Current status,future trends,and issues in human performance technology,part 2: Models,influential disciplines,and research and development

In this second part of a two‐part series, a panel of experts indicated that human performance technology (HPT) research is being adequately conducted but not properly used in practice. They stressed a need for more applied research and more extensive use of case studies. They also provided their perspectives about the influences of other fields on HPT, suggesting the need for HPT to align more closely with other disciplines that address issues of human and organizational performance.     

Current status,future trends,and issues in human performance technology,part 1: Influential domains,current status,and recognition of HPT

Fifteen human performance technology experts participated in a survey investigating HPT's current status, future trends, and issues. Although HPT is not fully recognized in many organizations, such strengths as systems thinking and multidisciplinary approaches to performance problems are valued. Weaknesses reported are the rare use of HPT in small organizations, falling for quick fixes, and shortcomings in evaluation. HPT professionals need to do better at clarifying HPT principles, communicating HPT values, and demonstrating HPT's organizational impact.     

A Call to Action: Gain a Seat at Decision Tables

No matter how much HPT practitioners improve human performance, we are not granted enough invitations to serve as tactical and strategic decision makers. Many “earning” decision makers such as financial experts regard HPT professionals as no more than operational‐level learning professionals. Therefore, HPT practitioners cannot rely on current decision makers to initiate a call for increased respect for the HPT industry. However, there is a contingent of HPT practitioners known as business‐entity performance technologists (BEP Techs) who serve as HPT activists by obtaining influential roles in decision processes. Their goals are to influence decision makers, become decision makers, support decision makers, and challenge decision makers from other industries to respect HPT practitioners as more than just learning professionals. To do this, they focus more on the improvement of business‐entity performance than on human performance. They seek to obtain respect for the HPT industry as both learning and earning professionals.     

Examining the Practice of Human Performance Technology

Despite the fact that Human Performance Technology (HPT) has proved itself as a systemic, systematic process for increasing performance and profitability in organizations, it has not yet been widely adopted. There are several reasons for this. The conditions that must exist for organizations to benefit from all HPT can offer them are lacking. First, few individuals have the knowledge and skill necessary to implement the methods, measures, and models of HPT, and second, those who do seldom have the opportunity and authority to apply HPT where it will most benefit the organization. This article takes a look at such barriers to successful HPT practice, and how they can be overcome. It reports the findings of a survey of academics, internal practitioners, and external consultants who are members of NSPI who were asked to report on what opportunities exist for learning about HPT, where it is practiced in organizations and by whom, and what role management plays in implementing HPT within organizations. The article also suggests ways of addressing the barriers identified.     

Improving Retail Sales Performance by Integrating HPT with Marketing Strategies

In order to accomplish organizational goals within constraints, marketers need to develop and implement marketing strategies effectively and efficiently. Trainers equipped with human performance technology (HPT) skills and knowledge may contribute substantially to strategy development and implementation and eventually contribute to organizational success. In this article, we demonstrate how HPT improved retail sales performance in an organization in the Chinese telecom industry. The outcomes highlight the benefits of integrating HPT with marketing strategies and the importance of forming partnerships between training staff and marketing professionals.     

Research and Theory as Necessary Tools for Organizational Training and Performance Improvement Practitioners

Human Performance Technology (HPT) is the applied study and practice of improving organizational performance through training and non-training interventions. For practitioners working in this area that identify themselves as an HPT practitioner, organizational training and performance (OTP) specialist, or instructional designer—offering the right intervention set requires understanding of how humans work and function internally and within organizations that are bounded by environmental, societal, and economic realities. The HPT field is rooted in a multi-disciplinary knowledge base and has its own models and theories, which are generally developed by practitioners to guide their practice. Because HPT follows a systematic, data-driven process akin to action research, HPT practitioners are applied researchers even if they do not see themselves as such. What we need is more collaboration between scholars, practitioners, professional associations, and businesses to create a culture of engagement and involve everybody in the validation of applied research and theory development.     

Using strategy maps to prioritize learning and performance improvement agendas

There are best practices that organizations can employ to link their learning initiatives to corporate strategy. Human capital and human performance technology (HPT) professionals need to push their organizations to embrace a performance improvement agenda that is linked to strategy, and organizations need to include a learning representative in the strategic development process. If the human capital or HPT professional and CEO work together toward a common goal, the business can achieve the greatest benefit from learning initiatives.     

