Technology Help 2.0: Solutions for the Information Commons

ABSTRACT

Access services librarians at Southeastern Louisiana University's Sims Memorial Library observed patrons' technology help needs and created an interactive training manual that empowers library faculty and staff to provide public service technology help in the Information Commons. The new training manual takes technology help in the academic library to the next level, “Technology Help 2.0,” because it allows librarians to learn about technology by directly observing the needs of patrons, develop new skills at their own pace, and adapt to the constantly evolving technology demands of the Information Commons.     

Collaborating and Delivering Literature Search Results to Clinical Teams Using Web 2.0 Tools

This article describes the experiences of librarians at the Research Medical Library embedded within clinical teams at The University of Texas MD Anderson Cancer Center and their efforts to enhance communication within their teams using Web 2.0 tools. Pros and cons of EndNote Web, Delicious, Connotea, PBWorks, and SharePoint are discussed.     

关于大学图书馆建设的几个问题

就图书馆是大学的必要条件、实体图书馆与虚拟图书馆的关系、数字图书馆建设、馆员岗位进修诸问题进行了讨论。     

MLIS研究生的核心能力培养

图书情报硕士专业学位(MLIS)研究生需要具备扎实的专业知识素养、职业实践技能、社会协同能力和创新创业才能,其核心能力的缺失会造成人才竞争优势降低、学科声望提升受阻、图情事业发展驱动不足,以及图情教育缺乏支持等不良后果。文章提出通过采取优化培养方案、深化课程改革、加强实践教育、开展协作办学等措施,提升MLIS获得者的核心能力,进而克服跨专业报考教育劣势、功利目的严重、培养方案同质、师资水平失衡等制约MLIS人才培养的不利因素。     

Project Management Techniques at the Complutense University: Academic Librarians' Perceptions

This study examines how academic librarians at the Complutense University (Spain) perceive project management techniques that are becoming increasingly popular in library and information centers due to the need to comply with their strategic planning and services. To reach this goal, a quantitative and qualitative methodology was applied and a survey, in the form of a questionnaire, was used as a data gathering tool. The response rate was 31.2%. The key findings are based on respondents' education regarding project management skills and their expertise managing projects, as well as the presence of project management courses in the Library and Information Science Spanish curriculum. This study revealed that over one third of the academic staff completed their project management training by self-directed learning. Additionally, over half of them stated that they had not participated in any library project in the last five years, and almost half of the library staff concluded that project management techniques are quite important as formal courses in the Library and Information Science university programs. The study is interesting and revealing for those library and information services professionals who are facing day-to-day to users' demands and Library and Information Science challenges.     

学科服务的特色与进展：奥克兰大学图书馆范例研究

通过实地考察,介绍新西兰奥克兰大学图书馆在学科服务管理与实践方面的主要特色与最新进展,重点阐述其在组织管理机制、学科馆员的考核与培训方面的特色。通过典型案例分析,论述学科服务在三个方面的主要特色与最新进展。其一是在教学支持方面,包括学科信息素养教育、相关支撑工具等;其二是在研究支持方面,重点介绍博士生技能训练项目以及新引进开发的研究支持系统;其三通过案例展示,介绍奥克兰大学图书馆在学科资源建设方面的做法和主要特色。     

"图书馆2.0运动"的历史记忆 ——评《图林深处——广州阿华田和他的图书馆学故事》

《图林深处——广州阿华田和他的图书馆学故事》是郑永田博士的博文集。它的出版丰富了图书馆学的研究内容,保留了许多珍贵的历史记录,为图书馆学研习者铺设了通往学术殿堂的阶梯。该书是“图书馆2.0运动”的重要成果,具有鲜明的时代特征和珍贵的学术价值,在中国图书馆学术史上留下了精彩而令人回味的篇章。     

In‐house peer supported literature search training: a public health perspective

Public Health England plays a vital role in ensuring the health of the nation. The Knowledge and Library Service (KLS) is a key part of the organisation's evidence supply chain. KLS staff handle over 200 requests for literature searches per annum, and this number is increasing exponentially year on year. Searches are often complex and require specialist public health knowledge to complete effectively. Library staff who are new to the area of public health require support and training. In this article, Anh Tran, Knowledge and Evidence Specialist for Public Health England, discusses a peer supported literature search training course that has been developed in‐house for the benefit of new library staff, and to increase the Knowledge and Library Service's literature searching capacity at Public Health England. H. S.     

Building Cataloging Capacity for Libraries in South Sudan: A North–South–South Collaboration

In the developing world, a common trend is to have north–south collaborations constituting most of the continuous professional development (CPD) activities for librarians. The emerging drift highlighted in this article is a north–south–south initiative aimed at rebuilding the University of Juba Library through capacity-building of the library staff. This article will illuminate the process of equipping library staff with cataloging skills in the absence of previous library training. This endeavor is a result of the collaborative efforts of Makerere University Library (MakLib) in Uganda and the University of Bergen Library (UoBL) in Norway under the Juba Library Automation Project (JULAP). JULAP's main objective is to rebuild the University of Juba Library with the components of library automation and training of library staff. This article will concentrate on the practical training of the library staff in cataloging and the hands-on training on the Koha integrated library system to lay the groundwork for computerized library services for the University of Juba. This article will also highlight the challenges and lessons learned so far while articulating strategies for the future.     

