信息用户调查方法此较分析

基于web的用户调查方式愈发普及，文章结合美国西部肯塔基大学进行LibQual＋调查的情况，对传统的信息用户调查方式和基于web的信息用户调查方式的特点进行了比较分析，并指出了未来信息用户调查方法的趋势走向。     

读者满意度调查分析系统的设计与实现

参照美国研究图书馆协会的LibQual+项目，清华大学图书馆组织并实施了面向全校的读者满意度调查项目。本文从系统开发的角度，介绍了设计和实现一个实际的读者满意度调查分析系统所采取的主要方案。     

An Assessment of the Relationships between Resource Development Decisions,Library Collection Usage,and User Perceptions

Today's managers of library journal collection budgets experience pressures from shrinking resource allocations and rising costs. Consequently, they seek ways to assess the value of their collections in relation to user needs. This study at Montana State University seeks to understand what resources users (both faculty and graduate students) are citing in their research, the breadth of the information cited that is provided by the Library, how the Library's proactive and reactive efforts might influence user satisfaction with the information resources provided, and how user perceptions align and differ from information realities. It takes a unique approach by comparing LibQual+® survey results and faculty and graduate student citation behaviors.     

So which score on the LibQual+™ tells me if library users are satisfied?

Scores on the LibQual+™, a standardized measure of academic library service quality grounded in Expectation Confirmation–Disconfirmation theory, were analyzed to determine whether the perceived score, a direct rating of service quality, is a more valid indicator of user satisfaction than the superiority gap score, which is the simple difference between the perceived performance rating assigned to the service and a desired level of performance. According to the theory underlying the LibQual+™, the score with the highest correlations to eight validity indicators should have been the superiority gap score, but this study found that the perceived score is a better predictor of satisfaction than the superiority gap score. Once the perceived rating is partialled-out from the correlation between the superiority gap score and the validity criterion, the value of the gap score becomes almost nil. The data call into question the use of the superiority gap score to infer satisfaction.     

6σ管理法在图书馆服务绩效管理中的应用——基于LibQual＋评价之后

IJibQual＋是一种图书馆服务质量评价方法。利用LibQual＋评价方法通过对读者满意度的分析评价,图书馆管理者可以掌握用于改善服务管理绩效的第一手数据。6σ管理法是代表高质量水平的管理方法,可有效提高服务质量．把其作为图书馆评价体系之后的业务流程改进的方法十分有益。     

Free or Fee Based Library in the Year 2000

ABSTRACT

With the rapid rise in distance education and online courses, the need to provide effective library services to the faculty and students involved in online courses is vitally important. Traditional services cannot always be transferred easily to the online environment and may need to be modified, or new services may need to be created to meet the needs of online users. This article examines the needs and wants of faculty involved in offering online courses. A Web-based survey was administered to faculty teaching an online course within the past 2 years at the authors’ organization. Faculty were asked a series of questions including their use of current library services, their emphasis on students using library services, and the services and resources they would like the library to provide in the future. Questions for the survey were inspired by LibQual comments received during our 2005 and 2007 surveys as well as comments received from both faculty and students while teaching and participating in online courses. Faculty who took the survey teach in a variety of disciplines and have different experience levels with teaching online courses. Results of the survey will be presented along with inferences from the current literature. The audience will be invited to share their innovative service ideas. Participants will gain ideas for updated or new services to faculty teaching online courses.     

2000-2005年国内图书馆信息需求与服务研究综述

分析研究了2000—2005年国内图书馆界关于信息用户的信息需求及图书馆信息服务方面的相关论文。对近年来，主要集中于数字网络环境中用户信息需求变化及图书馆信息服务的针对性改变的相关研究进行了综述。     

Delivering and Assessing Music Reference Services

The nature of music collections and their use means that patrons have always required specialized guidance from librarians to access what they need. Currently, library patrons' expectations are growing as collections and their delivery modes evolve. Music reference services must adapt to effectively address these needs. This article examines the challenges to delivering effective music reference service, the basics of reference assessment, and how assessment models such LibQual+, the Wisconsin-Ohio Reference Evaluation Program, and the Reference Effort Assessment Data Scale can help librarians build patron-centered music reference services.     

