Customer’s role in knowledge management and in the innovation process: effects on innovation capacity and marketing results

Scholars have acknowledged customer knowledge management (CKM) as a key strategic resource for improving innovation and supporting long-term customer relationship management. This study provides a deeper understanding of the internal antecedents of business innovation capacity overcoming previous approaches. A model that had not previously been tested was used to analyse the role of customer collaboration and CKM – measured as a second-order construct – in innovation processes and marketing results. To test the model, structural equation modelling (partial least squares) was applied to a random sample of 210 Spanish companies. Results confirm that CKM and customer collaboration are antecedents of innovation capacity and marketing results. Furthermore, the effect of CKM is greater than the effect of customer collaboration. This paper provides a basis for managers to encourage innovation in their companies and explains how managers can improve marketing results.     

Concurrent development and strategic outsourcing: Do the rules change in breakthrough innovation?

Concurrent development activities and strategic supply chain management have become staples of the new product development (NPD) process over the last 15 years. Although this is beneficial, often the advice given comes in a “generic” form, based on the assumption that the similarities among NPD efforts are more important than the differences between them. However, variation in the radicalness of projects can make a significant difference in the way that they should be managed. This paper explores the processes associated with the development of radical new products. Based on interviews with project managers and engineers in the United States and Japan, this paper puts forth three propositions, which we summarize in a model aimed to help managers decide whether the “degree of radicalness” of the product may require changes in the organization's NPD process.     

Political uncertainty and innovation: The relative effects of national leaders’ education levels and regime systems on firm-level patent applications

We explore the effect of political uncertainty on innovation. In particular, we examine the differential effects of two sources of uncertainty – leaders’ education levels and political regimes (i.e., presidential vs. parliamentary) – on patent applications. We posit that firms react to political uncertainty caused by the unexpected departure of a national leader by investing in patents as growth options. The empirical design analyzes a panel with information from over 62 million patent applications at the aggregated applicant level. Results show that leaders’ unexpected departures cause, on average, increases of approximately 9% in the aggregate growth of patent applications. We also find that the leader’s level of education and the country’s political regime system have significant effects on the relationship between political uncertainty and innovation. The difference between leaders with high and low levels of education accounts for 21% of the change in the growth of patent applications. Further, the effect of political uncertainty on innovation is amplified in presidential systems, which grant leaders more power and make electoral transitions less predictable. The differences between presidential and parliamentary systems account for approximately 16% of the change in the growth of patent applications. As a robustness check, we utilized a subsample of more than 170,000 firms with local and foreign patent applications, as well as a panel of over 5700 government non-profits, universities, and hospitals with local patent applications. Consistent with our theory, the former react to political uncertainty by investing in patents, while the latter remain unaffected. We contribute by showing the theoretical mechanisms linking leader and regime characteristics with patent applications.     

Innovation with ‘Chinese’ characteristics? Reflecting on the implications of an ethnic-based paradigm of management and innovation

Cultural studies seem to dominate the field of management and innovation in China. Researchers have defined and considered Confucianism and a number of common, transnational Asian/Chinese values and practices allegedly unifying China and parts of East Asia. These values and practices have been erected as the cultural pillars of ‘Chinese management’, ‘Chinese entrepreneurship’ and, more recently, ‘indigenous innovation’ in the ethnic Chinese world and now mainland China. We believe these values and practices, frequently claimed as unique and fueling innovation in Chinese firms, to be potentially manipulated for strategic purposes, by political authorities as well as business organizations. This paper examines the aforementioned premises and questions the notions of Chinese ethnicity, values, management and innovation from political and strategic perspectives. We first present the emergence of Chinese values and Chinese management. We then consider this emergence in relation to political agendas and the renewal of Asianism or New Confucianism. The second part of the paper analyzes how such values and ethnicity can be utilized by entrepreneurs for both defensive and offensive business purposes. We then illustrate our debate with some reflections on the Shanzhai form of indigenous innovation before concluding with implications for researchers, managers and entrepreneurs and discussing the dangers of exoticism and avenues for future empirical research.     

Connecting others: Does a tertius iungens orientation shape the relationship between research networks and innovation?

