知识管理与我国制造业的整合应用

知识经济的到来,对我国制造业来说,是机遇,更是挑战。本文针对当前我国制造业中实行的几种制造模式存在的问题,指出只有进行知识管理才能以最小的投入获取最大的收益,才能加速我国制造业的创新,为我国制造业带来新的生命力,并对制造业各个环节中如何进行知识管理作了详细分析,最后设计了一个全面解决方案,为我国制造业的发展道路,作了有益的探讨。     

离散制造业的产品开发知识管理研究

首先从离散制造业以产品为核心的特点出发,探讨其产品开发过程和知识管理的密切关系及应用现状;接着,对产品开发过程所涉及的知识进行分类和建模,建立了针对离散制造业特点的产品开发知识模型;最后,提出了面向离散制造业产品开发的知识管理框架,以不断提升其知识管理水平。     

Knowledge management view of environmental sustainability in manufacturing SMEs in the Philippines

This study highlights the role of knowledge management (KM) in enabling small and medium enterprises (SMEs) in a manufacturing industry in a developing country to engage in environmentally sustainable business. Drawing on the knowledge-based view of the firm, it argues that resource-constrained SMEs rely on their relational capital to augment their capability to innovate in order to find better and environmentally sound ways of doing business. However, SMEs need to harness their KM orientation in order to leverage the knowledge-based resources emanating from their relational capital towards building their innovation capability. This capability is essential in integrating effective environmental management practices in business. The findings from our analysis of data from a survey of 241 manufacturing SMEs in the Philippines support these hypotheses and underscore the importance of developing an organisational capability to engage in KM in order to adopt sustainable business practices. The implications of the findings are also discussed.     

供应链中的知识管理

基于物流与资金流的供应链理论已经不能满足现代企业在剧变的生存环境中赢得竞争优势的要求，知识已经成为提高供应链整体动作效率进而提高供应链成员竞争优势的关键性要素之一，在原有的基于物流与资金流的供应链管理的基础上强化知识管理已经成为供应链管理发展的必然趋势之一，本文认为加强供应链成员间的知识共享与传播是供应链中知识管理的关键性内容，提高知识创新与运用的效率是其直接目标，指出了供应链中知识管理的基本内容，提出了相应的策略。     

知识管理和数据挖掘在CRM中的运用

随着信息系统和信息技术的发展，企业逐渐具备了在大型数据库中积累大量客户数据资料的能力。然而，许多关于客户特征和购买方式的有用信息都被埋没在数据库中而无法使用。本文提出了使用数据挖掘和知识管理的系统方法来管理市场知识和支持市场决策，这种方法是加强客户关系管理的基础。     

知识管理和知识管理网络

分析和说明了学习和组织学习、知识和组织知识、知识管理的概念，概括了有关文献对知识的分类，分析了知识交流的模式和知识管理的目的，并提出建立组织知识管理网络的基本思路。     

高管团队特征、制造企业服务创新与绩效

学者们的研究普遍显示出制造企业在服务创新的过程中会出现利润水平的波动,即所谓"服务化困境"问题,这可能源自于企业管理者对于服务创新战略认知上的差异,因此管理者自身的思维能力左右着企业服务化战略的实施效果,由此本文试图将企业管理者因素纳入研究范畴,从高层梯队理论的视角对服务化与绩效之间的关系进行检验分析,通过对我国上市制造企业2007-2013期间的企业面板数据进行门槛效应检验,实证研究结果证实管理团队特质对企业服务化战略实施效果的存在明显的门槛效应。     

大力发展现代服务业推进东莞制造业转型升级

分析东莞发展现代服务业的意义,指出东莞现代服务业存在的问题,提出加快发展东莞现代服务业的对策措施。     

知识管理: 21世纪高等学校管理改革的新范式

知识经济催生了知识管理，高等学校作为特殊的知识密度型组织，与企业一样迫切需要知识管理战略的有效支撑。在剖析高等学校实施知识管理战略必然性基础上，阐述了高等学校知识管理的内涵和特征，并结合中国高等教育管理的现状，提出了营造文化氛围，创新组织结构，改进激励机制，建立知识库，构建数字化校园等基于知识管理的高校改革的几点设想，对期对中国高校管理改革提供一种新的思路。     

知识管理与隐喻认知

在知识管理理论的发展中,日本学者野中郁次郎和竹内弘高从知识创新的角度提出了有别于西方学者的理论体系。我们认为,该理论体系中有两个核心内容与隐喻认知密切相关。首先是关于知识管理理论的基本理论假设问题。野中郁次郎和竹内弘高的理论基于"组织即有机生命体",与西方学者基于"组织即信息处理机器"的理论假设不同。然而,两者都是隐喻性的假设。其次是关于隐喻在知识创新中的作用问题。他们认为:我们是在暗默知识到形式知识的转换中实现知识的创新,而这种转换离不开隐喻认知。基于上述认识,本文将结合现代隐喻认知理论的最新成果,从概念隐喻的角度分析不同知识管理理论的基本假设,并深入探讨隐喻认知为什么能够实现概念创新和知识转换。     

