A BASIC MUSIC LIBRARY: ESSENTIAL SCORES AND SOUND RECORDINGS

SUMMARY

The electronic resources (ER) librarian has a social responsibility to be knowledgeable about the digital divide. Discourse on the digital divide began in the mid-1990s and continues today. Data analysis reveals that divides still exist, particularly when considering income, education, region, disability, age, and race. Librarians face many challenges to take on the digital divide. These challenges include issues of access, content, technical literacy, privacy, civic participation, education, employment, non-use, and political debate. Yet for each challenge, there is an opportunity for the ER librarians to thrive while they face down the digital divide.     

THE SEX STRUCTURING OF ORGANIZATIONS

Attempting to account for the sex structuring of organizations, this article reviews literature on sex differences in three areas of importance to leadership research. Finding few differences between male and female leaders, the article suggests the use of a framework based on Schein's (68) career stages for further analysis of the sex structuring phenomenon.     

A Collaborative Web

Abstract

The content of a law library's website is often developed as part of reference services. Overall design, development, and management of the website, however, may be better addressed independent of content. Overall website management may reside in different areas in different libraries. This article shares experiences at the University at Buffalo Law Library, where the placement of website management within technical services has allowed for increased collaboration across all departments.     

Planning for Multilingual Chat Reference Service in a Suburban Public Library System

SUMMARY

Recent immigrants are settling not only in urban centers, but are dispersing throughout the suburban landscape. For many of these new immigrants, the local public library can provide a vital connection to the American Dream, if only librarians can effectively reach them. This article discusses the planning for multilingual chat reference service (currently English, Spanish, and Chinese) and some of the issues and challenges that librarians face in a suburban public library system.     

关于公共图书馆开展文化志愿活动的思考——以宝安区图书馆为例

以深圳市宝安图书馆开展义务馆员实践活动为例,从义务馆员的招募、培训和激励机制等方面出发,阐述活动所取得的成效和存在的问题,并提出公共图书馆开展文化志愿活动的思考。     

E-Book Collection Development: Formalizing a Policy for Smaller Libraries

Three librarians from two similar but unaffiliated state colleges—both members of larger university systems—discuss how they confronted similar e-book acquisition concerns. In this session, presenters described how they took two different approaches toward revising their collection development policies, economizing their processes and streamlining their workflows. The presenters discussed patron-driven acquisition e-book programs, as well as the importance of communication and collaboration among library personnel. By formalizing the purchasing decisions of electronic formats, libraries can provide the structure needed to support changing staff roles and shrinking resources, as well as address important related issues such as accessibility and timeliness.     

Survey of the Confidence Levels of Public Service Librarians in Using Electronic Reference Sources

Summary

The Internet Self-Managed Work Team of the Queens Borough Public Library surveyed a stratified random sample of public service librarians to determine their confidence levels of using electronic resources to answer reference questions. Two test groups were used to fine-tune the survey instrument, and a control group of non-public service librarians was used for comparison purposes. Questions were categorized into nine types, including Internet, Catalog, Telnet and Test. The results demonstrated high confidence levels in using the Library's Catalog and lower results in using the Internet. The lowest confidence levels were for questions dealing with personal computers and handling customer complaints about the Internet. Branch size, position, or rank of the respondent did not affect confidence levels in any predictable fashion.     

The Communication Audit as a Library Management Tool

No abstract available for this article.     

Reference Services in Rural Libraries

Abstract

The information age has changed libraries of all types and sizes in ways that no one could have predicted. For a rural library, though, changes have been fast and furious and have made a dramatic impact on the very nature of the library and the services the library offers. Rural libraries went from a gathering place for community activities to fully wired information centers in a matter of a few years. The article addresses what these changes mean for reference services-one of the most basic functions of a public library. While people are consuming more information than ever, will the rural library be able to keep up with this demand even with the Internet? The article explores reference services in rural public libraries, using examples from libraries in central and northern Illinois, giving consideration to the nature of reference services, how they have changed over time, and how this compares to small libraries in a metropolitan setting.     

Partnership as a New Paradigm for Reference Librarians in African Studies

SUMMARY

This article examines the changing paradigms of reference librarianship as they relate to the study of Africa. It discusses important issues to do with the role of the reference librarian in assisting future scholarly research. Particular attention is given to how electronic resources are influencing the nature of Africana reference services and collection development. Given the problems faced in accessing information from Africa, emphasis is also placed on how partnerships between U.S. and African libraries and scholarly institutions can help improve information access in and about Africa.     

Privacy and Library Public Services: Or,I Know What You Read Last Summer

SUMMARY

The privacy and confidentiality of library use are often at odds with efficiency in and customization of library public services. When librarians make decisions about services and privacy, they should consider strategic approaches to defining and discussing privacy and become familiar with the law of library privacy and their ethical commitment to privacy in library use. A wide range of library services and efficiencies threaten privacy and introduce the potential for secondary uses of personally identifying information collected by the library. Market failure for privacy weakens the value of consumer surveys and consent as substitutes for librarians' choices between privacy and services. Compromises such as those outlined by the ALA Intellectual Freedom Committee offer reasonable approaches to libraries and librarians struggling with the uncertainties that characterize the challenge of meeting both service and privacy interests.     

Reference as an Access Service: Collaboration Between Reference and Interlibrary Loan Departments

ABSTRACT

Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the paperless environment provided by ILL management software. Patrons benefit from increased fill-rates and reduced turnaround time for ILL requests. Reference benefits by exercising creative searching for difficult-to-find materials and gaining exposure to new reference sources and online catalogs. These benefits are explored through analysis of fill-rates, sources from which materials were ultimately obtained, sources used by the Reference Department, and interviews with staff.     

公共文化服务的公众获得感测度与提升研究——以辽宁为例

公共文化服务建设从重视供给效率转向更重视公众诉求。文章首次将期望确认理论引入该领域,通过在辽宁的问卷调查,分析公众对公共文化服务的期望与感知绩效,以测度公众的获得感程度。在此基础上,利用结构方程模型探究公众对公共文化服务的期望到感知、到确认、再到获得感的过程路径。研究发现:公众期望与感知绩效之间存在差异,改善基础服务与服务保障类因素有助于提升公众获得感。政府应构建期望-供给型服务模式,推进服务保障,激发公众的参与积极性。     

公共图书馆“第三空间”的构建与服务——基于单向街图书馆的分析

图书馆作为"第三空间"的理论和实践近年来在国外图书馆界受到普遍关注,美国等以"图书馆作为第三空间"的理念而打造的社区图书馆全新服务模式,广受人们的欢迎。借鉴单向街图书馆"第三空间"的运营模式,探讨了公共图书馆"第三空间"的构建与服务。     

图书馆微信服务长效工作模式探析——基于移动互联网思维

图书馆微信移动服务是图书馆服务的扩展和补充。从移动互联网思维出发,对图书馆微信移动服务进行了解读,对微信服务的长效工作模式进行了设计。从该模式的工作理念、工作流程展开到将该模式应用于日常图书馆微信图文推送、接口开发工作案例。实践证明,转变思维是图书馆移动服务创新的前提,创新微信工作模式是提高服务质量和效率的正确选择。     

Communication and Cooperation in Psychology Collection Development in a Large University:

This paper describes Selectors with Collection Overlap in Psychology Entente (SCOPE), a group of bibliographers at the University of Minnesota - Twin Cities, and the process used to identify gaps and overlaps in psychology collection development. The project included informal meetings, the development of a directory, and creation of a worksheet correlating Psychological Abstracts classified headings with call numbers and Research Libraries Group (RLG) conspectus levels. The process is compared to Hale's theoretical framework from library research.