Research on social networks and innovation emphasizes that individuals spanning structural holes and crossing institutional boundaries have more opportunities for knowledge recombination and innovation involvement. However, transforming the potential knowledge and resources available through personal networks to attain innovation can be difficult for the focal individual. Using an ego-network approach, this study examines whether and to what extent an individual strategic orientation to cooperation (i.e. tertius iungens) contributes to strengthening the relation between two personal network properties (structural and institutional separation) and involvement in innovation. Our analysis is conducted in the context of biomedicine, where research networks are particularly relevant for science and innovation achievements. Our findings advance social network theory by decoupling social network mechanisms from individual strategic networking behavior as factors influencing knowledge generation processes. Results also provide original evidence on an overlooked phenomenon: the moderating role of a tertius iungens orientation in the relationship between multiple social network properties and innovation. Finally, our research sheds new light on the distinct sources of knowledge recombination in networks and the role of individual networking strategies to facilitate mobilization of resources for innovation.     

Catching up with the market leader: Does it pay to rapidly imitate its innovations?

In this study we attempt to shed more light on the relationship between speed of new technology imitation and the sales performance of the imitator compared to the innovator, with a particular focus on the performance outcomes resulting from the rapid imitation of technologies introduced by the market leader. Using data on handset technologies mounted on more than 600 devices introduced to the UK market by 14 mobile phone vendors operating from 1997 to 2008, we study hundreds of imitative actions to test hypotheses on the extent to which an imitator can catch up (i.e., reduce the market share gap) with the market leader by rapidly imitating its innovations. First, we show that gaining advantage by rapidly imitating a technology pioneer is contingent on whether the pioneer is the market leader or a non-leader rival. Second, we find that the risks of rapid imitation of the market leader's technologies are mitigated when industry clockspeed is high, i.e., during a period of fast innovation and imitation cycles in an industry, resulting in rapid variations in product design. Third, we observe that the degree of competitive responsiveness of the technology pioneer when its innovations are imitated represents an important mechanism that can explain why speed of imitation may affect how an imitator can improve its market share gains relative to the pioneer. This paper advances competitive dynamics and imitation as predictive theories of how rapid imitators might catch up with market leaders in technology-intensive industries.     

The politics of research and innovation: Understanding instrument choices in complex governance environments – the case of France and Italy

What governments desire to achieve, and how they want to accomplish their goals, represent the core of any policy design process. However, it is still unclear how partisan politics, in its combined effect with path-dependency forces, influence policy makers’ choices over alternative instrument mixes. Through a comparative analysis of Research and Innovation (R&I) instrument choices in countries characterized by different paradigmatic models of policy (Italy and France), the paper investigates how the politics of different cabinets influence the formulation of national R&I strategies and the extent to which these decisions are constrained by the legacy of previous choices. By capitalizing on a new proposed treatment of policy instruments, the paper contributes to the definition of the types of tools found in policy mixes, investigating how national R&I instrument mix variations develop. The results of the analysis indicate how the selection of R&I policy instruments does not closely follow traditional left versus right-wing political cleavages, and their evolution is generally influenced by a combination of different context-dependent dynamics. However, when partisan acceptance of consolidated R&I instrument mixes across cabinets is present, this triggers a consolidating effect on path-dependency forces.     

Game mechanics and technological mediation: an ethical perspective on the effects of MMORPG’s

In the past decades, video games have grown from a niche market to one of the major entertainment media, enticing millions of players worldwide. When ethical aspects of video games are being debated, the discussion oftentimes revolves around effects of their content, such as violence. This paper argues that effects of game mechanics, such as reward mechanisms, should be considered as well, as these are at the core of the appeal of games. We analyze the ethical dimension of behavioral game design present in Massively Multiplayer Online Role Playing Games (MMORPG’s). Using the framework of technological mediation, we show how opaque and seductive game mechanics can invite problematic usage patterns, such as excessive use with negative effects on well-being, and how designers can take responsibility for morally acceptable impact of their games. Having a practical focus, the paper concludes with several proposals for better design.     

The social as the heart of social innovation and social entrepreneurship: An emerging area or an old crossroads?

