国内著名合作数字参考咨询项目调查分析

调查了目前国内3个著名合作数字参考咨询项目运行现状,并从咨询软件及功能、咨询方式、服务对象、服务内容、响应时间、合作程度、实时咨询时间、网络表单设置等方面逐一剖析,提出六个策略,进一步加强与完善合作数字参考咨询项目,以期推动我国合作数字参考咨询服务稳定、可持续发展。     

国外数字参考咨询服务规范解读与启示

介绍了<虚拟参考服务实施与维护指南>、K-12数字参考服务信息咨询专家指南、问题/答案流程处理协议、QuIP,KnowlegeBit等国外代表性数字参考咨询服务规范,并对其主要特点进行概括.在此基础上简要分析国内数字参考咨询服务规范与国外规范的差距,并据此提出国内数字参考咨询服务规范的改进方向.     

图书馆数字参考咨询服务研究

对数字参考咨询服务的涵义、特点进行了阐述,强调了数字参考服务在图书馆服务的重要地位,指出未来图书馆的发展需要越来越多的参考馆员,高层次的数字咨询参考馆员才会提供高质量的图书馆信息服务,才能迎接网络化信息技术的挑战。     

数字参考咨询指南的现状与思考

本文介绍了目前国际、国内数字参考咨询指南的制定情况,并结合我国数字参考服务的现状,建议我国图书馆界尽快制定切实可行的数字参考咨询指南。     

公共图书馆数字参考咨询工作的探讨

文章概述了美国图书馆数字参考咨询服务的模式,分析了国内参考咨询服务的发展现状,探讨了公共图书馆数字参考咨询服务工作的开展。     

中国式合作数字参考咨询服务模式比较研究

针对目前国内开展的合作数字参考咨询项目运行现状,提出合作虚拟参考咨询服务的三种实现模式,并逐一剖析,进一步提出建立健全服务管理机制、软件技术整合与优化、咨询专家社会化、隐私权与知识产权保护、整合营销、建立科学评估机制、合作与交流等,以期促进我国合作式数字参考服务稳定、可持续的发展。     

馆员在数字参考咨询服务中的行为规范

介绍了目前国际、国内数字参考咨询指南制定情况，并针对我国数字参考服务的现状，建议我国图书馆界应该制定切实可行的数字参考咨询指南。     

我国合作式数字参考咨询服务比较分析

针对目前国内开展的6个合作式数字参考咨询项目运行现状逐一剖析,结合其参考源、合作类型、合作模式、服务用户、服务形式、专家咨询等特点,进一步提出建立健全其相关标准、服务管理机制、知识产权保护机制、队伍建设、国际化合作等,以期促进我国合作式数字参考服务稳定、可持续的发展.     

我国数字参考咨询服务发展综述

20世纪未随着国内数字图书馆建设的深入发展和网络环境的优化，我国图书馆界开始研究和开展数字参考咨询服务。本文从数字参考咨询服务的功能、类型、组织和管理三大方面介绍了数字参考咨询服务在我国的发展情况。     

浅议高校图书馆数字参考咨询服务

论述了数字参考咨询服务的概念和类型，并在列举了国内外几个典型的数字参考咨询实例的基础上，提出了目前高校图书馆数字参考咨询服务系统构建应具备的功能模块和服务发展方向。     

Reference Costs and Reference Services:

No abstract available for this article.     

Reference

THE COLLECTOR'S GUIDE TO ANTIQUARIAN BOOKSTORES compiled by liodoc Press, Inc. (New York: Macmillan, 1984---$20.75)

TELECOM FACTB00K 1985 (Television Digest, 1836 Jefferson PI., Washington, D.C. 20036---$59.00, paper)

LAW AND LEGAL INFORMATION DIRECTORY edited by Paul and Steven Wasserman (Detroit: Gale Research, 1984---$225)

HANDBOOK OF THE NATIONS compiled by the National Foreign Assessment Center, U.S. Central Intelligence Agency (Detroit: Gale Research, 1984---$64.00)     

Reference

No abstract available for this article.     

