The balancing act of social enterprise: An IT emergence perspective

The significance of IT in the context of non-digital social enterprises (SEs) and its influence on the viability of such SEs have been less studied themes in information systems research. In the era of ubiquitous IT, SEs have increasing pressures to cope with the ever-dynamic technological domain while balancing their dual objectives. Data from a single revelatory case of Jaipur Rugs (JR), an SE situated in a developing country context (India), is used to fathom the peculiarities of the SE context with a focus on the sociomaterial phenomena of IT emergence. Using the three fundamental notions of sociomateriality theory (relationality, performativity, and practice) this interpretive study understands the mechanisms underlying the SE’s attempt to balance its financial and social sustainability objectives. Through the innovative use of IT, the SE establishes and maintains shared value, yielding stability and efficiency to the business (financial viability) while simultaneously ensuring scalability and effectiveness of their social impact. This study strengthens the perspective of IT as an emergent phenomenon situated in sociomaterial practices and fills a gap in organizational literature by examining such phenomenon in the rich context of SEs where achieving the balance between dual goals is increasingly dependent on non-human (IT) agents.     

Determinants of participation in an Inuit online community of practice

An online community of practice (OCoP) is an important tool for managing and disseminating knowledge within a community. Unfortunately, research shows that OCoPs are often unsuccessful due to lack of participation by members of the community. This paper describes a preliminary investigation of the determinants that impact participation in an OCoP within an Inuit community. An open-ended interview questionnaire was developed and members of the Inuit community were interviewed. Our results show lack of time as the main barrier to participation. Our study also reveals an interest by many members of the Inuit community in being involved in the development of the OCoP. The Inuit have a strong culture built on knowledge sharing, and this allows for open conversations and greater trust within the community. In a culture built and sustained by knowledge sharing, we strongly believe that an OCoP can be a valuable tool, provided the right steps are taken to facilitate and encourage participation.     

Reciprocal intention in knowledge seeking: Examining social exchange theory in an online professional community

The free-rider problem in an online professional community could, over time, undermine the wealth of the community and deplete the knowledge inventory to unacceptable levels. A knowledge seeker’s intention to reciprocate is motivated by perceived social benefits. An interpretation of intention to reciprocate cannot be fully addressed without investigating how knowledge seekers define the community support received in their knowledge-seeking process. This study suggests that perceived community support is the degree to which knowledge seekers perceive a supportive climate created by linking actors. An empirical study involving 471 knowledge seekers was conducted in an online professional community that seekers used to search for and acquire programming knowledge. The results indicated that knowledge seekers take perceived social benefits and perceived community support into account when forming an intention to reciprocate. In addition, perceived community support positively moderated the effect of knowledge-seeking effort on perceived social benefits. These findings contribute to the existing literature on knowledge-seeking by using social exchange theory to integrate perceived community support and better explain the intention of knowledge seekers to reciprocate in an online professional community. Theoretical and practical implications derived from the findings are further discussed.     

Customer perception of the deceptiveness of online product reviews: A speech act theory perspective

With the presence of fake reviews on e-commerce platforms, the reliability of reviews becomes questionable. The extant literature demonstrates the impact of fake reviews on product sales and proposes several algorithms to prevent fake reviews from being displayed on the platform. However, what has largely remained uninvestigated is how customers perceive reviews present on the e-commerce platform. Based on the speech act theory, we develop a theoretical framework that explains how the linguistic style (both at the word and the structural level) acts as a cue for assessing a reviewer’s (in)sincere intentions. We evaluate the framework on a corpus of 120 online product reviews – each examined by at least 50 customers – using the fractional logit model. Results suggest that the communication style of a speaker reflects his/her intention. Reviews with less contextual embedding, argument structuring, and flattering through non-verbal cues trigger customers towards perceiving a review as deceptive.     

