Community outreach library services in the UK: a case study of Wirral Hospital NHS Trust (WHNT)

AIMS AND OBJECTIVES: The study evaluates the Community Outreach Library Service at Wirral Hospital National Health Service Trust (WHNT). It considers the information seeking behaviour and information needs of primary care staff, and service effectiveness in meeting those needs. METHODS: A literature review established the current context and areas of best practice. The investigative case study used postal questionnaires to 250 primary care staff and an interview with the Community Outreach Librarian. FINDINGS: Themes emerged from the literature regarding information seeking behaviour, information needs, and meeting user needs through effective service delivery. Outreach services have value in terms of improving information skills and providing services at point of need. Time is a major constraint for both users and service providers. CONCLUSIONS: Investment is needed from appropriate funding sources to support the provision and marketing of outreach library services. Librarians benefit from sharing best practice. The continued evaluation of outreach library services is recommended.     

Medicine and literature: a section in a medical university library

Objectives: In 2007, the Alberto Malliani Medical Library of the Università degli Studi in Milan decided to order some novels for its students. The library purchased 24 titles written by famous authors and planned to add others in the future. The proposal for this action was made by a professor, with whom the library had previously co‐operated in organising meetings for students. This article summarises the results of this experiment over 4 years, from its conception, to determine whether any positive outcome has resulted, including how library users welcomed this addition to the library and evaluation of its economic sustainability. Results: Data from July 2007 to December 2010 are presented in terms of the initial purchases, costs, and volume of lending for this section of the library; in addition, readers’ preferences are examined. Conclusions: A university medical library can act as a stimulus to its students’ new or renewed interest in literature, assuming that the novels, biographies, and short stories can contribute positively to the training of medical students. Therefore, setting up a special section can be useful, even though the costs of this section must be limited. A questionnaire could be the method of gathering information about users’ assessment.     

Delivering information skills training at a health professionals continuing professional development conference: an evaluation

In this feature, guest writer Aoife Lawton discusses the outcomes of an information skills workshop delivered at a continuing professional development conference for health and social care professionals in Ireland. The primary aim of the study was to evaluate perceptions of the effectiveness of the workshop. The study provides details of how, through collaborative partnership, the workshop was developed and delivered. Application of an adapted version of the Kirkpatrick model of evaluation is presented alongside details of what impact the event had on the attendees both immediately after the workshop and 3 months post‐workshop. The authors also reflect on the benefits delivery of the workshops had for professional health library practice and service improvement. H. S.     

A best-fit solution: transforming an NHS Library and Knowledge Service in readiness for a new hospital building without a traditional library space

Background:Over a decade ago, the Hill report argued that a shift in vision was required to change the perception of National Health Service (NHS) Library and Knowledge Services (LKS) in England from “book repositories” to essential services that underpin clinical decision-making by patients, carers, and health care professionals. Health Education England''s Knowledge for Healthcare: A Development Framework for Library and Knowledge Services in England 2015–2020 advocates embedding librarians within clinical and management teams in order to provide access to high-quality evidence at the point of need.Case Presentation:In April 2019, Royal Papworth Hospital relocated twelve miles from its historic village location in Papworth Everard to its new state-of-the-art hospital on the Cambridge Biomedical Campus. The design for this new hospital did not accommodate a traditional library space and therefore necessitated a transformation of the LKS. The organization opted to embed the LKS staff into the clinical setting and relegate 80% of the print collection to off-site storage. This project and its associated steps are presented as an example of health care library transformation.Conclusion:Embedding the LKS team in the clinical setting, engaging in proactive outreach activity, and improving our marketing led to a 44% increase in literature searches requested compared to the same eleven-month period in the previous year. A 40% decrease in our print book loans indicates additional barriers to using a click-and-collect service and the need for greater investment in our e-book provision. However, early outcomes for our best-fit service transformation are positive. Having an open, dual mindset has enabled the service to embrace change and maximize emerging opportunities to collaborate with clinical staff on new projects.     

The relationship between national and institutional electronic library developments in the UK: An overview (1)

This paper describes the background, processes and outcomes of the European Commission funded EQUINOX project, which recommended a set of fourteen performance indicators for electronic library services. Each of the recommended indicators is described and the thinking behind them, together with issues raised during consultations with the library community in Europe, is explained. Finally, it is noted that further work will be needed to link performance indicators to new models of libraries which fully describe their roles and functions in a networked information world.     

Getting Our Foot (Back) in the Door: Reestablishing a Freshman Instruction Program

SUMMARY

In 1999, librarians at the University of Alabama (UA) developed a program to reintroduce library instruction into the English Department's mandatory Freshman Composition Program. This article discusses the development, execution, outcome, and assessment of the program and includes tips for developing a similar program. Through negotiation and open discussion with the Director of Freshman English, the library successfully convinced the Director to allow a program of instruction back into the English 101 program. Library instruction sessions were paired with one of the essays/assignments common to all English 101 classes. A survey conducted to assess the library's efforts concluded that the instruction had a positive effect on students' understanding of library resources.     

Medical and health informatics services during and after the COVID‐19 pandemic should be virtual,tailored, responsive and interactive: a case study in Belgium

This is part of a new series in this regular feature regarding trends in the provision of information by health science libraries. By sharing expertise and drawing together relevant trends the series intends to serve as a road map for both health science librarians and health informatics professionals. This article shows how a medical and biomedical research library changed practices, and reassessed user needs for the COVID‐19 emergency. Discusses changes to online education (and collaborative working) to provide user‐friendly services, researcher support tailored to need and re‐visioning library space. J.M.     

Engaging Students in Active Learning: Use of a Blog and Audience Response System

Librarians provide instruction to medical students as part of a core course in the medical school curriculum. Instruction was provided, in part, through didactic sessions covering professional-level medical information resources, PubMed search skills, psychosocial information, and evidence-based medicine. Librarians redesigned instructional sessions with the goals of increasing student engagement and minimizing the lecture format, maximizing the number of students receiving feedback on their search and evaluation skills, and permitting students to see a variety of possible responses as well as engage in peer- and self-evaluation. Librarians integrated the use of a blog and an audience response system (ARS) into the instruction to help accomplish these goals.