Evaluating student satisfaction of quality at international branch campuses

The aim of this research is to present the determinants of students’ perceptions of quality and experience of study at international branch campuses in Malaysia, a country that is set to become an academic hub in Asia. This study used a multi-method approach for data collection. The respondents comprised 245 students (both undergraduate and postgraduate) from six renowned international branch campuses operating in the country – three from Australia, two from the UK and one from India. In addition, a total of 21 face-to-face interviews were conducted after the survey. The results revealed that across the seven dimensions examined concerning education and non-education qualities – university reputation/image, programme quality, lecturers and teaching quality, student learning environment, effective use of technology, counselling and academic advising support, and social life (direct/indirect) facilities – the students were largely satisfied. The paper adds to the existing body of research on higher education service quality, particularly on students’ perceptions and expectations of international branch campuses.     

Country of origin and country of service delivery effects in transnational higher education: a comparison of international branch campuses from developed and developing nations

Over the last decade, international branch campuses have been established by universities from developing countries as well as developed countries. Little research has been conducted into students’ perceptions of branch campuses from different countries, or how universities from different countries compete in the increasingly competitive market. A framework incorporating the concepts of country of origin and country of service delivery is adopted to assess how potential undergraduate students in Malaysia perceive the home and international branch campuses of universities from the United Kingdom (UK) and India, which are used to represent universities from developed and developing nations. It was found that for a university from a developing nation, students perceived the image, reputation, quality and brand equity of its home campus more positively than its international branch campus. The results suggest that although all universities must devise and implement strategies that enhance the image and reputation of their international branch campuses, institutions from developing countries should seek niche markets where they do not have to compete directly with prestigious universities from developed countries.     

Talent management in transnational higher education: strategies for managing academic staff at international branch campuses

The study investigates the practices of academic staff talent management at international branch campuses, with the aim of identifying a range of practical strategies that may address the unique challenges of managing talent in campuses located far away from the home country. These strategies are intended to improve service quality and add value to institution profiles. Based on an online questionnaire, ad hoc email correspondence and publicly available information, five case studies are presented. Talent management emerges as a key strategic area, directly managed at dean/president level. Referrals and online portals are commonly utilised as channels to attract talent, and the need to sometimes uplift local packages to recruit and retain talent is recognised. It is concluded that the development of academic staff should be viewed as an investment, and the availability of research funding and teaching awards on campus may be used to attract, develop and retain talent.     

International student destination choice: the influence of home campus experience on the decision to consider branch campuses

Previous research has found that the country and institution choices of international students are greatly influenced by recommendations they receive from others who have experience of undertaking higher education overseas. For Western universities, it is of utmost importance to satisfy their international students, who can then encourage the next generation of international students to attend those same institutions. However, student satisfaction is not the only factor at play. Using a framework of ‘push and pull’ factors, rooted in the international student choice literature, this exploratory study investigates the determinants of destination choice of international students who decided to study at a university in the UK and examines their attitudes toward international branch campuses. The survey results and analyses suggest that overseas campuses could pose a considerable threat to home campuses in the competition for international students in the future.     

Enhancing the work placement experience of international students: towards a support framework

This article reports the findings from an institutional case study into the work placement experience of undergraduate international students studying at a UK-based university. Given the centrality and importance of the employability and internationalisation agendas in higher education, little published literature considers both and how they impact upon the work placement experience of international students. With past increases in international student recruitment numbers and the drive for students, regardless of their nationality, to gain work experience, there is a need for institutions to better understand work placement from the international students’ perspective. Findings revealed that challenges exist in finding and securing work placement, with critical themes emerging to include placement information, visa rules, culture differences, prior work experience, academic preparation for placement and academic writing ability. A support framework is proposed to assist institutions to consider how they could align their practices to meet international students’ work placement and employability needs.     

一流大学海外分校的全球同构和本土融入——基于莫纳什大学马来西亚分校的经验研究

通过建设大学海外分校加强高等教育的双向流动与多维开放,增强我国与对象国家和区域的高等教育交流与合作,是扩大和深化高等教育对外开放的一项核心策略。本研究以莫纳什大学马来西亚分校为例探讨大学跨境办学的成功经验。结果表明,海外分校跨境办学需要不断平衡全球化与本土化间的张力。海外分校在管理上同时采用两个国家的管理制度但以澳大利亚的模式为主;在规范上受到专业认证与政府评价的约束,进而也为本土化发展提供了切入点;在文化-认知上具有准确的国际化定位,通过改革人才培养、科学研究和社会服务等活动不断增强本土化发展水平。我国高校的实体境外办学整体处在起步阶段,在人员流动、资金资产出境等方面的政策尚未完善。世界一流大学海外分校在全球同构和本土融入过程中的发展经验为我国高校的境外办学提供了启示。     

跨国高等教育监管体系的国际比较

近年来,伴随着跨国高等教育的迅猛发展,如何对其进行有效监管,以保证跨国高等教育的健康有序发展,已经引起跨国高等教育输入国、输出国和国际组织机构层面的高度关注.本文拟就跨国高等教育监管体系构建的背景和动因、输入国、输出国以及国际组织和机构等多个层面对跨国高等教育的监管和指导基本情况作一介绍和分析,并提出对我国的启示与借鉴.     