Balancing act: Government roles in an energy conservation network

Government-led interorganizational alliance networks present a sensible opportunity to overcome many societal challenges through collaborative governance. In particular, few researchers have studied alliance networks in the field of energy conservation in commercial buildings—a sector with unique barriers to greater diffusion of innovative cost-saving strategies. We applied an analytic inductive case-based method and social network analysis to study one particular alliance network: the United States Commercial Building Energy Alliances representing interests from retail, commercial real estate, and healthcare sectors. This alliance network was initiated by the United States Department of Energy, with assistance from several federally funded research laboratories in the United States, to promote the diffusion of knowledge and ultimately encourage greater deployment of energy efficiency and clean energy strategies in commercial buildings. We draw upon interview data from 28 cases of private, non-profit, and governmental organizations and complete network data from the alliance participants. We honed in on eight focal cases of governmental organizations to provide insight on how the four forms of energy and environmental data, information, and knowledge shared within an alliance network address the challenge of a vastly underutilized energy resource, namely conservation. Further, we identify and discuss the public's four roles—Commissioner, Interpreter, Marketer, and User—in providing balance to the diffusion of both private and public goods in a network.     

在线知识社区协作冲突影响因素研究-以Wikipedia为例

基于社会认知理论,构建了在线知识社区协作冲突影响模型,探讨了知识异质性、群体分化、隐匿性、任务复杂性和协调机制对协作冲突的影响机制。以364个英文版Wikipedia条目为样本,采用层次回归分析进行了实证检验,结果表明：知识异质性和群体分化与协作冲突呈正向关系;隐匿性与协作冲突呈倒U型关系;任务复杂性正向调节知识异质性、隐匿性与协作冲突之间的关系;协调机制正向调节知识异质性与协作冲突之间的关系,负向调节群体分化与协作冲突之间的关系。     

The impact of rewards within communities of practice: a study of the SAP online global community

This paper explores the effects of introducing rewards within a virtual community of practice: the software vendor SAP (Systems Applications and Products) online global community. The study of postings to the SAP community discussion forums shows that rewards have had a damaging effect on the exchange of knowledge and generalised trust among members within the community. The intrinsic motivation of members to share knowledge was undermined by rewards, with the consequence that the pursuit of rewards became the priority for many, over and above contributing valuable information to the community. Thus, the introduction of rewards devalued the concept of knowledge as a public good, voluntarily shared out of moral obligation and community interest. Instead, knowledge came to be seen as a private good to be shared out of economic self-interest. Following the introduction of rewards, the primary motivation of many members to participate within the community shifted from community interest and moral obligation to that of economic self-interest.     

Role of brand engagement and co-creation experience in online brand community continuance: A service-dominant logic perspective

Value creation and acquisition are pivotal for continuous participation in online communities and thus have become goals that brand companies strive to develop in online brand communities (OBCs). Prior studies, however, predominately adopted the goods-dominant logic to assess the role of OBC members’ value perceptions in their value experiences. Such an approach overlooks the fact that one's value experiences in OBCs manifest in the co-creation with the brand and with other OBC members, benefiting from technology platforms and one's community motives. We thus draw on the service-dominant logic to formulate a research model with seven research hypotheses. These hypotheses depict relationships among five research constructs, in which (1) OBC continuance intention serves as the ultimate dependent variable, (2) brand engagement and co-creation experience represent OBC members’ value experiences in consumer-to-brand and consumer-to-consumer interactions, respectively, and (3) social media affordances and members’ OBC identification serve as the antecedents of OBC members’ value experiences. We used the Amazon MTurk platform to collect 246 valid samples worldwide that represent general OBC members. We adopted PLS-SEM to assess the measurement model and test the proposed hypotheses. Our findings indicate that co-creation experience and brand engagement are pivotal value experiences that can increase OBC continuance intention. In addition, social media affordances and OBC identification are instrumental to both value experiences through their facilitation of technology-mediated and communal interactions for resource integration and service exchange among OBC members and the brand. This study sheds light on OBC research by identifying the central role of brand engagement and co-creation experience in OBC continuance. We also discuss theoretical and practical implications and provide future research suggestions.     