School competition and performance indicators: evidence from the creation of federal education institutions in Brazil

The expansion of the Federal Institute of Education is characterized as an exogenous source of competition in Brazil. This research studies the effect of the Federal Institutes’ creation on the performance of the other public schools in the benefited municipalities. The methodological approach is the Propensity Score Matching combined with the generalized difference in differences method. The results show a significant and negative impact on the pass rate of students who remain in the state public educational system and a positive impact in the fail rate. The policy of expansion of the Federal Institutes may lead to a cream skimming process.     

Primary sources of cognate research in human performance technology

This article is third in a series written to address questions regarding the need for more empirical research in the field of human performance technology (HPT) and the need to determine the future direction of HPT research. The call for more empirical research has been published in journals such as Performance Improvement Quarterly and Performance Improvement (formerly Performance and Instruction) for nearly 20 years.     

A Selected Review of the Underpinnings of Ethics for Human Performance Technology Professionals -Part Two: Professional Resources

Professionals serving as internal and external consultants, whether as performance technologists, human resource development facilitators, training specialists, organizational development change agents, or quality improvement engineers, are uniquely positioned to influence ethical awareness in the workplace. Yet it is unlikely that they will be able to exert much influence without knowledge of the factors that influence ethical behavior in organizations and knowledge of ethical decision making. Although the literature on ethics is proliferating, little of it is directly related to performance improvement professionals. Those who want to educate themselves in ethics have been left to their own devices. Part One in this series of two articles presents a review of key ethical theories and research. Part Two is a list of references available for those who are ready to examine the ethical responsibilities of HPT professionals, who have encountered ethical issues, who want to include an ethics audit in their needs assessment tool box, or who need to suggest ethics-related solutions to performance problems.     

WHAT IS INTERIORITY AND WHY MIGHT IT BE IMPORTANT FOR HUMAN PERFORMANCE TECHNOLOGY?

Considerations of the inner world of workers and organizations might not fall within the provenance of human performance technology (HPT) practitioners. However, when it comes to being creative, workers need fertile imaginations driven from within. When it comes to productivity, mostly inner energies drive collaboration. When it comes to results, leaders must nurture workers toward wholeness for effective decisions and wisdom‐driven action. For these reasons, HPT practitioners need to know how to engage with the interiority factor.     

What Do HPT Consultants Do for Performance Analysis?

This study was conducted to contribute to the field of Human Performance Technology (HPT) through the validation of the performance analysis process of the International Society for Performance Improvement (ISPI) HPT model, the most representative and frequently utilized process model in the HPT field. The study was conducted using content analysis as the research methodology to investigate thirty HPT business cases. The findings in this research indicate that the detailed processes and components as depicted in the performance analysis process in the ISPI HPT model were not fully present in the HPT business cases. Actual processes used in the business cases to identify performance gaps differed in part from the model. In addition, the procedure of analysis in the model is depicted as a logical sequence and in the cases is an actual sequence. In addition, the refined performance analysis process is proposed based on the research findings.     

Testing elementary and secondary school students’ ability to perform historical perspective taking: the constructing of valid and reliable measure instruments

Historical reasoning competencies play an important role in history education. However, valid and reliable large-scale measurement instruments to assess these competencies are scarce. This study considers two instruments for measuring students’ ability to perform historical perspective taking (HPT) as a historical reasoning competency. The instruments have been tested for validity and reliability among 1,270 Dutch upper elementary and secondary school students, ranging in age from 10 to 17 years. One instrument offers effective validity and reliability and can map HPT performance among a large and heterogeneous student population. The results show that even upper elementary school students are capable of performing HPT. However, as students age, their ability to perform HPT increases. Differences regarding the ability to perform HPT were also found between educational levels. Pre-university students performed HPT more successfully compared to students at lower educational levels. The results of this study can be used to gain insight into the construct of HPT and into how historical reasoning competencies such as HPT can be measured. Furthermore, the results provide insight into how differences between students, such as age and educational levels, influence the performance of HPT.     

