Promoting Library Visibility Through Creative Programing

Abstract

Digital libraries and their librarians face a challenge to remain visible to users since almost all their resources can be accessed without having to visit the library space. Libraries with a primarily electronic collection can promote their visibility through creative programing that draws people into the library space or provides opportunities for users to engage with librarians. A new, primarily digital academic health sciences library shares its experiences with developing creative user events and programs to promote the library’s visibility.     

Marketing Gets Personal: Promoting Reference Staff to Reach Users

ABSTRACT

With a growing population of part-time and distance education students, changing technologies, and evolving user expectations, it is becoming increasingly challenging to reach users through traditional marketing approaches. This article will review previous trends in library marketing and promotion and explore new initiatives, including partnering with marketing courses, roving reference, and highlighting staff expertise to raise awareness among users.

This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 291–300, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556945.     

Developing a Marketing Orientation in Hospital Library Services: A Case Report

When the four Providence Health & Services libraries in Oregon regionalized services and resources, the transition, which was originally met with apprehension from some library users, turned out to be a resounding success. Despite a loss of two-thirds of the professional staff and a decreased budget, the new regionalized library experienced an increase in business and recognition. While many factors contributed to the success, a creative marketing and outreach campaign was a key component. This column describes the steps taken to promote regionalized library reference services and online resources.     

Basic Marketing and Promotion Concepts

SUMMARY

Librarians need to embrace marketing and promotion to better understand customers' needs and to communicate with them regarding the services libraries offer. This chapter discusses basic marketing concepts and adapts them to the non-profit library environment. The marketing process, including the development of a marketing plan and the utilization of the marketing mix to develop tactics for promoting library services, is reviewed. The chapter lays the groundwork for subsequent articles, where authors employ these promotional techniques to develop and implement successful campaigns for promoting electronic resources.     

Assessing a Promotional Strategy for Marketing Electronic Resources in the Library Environment

In the fall of 2015, two librarians at San Diego State University initiated a project to enhance the visibility of some of the library’s numerous electronic resources. Promotional materials were created to highlight some of the main features and functionality of seven specific databases to which the library subscribes. Although there are many factors of this project that warrant further research, the authors can definitively state that usage for six of the seven electronic resources featured in their promotional project did increase when they were advertised to a wider campus population via the library’s website.     

Marketing Electronic Resources and Services

Summary

In an effort to provide desktop access to information at Texas A&M University, an increasingly greater portion of the University Libraries' budget is being spent on electronic resources and services. This study, a survey of a random sample of the faculty and teaching staff, was designed to determine if these resources and services are being used by the targeted population and, if not, why. The results of the study indicate that a lack of information is the greatest obstacle to the use of electronic resources/services, and they suggest that the Libraries should place greater emphasis on outreach to the faculty and improved marketing strategies.     

The Path of Least Resistance: Using Available Tools to Support the E-Resources Lifecycle

On the surface, it might appear that libraries with different collections, staffing levels, and budgets would have to make use of different tools to address their e-resource management needs. However, in their review of electronic resources lifecycle work at North Carolina State University and Georgia Perimeter College, Tessa Minchew and Sofia Slutskaya discovered that this is not always the case. The presenters reviewed the electronic resources lifecycle and three distinct types of tools (content management systems/wikis, Microsoft Access, and Trello) that are being used in different ways to address different lifecycle-related tasks at each of their institutions.     

试论图书馆的网络营销

在论述市场营销观念的变迁和网络营销现的实质与特点的基础上,对图书馆实施网络营销的必要性、可行性、目的及策略进行了探讨。     

Promoting Discovery: Creating an In-Depth Library Marketing Campaign

ABSTRACT

This case study aims to describe how librarians at Indiana University Kokomo designed a marketing campaign to promote its discovery tool to undergraduate students during the fall 2012 semester. The authors illustrate how, through the use of a coordinated marketing plan, librarians applied marketing principles to select a target audience, create promotional designs, organize events, and assess campaign effectiveness. The authors express how libraries can construct cost-effective yet comprehensive marketing campaigns, as well as learn from both unexpected successes and shortcomings of such projects. Ultimately, these takeaways can inform a library's future marketing endeavors.     

