组织公民行为理论在图书馆人力资源管理中的应用

组织公民行为是当前组织行为学研究的热点之一,可有效地影响组织效能和组织绩效,在组织的有效运作中发挥举足轻重的作用。概述了组织公民行为理论的含义,探讨了其在图书馆人力资源管理中的应用。     

引入"组织公民行为"提升图书馆管理水平

本文从组织公民行为（OCB）的概念、内涵入手，论述了图书馆管理引入OCB理论的必要性，认为应当重视组织公民行为的影响因素，努力建立促使OCB勃发的机制，以有效地提高我国图书馆的科学管理水平、图书馆运作效能和办馆效益。     

基于组织公民行为理论的图书馆服务质量管理

本文分析了组织公民行为的概念、内涵及其对图书馆服务质量管理的影响和作用,认为要提高图书馆服务质量,重视馆员的组织公民行为,提出了激发馆员组织公民行为的对策。     

基于组织公民行为的图书馆职业精神

本文从两个角度探讨了图书馆职业精神的内涵与实质:从组织公民行为角度,找到了探讨图书馆职业精神的新基点,提出了"基于组织公民行为的图书馆职业精神";这种实实在在的图书馆职业精神有别于目前热议的图书馆职业精神高论。     

基于组织公民行为的知识共享分析

组织公民行为是描述那些无法用奖惩系统来评定,但能够提高组织效能的员工角色外行为.根据知识共享活动的特点,从组织公民行为视角对知识共享影响因素进行研究,利用AMOS软件构建了理论模型并通过实证研究对其验证.研究发现:能够正向影响组织公民行为产生的因素中,工作满意和心理资本不能直接对知识共享产生正向影响;信任与组织承诺对知识共享有正向影响.同时,心理资本对工作满意和组织承诺有正向影响;工作满意对组织承诺和信任有正向影响.     

馆员工作满意度对组织承诺的影响研究——基于河南省高校图书馆的抽样调查

文章以高校图书馆为研究对象,在对河南省部分高校图书馆进行抽样调查的基础上,对馆员的工作满意度、组织承诺进行了调查及分析,并进一步分析了二者之间的关系,提出提升馆员组织承诺水平、稳定高校图书馆队伍的措施.     

论图书馆工作人员服务行为对读者亲和力的影响

读者亲和力表现为读者对图书馆的依恋,影响读者亲和力的因素很多,其中工作人员的言谈举止对读者亲和力的影响。     

读者满意与图书馆人力资源管理

本文从人力资源管理的角度出发，探讨通过加强图书馆内部组织合作，充分利用图书馆文献信息资源，提高人力资源的素质，以读者需求满意度为中心，提高服务质量和服务水平，更好的为读者服务。     

加强图书馆读者组织工作的构想

读者组织工作可以整合图书馆读者资源,彰显读者至上的服务理念;有利于图书馆开展读者调研,提高服务质量;有利于图书馆民主管理,促进图书馆事业的发展。加强读者组织工作需要壮大忠诚读者队伍,确立组织文化,构建组织机构平台和交互网络,把握读者需求倾向。     

Machiavellians' Motives in Organizational Citizenship Behavior

This study investigated the relationship between Machiavellianism, a predisposition toward manipulative behavior, and organizational citizenship behavior (OCB), defined by being helpful, cooperative, and conscientious. Given past findings that Machiavellians seek opportunities for impression management to obtain personal benefit, we hypothesized that the negative association between Machiavellianism and organizational citizenship behaviors toward the organization (OCBO) is stronger than the negative association between Machiavellianism and organizational citizenship behaviors toward individuals or groups (OCBI). Additionally, we hypothesized that Machiavellianism is associated with the OCB motive of impression management, but negatively associated with the OCB motives of organizational concern and prosocial values. Participants were 606 working adults (as well as their supervisors and co-workers) from various organizations in the U.S. South and West. Results generally confirmed the predicted relationships, which were consistent across supervisor and co-worker perceptions as well. Theoretical and practical implications of the findings are discussed.     