TOXLINE: evolution of an online interactive bibliographic database.

The National Library of Medicine has offered TOXLINE, an online interactive bibliographic database of biomedical (toxicology) information since 1972. Files from 11 secondary sources comprise the TOXLINE database. The sources supplied bibliographic records in different formats and data structures. Data from each supplier's format had to be converted into a format suitable for TOXLINE. Three different, successive retrieval systems were used for the TOXLINE database which required reformatting of the data. Algorithms for generating terms for inverted file search methods were tested. Special characters peculiar to the scientific literature were evaluated during search term generation. Developing search term algorithms for chemical names in the scientific literature required techniques different from those used for nonscientific literature. Problems with replication of bibliographic records from multiple secondary sources are described. Some observations about online interactive databases since TOXLINE was first offered are noted.     

Examining the antecedents of e-loyalty intention in an online reservation environment

Online reservation has increased significantly in recent years. Understanding how customers behave towards this technology is considered to be important to interested parties, such as travel agencies and tourism marketing managers, in order to enable them to improve their marketing strategies, which would, in turn, allow them to retain their customers. This paper presents findings about the antecedents of e-loyalty intention towards online reservation among 288 respondents in the United Arab Emirates. The research examines the role of e-service quality, hedonic and utilitarian values, satisfaction, and subjective norms in motivating loyalty intention towards online reservation. The results show that e-service quality has a significant influence on hedonic and utilitarian values, which, in turn, affect customer satisfaction. Moreover, satisfaction and subjective norms positively affect e-loyalty intention towards online reservation.     

Relationships among community interaction characteristics,perceived benefits,community commitment,and oppositional brand loyalty in online brand communities

To stand up for the brands they support, members of brand communities develop “oppositional brand loyalty” towards other rival brands. This study identifies how the interaction characteristics of brand community affect the perceived benefits of community members, and whether the perceived benefits cause members to develop community commitment, as well as the relationship between community commitment and oppositional brand loyalty. This study examined members of online automobile communities in Taiwan, and obtained a total of 283 valid samples. The analytical results reveal that interaction characteristics of brand community make members perceive many benefits, with “brand community engagement” being the most noticeable. Furthermore, hedonic, social, and learning benefits are the main factors to form community commitments. When members have community commitments, they will form oppositional brand loyalty to other rival brands. Based on the analytical results, this study provides suggestions to enterprises regarding online brand community operations.     

A design for an online bibliographic database: The DOBIS-LIBIS database

The database to be used with an online bibliographic information system must meet a number of requirements which are often not satisfied by conventional database management systems. Most important of these is the requirement for full authority file control over the indexes to the database. This paper reviews the special requirements of a bibliographic database and shows how they are met in the database system of DOBIS-LIBIS (Dortmund Library System-Leuven Library System).     

Pregnant women's coping strategies,participation roles and social support in the online community during the COVID-19

Pregnant women are experiencing enormous physical changes and suffering pregnancy-related losses, which may lead to depression symptoms during pregnancy. Given that the onslaught of COVID-19 had exacerbated pregnant women's anxiety because of disruptions in antenatal care and concerns regarding safe delivery, it is worth exploring how they obtain social support to cope with stress during COVID-19. Although many works have explored the impact of coping resources that people have on coping strategies, few studies have been done on the relationship between people's coping strategies and their acquisition of coping resources such as social support. To fill this gap, based on the stress and coping theory (SCT) and social penetration theory (SPT), this study investigates the impacts of pregnant women's different coping strategies on the acquisition of social support and the moderating role of the adverse impacts of COVID-19 and their online participation roles (support providers vs. support seekers) using the data of 814 pregnant women's online behavior from a parenting community in China¹. Our study indicates that both women's superficial level disclosure and personal level disclosure positively affect online social support received. Moreover, self-disclosure about the adverse impacts of COVID-19 negatively moderates the relationship between personal level disclosure and social support received. Participation role positively moderates the relationship between personal level disclosure and social support received, but negatively moderates the relationship between superficial level disclosure and social support received. This paper makes theoretical contributions to the literature of SCT, SPT and the literature about social support in online communities.     

