Organisational critical success factors in adoption of e-banking at the Woolwich bank

The provision of banking services on the Internet (e-banking) is growing but there is a lack of research related to the organisational issues involved in its adoption. This paper brings theory and practice together by synthesising the existing literature with real-life experience of a UK bank. Two questions motivated this research. First, what is the experience of organisations in adopting e-banking? Second, what are the organisational factors which are critical to the success in e-banking adoption? A case study research approach was used to investigate organisational critical success factors in e-banking adoption at The Woolwich bank. The factors found to be most critical for success in e-banking included: understanding customers, organisational flexibility, availability of resources, systems security, established brand name, having multiple integrated channels, e-channel specific marketing, systems integration, systematic change management, support from top management, and good customer services. We concluded that banks need to implement considerable organisational changes in order to web-enable themselves. The main focus of their e-commerce strategy should be to integrate the e-banking channel with other service delivery channels to maximise benefits.     

The critical success factors of business process management

Although business process management (‘BPM’) is a popular concept, it has not yet been properly theoretically grounded. This leads to problems in identifying both generic and case-specific critical success factors of BPM programs. The paper proposes an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task–technology fit. The main premise is that primarily the fit between the business environment and business processes is needed. Then both continuous improvement and the proper fit between business process tasks and information systems must exist. The underlying theory is used to identify critical success factors on a case study from the banking sector.     

Increasing process orientation with business process management: Critical practices’

This paper studies the role of business process management in creating a higher business process orientation. The purpose is to analyze previously suggested practices to identify those that are critical at a certain business process orientation maturity level and those that are not. A case study is used to identify the critical success factors. Then a statistical analysis of a sample of 324 companies is undertaken to operationalize the success factors in the form of critical practices. Organizations following these critical practices at a certain level will reach higher process orientation sooner.     

Examining the critical success factors of cloud computing adoption in the MSMEs by using ISM model

For cutting down cost and improving the efficiency of enterprises, adoption of innovations in ICT especially in cloud computing applications is the need of the time in the highly competitive global environment. It has been noted that generally, the Indian MSMEs are not utilizing the CC applications for the promotion of their business activities and are not availing their benefits. Hence, in the present investigation, the critical success factors (CSFs) for cloud computing adoption (CCA) in the Indian micro, small and medium enterprises (MSMEs) are identified through an exhaustive literature review and expert opinions. The association between the identified factors is established by employing an interpretive structural modeling methodology that is a multi-criteria decision making (MCDM) approach. Later, the MICMAC analysis is carried out for identifying the factors having high influential power. The results of the study revealed that a CSF namely ‘previous technological experience’ is the most significant factor having the highest driving power. The findings of this research are intended to guide cloud service providers, enterprise managers, and governmental bodies in formulating the strategies and policies for effective implementation of cloud computing facilities and harness the benefits of the same. This study makes a significant contribution to the knowledge base of CC adoption for future research in the subject field.     

An evaluation of the critical success factors impacting artificial intelligence implementation

AI systems offer organizations great benefits causing decision-makers to invest more in these systems. The advantages of AI cannot be achieved without successful implementation. Thus, it is crucial to recognize the factors impacting the successful implementation of AI. It is also important to assess and rank these factors by their importance to assist decision-makers in implementing these systems and increasing the success rate. Due to its importance, scholars called for studies to expand our knowledge in this critical area. This paper identifies, extracts, and assesses the most critical factors that influence the implementation of AI systems. This study identifies nineteen factors and categorizes them into four categories: organization, technology, process, and environment. The analytical hierarchy process is used to evaluate the factors and the categories. The analysis offers two types of results, at the category level and the level of the factors. The results indicate that technology is the most significant of the four categories. The results also suggest that ethics is the most crucial factor among all nineteen factors. The order of all factors and discussions of the implications of the findings for practice and research are presented in the paper.     

A platform-based approach to ambidexterity for innovation: An empirical investigation in the public sector

Innovation in the public sector plays an important role in improving the quality of public services and addressing economic and societal challenges. Most of the previous research on innovations has focused on the private sector. How organizations may achieve ambidexterity for innovations in the public sector characterized by unique constraints has been largely underexplored. Platforms have emerged as key components in organizations’ approaches to innovation. Using an empirical study in a public sector organization, this study identifies a platform-based approach that can be used to achieve ambidexterity in balancing exploitative and exploratory innovations in the public sector. Organizations facing constraints pertaining to structure, risk, and value may benefit from considering their product/service development, process management, and value formulation through this approach. This study also identifies practices in platform development, appropriation, and control that contributed to the success of the platform-based approach.     