The Effect of Leader-Member Exchange Differentiation Within Work Units on Coworker Exchange and Organizational Citizenship Behaviors

The concept of leader-member exchange (LMX) is predicated on the notion that leaders have differing quality relationships with each subordinate, leading to the formation of an ingroup and an outgroup. This suggests that for a sophisticated understanding of the impact of LMX relationships on individuals’ sentiments and behaviors, followers’ perceptions of the collective set of workgroup LMX relationships may be as important as their individual LMX relationships. This research examines employee perceptions of LMX across 67 work units, and investigates how these perceptions relate to coworker exchange (CWX) relationships and organizational citizenship behavior (OCB). Results indicate that CWX is strongly, positively related to the LMX of the participant and their colleagues. A significant, positive relationship between measures of CWX and OCBs directed toward the work unit, but not the organization, was also observed.     

如何做好公共图书馆读者服务工作

读者服务工作一直是公共图书馆工作的一个重要内容,影响着图书馆的发展,本文通过笔者自己工作的黔东南州图书馆所开展的为读者服务的方法进行分析、总结,认为为读者创造良好的阅读环境,提高图书馆员素质是做好读者服务工作的重要内容。     

引入CRM提升图书馆服务质量

把客户关系管(CustomerRelationshipManagement,CRM)系统引入图书馆,是图书馆工作真正实现向"以读者为中心"模式转变的有力措施.论文分析了图书馆引入CRM的意义,探讨了图书馆引入CRM的内容和方法.     

图书馆引入服务科学(SSME)的可行性分析

服务一直是图书馆讨论的主题,也是服务科学(SSME)产生的基础.图书馆服务活动本身就具有SSME的属性,主要体现在:图书馆服务强调跨学科;具有SSME的三大基本要素;且拥有与SSME相同的目标--服务创新.基于此,SSME的提出,为图书馆服务提供了多方面的支撑优势.它不仅推动图书馆服务创新,体现出图书馆服务能力,而且具...     

清华大学图书馆流通通知短信发送服务的设计与实现

介绍短信发送服务在清华大学图书馆流通领域的应用,详细说明短信内容提取子系统和短信发送子系统的设计和实现方案。     

国际图书馆界全面质量管理二十年述评——走向卓越服务的历程

简要阐述从20世纪80年代末期至今,国际图书馆界实施全面质量管理的二十年历程,及其对推动世界图书馆事业发展的意义。     

Managing the Electronic Resources Lifecycle: Creating a Comprehensive Checklist Using Techniques for Electronic Resource Management (TERMS)

One of the core functions of the electronic resources librarian (ERL) consists of managing various stages of the electronic resource lifecycle. In order to do this effectively, it is extremely helpful to have a detailed guide on hand. An e-resources acquisition checklist can assist the librarian in covering all aspects of evaluation, acquisition, renewal, and cancellation of e-resources such as databases, e-books, e-journals, and more. Such a tool can be indispensable, especially for new ERLs attempting to get a grasp on the logistics of electronic resources management. Using the newly created Techniques for Electronic Resource Management, the author details the process by which librarians navigate the e-resources lifecycle.     

An Amicable Divorce: Programmatic Derivation of Faceted Data from Library of Congress Subject Headings for Music

Abstract

Music catalogers have embraced in current cataloging the flexibility, intuitiveness, and expressivity afforded by the Library of Congress’s new faceted vocabularies. In order to realize the full benefits to discovery these vocabularies offer, however, methods for programmatically assigning faceted terms retrospectively to existing metadata for music resources are required in order to mitigate the costs of manual enhancement of legacy data. This article describes efforts to repurpose existing Library of Congress Subject Headings as faceted data, taking advantage of recent developments in the MARC 21 formats. Limitations inherent to this process and ideas for future directions are described.