Developing an Interdepartmental Training Program for E-Resources Troubleshooting

The purpose of this article is to show how analysis of historical data from reported e-resources access problems at the Georgia State University Library was employed to improve the format and quality of future access problem identification and reportage and to create training for public services staff. The goal of the training was to provide front line staff at public service points with an appropriate level of knowledge, enabling them to either resolve basic issues with patrons in real time, or to report critical information effectively to others, thereby ensuring faster and more accurate problem resolution. The authors discuss the development, delivery, and impact of this ongoing training.     

Marketing Electronic Reserves at a University Library

SUMMARY

Jacksonville State University's Cole Library implemented electronic course reserves in 2002. As with any new service, a marketing plan was prepared to ensure success. This article details the methods used to market the new service to the faculty and students at JSU. Included is a discussion of some unexpected benefits of the marketing effort and how to address resistance to the change from a traditional print service to an electronic service. This article will help fill a gap in the literature by describing one library's attempt at marketing electronic reserves to ensure a smooth transition from traditional reserves to electronic.     

高校图书馆服务营销之思考

文章概述了高校图书馆服务营销的必要性,分析了高校图书馆服务营销的现状,并从打造创新型服务品牌、成立服务营销部门、构建服务营销评估体系、重视培养具有营销观念和营销知识的馆员等几个方面探讨了如何实现高校图书馆服务营销的对策。     

营销思想在图书馆管理中的变迁与应用

图书馆虽然是非营利性组织,但营销已经成为图书馆管理中一个重要的内容。从营销思想的历史变迁入手．阐述图书馆应采用“以读者为导向”的营销哲学以提高图书馆的管理水平,提出在“以读者为导向”的图书馆营销实践中,图书馆应了解读者需求,通过市场细分与目标市场定位,确定营销对象,并依据实际需求．选择恰当的营销组合策略。     

IFLA图书馆国际营销奖及其背后的营销理念

IFLA图书馆国际营销奖积累了大量的最佳实践,对于中国的图书馆营销有着重要的借鉴价值;更重要的是,该奖项的创立者们指出,长期以来“宣传推广”几乎代表了“图书馆营销”的所有内涵,“图书馆营销”的内涵应该随着时代的要求逐步拓展。基于已有研究,梳理该奖项从2003年设立以来到2013年的所有获奖情况,指出研究相关案例时值得注意的一些基本情况,并从构建全面的营销体系、不变的基本原则和与时俱进的策略、多种最佳实践的吸收与内化3个层面讨论奖项及其获奖案例背后的营销理念。     

重新认识图书馆营销：概念拓宽与战略升级

文章首先简要回顾了图书馆营销的历史发展,探讨了其不断拓展的概念边界,认为图书馆营销在当今的图书馆工作体系中,已然上升到战略规划的层次。其次,讨论了战略规划视野下,与图书馆营销息息相关的5个命题,包括非营利性、公共关系、项目制、营销组合和伦理问题等。最后提出了当前情景下,中国本土图书馆在推进图书馆营销方面可以采取的具体措施。     

基于价值链理论的图书馆营销策略

在介绍价值链理论的基本内容及其特征的基础上，界定图书馆价值链的概念，构建图书馆价值链的一般模型，并针对该模型中的各个价值节点，提出图书馆可采用辅助活动的营销策略、外部营销策略、互动营销策略和国际化营销策略。     

Index to Volume 1

No abstract available for this article.     

A Three-Step Approach to Marketing Electronic Resources at Brock University

SUMMARY

Marketing of electronic resources at Brock University is done according to a marketing plan that is aligned with the mission and goals of the institution. This chapter describes measures taken to understand user needs, promote electronic resources, and evaluate strengths and weaknesses of the collection and marketing. It includes sections on the use of surveys, instruction, Web sites and e-mail in marketing. Five key suggestions for marketing electronic resources are offered in the conclusion.     

公共图书馆的战略营销管理

运用服务营销学的基本原理，全面阐述了我国公共图书馆进行战略营销管理的基本原则、主要战略选择。