政府数据开放政策三维分析框架构建及实证研究

[目的/意义]大数据时代背景下,政府数据开放共享成为必然趋势.政策作为政府数据开放共享进程中的“助推剂”,发挥着至关重要的作用.对我国城市群政府数据开放政策进行研究,分析城市群政府数据开放政策的特点及不足,为城市群政府数据开放政策提供改进建议,促进政策的协同执行.[方法/过程]从政策工具、政策目标、政策力度3个维度构建...     

Five years later: A survey of state textbook reform

A survey was conducted to follow up the activities of a national project to improve the quality of textbooks available in American schools. The survey found that reform efforts have affected textbook policy in the adoption states throughout the country; nonadoption states, for the most part, have not addressed problems with textbooks. Changes in the adoption states are more incremental than dramatic; more diverse than focused; more in keeping with state cultures than national in character. Certain trends, however, indicate that policy makers continue to believe that their actions can improve the textbooks used in their schools. There is evidence that the adoption processes are increasingly focused on qualitive judgments about books being made by better-prepared and better-supported selectors. In addition, the adoption processes themselves are becoming less constraining on local district decision making through a variety of mechanisms.     

学科发展与专业资料室服务——以北京大学经济学院资料室为例

作为大学学科发展研究的重要保障体系之一的专业资料室应该及时了解学科发展和变化,调整图书、期刊的结构,适应学科发展研究的需要,为学科的建设提供优质的服务。     

The Effects of Government Censorship of War-Related News Coverage on Interest in the Censored Coverage: A Test of Competing Theories

Using experimental data from a split-ballot survey conducted just after the 2004 U.S. presidential election, we tested competing predictions from reactance and balance theories on the effect of government censorship of images of ceremonies that include caskets containing dead U.S. soldiers on interest in viewing such images. In contrast to the reactance theory prediction that knowledge of the censorship should prompt increased interest in viewing the images, the effects of knowledge of the policy depended on attraction to George W. Bush, and sometimes knowledge of the policy prompted reduced interest in the photographs. Inconsistencies between the results and predictions derived from reactance and balance theories are resolved using a simple cognitive response model from the persuasion literature.     

Interlibrary Loan Tsunami: Investigating the Rising Tide of Borrowing Requests at a Small Private University

Interlibrary loan borrowing statistics at Foley Center Library at Gonzaga University far exceeded those at other institutions in its affinity group. This study details an effort to explore the disparity by examining policies, statistics, and trends. A review of affinity group institutions’ interlibrary loan Web sites and a follow-up survey revealed minimal policy differences. Other factors examined included increases in electronic databases, enrollment, and usage patterns. The increased usage of interlibrary loan was warranted, yet workload management was still an issue. Subsequent procedure modifications resulted in a 23% reduction in article borrowing requests over a six-month period.     

Advances and Trends in Geospatial Information Accessibility-Part I

Abstract

Geospatial information access continues to be central to the mission of geography and map libraries. Providing or facilitating access has been, and continues to be, a dynamic process in light of both technological change and policy challenges. While technological changes in providing access have gathered much attention in the literature, substantive discussions regarding policies and practices preventing or assisting information access have been lacking. Even more troubling is the fact that archiving digital geospatial information receives even less attention. This first paper reviews developments and trends with regard to digital geospatial libraries, as this concept has become the primary metaphor by which access is measured. The second paper will focus on international trends related to the effect of policy and practice in terms of promoting the sharing and use of geospatial information needed to bridge gaps in access. These comparative policy and practice perspectives are also needed in order to point to the true promise held by new technologies for sharing, exemplified by digital libraries designed for geospatial information.     

On Access Services and Recruiting Future Library Leaders

ABSTRACT

This article presents the results of a web-based survey that examined current tasks performed within Access Services departments in academic libraries and explored future trends in the area. Thirty-four core tasks that rated more than sixty percent on the survey were identified as being common to most Access Services departments. Future trends were examined in terms of staffing within Access Services, use statistics, automation, and services offered.     