2.0式合作:谈圕林虚拟学术团队

将研究者通过Web2.0的方式结识并开展学术交流和合作描述为2.0式学术合作,将这种合作中两人及以上相对稳定的群体视为虚拟学术团队。以"图书馆2.0工作室"、"图林五散人"为个案进行分析,认为虚拟学术团队能弥补当前多数图书情报机构面临的团队力量薄弱、难觅科研合作者等困境,成员间通过学术讨论、资源共享、论著评审和著述合作等方式,可以构建结构松散但力量强大的研究团队,并认为鼓励图书馆界发展虚拟学术团队,能促进图书馆事业的发展。     

Ｗｅｂ２．０环境下图书馆信息服务的变化及应对策略

文章研究在Web2.0环境下的图书馆信息服务,分析图书馆传统信息服务的现状和不足,详细论述Web2.0带给图书馆信息服务业务、服务环境、用户需求、信息交流方式的变化,并提出图书馆的应对策略。图书馆只有改革信息服务内容、创新信息服务模式、培训图书馆员,为用户提供更优质的服务。     

Chat Reference

Summary

Chat reference is becoming prevalent in academic libraries across the country. This paper details the experience of East Tennessee State University's Sherrod Library when initiating such a service at their institution during the 2001-2002 academic year, which began as a response to the addition of a new online degree program in the state. Software selection, staff training, management issues, and statistical data are presented. Data analyzed includes use patterns, types of questions, and categories of users. The paper details librarians' reactions to providing reference services in this format, including the problems encountered. It also offers suggestions for a more successful implementation.     

Personnel Requirements in the Libraries of Bangladesh

Library development in Bangladesh is closely related to the development of library education in the country. The rapid growth of libraries in the mid-twentieth century resulted in the need to initiate education and training programs for library professionals. Library Science training began in 1952 with a three-month training program for library staff at Dhaka University Library. This led to the establishment in 1959 of a one-year post-graduate diploma course at Dhaka, with Masters and Doctorate degrees being added later. Since being instituted, these programs have produced 1,081 post-graduate diplomas, 815 Masters degrees and four Ph.D's. From the 1960s to the 1980s, library staff training programs also began to be offered by what is now the National Administration Education Management, the Bangladesh Library Council, four teachers training colleges and the Library Association of Bangladesh. The present state of the 19,130 libraries in Bangladesh is discussed in relation to their total personnel of 7,789. To deal with this shortage of professional, trained library personnel, a nationwide policy for a network of library systems and the expansion of current library education programmes by instituting departments of Library and Information Science in all general universities is proposed.     

陈健

The Hungarian library undertaking has a long history,and the Library of the Hungarian Academy of Science is exceptionally world-famous for its special collection of Orientalism.The paper presents the features of the Library ,pointing out that library housekeeping and quality training for the staff are a library''s constant tasks of greatest importance.     

香港中文大学图书馆电子资源管理的挑战与对策

电子资源管理是现今高校图书馆所面对的极具挑战性工作,香港中文大学的图书馆系统亦不例外。该馆的电子资源数量在2006-2007年度较上年增长了两倍。如何运用现有的人力资源和图书馆集成管理系统,及时让读者使用这些电子资源,已成为该馆的重大挑战。有见及此,该馆在2007年决定把电子期刊的编目工作外包,并采用Innovative公司的电子资源管理系统来解决上述问题。此文的目的,是叙述该馆利用SerialsSolutions公司的服务和Innovative公司的电子资源管理系统来管理与日俱增的电子资源的经验。尽管尚有困难待克服,但通过此文所述的措施,该馆的电子资源管理工作已得到改善。     

The medical library: its function in a clinical pharmacy program

Because of the many demands currently being made upon physicians, a Clinical Pharmacy Training Program has been established to assist them in a patient-oriented program of drug therapy. This program provides clinical training for students in the College of Pharmacy, North Dakota State University, and for our local hospital pharmacy interns and residents. Our Medical Library enters into this program by providing training in medical literature resources to students and staff involved in this program. Cooperation between the Medical Service, Pharmacy Service and Library Service, serves to promote our Medical Library as the resource and reference center at this hospital.     

Assessing knowledge skills in the NHS: a training needs analysis approach

This feature discusses the use of a training needs analysis exercise carried out by library staff at the NHS Greater Glasgow & Clyde (NHSGGC) Library Network to support the development of a fit for purpose programme of information skills training. A survey was designed based on a well‐known information skills competency framework and used to gain an understanding of the knowledge skills needed by staff and how library training could best support these. The survey received a good response rate and led to the successful writing of a training plan for the Library Network for the delivery of information skills training. H.S.     

Collection management at heythrop College: The contribution of the academic staff through the medium of individual library interviews

The library of Heythrop College, University of London, has a number of unusual features which influence the management of the collection. To date, however, it has operated without a formal collection management policy. As a contribution to the process of producing such a policy, the study described asked key questions about the role of the Library and the resources available to through interviews with the most influential stakeholders, the academic staff.

On the basis of interviews with the twenty‐nine permanent staff and seven other key stakeholders, expectations about the role of the Library were considered and the fitness of the collection for the purposes required of it are assessed. Some specific issues raised by the interviews, affecting the Library's collection management, are considered. In particular the provision of multiple copies, electronic resources and the ‘explosion’ of publishing are discussed. The usefulness of the staff interview as a collection management tool is also examined.     

Education for a Law Librarianship:

The current era of planning for library service in the University of California began in the mid-1970s with the development of the Universitywide plan. Although the organization and academic programs of each of the nine campuses are independently administered by campus chancellors, the libraries are centrally budgeted. Library planning at UCLA to match campus-specific needs has required, therefore, the creation of a sophisticated complex of committees, task groups and external organizational relationships for various staff members. Planning is a primary continuing function of the administration of the Library.     

Library 2.0: A Review of the Literature

In recent years the professional literature has seen an increase in articles written about Library 2.0 implementation in academic reference departments. These articles have focused on the integration and introduction of services such as blogs, wikis, social networking Websites, RSS, and podcasting. This article reviews the content of this literature to see which articles demonstrate a qualitative or quantitative benefit to the libraries where they are used.