Expanding horizons for GIS services in academic libraries

During the past five years, libraries engaged in GIS services have encountered challenges and opportunities related to partnerships, staffing and management, user education, and data access.Many avenues exists for expanding both the scope and depth of these services to meet the user community's needs.     

关于我国图书馆数字参考服务的思考

在对我国图书馆数字参考服务现状进行调查分析的基础上，说明了我国图书馆数字参考服务存在的主要问题，并提出一些建议。     

谈高校图书馆的数字化参考咨询

文章探讨了数字化参考咨询的深刻涵义,以及在高校图书馆实现数字化参考咨询的服务形式,对高校图书馆开展数字化参考咨询需要解决的问题进行了阐述.     

国外图书馆GIS服务及其启示

本文评述了国内外图书馆GIS服务两种研究流派,并就其中一种研究流派的国外此类服务产生的技术背景和政策背景及其实践进行详细论述。结合我国图书馆实际,提出在我国图书馆开展GIS服务应加强政策支持、多方合作和馆员培训。     

公共图书馆需大力加强老年读者服务工作

论文通过分析老年人的阅读心理和阅读特点，指出在人口老龄化速度最快的我国，公共图书馆必须关注老年群体，大力加强老年读者服务工作。     

美国图书馆界数字化参考服务的发展

1 引言 2001年1月12日,美国国会图书馆与OCLC联合召开了题为“在每天24小时/每周7天的世界构造虚拟参考桌面”的会议。会议期间,国会图书馆     

论图书馆的电子书服务及数字版权管理

电子书产业是伴随因特网发展而出现的一个新的产业，是数字化图书馆建设中的重要组成部分。本文从我国电子书服务的现状和数字版权管理等方面来论述数字图书馆的电子书发展。     

国内图书馆实行数字化参考咨询服务的探讨

本文介绍了目前国内外数字化参考咨询服务的实践，简要分析了国内数字化参考咨询服务的一些特点，在此基础上，对国内开展数字化参考咨询服务的认识、服务方式、组织和人员配置等问题进行了初步探讨。     

美国公共图书馆的读物咨询服务

公共图书馆的文学作品需求量一贯很高,读物咨询服务是针对成年小说读者的导读服务,是当前美国公共图书馆工作重点之一.     

Making the digital turn: Identifying the user requirements of digital scholarship services in university libraries

This paper reports on a research study aiming to identify the user requirements of digital scholarship services (DSS) in university libraries. Due to the exploratory nature of this study, a case study approach was adopted as the overarching methodology. Wuhan University Library (one of the top university libraries in China) was adopted as the case study. Specifically, a mixed qualitative-quantitative approach was employed for the case analysis. A qualitative study was performed aiming to identify and qualify users' DSS requirements. The analysis of qualitative interview data pointed to 17 DSS requirements under five themes: formulating research ideas, locating research partners, writing research proposals, conducting research, and publishing results. Subsequently, a quantitative Kano model analysis was undertaken to validate, verify and prioritise the DSS requirements identified. Based on measuring individual requirements' priority, DSS requirements were classified into four types: must-be, one-dimensional, attractive, and indifference. Finally, a set of strategic suggestions for DSS development were devised. This paper is of interests to library and information science researchers, as well as library managers and professionals. Although the data were collected from a university library in China, the research findings provide useful insights and implications that can be shared across international borders.     

数字化参考咨询服务及图书馆服务功能的拓展

论述数字参考咨询服务的特点,探讨在数字化信息环境下图书馆的参考咨询服务的深化与拓展.     

我国图书馆数字参考咨询工作研究

文章针对我国图书馆数字参考咨询服务的基本状况进行了一次抽样调查,在调查的基础上,分析了我国图书馆数字参考咨询服务的现状、存在的问题以及解决问题的对策。突出体现了合作数字参考咨询是网书馆数字参考咨询发展的必然趋势。     

用户档案信息在高校数字图书馆服务中的价值

高校数字图书馆面对的是数以亿计的互联网用户。要有针对性地开展个性化服务,就得先了解用户的特征,因而建立用户个人数字档案并予以归纳研究,是极为必要的。通过建立、分析网络社会中数字图书馆用户群体的档案信息,可准确把握其需求特征及行为特征,作为改进服务的参考。     

论网络环境下公共图书馆特色信息服务

公共图书馆特色信息服务是一种全新的服务模式,而网络环境下的特色信息服务是一种全新概念的信息服务.论文从网络环境下信息服务的特点入手,分析了特色信息服务的趋势和面临的难点,论述了网络环境下公共图书馆特色信息服务的举措和特色服务实践.     

略论公共图书馆利用版权权利限制制度为残障读者提供网络服务

三网融合与宽带应用等新技术为知识信息的远程传播打开了方便之门,版权法中的权利限制制度为公民的基本文化权益保障与信息公平提供了理论政策支持。作为公益性文化传播机构,公共图书馆在面向残障读者这一特殊人群提供网络服务时,可以在现有立法与实践案例的基础上深入挖潜,呼吁制度倾斜,勇于探索新的服务项目,在提供平等信息服务方面发挥更大作用。     

Proactivity in digital public services: A conceptual analysis

Public organizations are looking for new ways to use digital technologies to increase the efficiency of their internal processes and improve their interactions with clients, whether citizens or businesses. In response, scholars suggest that public organizations be proactive in digital public services such that the organizations approach their clients, rather than the other way around. In the most extreme form of proactivity, clients do not have to do anything to receive a public service. Although various examples of proactive public services are in use, how proactivity changes the conceptual understanding of digital public services remains unclear. Therefore, we derive the changes that proactivity causes in a conceptualization of digital public service by means of a conceptual analysis through the lens of a seminal theoretical work on proactivity. The results indicate that proactivity can ensure equal accessibility to a subset of public services, rely on more comprehensive integration of IT systems on the back end, and change how value is co-created in the service process. We formulate the changes as propositions that future work can investigate empirically and discuss proactive digital public services as a way to reduce clients' administrative burden. We contribute to theory by clarifying the conceptual changes in digital public services that proactivity invokes and call for joint research by scholars of public administration, information systems, and service management to relate the research streams of administrative burden and proactive digital public service.     

数字鸿沟与网络时代公共图书馆的职能

论文介绍了数字鸿沟研究中的图书馆。因特网发展导致的“数字鸿沟”使公共图书馆的保障信息公平的作用被重新认识。数字鸿沟问题使人们对公共图书馆职能有了新的认识，公共图书馆在消除数字鸿沟方面的特殊作用有：提供公共计算机因特网接入、进行基本信息技能教育、提供合适的网络信息资源。