知识管理与我国制造业的整合应用

知识经济的到来,对我国制造业来说,是机遇,更是挑战。本文针对当前我国制造业中实行的几种制造模式存在的问题,指出只有进行知识管理才能以最小的投入获取最大的收益,才能加速我国制造业的创新,为我国制造业带来新的生命力,并对制造业各个环节中如何进行知识管理作了详细分析,最后设计了一个全面解决方案,为我国制造业的发展道路,作了有益的探讨。     

离散制造业的产品开发知识管理研究

首先从离散制造业以产品为核心的特点出发,探讨其产品开发过程和知识管理的密切关系及应用现状;接着,对产品开发过程所涉及的知识进行分类和建模,建立了针对离散制造业特点的产品开发知识模型;最后,提出了面向离散制造业产品开发的知识管理框架,以不断提升其知识管理水平。     

供应链中的知识管理

基于物流与资金流的供应链理论已经不能满足现代企业在剧变的生存环境中赢得竞争优势的要求,知识已经成为提高供应链整体动作效率进而提高供应链成员竞争优势的关键性要素之一,在原有的基于物流与资金流的供应链管理的基础上强化知识管理已经成为供应链管理发展的必然趋势之一,本文认为加强供应链成员间的知识共享与传播是供应链中知识管理的关键性内容,提高知识创新与运用的效率是其直接目标,指出了供应链中知识管理的基本内容,提出了相应的策略。     

知识管理和数据挖掘在CRM中的运用

随着信息系统和信息技术的发展,企业逐渐具备了在大型数据库中积累大量客户数据资料的能力。然而,许多关于客户特征和购买方式的有用信息都被埋没在数据库中而无法使用。本文提出了使用数据挖掘和知识管理的系统方法来管理市场知识和支持市场决策,这种方法是加强客户关系管理的基础。     

知识管理与隐喻认知

在知识管理理论的发展中,日本学者野中郁次郎和竹内弘高从知识创新的角度提出了有别于西方学者的理论体系。我们认为,该理论体系中有两个核心内容与隐喻认知密切相关。首先是关于知识管理理论的基本理论假设问题。野中郁次郎和竹内弘高的理论基于"组织即有机生命体",与西方学者基于"组织即信息处理机器"的理论假设不同。然而,两者都是隐喻性的假设。其次是关于隐喻在知识创新中的作用问题。他们认为:我们是在暗默知识到形式知识的转换中实现知识的创新,而这种转换离不开隐喻认知。基于上述认识,本文将结合现代隐喻认知理论的最新成果,从概念隐喻的角度分析不同知识管理理论的基本假设,并深入探讨隐喻认知为什么能够实现概念创新和知识转换。     

Knowledge management in a decentralized global financial services provider: a case study with Allianz Group

We first introduce the overall approach to knowledge management taken by Allianz Group. We then present two specific solution approaches within Allianz Group. The first approach is focused on knowledge sharing across different lines of businesses and various organizational entities within Allianz. The approach is implemented through the new organizational role of centers of competence. The second approach is focused on improvements of knowledge-workers day-to-day tasks involving document and expert search from various information sources. Here, we report the setup and the results from a pilot study. The aim was to evaluate the implications of different search and retrieval tools on workflow within a representative everyday business environment. Different available information resources with their corresponding security infrastructure were taken into account. The pilot implementation was accompanied by an empirical survey on usage characteristics and usability experiences by the participating knowledge workers.     

Technological innovation in services and manufacturing: results from Italian surveys

This paper provides fresh empirical evidence on technological innovation in the service sector, and highlights major similarities and differences with manufacturing. The main findings are the following. Technological innovation is quite a diffused and variegated phenomenon in market services. Engineering, technical consultancy, computing and software emerge as the most innovative sectors. Innovation expenditure per employee in these industries is rather close to the manufacturing average. Service firms as well as the manufacturing ones rely on a wide range of innovation sources. The acquisition and development of software and investment in machinery are the most cited. Investment, R&D and software are the major components of firms' innovation expenditure. Both in services and manufacturing the most important objective of firms' innovation strategies consist of improving service/product quality, increasing market shares and reducing production costs. Major obstacles for introducing technological innovation in services, as well as in manufacturing, are of an economic nature—i.e. lack of appropriate sources of finance and cost of innovation too high. Technological information is drawn mainly from in-house production departments as well as from outside suppliers of equipment, clients and customers. Again this is a pattern which is quite similar to the one found in the manufacturing sector. Finally, in the near future the importance of technology for firms' performance is expected to increase in all service industries. Overall, service and manufacturing sectors show more similarities than differences with respect to some basic dimensions of innovation processes.     