Reference

INSIDE U.S. BUSINESS: A CONCISE ENCYCLOPEDIA OF LEADING INDUSTRIES by Philip Mattera (Homewood, IL: Dow Jones-Irwin, 1987—price not given)

DICTIONARY OF COMPUTERS, INFORMATION PROCESSING & TELECOMMUNICATIONS by Jerry Rosenberg (New York: John Wiley, 1987—$18.95, paper, with a hardback available as well)     

Reference

TELECOMMUNICATIONS SYSTEMS AND SERVICES DIRECTORY —ISSUE TWO, edited by John Schmittroth Jr. and Martin Connors (Detroit, Mich.: Gale Research, 1984--$170.00 for the first edition, being issued in three parts, paper)

THE BOOK PUBLISHING ANNUAL: HIGHLIGHTS, ANALYSES & TRENDS (New York: R.R. Bowker, 1984---$49.95)

THE COMPUTER AND BUSINESS EQUIPMENT INDUSTRY MARKETING DATA BOOK (Computer and Business Equipment Manufacturers Association, 311 First Street, N.W., Washington, D.C. 20001--price not given, paper)

THE SOCIAL AND ECONOMIC IMPACT OF VIDEOTEX, TELETEXT AND COMPUTERS: AN ANNOTATED BIBLIOGRAPHY, by Roberto Valdez, et al., and THE SOCIAL AND ECONOMIC IMPACT OF TELEPHONES by Elena Pernia, et al. (Honolulu, Hi.: East-West Center, 1984--price not given, but cost covers reproduction and postage, paper)

WHAT'S IN PRINT: THE SUBJECT GUIDE TO MICROCOMPUTER MAGAZINES, by W.H. Wallace (Blue Ridge Summit, Pennsylvania: TAB Books, 1984--price not given, paper)

DICTIONARY OF NEW INFORMATION TECHNOLOGY ACRONYMS, by M. Gordon, et al. (London: Kogan Page/Detroit: Gale Research, 1984--$56.00)

THE VIDEOTEX MARKETPLACE (Bethesda, Md.: Phillips Publishing, 1984--$97.00, paper)

A VIDEOTEX/TELETEXT BIBLIOGRAPHY (Videotex Industry Association, 1901 Ft. Myer Drive, Suite 200, Rosslyn, VA 22209--$25.00, paper)

AUDIO VIDEO MARKET PLACE: A MULTIMEDIA GUIDE 1984 (New York: R.R. Bowker, 1984--$45.00 paper)

THE INTERACTIVE CABLE TV HANDBOOK (Bethesda, Md.: Phillips Publishing, 1984--$97.00, paper)

COMPUTERIZED LITERATURE SEARCHING: RESEARCH STRATEGIES AND DATABASES, by Charles L. Gilreath (Boulder, Colo.: Westview, 1984--$25.00)     

Evaluating Reference Services and Reference Personnel:

There is a large literature on the evaluation of reference services and reference personnel. This bibliographic essay discusses a wide variety of items from that literature, organized around a series of questions that might be considered a model for the reference evaluation process.     

Reference Staffing

Abstract

In spring 2006, 404 medium-sized academic libraries participated in a survey to determine their reference-staffing practices. A medium-sized academic library is one affiliated with a bachelor's degree granting institution where the FTE enrollment is 3,000-9,999. Libraries reported their type of service model, number of questions asked, number of staff, variety of service points, types of staff utilized, hours and other factors used to make staffing decisions.

What are the staffing practices in reference departments at medium-sized academic libraries? How many reference and non-reference librarians are scheduled to work at reference service points? How many questions are typically asked during a week? Are students or support staff utilized? What type of model is most prevalent-one central desk with one librarian, several distributed desks with one or more staff members, a tiered service model or something else? What factors do reference managers consider when determining the hours and types of staff scheduled? These questions, and more, are explored in this report.