Evaluation of the KA24 (Knowledge Access 24) service for health- and social-care staff in London and the south-east of England. Part 1: quantitative

AIMS AND OBJECTIVES: This two-part paper aims to identify the main transferable lessons learned from both the quantitative and qualitative evaluations of the Knowledge Access 24 (KA24) service of online databases and selected full-text journals for health and social care staff in London and the south-east of England. The quantitative evaluation analysed usage rates and user registration with the objective of measuring uptake by previously disadvantaged staff, and to inform the subsequent qualitative survey. METHODS: User and usage data were analysed by type of NHS Trust, by type of user, and by what was being used. The evaluation assessed development in user registration and usage of both databases and journals over a 2-year period. Data were aggregated and analysed both monthly and quarterly. RESULTS: Usage levels increased, but uptake in both the mental health and primary care sectors was comparatively slow. Nurses and allied professionals used the service more than doctors. The increase in usage of full-text journals over the usage of databases was marked. CONCLUSIONS: Previously disadvantaged staff used electronic resources. A qualitative survey was needed to identify the main enablers and barriers to uptake.     

Knowledge spaces in the Internet and Semantic Web (Part 2)

This paper is the second part of the article with the same title. In the first part, the general aspects of a new field known as the Semantic Web and the history of the issue, the basic challenges for the establishment of knowledge spaces in the Internet, and problems in the extraction of knowledge from texts in natural languages (NLs) that arise in this context were discussed; as well, a review of designs and systems developed by foreign teams and organizations was presented. The aim of this article is to make a science metric analysis of publications on the subject in the proceedings of key Russian conferences. Based on this analysis, which was conducted with the use of special means for extraction of information from texts, research groups and lines of investigation in the field of interest in Russia and the member countries of the Commonwealth of Independent States are discovered; it is inteded to complete their consideration in the third part of this study.     

Bibliotherapy for mental health service users Part 2: a survey of psychiatric libraries in the UK

Aims and objectives: UK health policy advocates a patient‐centred approach to patient care. Library services could serve the rehabilitation needs of mental health service users through bibliotherapy (the use of written, audio or e‐learning materials to provide therapeutic support). Part 2 of this two‐part paper assesses the views of psychiatric libraries in the UK on providing access to service users and possible services provided. Methods: An e‐mail questionnaire survey of psychiatric library members of the psychiatric lending co‐operative scheme (n = 100) obtained a response rate of 55%, mostly from libraries based in hospitals. Results: At present, libraries funded by the health service provide minimal facilities for service users. Librarians are uncertain about the benefits and practicalities of providing access to service users. Conclusions: In order to implement change, information providers across the National Health Service (NHS) will need to work collaboratively to overcome attitudinal and institutional barriers, including the key issue of funding.     

2. CBQ REVIEW ESSAY: Reporting Wars and the Military (Part 1)

Leslie Halliwell's The Filmgoer's Companion (New York: Hill and Wang, 1974—$25.00)

Ray Armes' Film and Reality: An Historical Survey (Baltimore: Penguin Books, 1974—$1.95, paper)

Peter Harcourt 's Six European Directors: Essays on the Meaning of Film Style (Baltimore: Penguin Books, 1974—$2.50, paper)

James Robert Parish' The RKO Gals (New Rochelle, N.Y.: Arlington House, 1974—$14.95)

Lee R. Bowker's Elements of Film (New York: Harcourt Brace Javanovich, 1974—$5.95, paper)

Jump Cut: A Review of Contemporary Cinema (3138 West Schubert, Chicago, Ill. 60647—$3.00 for 6 issues a year, or 50c each)

William Kuhns' Themes Two (Dayton, Ohio: Pflaum/Standard, 1974—$4.95, paper)

Raoul Walsh's Each Man in His Time: The Life Story of a Director (New York: Farrar, Straus and Giroux, 1974– $10.00)     

The hospital library online--a point of service for consumers and hospital staff: a case study.

The Health Library at Stanford University is described in the context of electronic information services provided to Stanford University Medical Center, the local community, and Internet users in general. The evolution from CD-ROM-based services to Web-based services and in-library services to networked resources are described. Electronic services have expanded the mission of The Health Library to include national and international users and the provision of unique services and collections.     

The emerging Web 2.0 social software: an enabling suite of sociable technologies in health and health care education

Web 2.0 sociable technologies and social software are presented as enablers in health and health care, for organizations, clinicians, patients and laypersons. They include social networking services, collaborative filtering, social bookmarking, folksonomies, social search engines, file sharing and tagging, mashups, instant messaging, and online multi-player games. The more popular Web 2.0 applications in education, namely wikis, blogs and podcasts, are but the tip of the social software iceberg. Web 2.0 technologies represent a quite revolutionary way of managing and repurposing/remixing online information and knowledge repositories, including clinical and research information, in comparison with the traditional Web 1.0 model. The paper also offers a glimpse of future software, touching on Web 3.0 (the Semantic Web) and how it could be combined with Web 2.0 to produce the ultimate architecture of participation. Although the tools presented in this review look very promising and potentially fit for purpose in many health care applications and scenarios, careful thinking, testing and evaluation research are still needed in order to establish 'best practice models' for leveraging these emerging technologies to boost our teaching and learning productivity, foster stronger 'communities of practice', and support continuing medical education/professional development (CME/CPD) and patient education.     

Evaluation of outreach services for primary care and mental health; assessing the impact

Objectives: This paper reports an evaluation, carried out for London Health Libraries, of the impact of outreach services to primary care and mental health workers in 13 different settings. The main aims of the project were to identify the impact being made by the service, and to produce best‐practice guidelines for outreach services in this kind of community setting. Methods: Analysis of documents, analysis of any evaluation already carried out, interviews with outreach librarians, survey of a representative sample of users (eight services). The services evaluated were very diverse in terms of setting, structure, functions and activities. The evaluation was therefore largely qualitative. Emphasis was placed on trying to identify critical incidents, where it could be shown unambiguously that the outreach services made a difference to practice. Findings: Service recipients felt better informed, more up to date, more aware of resources, more confident and supported in their work, and saved time. Direct impacts, such as improved patient care, cost savings, etc., were more difficult to establish. Conclusions: The study identified the main areas of impact, and the main factors which affected this. Recommendations for good practice in such outreach services are made. Lessons of this evaluation for impact studies in general are presented, in particular the difficulty of assessing ‘direct’ impacts.     

Innovations in Providing Access to Research and Knowledge: Directions for Systems Improvement in the Law Library

ABSTRACT

In this article, the authors explore the future of legal reference services, continuing the discussion raised in their previous article, at 26 LRSQ 57 (No. 1/2, 2007). Again considering examples of popular and effective services from the non-library (commercial) world, they examine underlying trends and suggest points for improvement in library systems. They concentrate their focus on the academic law library, and on the changing role of the reference librarian.     

The move to community care and the impact of long-term disability on health service provision: some implications for library services

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