Interoperability frameworks and enterprise architectures in e-government initiatives in Europe and the United States

Public administrations have been very much concerned since the 1980s about the need of avoiding vendor lock-in when procuring themselves with information technology (IT) infrastructure. The boost of e-government that has taken place in recent years has put this concern again in the agenda of public administrations. Interoperability has shown up as a principle in the conception and deployment of the e-government initiatives, and the interoperability frameworks have been the tool for implementing the principle. In this paper, the use of the interoperability frameworks and of the enterprise architectures within the e-government initiatives is surveyed. The scope of the survey is Europe and the United States. As far as the author is aware, all trends in interoperability policy fall within the scope of the survey. The survey is focused on the methodological tools that e-government agencies have devised for achieving the interoperability at the public administrations. The tools are interoperability frameworks and enterprise architectures.     

Findings from the most recent Medical Library Association salary survey.

OBJECTIVE: The objective is to provide information on basic issues in library management identified by the Medical Library Association's (MLA's) seventh triennial salary survey. METHODS: The survey was a Web-based questionnaire. A nonrandom sample of persons was obtained by posting messages to MLA's membership and to the MEDLIB-L e-mail discussion list. Employed MLA members and nonmembers employed in medical library settings filled out a Web-based form designed using common gateway interface (CGI) programming. RESULTS: Six hundred forty-five usable responses were analyzed by the Hay Group and presented in the MLA publication, Hay Group/MLA 2001 Compensation and Benefits Survey. Results from the 2001 survey in this article focus on pay and job satisfaction. Salary survey results since 1983 were analyzed to review trends in seniority, diversity, and pay equity. CONCLUSIONS: Given the age progression of respondents from 1983 to 2001, it is clear that succession planning is a core issue for medical libraries. Although efforts to create more diversity in medical libraries in member organizations have started to yield results, pay for white respondents has increased at a higher rate than for other racial categories. The authors found that the pay-for-performance system in the organizations of approximately two-thirds of the respondents is suboptimized and that most of the reasons medical librarians cite for leaving their organization can be addressed and potentially changed by management. Results from the eighth salary survey, slated to be conducted in the fall of 2004, will further track these trends and issues.     

A Comparison of Public Policy Reference Inquiries in Two Academic Libraries

During the 1986 Fall semester the reference departments of two academic libraries in Greensboro, NC conducted a survey of inquiries received on public policy issues. Both libraries used a form designed by one of the co-authors to record data collected during the survey period. One library is located at a medium-sized state-supported university, the other at a small college affiliated with the Religious Society of Friends. A total of 103 inquiries were received at both libraries, of these the overwhelming majority were from undergraduates doing research on term papers. Information was requested on more than 30 policy issues ranging from tax reform to toxic waste. No faculty member requested information on policy issues. Reference librarians referred patrons to a wide variety of sources in responding to their requests. Most inquiries were answered in five minutes or less. The survey showed moderate interest in public policy issues among students at both institutions.     

Tablets: A Survey of Circulation Policies at Academic Libraries

This article presents the results of a Web-based survey regarding the circulation of tablets in academic libraries. The survey, which was completed by 61 respondents, identifies the most common circulation policies and procedures used. These results will help other academic institutions develop their own policy or update existing ones. Areas of disagreement raised by the survey are also discussed and avenues for further study are identified.     

国外图书情报学远程教育相关研究述评及启示

在对国外图书情报学远程教育领域1990年至今的相关文献调研基础上,分别从"远程教育发展的历史"、"提供远程教育的机构和项目"、"远程学习者"、"教学和管理人员"、"技术应用"、"教学支持和图书馆服务"、"远程教育合理性认识和发展趋向"等几个角度进行了述评。研究指出,对国内图书情报领域开展的远程教育进行调研、客观理性地分析其需求和定位、关注远程教学技术和方法对传统图书情报学教育带来的影响、关注远程学习环境下图书馆服务的变化等是今后研究和实践中应着重考虑的问题。