Human Performance Technology: An Examination of Definitions through Dependent and Independent Variables

This definitional paper provides a chronological perspective of human performance technology (HPT) definitions and an evaluation of them in terms of independent and dependent variables. The intent is to compare the definitions with the goals that have been articulated for HPT over the years and to provide one source for past definitions as researchers move forward to continue their study of HPT. The search for definitions extended back to Gilbert in the late 1970s, who provided a foundation; the search revealed an evolution of definitions from the late 1970s to the present day, with the definition currently on the Website of the International Society for Performance Improvement (ISPI). The analysis depicts a brief chronology of the field, the breadth of HPT through the definitions, and how the definitions changed as the field matured (with the increased knowledge and applications of several theory disciplines).     

Content analysis of the 20 most influential articles in PIQ

The purpose of this study is to examine key research themes in human performance technology (HPT) through content analysis of the 20 most influential articles identified in Cho, Jo, Park, Kang, and Chen (2011). Three questions guiding this inquiry are: (1) What are the key themes of the 20 most influential articles in PIQ, (2) What information do the 20 most influential articles add to an understanding of HPT, and (3) What are the implications of the content analysis for HPT research practices? Five key themes emerged from the content analysis, including instructional design, HPT scholarship, performance technology, performance support, and transfer of training. HPT scholarship was the most distinctive key research theme in this study. The qualitative details about the 20 most influential articles were provided, related issues were discussed, and implications for research practice were articulated.     

Applying Case‐based Reasoning in Knowledge Management to Support Organizational Performance

Research and practice in human performance technology (HPT) has recently accelerated the search for innovative approaches to supplement or replace traditional training interventions for improving organizational performance. This article examines a knowledge management framework built upon the theories and techniques of case‐based reasoning (CBR) and Nonaka's (1991, 1994) knowledge conversion model to shed light on how organizational performance can be enhanced by leveraging organizational knowledge represented as cases to support learning, working, and innovation of knowledge workers. This framework offers HPT practitioners new ways of thinking and methods for the design of performance support interventions by which organizational knowledge is stored, codified, delivered, and acted upon in context, on demand, and at the point of need. This paper describes a project, Knowledge Innovation for Technology in Education (KITE), which was designed to support professional development of teachers using CBR and knowledge conversion theories.     

The practical management practices of independent HPT consultants

When independent human performance technology (HPT) consultants need practical guidance managing their own firms, they are thrust into a complex, confusing, and uncompassionate network of guides. This article focuses on the practical side of managing an independent HPT consulting practice. Several aspects are considered, including physical setting, legal structure, financial concerns, sales and marketing, pricing, and affiliations or alliances. In addition to a review of relevant literature, a survey of 150 independent consultants was reviewed and several interviews of independent consultants were conducted.     

Training Older Workers: Implications for HRD/HPT Professionals

In corporations across America, a race is on to find new ways to maximize human capital. An emphasis on lifelong learning will be vital for the success of our future workforce. As demographic shifts occur, the “older worker” will emerge as a primary target for this human development effort. This article explores the implications of this demographic shift for the human resource development and human performance technology (HRD/HPT) professional and recommends strategies for meeting this business need. First, we discuss the realities of this demographic shift and compare our current workforce demographics to those of the future. Next, we examine the common myths about the “older worker,” as well as what current research reports about this special population. Finally, we examine the impact of this trend on our profession. We discuss strategies for modifying the workplace environment, reassessing workforce motivational strategies, and altering training practices in order to serve this older worker population. In conclusion, we look at the implications for the future in HRD/HPT research.     

Synthesizing soft systems methodology and human performance technology

Human performance technology (HPT), like other concepts, models, and frameworks that we use to describe the world in which we live and the way we organize ourselves to accomplish valuable activities, is built from paradigms that were fresh and relevant at the time it was conceived and from the fields of study from which it grew. However, when the frameworks used by practitioners grow out of similar paradigms, important things can be missed when designing solutions in performance environments simply because of their practical limitations and exclusion of issues that may warrant our attention. This article looks at the paradigms most commonly used to explain performance environments, both within HPT and by those from other fields. From this a synthesized approach to solving perceived problems in performance environments is provided that introduces Soft Systems Methodology to the HPT practitioner, an approach built on premises very different from those commonly utilized in HPT frameworks.