21世纪俄罗斯高校海外办学:动因、现状与特征

在高等教育国际化背景下,俄罗斯积极推进高等教育领域的海外办学活动,一方面力求以"教育出口"刺激经济增长向创新型社会过渡,另一方面努力将海外分校打造成促进人文交流合作的重要平台。俄罗斯高校海外办学涉及区域较广,在亚洲、欧洲乃至中东都有分布,但主要集中于独联体国家,目的在于巩固对该地区的传统影响力和区域性国际关系秩序;与此同时,近年来中俄战略协作伙伴关系日渐深化也极大地推动了两国高校间的合作。但面对国际教育市场的激烈竞争,俄罗斯高校海外办学还存在俄语普及率低、教育竞争力较弱、频遭西方制裁等问题,俄罗斯政府仍在不断调整对策以应对挑战。     

Establishing a portfolio assessment framework for pre-service teachers: a multiple perspectives approach

In the field of initial teacher training, portfolios are widely used to assess pre-service teachers' performance as well as the outcomes of university-based teacher preparation programmes. However, little is known about the explicit design of portfolio assessment mechanisms in teacher preparation programmes. Issues related to the design and validation of portfolios for pre-service teacher assessment are a critical area of inquiry for the field of initial teacher training. In this study, perspectives were elicited from school trainee teachers and faculty from a secondary teacher preparation programme to examine the relationships identified among core competencies of a portfolio assessment framework and pre-service candidate learning outcomes. Comparative findings are presented about the relationships identified by the trainee teachers and faculty across the secondary education programme's portfolio core competencies and trainee learning outcomes. A discussion of the findings is presented with implications and future directions highlighted.     

The flow of international students from a macro perspective: a network analysis

This paper provides a network analysis of the international flow of students among 210 countries and the factors determining the structure of this flow. Among these factors, bilateral hyperlink connections between countries and the number of telephone minutes (communication variables) are the most important predictors of the flow’s structure, followed by trade, the physical distance between countries, a common border between countries and a common language between two countries. The USA is by far the most central country in the flow of international students, followed by China, the UK, France, Germany, Australia and India. These results are discussed in light of World-System Theory. Future research should examine how the network of international student flows changes over time and consider additional factors to provide a better understanding of the network as an international system.     

Academic practice as explanatory framework: reconceptualising international student academic engagement and university teaching

This paper joins growing interest in the concept of practice, and uses it to reconceptualise international student engagement with the demands of study at an Australian university. Practice foregrounds institutional structures and student agency and brings together psychologically- and socially-oriented perspectives on international student learning approaches. Utilising discourse theory, practice is defined as habitual and individual instances of socially-contextualised configurations of elements such as actions and interactions, roles and relations, identities, objects, values, and language. In the university context, academic practice highlights the institutionally-sanctioned ways of knowing, doing and being that constitute academic tasks. The concept is applied here to six international students' ‘readings’ of and strategic responses to academic work in a Master of Education course. It is argued that academic practice provides a comprehensive framework for explaining the interface between university academic requirements and international student learning, and the crucial role that teaching has in facilitating the experience.     

Four narratives about online international students: a critical literature review

In the current higher education context, offering online programmes is seen as an effective means to recruit more international students. However, supporting online international students studying at a distance is not a simple task for both universities and tutors. The problem mainly stems from a lack of theoretical understanding of online international students and their learning experiences. The present article, therefore, aims to address the gap, by systematically, yet critically reviewing relevant academic narratives about online international students. Our review reveals four types of narratives presented in the literature, describing online international students in particular ways: unspecified others with a rapid increase in their numbers, specific others with deficits, specific others as pedagogical resources and active participants in international learning communities. We discuss the merits and the drawbacks of each type of narratives for online educators seeking pedagogical suggestions about supporting online international students.     