Response time variations in an online search system.

The response time characteristics of the National Library of Medicine's (NLM) ELHILL bibliographic search system are examined in this article. Transactions for a five-week period are analyzed and average response times are calculated for typical search commands, by time of day, and by file being searched. Overall, the response time of the system was found to be 2.1 seconds, a very low value. Based on statistical tests of significance applied to the data, it was concluded that response time differences can be explained in terms of the number of users on the system and not the command issued by the user nor the file the user searched.     

Theft of virtual items in online multiplayer computer games: an ontological and moral analysis

In 2009 Dutch judges convicted several minors for theft of virtual items in the virtual worlds of online multiplayer computer games. From a legal point of view these convictions gave rise to the question whether virtual items should count as “objects” that can be “stolen” under criminal law. This legal question has both an ontological and a moral component. The question whether or not virtual items count as “objects” that can be “stolen” is an ontological question. The question whether or not they should count as such under criminal law is of a moral nature. The purpose of this paper is to answer both the ontological question and the moral question underlying the legal question.     

Being old in an always-on culture: Older people's perceptions and experiences of online communication

Research on the digital divide has moved beyond connectivity to skills and usage disparities. Yet for many older people lack of connectivity remains a challenge, and for those who do have access, skills and usage remain an issue. We report findings of an in-depth qualitative study of older people's perceptions of online communications and also their actual experiences. Findings indicate that older people who are already socially well connected benefit from online communication more than those who are not.     

Designing information communities: Ethical issues in the information age

Abstract

The worldwide use of computers, telecommunications, and other information technologies is giving rise to the formation of new communities called “information communities.” In the United States, for example, more people are employed as information givers, takers, or orchestrators in these communities than in any other occupation class. With so many social resources going into the conduct of these communities, it is essential that they are designed to be ethical. This requires that we identify the parties involved in each community, that we be empathetic and sympathetic to their needs and that we follow Kant's dictum by always treating them as “ends in themselves.”     

A recommender mechanism for social knowledge navigation in an online encyclopedia

In today’s world, knowledge is important for constructing core competitive advantages for individuals and organizations. Recently, Web 2.0 applications and social media have provided a convenient medium for people to share knowledge over the Internet. However, the huge amount of created knowledge can also leads to the problem of information overload. This research proposes a social knowledge navigation mechanism that utilizes the techniques of relevant knowledge network construction, knowledge importance analysis, and knowledge concept ontology construction to generate a visualized recommendation of a knowledge map of sub-concept and knowledge of an article reading sequence for supporting learning activities related to a free online encyclopedia. The results of experiments conducted on Wikipedia show that the proposed mechanism can effectively recommend useful articles and improve a knowledge seeker’s learning effectiveness.     

Lost in cyberspace: ethical decision making in the online environment

In this study, a 20-item questionnaire was used to elicit undergraduates’ (N = 93) ethical judgment and behavioral intention regarding a number of behaviors involving computers and internet usage. Machiavellianism was found to be uncorrelated with both ethical judgment and behavioral intention. Gender was found to be negatively correlated with both ethical judgment and behavioral intention, such that females judged the behaviors as being less ethical than males, and were less likely to engage in the behaviors than males. A disconnect was found between ethical judgment and behavioral intention, for both males and females, such that the ethical judgment mean for a number of issues was significantly lower (towards the “unethical” end of the continuum) than the behavioral intention mean (towards the “more likely to engage in” end of the continuum). The study raises questions regarding ethical awareness of technology-related issues, and the authors make suggestions for future research.