Strategic and bonding effects of enhancing the student feedback process

In order to produce distinctiveness that leads to competitive advantage, higher education institutions must remain cognizant that students are co-creators. Thus, to create genuine value in educational service delivery, there is a need for a more highly developed understanding of the student-institutional intersection. The present research contributes to the marketing of higher education by developing and testing a model related to the antecedents of a broader conception of student feedback as part of student/customer orientation and co-creation. Conceived as customer feedback, student feedback to an educational institution can be positive (compliment), negative (complaint), or be an idea for an improvement to any person, or service group of the institution. Perceived ease of the feedback process and perceived usefulness, customer orientation and affective commitment are found as antecedents to intention to provide feedback. The result is a model with conceptual and managerial implications for strategically bonding students to universities.     

The development of student feedback literacy: the influences of teacher feedback on peer feedback

Abstract

Although the concept of student feedback literacy has drawn increasing attention in higher education, empirical research on this matter is still in its infancy. In the area of peer feedback, little research has investigated the role of teacher follow-up feedback on peer feedback in the development of student feedback literacy. To address the research gap, a multiple-case study of three Chinese master’s students enrolled in an academic writing course was conducted, drawing on the students’ drafts with peer feedback, teacher written feedback on that peer feedback, semi-structured interviews, retrospective verbal reports, observation field notes and class documents. Three students’ epistemological and practical knowledge about, attitudes towards, and self-efficacy beliefs in peer feedback were found to improve at different paces and to different degrees. However, considerable individual variations were observed with two high-achieving, highly motivated participants becoming more feedback-literate than their under-achieving, minimally motivated peer. Teacher feedback on peer feedback was found to have distinct impacts on individual students, depending on learner factors including language ability, beliefs and motivation. These findings suggest that teacher feedback on peer feedback, if consistently provided and compatible with learner factors, can scaffold both cognitive and social-affective aspects of student feedback literacy.     

'They don't give us our marks': The role of formative feedback in student progress

This paper presents the results of an experimental evaluation of a change in assessment practice in one comprehensive secondary school. The school divided 104 Year 7 pupils into four mixed-ability teaching groups. One of these was given enhanced formative feedback on their work for one year, but no marks or grades. The other three groups were given marks and grades with minimal comments, which was the usual prior practice in this school (and many others). Using data derived from assessment, prior attainment, pupil attitudes and background information, we conducted a contextualized analysis of progress in the four teaching groups for all subjects. This showed that progress in the treatment group (formative feedback only) was substantially inferior to that of the other three groups. In this paper, we also use data from observation of the process and from group interviews with the students involved, to help explain these results. Our findings are relevant to a consideration of the often lessened impact of research findings when 'rolled' out into wider practice, and what may be done about this.     

The development of student feedback literacy: enabling uptake of feedback

Student feedback literacy denotes the understandings, capacities and dispositions needed to make sense of information and use it to enhance work or learning strategies. In this conceptual paper, student responses to feedback are reviewed and a number of barriers to student uptake of feedback are discussed. Four inter-related features are proposed as a framework underpinning students’ feedback literacy: appreciating feedback; making judgments; managing affect; and taking action. Two well-established learning activities, peer feedback and analysing exemplars, are discussed to illustrate how this framework can be operationalized. Some ways in which these two enabling activities can be re-focused more explicitly towards developing students’ feedback literacy are elaborated. Teachers are identified as playing important facilitating roles in promoting student feedback literacy through curriculum design, guidance and coaching. The implications and conclusion summarise recommendations for teaching and set out an agenda for further research.     

The role of student feedback in evaluating and revising a blended learning course

A graduate level course in library and information science was revised from face-to-face instruction to a blended learning model utilizing on site, interactive television, and online classes. This study investigates three related questions: (1) Will students provide detailed feedback if given the opportunity to complete an anonymous survey? (2) Will embedding an online survey within the course management software be an effective method of gathering feedback? (3) Will student feedback contain constructive critical information that will prove useful in evaluating and revising the course? An online survey created within the WebCT course management software was administered in 2001, 2003, 2005, and 2007. The total number of responses was 71. Results indicate that students were willing to provide detailed feedback, readily accepted the embedded survey, and provided constructive criticism that proved useful in the evaluation and revision process. The study concludes that this method is effective and may be most appropriate for courses with small enrollments.     

