Predictors of academic and social integration of college students

This study extended earlier research based on Tinto's 1975 model of student college attrition by investigating patterns of student social and academic integration across institutional types. This study found that different college types were characterized by different patterns of student participation in the social and academic life of the college. Personal characteristics and overall climate associated with each institutional type explained statistically significant but modest amounts of the variance in student participation in specific campus activities that help define campus life. Moreover, several personal characteristics were related to students' campus behavior differently across institutional types. Findings are discussed in terms of their implications for student recruitment and retention.     

Student perceptions of support services and the influence of targeted interventions on retention in distance education

To improve student retention in distance education, Simpson suggested in 2003 that institutions analyse their own retention characteristics and ‘spot the leaks.’ In 2008 the Centre for Distance Learning at Laidlaw College, New Zealand, employed two part‐time academic support coordinators in an effort to improve student retention and success. This study compares the retention statistics for first‐time student outcomes across two semesters, one without and one with specific course retention interventions. Results are benchmarked across national data. Interviews with students who were retained revealed that students frequently attribute their success to their own efforts. Student support services in distance education might therefore be perceived by its beneficiaries as a ‘hygiene’ factor (Herzberg, 1968, 2008) in that their presence is not generally appreciated by students. However, their absence is noticed. The similarity of this finding with Shin’s institutional transactional presence (2002, 2003) is also explored.     

INSTITUTIONAL SELECTIVITY AND INSTITUTIONAL EXPENDITURES: Examining Organizational Factors that Contribute to Retention and Graduation

Many institutions of higher education increasingly are concerned with retention and graduation rates. Focusing on private Baccalaureate Liberal and General colleges and universities, the purpose of this study was to examine the relationship between institutional selectivity and institutional expenditures and retention and graduation rates. Framed by Berger’s (2001–2002) view that organizational behavior can impact student departure, this inquiry examined if expenditures for instruction, academic support, student services, facilities, institutional support, and institutional grants (i.e. student financial aid) could predict retention and graduation rates at baccalaureate-granting institutions. Institutional selectivity and institutional expenditures, specifically those that directly contributed to students’ academic integration, were found to contribute significantly to retention and graduation rates. Recommendations are suggested, including using the results to inform resource allocation strategies that can enhance retention and graduation rates.     

Tinto's Separation Stage and Its Influence on First-Semester College Student Persistence

Examination of student departure for various student populations, in different institutional settings, and at various stages in time is crucial in the quest to improve retention (Tinto, 1988, 1993). Therefore, this study explored first- to second-semester persistence of first-time, full-time freshmen at a public, four-year institution, focusing upon Tinto's concept of separation. The question of how various underlying dimensions of separation influence departure decisions was examined. The dimensions of (1) support and (2) rejection of attitudes and values were found to influence persistence in a statistically significant way.     

The effects of integrating service learning into computer science: an inter-institutional longitudinal study

This study is a follow-up to one published in computer science education in 2010 that reported preliminary results showing a positive impact of service learning on student attitudes associated with success and retention in computer science. That paper described how service learning was incorporated into a computer science course in the context of the Students & Technology in Academia, Research, and Service (STARS) Alliance, an NSF-supported broadening participation in computing initiative that aims to diversify the computer science pipeline through innovative pedagogy and inter-institutional partnerships. The current paper describes how the STARS Alliance has expanded to diverse institutions, all using service learning as a vehicle for broadening participation in computing and enhancing attitudes and behaviors associated with student success. Results supported the STARS model of service learning for enhancing computing efficacy and computing commitment and for providing diverse students with many personal and professional development benefits.     