Knowledge management in a decentralized global financial services provider: a case study with Allianz Group

We first introduce the overall approach to knowledge management taken by Allianz Group. We then present two specific solution approaches within Allianz Group. The first approach is focused on knowledge sharing across different lines of businesses and various organizational entities within Allianz. The approach is implemented through the new organizational role of centers of competence. The second approach is focused on improvements of knowledge-workers day-to-day tasks involving document and expert search from various information sources. Here, we report the setup and the results from a pilot study. The aim was to evaluate the implications of different search and retrieval tools on workflow within a representative everyday business environment. Different available information resources with their corresponding security infrastructure were taken into account. The pilot implementation was accompanied by an empirical survey on usage characteristics and usability experiences by the participating knowledge workers.     

Knowledge management culture,strategy and process in Malaysian firms

Knowledge Management Research & Practice - Malaysia is one of the leading countries in Asia that are at the forefront in the development of a knowledge-based economy (KBE). The Malaysian...     

供应商管理过程中的知识管理

指出供应商管理中的知识管理研究是目前供应商管理研究领域的最新课题,阐明供应商管理中知识管理的核心内涵以及对现实的指导意义。在前人研究成果的基础上,给出供应商管理过程的5个阶段;并根据供应商管理的整个过程,分析供应商管理各阶段知识的特性及其获取、转移和扩散。     

Technological innovation in services and manufacturing: results from Italian surveys

This paper provides fresh empirical evidence on technological innovation in the service sector, and highlights major similarities and differences with manufacturing. The main findings are the following. Technological innovation is quite a diffused and variegated phenomenon in market services. Engineering, technical consultancy, computing and software emerge as the most innovative sectors. Innovation expenditure per employee in these industries is rather close to the manufacturing average. Service firms as well as the manufacturing ones rely on a wide range of innovation sources. The acquisition and development of software and investment in machinery are the most cited. Investment, R&D and software are the major components of firms' innovation expenditure. Both in services and manufacturing the most important objective of firms' innovation strategies consist of improving service/product quality, increasing market shares and reducing production costs. Major obstacles for introducing technological innovation in services, as well as in manufacturing, are of an economic nature—i.e. lack of appropriate sources of finance and cost of innovation too high. Technological information is drawn mainly from in-house production departments as well as from outside suppliers of equipment, clients and customers. Again this is a pattern which is quite similar to the one found in the manufacturing sector. Finally, in the near future the importance of technology for firms' performance is expected to increase in all service industries. Overall, service and manufacturing sectors show more similarities than differences with respect to some basic dimensions of innovation processes.     

Knowledge management and scientific knowledge generation

This paper focuses on the knowledge generation property of science, asking the question how the historical success of science in the field of knowledge generation can be articulated to make it relevant to all approaches used for scientific knowledge generation in a pluralist reality. It proposes that science can be described more appropriately as a capability rather than to describe it methodologically and also provides preliminary indications on how to go about describing science as a capability. The goal of the investigation is to add value to the third generation of knowledge management where knowledge generation becomes important, not only knowledge diffusion. It assumes that knowledge generation is of foundational importance in practical problem solving.     

知识管理战略、知识整合机制与激进式创新研究

主要探讨不同的知识管理战略怎样促进激进式创新。为此,将知识管理战略分为保守战略与积极战略。由于各种知识管理战略在促进激进式创新中存在弊端,因此利用各战略下形成的不同知识基础适应性地与知识整合机制相匹配,从而更有利于促进激进式创新。     

Knowledge integration mechanisms in high-technology business-to-business services vendors

Employing a multidisciplinary approach this paper addresses an important area of how born global high-technology firms develop knowledge integration capability through their internal and external networks. Knowledge integration is noted as a critical capability in the innovation process. Our exploratory study contributes by: presenting evidence from India’s high-technology IT/BPO offshore outsourcing business-to-business (B2B) vendors; adding to the theoretical body of knowledge by identifying the three critical operational routines of learning, market and quality orientations that are critical in developing knowledge integration capability and supporting innovation processes; and develops a theoretical framework for future researchers to test it through survey designs. We conclude by identifying future research and managerial implications for firms operating in such milieus.     

基于工作流的制造业质量管理系统模型

引入工作流对制造企业的质量管理体系进行了分析与研究,建立了制造企业质量管理的过程模型,并以采购质量管理系统为例,基于Petri网构造了其工作流模型;设计开发了基于工作流的计算机辅助质量管理系统,从而实现了过程驱动的质量管理机制,为提升质量管理系统的过程支持能力提供了一种有效的技术方案。