Market orientation: a concept for health libraries

OBJECTIVES: This paper is the result of exploratory research forming part of ongoing study into the value and relevance of market orientation as a strategic option for library managers. The aim of the study is to gain an understanding of the concept of market orientation relative to the health library sector. METHODOLOGY: A focus group was used to gather data from health librarians working at different levels in the sector. The data was coded and categorized by an expert panel and analysed using a taxonomic map developed during the study. RESULTS: Health library professionals define and understand market orientation in the same way as the concept is defined in the management literature. Their understanding of the concept is developing. A greater emphasis is given to some aspects of market orientation than others. CONCLUSIONS: There are implications for further research. Methods used to measure market orientation in other domains are likely to be relevant for libraries. Research should be extended to different sectors to explore any cross-sector differences. Fostering an organizational culture that supports market orientation has implications for service management and development.     

区域图书馆:挑战与应对之策

论文对区域图书馆网络发展的历史积淀、现实基础、必然趋势等方面进行了论述，并提出了应对之策。     

The relationships of medical libraries to Regional Medical Program planning

The development of Regional Medical Program legislation is summarized and the activities of the new Division of Regional Medical Programs of the National Institutes of Health are described. The first grants for regional medical programs were activated 1 July 1966, and as of 30 June 1967, forty-nine had been awarded out of a possible total of fifty-five. The importance of excellent medical library facilities within each region, especially in all major teaching hospitals, with extensions down to the level of the community hospitals, was emphasized, and the concept of the community hospital as a learning center utilizing the most modern library concepts and teaching devices was commended. The Medical Library Association was asked whether training programs were being developed which would produce the numbers of personnel needed to staff the increased number of medical libraries of the future and whether new training programs were needed for service at the community hospital level.     

End-user programs in medical school libraries: a survey

A questionnaire was sent to all medical school libraries listed in the Annual Statistics of Medical School Libraries in the United States and Canada (1983-1984) asking librarians to describe their end-user programs. Of the 113 responding libraries, 78 had an end-user program. All provided some kind of formal instruction, 39 made equipment available to end users, and 22 provided and administered passwords. The reasons most cited for starting a program were staff interest and patron requests. The two most frequently taught systems were NLM/MEDLINE and BRS/Colleague. In general, respondents felt positive about the programs and planned to continue them. The most frequently mentioned problem was need for more equipment.     

Chat reference service in medical libraries: part 2--Trends in medical school libraries

An increasing number of medical school libraries offer chat service to provide immediate, high quality information at the time and point of need to students, faculty, staff, and health care professionals. Part 2 of Chat Reference Service in Medical Libraries presents a snapshot of the current trends in chat reference service in medical school libraries. In late 2002, 25 (21%) medical school libraries provided chat reference. Trends in chat reference services in medical school libraries were compiled from an exploration of medical school library Web sites and informal correspondence from medical school library personnel. Many medical libraries are actively investigating and planning new chat reference services, while others have decided not to pursue chat reference at this time. Anecdotal comments from medical school library staff provide insights into chat reference service.     

CD-ROM MEDLINE training: a survey of medical school libraries

Most medical school libraries are attempting to provide some form of training for the CD-ROM MEDLINE user, according to this survey conducted in 1989. User guides and vendor-produced tutorials are helpful but are not usually a major aspect of the training. The training sessions vary considerably in length as well as number of attendees, with individualized training being the most widespread. Few facilities offer advanced classes. A core list of training topics has been identified. Evaluation of the training has been done in only a small percentage of the libraries.     

论高校图书馆导入ISO9000标准

论文提出了运用ISO9000系列标准以及“PDCA”循环的方法和八项管理原则，促进高校图书馆获得“最佳程序”功能，提高服务效率；促进高校图书馆资源合理配置，实现管理效益；促进高校图书馆积极面向市场，加快与国际惯例接轨的步伐。     

Personnel administration: management of large medical libraries

Machines themselves are not dehumanizing. Employed with proper management in total systems they enable us better to achieve human goals. Large libraries are complex systems involving man-machine relationships which must be studied with the new management techniques of systems analysis and operations research. Management science deals with a wide variety of problems encountered in the economy of the modern library. Librarians must know about these techniques if they are to fulfill their roles as managers of information services and systems. Good management also involves taking cognizance of the human factors in the old meaning of the term. Some parallels may be found between child rearing and personnel management, but the primary one is that managers must pay the same kind of thoughtful attention to their problems. Good management techniques may be learned empirically by trial and error, but they are better acquired systematically through consultation and study.     

高师图书馆为成人教育服务的思考

为成人教育学员提供服务,是高师图书馆义不容辞的责任.高师图书馆有必要,也完全有可能利用丰富的文献资源和人力资源为成人教育做出应有的贡献.