The role of student and alumni associations in the democratization process in Spain

Alumni associations are institutions that are used to create, maintain, or modify relations between educational organizations and their publics. Thus, student and alumni associations were a fundamental part of the workings of the education and employment engine in Spain during the political transition. Public relations managers of higher education institutions could gain information from alumni associations, professional associations, student associations, government, and the public in general, and therefore, achieve their goals with greater ease.     

Essay writing in biology: An example of effective student learning?

The views of first-year biology students (N=337) on an essay writing assignment were evaluated by means of a questionnaire. The students were asked to reflect on the strategies they employed, the number and type of resources used, their areas of difficulty and to evaluate their own performance. The data were used to elucidate possible areas of discrepancy between the approach taken by the students and that suggested by the Biology Department via information in student manuals and evaluation criteria. The data were also compared to similar studies on student writing previously reported for students of psychology and history. Finally a series of recommendations is made to help staff to allow their students to develop improved writing strategies, minimise the possible difficulties encountered and allow the writing exercise to fulfil its desired outcome, that of being an integral part of the process of learning.     

An analysis of student characteristics within the student decision making process

ABSTRACT Young peoples' decision making when considering extending their education, obtaining training or deciding on their careers is a complex interactive process. Interests and choices can change due to the information available, which may also be modified by influential parties such as peers, teachers, careers officers, parents and other significant adults. They may also be affected by their own life experiences, either within or outside the class. By examining the selection of a university as a decision making process, much can be learnt which will provide recruitment personnel with a means of choosing more functional tools in achieving their enrolment goals. Many researchers (particularly from North America) have focused on higher education (HE) decision making itself and the information that adolescents require when arriving at their decisions, but there has been very little work performed within the UK. The aim of this article is to report research findings from a large-scale survey (n=674), incorporating a variety of further education institutions (sixth form departments, schools and colleges) within the north west of England, whose pupils were planning on entering HE within the next 12 months. The institutions (some of which were in affluent areas or deprived areas, some of which contained highly academic pupils whilst others did not, some of which were single-sex institutions) were selected using a convenience-based sampling method so that a variety of pupil characteristics were captured. The survey asked questions concerning the early period of who first stimulated the pupils to apply to university (problem recognition), how and when this occurred, through to the final decision of where to attend and why (evaluation of alternatives). Results showed that in the problem recognition phase, boys were more likely to be introduced to HE by their parents than were girls, and those pupils who made their minds up earlier to enter HE (more academic pupils) were less likely to rely upon teachers but more upon parents. In the information search phase, the prospectus was the most important source of information and the majority spent at least three months searching, although females took longer to gather their data than did males. With the evaluation of alternatives phase, course content was more important to females, whereas reputation was more important to males and the most critical factor in causing apprehension was that of grade expectations (particularly by the less academic pupils), with females being less confident than males in achieving the necessary entry qualifications. Another reason to cause one to change one's mind was the 'social atmosphere', as obtained on an open day visit. Also, females were more anxious about moving away from home than were males.     

Peer review in the classroom: student perceptions,peer feedback quality and the role of assessment

Abstract

Peer review in the classroom can enhance numerous employability skills such as critical appraisal, writing skills, reflection practices and collaborative experiences. This study takes place over two years and discusses the implementation of a repeating blind peer review cycle across a single semester for final year chemistry students enrolled on a compulsory employability module. The feedback cycle promotes personal reflection through the use of mini-reflective questionnaires. The process was assessed by academic tutors at the resubmission stage and/or the peer feedback stage where the quality of peer feedback was directly assessed. The research investigates the quality of peer feedback, the importance of assessment and student perceptions of what is most useful. Methods include directed content analysis of feedback produced, student opinions and a focus group. Students were capable of offering useable feedback across a range of assessment criteria but tend to focus on the important criteria best aligned to the particular assignment. A range of motivational factors and tactics were noticed but students tended to find reviewing the most beneficial.     

Using a hypertext environment for teaching process writing: An evaluation study of three student groups

The present research consisted of a comprehensive evaluation of a hypertext model for teaching process writing at the junior high and high school level. Interests were to determine how two teachers and three different age groups of students used and reacted to the model, specifically, its embedded design features of model stories, note cards, idea buttons, mini-lessons, branching buttons, and cut-and-paste-tools. Results showed applications of the embedded features to vary based on teacher attitudes, feature attributes (e.g., ease of use and appeal), and student characteristics. Older students made more usage of many of the features, but were less positive about the hypertext model given their greater involvement with completing writing assignments rather than with exploring new forms of writing. The implications of the results are discussed regarding the instructional design and classroom implementation of new technologies for teaching process writing strategies.This study was conducted as a doctoral dissertation completed by the first author at the University of Memphis under the supervision of the second and third authors.     

