Analyzing Postcrisis Challenges and Strategies Associated With School Shootings: An Application of Discourse of Renewal Theory

In recent years, the need to understand and identify effective data-driven strategies for the communication challenges faced by schools associated with school shootings has become paramount. The current study reports findings from 10 face-to-face interviews conducted with school crisis team members at the P–12 level who experienced school shooting events. The findings, which extend discourse of renewal theory, identify six primary communication-related challenges that districts face postcrisis and offer effective strategies for overcoming these challenges.     

The Use of Equivocal Messages in Responding to Corporate Challenges

A framework is constructed to examine communication professionals’ views regarding the use of equivocal and nonequivocal messages for managing initial statements about corporate challenges. As predicted, equivocal responses were viewed as more appropriate to use and linked to a positive corporate reputation when the crisis situation contained avoidance–avoidance goal conflicts, whereas nonequivocal responses were viewed as more appropriate and linked to a positive corporate reputation when the crisis situation did not contain avoidance–avoidance goal conflicts. Communication professionals also judged nonequivocal and equivocal messages to be appropriate and linked to a positive corporate reputation when they believed the specific message would satisfy the multiple goals of the crisis situation. Implications for public relations practice are discussed.     

Did the European Migrant Crisis Change News Coverage of Immigration? A Longitudinal Analysis of Immigration Television News and the Actors Speaking in It

Although immigration always has been an issue of political debate, the 2015 European migrant crisis led to an enormous increase in attention from policymakers and news media. Many studies already focused on the representation of the crisis in the news, but no systematic longitudinal research existed comparing coverage in crisis and non-crisis times. This study analyzes all television news items on immigration in Flanders (Belgium) from the two main broadcasters from the period 2003–2017. By doing so, we are able to study whether there are changes in immigration coverage before and during the crisis years. We focus specifically on the actors that get the opportunity to voice their point of view on immigration and on the issues related to immigration. Our results show that before the crisis, immigration news coverage on the commercial and public service broadcaster was relatively similar. However, during the crisis their approach changes. The commercial broadcaster criminalizes immigration more and focuses on political actors. The public broadcaster opts for a broader issue approach and gives the word more to citizens and immigrants during the crisis. We elaborate in the conclusion on how crises can change the nature of reporting.     

The Discourse of Crisis in Public Meetings: Case Study of a School District's Multimillion Dollar Error

School districts are both big businesses and a form of local governance that is part of American democracy. When a crisis makes a district's democratic face relevant, the organization will experience a dilemma that does not occur in business-only organizations. This study examines the public meetings of a school board in the western United States as it confronted a multimillion dollar error. After reviewing the organizational crisis literature, background is provided on the district, the crisis, and the method—action-implicative discourse analysis. The district's crisis, the paper shows, was constructed through six discursive practices. Each is identified and illustrated. Because school boards are democratic bodies, they depend on having citizens willing to attend and speak out in public meetings, and they depend on a smaller set of citizens willing to run for and serve in these elected, unpaid school board positions. In crises, these two groups of citizens will have partially competing needs. As a result, local governance organizations will experience a dilemma regarding how to design their public participation. The paper concludes with suggestions for future research on organizational crisis and public meetings, and practical implications for citizens and elected officials.     

The Discourse of Crisis in Public Meetings: Case Study of a School District's Multimillion Dollar Error

School districts are both big businesses and a form of local governance that is part of American democracy. When a crisis makes a district's democratic face relevant, the organization will experience a dilemma that does not occur in business-only organizations. This study examines the public meetings of a school board in the western United States as it confronted a multimillion dollar error. After reviewing the organizational crisis literature, background is provided on the district, the crisis, and the method—action-implicative discourse analysis. The district's crisis, the paper shows, was constructed through six discursive practices. Each is identified and illustrated. Because school boards are democratic bodies, they depend on having citizens willing to attend and speak out in public meetings, and they depend on a smaller set of citizens willing to run for and serve in these elected, unpaid school board positions. In crises, these two groups of citizens will have partially competing needs. As a result, local governance organizations will experience a dilemma regarding how to design their public participation. The paper concludes with suggestions for future research on organizational crisis and public meetings, and practical implications for citizens and elected officials.     

网络道德危机致因因素分析

网络技术在推动社会进步的同时,也使得社会道德面临新的选择与挑战。在明晰网络道德与网络道德危机的基础上,指出网络环境中网络道德危机的表现形式,从内部因素、外部因素及关联关系对网络道德危机的致因因素进行详细分析,并有针对性地提出开展网络道德危机的治理建议。     

Exploring Pedagogical and Emotional Response in Higher Education Classrooms During the Boston Marathon Bombing Crisis

Using qualitative interviews, the study explored pedagogy and emotional responses of undergraduate and graduate teaching faculty during and after the Boston Marathon bombing crisis. The study interviewed nine undergraduate and graduate faculty members who were teaching across six Boston area universities and colleges when the Boston Marathon crisis occurred. Results found instructors felt a responsibility to emotionally respond to students during the crisis by acknowledging the crisis and highlighting resources in the classroom. The study further found that instructors often maintain curricular structure and invoke the crisis as a teaching tool to manage the classroom dynamic post-crisis. Limitations, directions for future research, and practical applications are discussed.     