This paper aims to contribute to the conceptual debate on the connection between social innovation and social entrepreneurship, considering the role of the ‘social’ within this connection. Supported by a systematic literature review (SLR) with an in-depth analysis of 34 articles from Scopus-indexed and Web of Science databases journals, this paper identifies, analyzes and describes the difficulties and opportunities in the social innovation and social entrepreneurship literature. Little is known about the link between both concepts and the influence of the ‘social’ in their development and implementation. This SLR was conducted to identify and describe definitions and patterns. Results show that the connection between social innovation and social entrepreneurship is in its take-off phase, but it still is a fragmented field with a huge lack of consensus. Thus, it will be important to see where the field will head, as this paper aims to be a first step in the understanding of social innovation and social entrepreneurship through a collective and integrated perspective, providing an elucidation of the different perspectives of the literature.     

Emerging electronic markets at e‐Business crossroads: competitive and regulatory issues in the electricity industry

Natural history depicts evidence of the dynamics of evolution, while fossil records permit the examination of change over time. Such records inform us also that change is never easy and does not occur without casualties. It seems that parallel observations may be advanced as the Internet and widespread use of information and communication technologies (ICT) have brought about new organizational forms, entirely new ways of organizing, as well as enabling novel processes. One casualty reflective of an evolutionary era is the dot‐com firms that have gone bust. As firms are moving along the evolutionary path of understanding and implementing these developments we need to come to grips with their design, management and impact. This contribution examines electronic markets and related off‐shoots as a coordination form and macro‐structure of information and communication systems within the electric power market. The basic notion of ‘electronic market’ is explored briefly. We recognize several forms in which such markets manifest themselves. The author emphasizes the role of competition in electronic markets, as well as the newly found role of intermediaries. Electronic markets in the electricity industry are examined in some detail, i.e. the electronic trading of electricity. This market demonstrates nicely the opportunities, but also potential pitfalls of electronic trading of this commodity, especially given relatively recent experiences with the electricity supply situation in the State of California, as well as the demise of Enron. A number of patterns, trading practices and regulatory concerns are highlighted. At the same time though similar underlying problems are applicable in all industrialized nations and selected examples are provided.     

Catalysis:facing the future——an interview with Gerhard Ertl and Avelino Corma

<正>Most of the chemical reactions used to produce the molecules and materials that our societies need——for example,in the petrochemical and pharmaceutical industries,the synthesis of plastics and other materials,and the production of foods and drinks——make use of catalysts.hese speed up the rate at which atoms and molecules rearrange themselves into new forms,and provide a degree of control over the shape     

Sectoral Transformation in the Photovoltaics Industry in Australia,Germany and Japan: Contrasting the Co‐evolution of Actors,Knowledge, Institutions and Markets 1

This paper studies the evolution of the photovoltaics industry in Australia, Germany and Japan taking a comparative perspective. A modification of the sectoral innovation system framework is used to discuss: knowledge and technologies, actors and interactions, institutions and funding, development of markets and technological structure, as a way to understand the changes. In the process of transition from niche to mass production, national players have specialised in different activities, and the institutions’ building block has been a key determinant. In the case of Australia, it is also the least developed area which ultimately exposes the country to losing its innovation benefits.     

Citizens of somewhere: Examining the geography of foreign and native-born academics’ engagement with external actors

This paper explores the geography of academic engagement patterns of native and foreign-born academics, contrasting how patterns of intranational and international engagement with non-academic actors differ between these two groups. We suggest that foreign-born academics will engage more internationally than their native-born colleagues, whereas native-born academics will have greater levels of intranational engagement. Drawing upon a large multi-source dataset, including a major new survey of all academics working in the UK, we find support for the idea that where people are born influences how they engage with non-academic actors. We also find that these differences are attenuated by an individual’s intranational and international experience, ethnicity and language skills. We explore the implications of these findings for policy to support intranational and international academic engagement.     

When Neighbors Talk with Each Other——Insigt-HXMT and its identification of the sender of FRB 200428,a cosmic"telegarm"

Fast radio bursts(FRBs),pulses of brief but extremely bright radio waves blasting from the depth of the cosmos,particularly those repeatedly erupting,have been ...