The motivational paradox of feedback: teacher and student perceptions

The notion that future performance can be affected by information about previous performance is often expressed in terms of ‘closing the gap’. Feedback has long been recognised as a mechanism through which teaching and learning may be influenced. The current wave of support in the United Kingdom for assessment for learning echoes these sentiments. This paper examines the feedback strategies employed by two experienced literacy practitioners in England. Using data gathered from field observations, interviews and documentary sources, the paper presents evidence of espoused practice associated with feedback, demonstrating that whilst teachers may claim that they make effective use of some feedback strategies to support pupils’ learning and motivation, that this is not supported by empirical data. The paper also identifies that whilst some teachers aim to mark every piece of pupils’ written work for perceived motivational benefits; such a strategy can undermine pupils’ intrinsic motivation and lead to a culture of over-dependency, whereby the locus of control with regard to feedback lies solely with the teacher. The paper concludes by exploring some possible implications for practice with regard to the provision of written feedback in particular.     

Computer-aided authoring of assessment instruments: An activity-theoretical approach

Abstract

Various researches have been conducted on the role and importance of assessment in education as well as its impact on the learner and the overall learning process. In fact, the way assessment is formulated in a particular subject shapes the way students learn. They focus their learning to comply with assessment requirements that they anticipate. In this article, the study is focused on the written examination papers (teacher-made tests) that are normally prepared at the end of a semester or an academic year to assess students of secondary and tertiary levels. The study also investigates how well papers are set and balanced according to the cognitive levels defined by Bloom (1956) and the learning outcomes/objectives as defined for the subjects. A collaborative process model as a framework for the design of such tests that can enhance the evaluation process is proposed. A brief argument is made for a case for a computer-supported collaborative environment to implement such a framework and which is based on activity theory. Such a framework is implemented in the form of MYSTIC; a collaborative authoring software for assessment instruments. The software allows stand-alone as well as collaborative authoring of examination papers and also helps academics' decision-making concerning the examination paper balancing and moderating process by graphically displaying and comparing marks allocated per question paper against the learning objectives     

Assessing postgraduate student perceptions and measures of learning in a peer review feedback process

Peer review feedback, developed to assist students with increasing the quality of group reports and developing peer review skills, was added to a master’s level Climate Change Policy and Planning unit. A pre- and post-survey was conducted to determine whether students found the process a valuable learning opportunity: 87% of students responding to the post-review survey indicated they saw benefit in both developing and receiving peer review feedback. Peer review design minimising the potential for plagiarism resulted in low levels of student concern surrounding plagiarism. Marks allocated by students were valid (consistent with the lecturer) and were generally reliable; however, distribution of marks had a higher variance where group report quality was low. Training on completing the peer review template could result in more reliable feedback. Consistent with the literature, the feedback developed during the peer review process focused on style and presentation preferentially to content. Seven out of eight group reports improved between report submissions, with all groups responding to peer review feedback. Peer review feedback and changes made to group reports indicated students had limited capacity to judge the quality of referencing and critical analysis.     

The impact of student feedback on teaching in higher education

Receiving feedback from students has become a normal part of life for university teachers worldwide. This puts pressure on them from several sides and may be an influential factor that leads them to tailor their teaching to students’ preferences. The aim of this study was to investigate teachers’ perceptions of student feedback and how it affects their teaching choices. A survey was sent out to all teachers at the School of Business, Economics and Law at the University of Gothenburg, Sweden. The study found that student feedback is perceived positively by university teachers, has a large impact on their teaching and helps improve courses. Student feedback pushes teaching in the direction of fewer lectures and more tutorials, seminars and case studies. Teachers receiving negative student feedback experience more negative feelings related to the feedback, and are also more likely to introduce unjustified changes to their teaching in order to please students. These teachers also tend to have less teaching experience. However, a very large majority of teachers have a high level of professional pride and integrity and do not make (as they perceive them) unjustified changes to their teaching.