In search of project classification: a non-universal approach to project success factors

In this study we attempt to answer two questions: Is there a natural way to classify projects and what are the specific factors that influence the success of various kinds of projects? Perhaps one of the major barriers to understanding the reasons behind the success of a project has been the lack of specificity of constructs applied in project management studies. Many studies of project success factors have used a universalistic approach, assuming a basic similarity among projects. Instead of presenting an initial construct, we have employed a linear discriminant analysis methodology in order to classify projects. Our results suggest that project success factors are not universal for all projects. Different projects exhibit different sets of success factors, suggesting the need for a more contingent approach in project management theory and practice. In the analysis we use multivariate methods which have been proven to be powerful in many ways, for example, enabling the ranking of different managerial factors according to their influence on project success.     

Innovation in services in networks of organizations and in the distribution of services

Three approaches of studying innovation in services are recognized: the assimilation, demarcation and synthesis approach. The synthesis approach attempts to arrive at a theory relevant for service and manufacturing. Gallouj and Weinstein [Gallouj, F., Weinstein, O., 1997. Innovation in services. Research Policy 26, 537-556] were one of the first to take this approach. This article contributes to the synthesis approach by revising their theory to enable reasoning about recent innovation trends in networks of organizations and in the distribution of services. The theory revision is based on several case studies. Implications for the study of innovation are discussed in terms of results from recent demarcation studies.     

基于产品创新度的NPD项目关键成功因素研究

 在国外相关文献分析的基础之上，建立了一个企业新产品研发（NPD）项目关键成功因素的概念模型，通过分析不同创新程度NPD项目关键成功因素的差异，提出了五条相关的基本假设；问卷调查了国内97家企业，对数据进行统计学分析，最终验证了五条假设基本成立。     

新产品研发项目关键成功因素实证研究——基于不同的企业创新战略

在国外相关文献分析的基础之上,建立了一个企业新产品研发(NPD)项目关键成功因素的概念模型,通过分析企业创新战略对NPD项目关键成功因素的影响,提出了六条相关的基本假设,问卷调查了国内97家企业,对采集到的数据进行统计学分析,最终验证了六条假设基本成立。     

我国企业实施业务流程重组的关键成功因素分析

采用实证及文献研究的方法,在研究BPR管理模型的基础上,得到了4点影响企业业务流程重组成功的关键因素,由此得出结论,业务流程重组是一项复杂的系统工程,只有把握好关键成功因素,在企业管理的各个方面都做好充分准备,才能提高流程重组的成功率.     

Understanding the roles of business ecosystems in large public IT infrastructure project development: The case of M-Taipei

This case study examines how public–private business ecosystems play a critical role in pubic IT infrastructure project development. In studying the world's foremost wireless “cyber city,” the M-Taipei project, we argue that the symbiotic nature of relationships in business ecosystems is of critical importance in conducting the public IT project. Based on the case data, we differentiate three forms of business ecosystems – knowledge-oriented, resource-oriented, and business-oriented which emerged in the different phases of project development. We hope to provide a foundation for future discussions on this increasingly important view of research and practice.     

The perceptions of information systems designers from the United States, Japan, and Korea on success and failure factors

This study examined the views of information systems (IS) designers from the United States, Japan and Korea on the importance of IS development factors in terms of how they contribute to both the success and failure of IS projects. IS designers from the US viewed Communication of the Project Goals and Characteristics of the IS Designers as more important than did the IS designers from Japan and Korea, but rated Characteristics of the Project Leader as less important. The results also indicated that the IS designers did not view the relative importance of the IS development factors, the same in terms of contributing to the success and failure of IS projects. Results obtained from the US sample were consistent with a self-serving bias, while the results obtained from IS designers from Japan were consistent with a self-effacing bias. No significant differences between the success and failure factors were observed for the Korean sample. It was noted that a self-serving bias may prevent IS designers from learning based on past experiences with IS failure.     

Conceptualising value creation in data-driven services: The case of vehicle data

The creation of data-driven services generates new value streams, leading to the emergence of new actors and ultimately to new market configurations. In the automotive industry, the data generated by vehicles during use paves the way for new types of data-driven services. Based on interviews with eleven prominent experts of the Central European automotive industry, we identify key actors in establishing vehicle data-driven services and their data sharing relationships. We illustrate both in a conceptual multi-actor model for value creation in vehicle data-driven services and evaluate it in the context of six real-life cases. Our study adopts an ecosystem perspective and marks an important step towards the systematic design of a conceptual multi-actor model for vehicle data-driven value creation that can help to guide next research endeavours in data-driven service development.     

Performance of an internet of things project in the public sector: The case of Nice smart city

The Internet of Things (IoT) technology provides a lot of possibilities to develop IT projects that offer to the citizens platform of services for better conditions of living and transporting. Our study contributes to the topical subject of smart cities analysing the performance of an IoT-platform based solution. It evaluates if an IoT platform project can achieve business, environmental and social objectives all together. We select and test a project developed in Nice (France) where 5.000+ sensors are deployed on parking slots to improve the urban transport. The benefits of the IT project are determined comparing data extracting from Nice and compared with two other similar cities (Marseille and Toulon) which play the role of control group. The analysis of the value creation and value capture suggest a governance model for a private and public collaboration. Our findings help public managers to understand better private-public partnership and then prepare the future cities development.     