The Automation Game: technological retention activities and perceptions on changes to tutors’ roles and identity

This paper demonstrates the importance of considering lived experiences of adjunct teaching staff during the introduction of automated student messaging services in a UK Business School. With cost-orientated moves to expanding online provision through emergent technologies and the growth of alternative HE strategies, traditional group-orientated student and tutor interactions are developing into a continuum. Automated messages aim to increase retention, and standardise the student experience in terms of academic qualification communications. These messages, however, have necessarily required tutors unlearning previous pedagogical support routines, thus changing academic roles and in consequence impacting academic identity processes. The investigation adds to emerging literature by examining the impact on a group of adjunct faculty staff during change introduction. Study into these changes to academic routines has value, as much existing retention literature privileges the institutional or student experience, and much of learning/unlearning literature is in a non-educational setting.     

A multi-level modeling approach to investigating students’ critical thinking at higher education institutions

Twenty-first century and higher-learning skills such as critical thinking are highly desired for new college graduates entering the workplace, especially with rapid changing technology and a more globalized economy. As a result, the importance of critical thinking development at higher education institutions has increased. The purpose of this study was to examine the effect of student and institutional variables on the difference in critical thinking scores between first-year and third/fourth-year students at higher education institutions. We examined the extent to which institutional variables moderate the relationship between student variables and the critical thinking score difference. We used a multi-level modeling approach to account for the clustering of students in institutions. Results of this study showed that: (a) institutional variability accounted for 15% of the variance in estimated critical thinking scores, (b) third/fourth-year students had higher critical thinking scores as compared to their first-year peers even when controlling for college admissions score, and (c) in the final model, the main effects of college admission scores, student-faculty ratio, and percent Black/African American were statistically significant; however, retention was the only significant moderator of the relationship between critical thinking scores and class level. Implications and future research are discussed.     

Instructors’ perspectives on the utility of student ratings of instruction

This study investigates instructors’ attitudes about student ratings of instruction. The sample consisted of 357 instructors at a major Canadian university, where student evaluation is carried out in all courses at the end of each term. Instructors tend to agree that the student rating practice is an acceptable means of assessing institutional integrity, and is useful to administrators in making summative decisions. However, they consider the student evaluations only marginally valuable in their impact on enhancing instruction. Implications for the development of student ratings are discussed.     

AN ORIENTATION COURSE AND COMMUNITY COLLEGE RETENTION

Orientation and retention programs are common in institutions of higher education. The potential association between orientation programs and student retention, particularly within the community college sector, has long been neglected. This study presents an institutional view of a potential associative relationship between an orientation course and student retention measures. A chi-square analysis revealed a significant association among orientation program, student completion of degree, student retention, and student enrollment and persistence.     

Factors affecting hispanic student transfer behavior

Few studies examine transfer of nontraditional-age Hispanic community college students to four-year institutions. The present study examined attitudes, cognitive and noncognitive experiences, and transfer-related behaviors of students (N=277) who graduated from one two-year institution, in order to determine factors associated with successful transfer and make appropriate policy recommendations. An undergraduate survey based on Tinto's (1975, 1987) conceptual framework and Cabrera, Nora, and Castaneda's (1993) integrated model of student retention provided measures of family concerns, encouragement, social and academic integration, English communication skills, and educational and institutional commitments. Structural equation modeling via LISREL gave parameter estimates of causal links among variables in the hypothesized model. Variables significant for Hispanic transfer students were mathematics ability, academic achievement, and an intent to transfer.An earlier version of this paper was presented at the Association for Institutional Research Forum, Chicago, Illinois, May 1993.     

TWO‐YEAR COLLEGE ATTRITION: DO STUDENT OR INSTITUTIONAL CHARACTERISTICS CONTRIBUTE MOST?

This study examined certain effects of seven student pre‐enrollment characteristics and three student‐institutional characteristics on retention status. Path analysis of these longitudinal data was unable to compare favorably with other studies using similar determinants. Certain practical implications of the study also are presented, emphasizing the burden of evidence that suggests that entering student characteristics cannot be used alone to explain the retention decision, that retention programs should be strategically rather than generically focused, and that program holding power may be related to student career consciousness and goal specificity.     