Impact of the Public Library District Model on Local Funding of Public Libraries in New York State

For more than a decade the Regents of the State of New York have recommended that public and association libraries in the state become public library districts with independent taxing authority. The Regents contend that such districts are preferable for several reasons, in particular for more reliable and higher per capita funding for library services. This study, using data provided by the New York State Education Department, examined the funding of all public libraries in New York during a ten-year period. The study found that while public library districts did demonstrate more reliable funding over time, they did not see improved per capita funding as compared to other library types found in the state.     

It takes a village: Managing conflict in the K-12 classroom

This project examines the classroom conflict management challenges K–12 teachers experience. The U.S. Department of Education released a January 2014 bulletin outlining their classroom conflict management position, providing teachers recommendations without providing tools and conflict management knowledge to effectively implement the recommended programs. Understanding the nature and components of conflict better enables conflict managers (i.e., teachers) to effectively manage and resolve conflict. Understanding the challenges teachers face when managing conflict enables practitioners to create practical recommendations for conflict resolution education. This project analyzed data from four focus groups of K–12 teachers (n = 21) from the northern Midwest. Teachers identified structural challenges (i.e., lack of parental or administrative support) to managing conflict. Findings indicate that comprehensive conflict management training and productive communication between all levels of the system are necessary to effectively manage conflict in the classroom.     

免费开放后区县图书馆可持续发展战略研究

公共图书馆实行免费开放后,区县图书馆人气陡增,社会效益显著,但同时面临如下问题:运营成本增加,资金缺口增大;文献资源馆藏量与读者需求矛盾突出;公共场所使用与管理矛盾突出;图书馆人才需求与人事管理矛盾突出;开放办馆与开门办馆面临挑战。面对新挑战,区县图书馆需要健全管理机制,实现公共管理科学化;尊重读者权利,实现馆内服务精细化;拓展服务领域,实现馆外服务多样化。     

Stages of a Crisis and Media Frames and Functions: U.S. Television Coverage of the 9/11 Incident During the First 24 Hours

This study examined how five U.S. television outlets framed the 9/11 incident during the first 24 hours and how stages of the crisis affected media frames and functions. The study found media frames were dynamic rather than static, especially when events changed rapidly. Television served primarily to inform rather than provide guidance and consolation, and its functions changed according to its priority in the coverage during the different stages of the crisis. Use of a wider range of sources led to a diminished role of government sources in the coverage of this rapidly changing crisis of national magnitude.     

Management by agreement: contracting for library services in South West Thames

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This study explores how audiences seek information from social and traditional media, and what factors affect media use during crises. Using the social-mediated crisis communication (SMCC) model, an examination of crisis information and sources reveals that audiences use social media during crises for insider information and checking in with family/friends and use traditional media for educational purposes. Convenience, involvement, and personal recommendations encourage social and traditional media use; information overload discourages use of both. Humor and attitudes about the purpose of social media discourage use of social media, while credibility encourages traditional media use. Practically, findings stressed the importance of third-party influence in crisis communication and the need for using both traditional and social media in crisis response.     

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Government public relations when trouble hits: exploring political dispositions,situational variables,and government–public relationships to predict communicative action of publics

Government agencies may face a crisis due to their inappropriate responses to natural or man-made disasters. However, crisis communication in government public relations has not been extensively researched. This study aimed to explore a segmentation framework to predict the communicative action of citizens by using political dispositions, situational variables and organization–public relationships (OPRs). Ideology, voting history, trust, and problem recognition were significant factors to predict pro-government megaphoning, whereas referent criterion was a significant factor to predict anti-government megaphoning.     

Quality Is Thy Name

In the current study the authors investigate victims' response to a natural disaster crisis event. Crisis communication research has often considered organizations, but neglected the voice of the victims. Similarly, most crisis research emphasizes the negative outcomes of crisis. Positive communication research and sensemaking theory provide insight into the experiences of crisis victims. Twenty-nine individuals were interviewed from one community in Western Kentucky following a massive ice storm that occurred during January 2009. The remembering emphasis of sensemaking was salient in this study. Victims remembered their overall experience through positive terms and positive interpersonal communication. Communities and organizations alike can use this research to consider how their members may respond to crises and create messages based on these results.     

Challenges in the adoption of crisis crowdsourcing and social media in Canadian emergency management

When a disaster occurs, government agencies are responsible for managing the response and recovery efforts of the impacted communities and infrastructure. Crowdsourcing and social media are widely used in disaster response, yet their primary implementation and application are often via non-governmental agencies and private citizens. A review of the literature suggests that government emergency management agencies in Canada have made little documented progress in adopting crowdsourcing or social media for emergency management. Most of the literature around crowdsourcing and social media for emergency management focus on its use or role outside of Canada (e.g. the USA, Australia, etc.). In order for government agencies in Canada to progress, it is important to identify the Canada-specific barriers and constraints. This study offers a new perspective from Canadian government emergency management agencies to address this gap. Through a series of semi-structured interviews with 15 government officials from 14 agencies, this study identifies the primary challenges and constraints faced by Canadian agencies looking to adopt crisis crowdsourcing. Results indicate that organizational factors, policies, and federal legislation in Canada present barriers to crisis crowdsourcing (including crowdsourcing through social media) adoption within agencies at various levels of government. Based on these results, recommendations are made to support the adoption of crisis crowdsourcing amongst Canadian government agencies.