大学图书馆用户满意度调查方法研究及启示

澳大利亚大学图书馆应用Rodski用户满意度调查方法从用户的角度评价图书馆的服务工作绩效,找出图书馆服务工作的重心及急需图书馆改进的领域,以利于整体把握和推进图书馆质量管理工作。文章从调查目的及指导思想、RodskiGroup与澳大利亚大学图书馆馆长委员会(CAUL)合作方式、调查方法及数据统计方法、调查结果在图书馆工作中的应用等方面研究评价了这种调查方法及其给我国大学图书馆用户满意度调查研究和图书馆服务质量评估工作带来的启示。     

论图书馆用户的网络调查方法

图书馆用户网络调查具有范围广、方式灵活、效率较高、成本低、客观性较强、自动化程度较高等特点。网络调查的主要方式有 :电子邮件法、Web站点问卷调查法、网上讨论法、服务器日志统计法、用户注册信息调查法等。参考文献 7     

深入开展用户研究,促进图书馆可持续发展

指出掌握充分和完整的用户信息是图书馆效能得以提升的关键因素,提出实证研究是获取用户真实信息的有效途径和方法。介绍了实证研究的概念、特征及其方法的运用,论述了开展图书馆用户实证研究与图书馆可持续发展之间的联系。     

面向使用的图书馆用户研究方法分析

文章对图情领域有关用户研究的文献进行了分析,给出了面向使用的用户研究热点内容及主流研究方法,引入分面分类的思想深入剖析用户研究主要方法,并给出了建议。     

浅论图书馆的用户研究

计算机技术和网络技术的迅速发展和普及对图书馆的发展造成了巨大挑战,图书馆用户的类型、用户意识和对信息资源和服务的要求等都与过去有很大不同。文章分析了网络环境下图书馆用户的新变化,并提出了几点应对策略：提倡人本和谐的服务理念,加强用户研究以及优化资源、开拓服务、扩展用户。     

虚拟图书馆用户研究

本文界定了虚拟图书馆及虚拟图书馆用户的含义，比较了虚拟图书馆与传统图书馆用户的区别，并对虚拟图书馆用户的管理方法进行了阐述，最后分析了虚拟图书馆用户的心理。     

图书馆用户信息行为研究综述

现代图书馆的信息环境使得图书馆用户信息行为的研究具有普遍的意义。文章在文献调研的基础上对国内图书馆用户信息行为研究的进展及研究方法进行了分析总结，提出了未来研究的思路。     

广东流动图书馆用户满意度调查研究

采用实地考察和问卷调查的方式,对广东流动图书馆的51个分馆进行了用户满意度调查研究.调查结果表明:用户对广东流动图书馆的总体满意度为4.11分,但在上网设备(3.98分)、满足用户阅读需求(3.98分)、新书更新时间(3.83分)等方面有待改进.建议从馆员培训、资源建设等方面进行改善.     

高校图书馆用户群落的信息素质研究

信息素质教育在现代高等教育中具有重要意义，本文通过对高校图书馆用户群落所表现出来的信息素质特征比较性研究，认为应开展有层次、多样化的用户信息素质教育模式。     

深度理解用户:图书情报领域民族志方法运用研究

[目的/意义]运用民族志方法研究图书馆及其用户,有助于洞察与满足用户需求。该方法在国外已形成应用潮流,然国内对此尚未足够重视,有必要予以引介与探讨。[方法/过程]阐述民族志方法在图书情报领域获得运用的背景知识和内在逻辑,分析国外实践案例的具体运用和实际成效。[结果/结论]民族志方法所具备的特质符合图书情报学研究趋势,且具有显著的实用意义,值得国内同行学习和借鉴。     

帕累托法则在图书馆管理中的应用

帕累托法则是国际上通用的统计规律和管理法则，它在人们的日常生活和工作中处处起着作用，文章简要分析了帕累托法则的内容及在图书馆文献典藏和读者工作中的作用。     

高校图书馆读者目录利用情况调查与分析

采用问卷式抽样调查和随机调查的方法，从对图书馆目录的了解程度、利用图书馆目录的态度倾向等八个方面调查分析大学生读利用图书馆目录的状况，提出了几点建议，以期为图书馆工作提供参考。     

A survey of the use of ethnographic methods in the study of libraries and library users

A survey and analysis of the use of ethnographic methods in studies of libraries and library users identified a total of 81 studies. Five main types of ethnographic research methods were identified: observation, interviews, fieldwork, focus groups, and cultural probes. The survey shows a recent increase in the use of ethnographic methods in libraries, and identifies an emerging genre of studies associated with library planning that uses rapid ethnographic methods to investigate libraries and their users as part of planning processes. The survey supports comparison across ethnographic studies, settings, and methods; enables the growth of ethnographic methods as a research method in libraries; and provides material for library and information science curriculum development in this area. A bibliography of the studies used in the analysis is provided in Appendix A, and includes a number of gray literature reports and online publications.     

The preparation and use of library manpower

Trends in library education and manpower utilization in general are briefly surveyed, with special reference to the official ALA Policy on Library Education and Manpower approved in July 1970.The trends are marked by general upgrading of standards and content of library education, resulting in a longer period of formal education with more room for intensive specialization; different kinds of preparation for different levels of responsibility; and a serious exploration of the ways in which paraprofessional or supportive staff can be utilized to release the librarian for more professional responsibilities.The Policy Statement is analyzed to show its support of most of these developments. A key concept is that the demands of the position should be the test of professional quality, and not the diploma held by the applicant. The hope is that the changes suggested will improve the quality of library service and the preparation for it and that this general improvement will be applicable also to such special fields as medical librarianship.     

论公共图书馆绩效评价的主体、内容与方法

当前我国公共图书馆由于缺乏有效的评价机制,不仅导致公共图书馆自身运营效率低下,而且造成了公共图书馆功能萎缩以及社会公信力的下降。针对现实中存在的问题,主要从评价的功能及意义、评价主体、评价客体、评价方法四个方面对我国公共图书馆评价展开探讨,旨在通过加强公共图书馆评价,改善公共图书馆经营现状,提高其社会公信力,进而吸引政府、社会公众对公共图书馆的关注与全方位支持。     

Student artists in the library: an investigation of how they use general academic libraries for their creative needs

Although academic librarians may not be fully aware of how student artists use library collections, information obtained from focus group interviews reveals how student artists use academic libraries to support their artwork, what these students seek, and how they feel about their experiences.     

The use of public library roles for effectiveness evaluation

This article examines the roles from the Public Library Association planning and measurement tools for their usefulness in evaluating public library effectiveness. It addresses four questions: What roles are chosen most often?, Can we distinguish among libraries based on their role choices?, Do libraries with different role choices perform differently?, and, Can performance differences form an empirical basis for role definitions? Data for this study came from the Public Library Effectiveness Study (PLES), a survey of 2,418 stakeholders in 84 public libraries nationwide. Respondents from the sampled libraries evidenced both uniformity and diversity in their choice of roles; the favorite roles were those historically associated with public libraries. The libraries could be divided into one group serving smaller populations and focusing on the more popular roles and another serving larger populations and aspiring to fulfill a greater variety of roles. The cluster with a greater variety of roles also performed better than did the other group on more than half of the effectiveness indicators tested. This study has implications for future revisions in standardized role statements and for future research Unking performance to organizational goals.     

网络环境下查新用户信息行为特点及服务策略

文章分析了网络环境下查新用户信息行为的特点及影响其信息行为的因素,并提出了相应的服务对策,为信息机构提高服务质量提供参考.