The development and validation of an instrument assessing student-institution fit

While past research has focused on how student background characteristics and university experiences predict student retention and achievement, very few studies have examined the role that student-institution ‘fit’ might play in this process. In this study, we developed and validated a student-institution fit instrument that assesses the correspondence between student and institutional characteristics. We then examined the extent to which student-institution fit and friendship groups predict indicators of student success (e.g. academic adjustment and disengagement), which in turn predict future intentions. Using independent samples of undergraduate students from two Australian universities, exploratory and confirmatory factor analyses provide evidence for a unidimensional model of student-institution fit. Moreover, structural equation modelling analyses indicate that student-institution fit predicts greater academic adjustment and less disengagement, which in turn predict intentions regarding retention, transferring to another university, and changing major or career choice.     

The motivations,attitudes, perceptions and skills of customer service staff working in Australian university student administration

In 2012, government changes to higher education shifted Australia to a demand driven funding model. The consequential increase in student numbers, along with greater focus on retention and student satisfaction, resulted in rising customer expectations. There are now strategic imperatives to change administrative cultures to focus on delivering service excellence. This study analyses customer service behaviours of student administration staff at one Australian university. Using a conceptual framework of motivations, attitudes, perceptions and skills towards customer service, this small-scale study suggests that staff are intrinsically motivated and have largely positive attitudes towards their student customers. A gap was identified between individuals’ perceptions of their customer service delivery compared with that of colleagues, while staff learn informally from their supervisors and colleagues. Finally, this paper explores how universities might develop and embed a workforce that is student-centric, delivering outstanding customer service, while at the same time upholding governance and compliance requirements.     

Pursuing justice for refugee students: addressing issues of cultural (mis)recognition

In this paper Nancy Fraser’s conceptual tools are drawn on to theorise issues of justice in a culturally diverse primary school in Australia where approximately 30% of the student population are immigrant/refugees. The paper examines justice issues of cultural recognition in relation to refugee student identity, behaviour and assessment. Drawing on interview data from a study that sought to identify productive approaches to addressing equity for refugee students, the paper highlights the school’s efforts to remedy issues of cultural misrecognition associated with an equation of refugee student difference and marginality with deficit and lack. Such efforts relate to the school’s endeavours to create an inclusive and socially cohesive environment that supports a valuing of, and connection to, refugee student difference. These endeavours are theorised as highly productive in their capacity to disrupt the relations of cultural domination, non-recognition and disrespect that exclude and/or malign some refugee students at the school and broader level. The paper argues the importance of such an approach in light of the unprecedented diversity and complexity of the global context where schools are consistently challenged with new and changing equity concerns and priorities.     

Institutional Level Student Engagement and Organisational Cultures

Driven by the growing presence of market forces within higher education worldwide, universities are changing the way they engage with students. This article explores how a university's internal culture relates to engagement with students and their views. It builds on wider research into student engagement and organisational cultures. The organisational cultures of two universities are mapped against a typology developed by McNay, which was extended by the author to include aspects of institutional engagement with students. It appears that corporate and bureaucratic institutional cultures that may respond well to external pressures on institutions (regulation, performance indicators, audits and policy pressure) are not conducive to engagement with student opinion. The stronger preference of students remains a collegial, partnership‐based approach for enhancement of the student experience. This study will be of interest to institutional managers, student (union) leaders, academics and practitioners who seek to improve the student experience through effective engagement with student views.     

Shifting selves: The emergence of new identities in South African schools

This is an exploratory study on the nature and extent of racial integration in South African schools in the post-apartheid period. While there is vigilant media attention to occasional, dramatic incidents of racial conflict in white schools, there is very little research on the ways in which student identities are framed, challenged, asserted and negotiated within the dominant institutional cultures of former white schools. The research findings suggest that student identities are shaped and framed within stable institutional cultures that remain impervious to change despite the changing demographics of the student body; but that even under these conditions student identities are constantly being questioned and recast as black and white students begin to engage each other in the daily routines of institutional life.     