试析高校跨国高等教育的活动形式及其影响

高等学校在跨国教育市场的行为和国家教育扩张战略是紧密相连的。各国高校组织根据本国在世界高等教育中心或边缘的位置,凭借各种高等教育资源优势,选取特定的活动策略实施跨国教育活动。高校的跨国高等教育活动一般包括一国高等教育机构在海外的办学活动、一国的高等教育机构与国外的有关机构合作开设联合的学术项目以及通过远程技术实现远距离教学三种形式。这些活动的开展对高校既有积极的影响又带来负面的作用。     

Elaborating a framework for communicating assessment aims in higher education

Assessment is a central feature of student learning in higher education and has a strong influence on the student experience. Accordingly, the appropriate communication of assessment aims is a priority for all higher education institutions. This study proposes an analytical framework for the interpretation and creation of assessments across higher education disciplines. The framework suggests that assessments can be categorised according to rhetorical purposes, formats, modes and group arrangements. Assessments from three degree programmes at one Australian university are analysed using the framework to show its usefulness in classifying and evaluating task components and generating broad images of degrees based on assessment regimes. We draw on these practical applications to explain and compare discipline-specific qualities of each degree, and argue that the framework might enhance the communication of assessment aims to benefit higher education stakeholders.     

The influence of organisational identification on employee attitudes and behaviours in multinational higher education institutions

In order to operate effectively and efficiently, most higher education institutions depend on employees performing extra-role behaviours and being committed to staying with the organisation. This study assesses the extent to which organisational identification and employee satisfaction are antecedents of these two important behaviours. Key objectives of the research were to identify possible antecedents of organisational identification and to discover whether the consequences of organisational identification vary among the employees of multinational universities at home and foreign campuses. We developed a model that was tested using structural equation modelling, which assesses the influences of organisational identification on employee satisfaction, extra-role behaviours and turnover intentions. All of the paths in our model were significant, but employee identification, satisfaction and extra-role behaviours were lower at foreign branches than at the home campuses of universities, and turnover intentions were higher. These results suggest that higher education institutions need to implement different human resource strategies at home and foreign branches, with a focus on improving organisational identification at the foreign subsidiaries.     

Reforms to higher education assessment reporting: opportunities and challenges

This article responds to recent UK proposals on measuring and recording student achievement (Universities UK 2007) to highlight issues that are relevant across different higher education contexts, which are increasingly intertwined through the expansion of the Bologna process. Drawing from wide-ranging literature on assessment and sociology, this paper argues that the introduction of new assessment technologies cannot be seen from a purely technical perspective but instead requires a deeper appreciation of assessment as a social practice, which contributes powerfully to the construction of learner subjectivities in ways that are not necessarily benign. Although not suggesting this leads to any easy solutions, the concept of ‘meta-social’ awareness may be useful in better supporting a diverse student body in confronting the complexities of the twenty-first century.     

Research Experiences of Staff within a Specialist UK Higher Education Institution: Challenges,opportunities and priorities

The study discussed here was based on a collective case approach involving a specialist UK higher education institution. Six individual interviews were carried out with a cross-sectional sample of the institution’s staff members. Additional information was gained through observations and examination of relevant documents. These data were interrogated with the purpose of exploring how the institution had made the transition from a teacher training college to a teaching-led higher education institution with a particular commitment to developing research capacity. This analysis yielded a number of key findings: first, the institution had experienced a cultural shift, with research forming a more noticeable profile; second, practitioner-oriented research was the dominant research endeavour; and third, there appeared to be an incomplete understanding of the potential of research to change a staff member’s career and teaching practice. The article concludes by giving consideration to the implications of the findings.     

Pulled in many directions: tensions and complexity for academic staff responding to international students

This article reports on an interview-based study of the academic practices of staff members in a New Zealand university in response to international students in their classes and under their supervision. International students enter academic cultures which are inevitably different from those which have provided their academic preparation. Participant academics often revealed a tension between trying to support students adjusting to new demands and meeting their own expectations of tertiary teaching. Most had implemented some changes to their practices which they identified as enhancing international students’ ability to study successfully, but recognised the need for balance between support and an expectation of student autonomy. For some, however, adjustment of practice to reflect these students’ different expectations and skills violated their understanding of what higher education should be. Using the lens of different orientations that Fanghanel 2012 Fanghanel, Joelle. 2012. Being an Academic. London: Routledge. [Google Scholar]. Being an Academic. London: Routledge] identified among academic staff the article considers possible responses to the current situation.     

Singapore international education hub and its dilemmas: the challenges and makings for cosmopolitan learning

ABSTRACT

Higher education in Asia is massifying at an exceptional pace and scale. In this paper, I ask how practices and discourses which inform the internationalization of Singapore’s higher education can provide opportunities for developing cosmopolitan learning that it claims to provide. Cosmopolitan learning is closely related to cross-border student mobility and plays an important role in shaping the international students’ identities, aspirations and worldviews. Based on a recent study in Singapore of a group of international students from various parts of Asia and Europe, this paper attempts to bring the theoretical and grounded realities of cosmopolitan learning in an Asian context into the fore. The aim of the paper is to provide a useful frame for rethinking the purpose of international education for cosmopolitan learning in an increasingly interconnected world that is strewn with ambivalence, and what that means in the context of Singapore as an erudite nation-state critical to building Asian education hub aspirations.