Nurturing a FinTech ecosystem: The case of a youth microloan startup in China

Financial technology, or FinTech, involves the design and delivery of financial products and services through technology. It impacts financial institutions, regulators, customers, and merchants across a wide range of industries. Pervasive digital technologies are challenging the fundamentals of the highly regulated financial sector, leading to the emergence of non-traditional payment systems, peer-to-peer money exchanges and increased turbulence in currency markets. This case study explores the development of a FinTech company in China that offers microloans to college students. Five lessons learned are presented for organizations to better manage the challenges and to leverage the opportunities amidst the disruption of financial sector. Our findings also shed light on how digital technology 1) offers the strategic capability for a firm to occupy a market niche in financial sector, 2) enables the generation of alternative credit scores based on non-traditional data, and 3) improves the financial inclusion of previously excluded market segments.     

基于多案例分析的企业技术交易成效关键影响因素研究

基于陕西省3家不同行业背景企业的深度访谈,通过多案例研究方法对企业技术交易成效的关键影响因素进行研究。研究结果表明:技术交易相关法律政策环境、技术满足市场需求程度、技术供需双方沟通协调程度和技术需求方消化吸收能力是影响企业技术交易成效的关键因素。在此基础上,提出企业技术交易成效关键影响因素的鱼骨模型,明晰企业在进行技术交易时应重点考虑的影响因素及影响路径。     

Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors

Customer relationship management (CRM) and knowledge management (KM) have become key strategic tool for all companies, especially in the current competitive environment. Moreover, customer knowledge is an important issue for CRM implementation. Reviewing the literature, we found many studies that analyze the crucial role played by KM initiatives as determinants of the success of CRM. Moreover, we found also diverse studies that show high rates of failure when implementing that strategy, so there is still no integrated conceptual framework to guide companies to their successful implementation. In this paper, with data of 153 Spanish hotels, we examine the relationships between KM and CRM success using a structural equation model. The main contribution is that having knowledge management capabilities is not sufficient for the success of CRM, but there are other factors to consider. In particular, organizational factors indeed impact CRM success and they appear to be intermediaries of the impact of other factors (KM capabilities/technological/customer orientation factors) in the success of CRM (in financial and marketing terms).     

The state of play of blockchain technology in the financial services sector: A systematic literature review

The modern trends of digitalization have completely transformed and reshaped business practices, whole businesses, and even a number of industries. Blockchain technology is believed to be the latest advancement in industries such as the financial sector, where trust is of prime significance. Blockchain technology is a decentralized and coded security system which provides the capability for new digital services and platforms to be created through this emerging technology. This research presents a systematic review of scholarly articles on blockchain technology in the financial sector. We commenced by considering 227 articles and subsequently filtered this list down to 87 articles. From this, we present a classification framework that has three dimensions: blockchain-enabled financial benefits, challenges, and functionality. This research identifies implications for future research and practice within the blockchain paradigm.     

黄河上游荒漠绿洲生态系统服务对三生用地变化的响应——以银川市为例

【目的】探究荒漠绿洲三生用地变化及其生态效应,可为黄河流域生态保护和高质量发展提供决策参考。【方法】本文以1990—2020年黄河上游荒漠绿洲区——银川市为例,提出了生态系统服务价值（ESV）当量因子的系数修订方法,建立了银川市与全国ESV当量因子的系数关系,分析了ESV对三生用地时空变化的响应特征。【结果】结果表明：①生态用地在银川市三生用地中比例最高,但研究时段内有所降低,由1990年的69.49%下降为2020年的57.68%,同期,生产用地稳中有增,由28.54%提升为32.52%,生活用地扩张迅速,由2.37%提升为9.81%;生活用地动态度变化剧烈,生产用地与生态用地动态度渐趋平缓。②1990—2020年ESV总量增加了38423.65万元,生态用地质量提升对ESV的增加效应大于生产用地和生活用地扩张导致的ESV降低效应;结构上,调节服务对ESV的贡献最大且持续提升,比例从1990年的82.29%增为2020年的83.76%,其他服务比例均有所降低。③城市扩张、能源基地建设、移民迁入等因素是导致ESV下降的重要原因,导致城区、宁东能源基地和重点移民迁入区ESV降低;生态建设是ESV的提升主因,白芨滩自然保护区、黄河生态带核心区以及贺兰山东麓葡萄长廊等区域的ESV增加明显。【结论】今后发展中,需要提升生活用地和生产用地的效率以降低其扩张速率,以降低挤占生态用地的压力,同时,需要持续改善生态用地质量,以促进荒漠绿洲生态系统健康可持续发展。