供应商管理过程中的知识管理

指出供应商管理中的知识管理研究是目前供应商管理研究领域的最新课题,阐明供应商管理中知识管理的核心内涵以及对现实的指导意义。在前人研究成果的基础上,给出供应商管理过程的5个阶段;并根据供应商管理的整个过程,分析供应商管理各阶段知识的特性及其获取、转移和扩散。     

Knowledge management and scientific knowledge generation

This paper focuses on the knowledge generation property of science, asking the question how the historical success of science in the field of knowledge generation can be articulated to make it relevant to all approaches used for scientific knowledge generation in a pluralist reality. It proposes that science can be described more appropriately as a capability rather than to describe it methodologically and also provides preliminary indications on how to go about describing science as a capability. The goal of the investigation is to add value to the third generation of knowledge management where knowledge generation becomes important, not only knowledge diffusion. It assumes that knowledge generation is of foundational importance in practical problem solving.     

Knowledge integration mechanisms in high-technology business-to-business services vendors

Employing a multidisciplinary approach this paper addresses an important area of how born global high-technology firms develop knowledge integration capability through their internal and external networks. Knowledge integration is noted as a critical capability in the innovation process. Our exploratory study contributes by: presenting evidence from India’s high-technology IT/BPO offshore outsourcing business-to-business (B2B) vendors; adding to the theoretical body of knowledge by identifying the three critical operational routines of learning, market and quality orientations that are critical in developing knowledge integration capability and supporting innovation processes; and develops a theoretical framework for future researchers to test it through survey designs. We conclude by identifying future research and managerial implications for firms operating in such milieus.     

基于工作流的制造业质量管理系统模型

引入工作流对制造企业的质量管理体系进行了分析与研究,建立了制造企业质量管理的过程模型,并以采购质量管理系统为例,基于Petri网构造了其工作流模型;设计开发了基于工作流的计算机辅助质量管理系统,从而实现了过程驱动的质量管理机制,为提升质量管理系统的过程支持能力提供了一种有效的技术方案。     

网络化制造环境下协同项目管理

传统的项目管理不适宜经济全球化形势下的网络化制造,为此提出了协同项目管理模式,确立了其体系结构,并给出了其关键技术解决方案,为网络化制造环境下的协同项目管理系统的实现奠定了基础。     

陕西省制造业与服务业互动机制研究

考察制造业与服务业之间的互动机制有助于寻找产业发展的一般规律、服务于产业结构规划和产业政策制定.本文将制造业与服务业的关联效应和间接效应纳入一个理论框架,构建制造业与服务业互动机制模型.在此基础上,探讨了陕西省制造业与服务业的相互依托关系和现存的问题.结果表明,陕西省制造业与服务业呈现出显著的互动关系,但关联效应仍处于初级水平.     

企业知识与知识管理若干问题的研究

随着工业经济向知识经济的转变,企业知识管理已经日益成为决定企业市场竞争力和发展前景的关键要素之一。文中包括企业知识和企业知识管理的涵义,实施企业知识管理的必要性和促进企业知识管理发展的若干建议。     

制造企业动态管理模式自组织研究

基于自组织理论，对动态管理模式系统的自组织特性、序参量和自组织过程进行了研究，并提出了动态管理模式系统自组织有效性的评价思想,为我国制造企业管理创新及实践提供指导性的意见。     

云制造服务价值网络战略管理

云制造服务价值网络作为整合云制造服务提供者的平台,需要整合各个网络参与者的战略。围绕战略执行的6个过程,基于平衡计分卡的基本思想,在云制造环境下对平衡计分卡的4个视角进行改进,构建云制造服务价值网络的战略和计分卡。在此基础上构建网络参与者的战略和计分卡,确保网络内部战略的一致性和协调性。各个参与者自身的战略需要分解为其业务单元和业务流程的计分卡,从而实现整个网络的战略落实。     

电子商务环境下的制造业生产管理

电子商务随着计算机技术、网络通讯技术的互动发展而不断发展，是一种新型的商品交易模式，正在改变着人们的生产、消费和思维方式。分析了电子商务对制造业生产的影响，提出了在电子商务环境下的制造企业生产管理对策，有利于制造企业跟上时代步伐，抓住机遇，迎接挑战，规避风险。     

知识流动、知识链与知识链管理

从分析知识流动入手,界定了组织之间知识流动所形成的知识链,阐释了知识链管理的内涵、原则和目标。