initiatives. A second approach is for libraries to modify their organizational structures from being function-based on the tasks that traditional libraries performed (e.g., public services, technical services, collection development) and move instead toward organizational units that directly support their university's missions (e.g., undergraduate education; graduate and professional education; research, scholarship, and creative activity; and public engagement). The key is to have library staff engaged in work that contributes to vital institutional outcomes such as student success and faculty research productivity. Academic research libraries should also continue to work towards an assessment program that demonstrates the value of the academic research library in providing quality services that advance the institutional mission.     

数字馆藏质量管理系统研究

数字馆藏是现代复合图书馆开展计算机网络信息服务的物质基础。数字馆藏的质量管理不仅包括馆藏数字资源质量管理,还包括相应的存取系统和检索系统的质量管理。在数字馆藏的质量管理中,每个阶段影响其质量的因素不同。数字馆藏质量管理系统的主要任务是采集、存储和处理各类质量数据,并以此为基础进行质量分析、评价、控制和决策。数字馆藏质量管理系统包括数字馆藏发展管理子系统、数字馆藏存储管理子系统,数字馆藏服务管理子系统3个子系统。每个子系统有着相应的功能。     

Implementation and Application of CORAL: An Open Source ERM System

With the rapid increase of electronic databases, e-journals, electronic books, and digital collections in libraries, managing electronic resources is also becoming complex and challenging. It is an absolute necessity to have an effective electronic resources management (ERM). This article discusses our experience in choosing and implementing an open source ERM System (CORAL) at The College of New Jersey Library.