ANALYSIS OF INSTITUTIONALLY SPECIFIC RETENTION RESEARCH: A Comparison Between Survey and Institutional Database Methods

This study empirically explores the comparability of traditional survey-based retention research methodology with an alternative approach that relies on data commonly available in institutional student databases. Drawing on Tinto’s [Tinto, V. (1993). Leaving College: Rethinking the Causes and Cures of Student Attrition (2nd Ed.), The University of Chicago Press, Chicago.] theory of student integration, this project utilizes an information-theoretic approach [Burnham, K.P., and Anderson, D. R. (2002). Model Selection and Inference: A Practical Information-theoretical Approach (2nd ed.), Springer-Verlag, New York, NY.], in which a set of candidate models was developed using institutional integration survey variables and variables drawn from institutional student databases. An information-theoretic approach to selecting the most parsimonious logistic regression model revealed that institutional database variables out-perform the institutional integration survey scales developed by Pascarella and Terenzini [Pascarella, E. T., and Terenzini, P. T. (1980). Journal of Higher Education 51(1): 60–75.] in predicting 1-year retention. This empirical support for the use of institutional database variables is valuable in conducting institution-specific retention research under constrained resources.     

Faculty Views of Student Evaluation of College Teaching

The literature abounds with psychometric studies of course evaluation measures and articles debating the merits of student ratings of instruction, but little research has focused on faculty perceptions of this procedure. In the present study faculty perceptions are explored at a teachers' college where evaluation is carried out annually on a sample of courses. The sample includes 101 instructors who completed the research questionnaire. Faculty attitudes reflected a broad range of responses towards validity of student ratings, and their usefulness for improving instruction. Although overall attitudes were mildly positive, few instructors reported changing instruction as a result of student ratings. Moreover, few supported sending evaluation results directly to college administrators or publishing them for student consumption.     

Using peer effects to explain retention rates in a private university

This study identifies factors associated with freshmen retention rates at a mid‐size private university. A key finding from our analysis is that roommates' academic efforts, residing on an honours floor and membership in co‐curricular groups increase retention. We also confirm many standard results in the literature regarding the impact on retention rates, such as student motivation and ability, and financial aid. We show that a timely housing application, closer proximity to home, a higher number of schools on a student's Free Application for Federal Student Aid and peer effects impact freshman retention. Our results suggest that a more sophisticated dormroom assignment algorithm matching students' abilities and interests could be considered to increase freshman retention rates among private institutions.     

Student engagement in the educational interface: understanding the mechanisms of student success

Student success and retention continue to be of concern for higher education institutions. Wider participation, combined with lower completion rates for non-traditional students, highlights the need for new ways of understanding the student experience to ground policy and practice. This article provides this insight by drawing together a number of key constructs to refine a recent framework of student engagement. We argue that the transition metaphor, focusing on the first year, is limited because it depicts differences between students and institutions as both transient and temporal. Instead, we use a cultural lens to introduce the educational interface as a metaphor for the individual psychosocial space within which institutional and student factors combine and student engagement in learning occurs. Incorporating the interface into the existing framework of student engagement makes three contributions to our understanding of the student experience. First, the educational interface is a tangible way of representing the complex interactions between students and institutions, and how those interactions influence engagement. Second, the refined framework highlights four specific psychosocial constructs: self-efficacy, emotions, belonging and well-being, which, we contend, are critical mechanisms for mediating the interactions between student and institutional characteristics and student engagement and success. Finally, the refined framework helps to explain why some students with demographic characteristics associated with lower completion rates are retained and do go on to successfully complete their studies, while similar others do not. These three contributions, the interface, the key constructs within it being mediating mechanisms and their explanatory utility, provide focus for the design and implementation of curricula and co-curricular initiatives aimed at enhancing student success and retention, and importantly to evaluate the impact of these interventions.