图书馆读者服务工作实行社会服务承诺制之我见

从图书馆实行服务承诺制的必要性入手,论述了读者服务承诺制的注意事项,并深入讨论了如何根据图书馆的具体情况有效发挥服务承诺制的作用。     

图书馆实行社会服务承诺制的思考

阐述图书馆实行社会服务承诺制是吸引读者利用图书馆的重要途径。对承诺的内容、运行机制和实现承诺应具备的专业基础提出个人看法。     

承诺制与图书馆读者服务工作

文章对图书馆实施承诺制的具体内容做了初步的探讨.     

图书馆服务与承诺制

图书馆的中心工作就是读者服务工作.如何更好地为读者服务,至今是图书馆工作中最大问题.以我之见,在读者服务工作中实行承诺制不失为一较好方法.     

“读者服务工作承诺制”设想

阐述建立“读者服务工作承诺制”的必要性，介绍其内容和操作方法以及如何建立配套的监督机制。     

图书馆也应引入承诺制

作者就图书馆引入、改造和完善承诺制的必要性、可能性、紧迫性以及图书馆承诺制的基本内容等问题作了初步阐述.     

基于服务承诺制的图书馆工作探讨

图书馆作为文献信息中心,应为读者提供优质服务,建立服务承诺制能够增强图书馆自身的服务意识和责任感,是提高服务质量有效的服务模式.通过图书馆开展承诺服务的实践经验,对建立服务承诺制的目的、内容和实施办法作了初步的探讨.     

图书馆"惰性"论--图书馆承诺制的基础何在

当前,许多行业(特别是服务性行业)为了改善服务质量,增加管理的透明度,加强社会的监督力度,纷纷开展承诺制服务,收到了良好的社会效果.图书馆作为一个服务性很强的公益性机构,能向社会做出哪些实质性承诺? 我们无法承诺,读者何时能借阅到所需的文献. 我们无法承诺,图书馆所藏的文献何时能得到补充.     

Promise,Perils, and Planning

Summary

The promising future of new and better information services supported by the use of information technologies is well documented. Many journal articles describe successful experiences with better reference and instructional services, new services to new kinds of students who are engaged in distant independent learning or other non-traditional education, and better communication with library users. However, there are many perils on the way to delivering such improvements with the use of new finding tools, new software, new printing systems, and new telecommunication networks. An administrative overview of the sorts of planning which can smooth the implementation of information technology-based reference and instructional services outlines options for staffing, troubleshooting, fund raising, and budget development. Planning takes time and effort, collaboration and creativity. With appropriate emphasis on planning, the promise of implementing improvements in quality of services through information technologies can and should become a reality.     

Single service points in libraries: A review

ABSTRACT

As libraries of all types and sizes continue to re-envision themselves to remain relevant in a rapidly changing information landscape, the single service point is visible evidence of this effort. In a complex environment, combining formerly disparate functional or service units is for many libraries both an innovative and effective way to manage resources and services. It is the intent of this overview to look beyond these issues to find similarities in theme and application that may be useful for those considering implementation of a one-stop model.     

馆员情商与读者服务

本文根据情商的内涵分析了提高馆员情商与促进读者服务工作之间的关系，并指出培养馆员情商的途径及方法。     

借阅方式的变革方向--与林妩同志商榷

通过对图书馆开架借阅方式优缺点及现代信息环境对图书馆的影响的分析,提出图书馆的借阅方式应走向更加开放的开架方式。     

地方电子政务公共服务的公众接受问题——基于X市访谈数据的探索性研究

对X市65位公众的访谈数据进行分析,探讨中国地方电子政务公共服务的公众接受问题。研究发现,政府部门对电子政务的宣传方式、渠道及其效果是影响电子政务公共服务可及性的关键性因素;效益性因素、制度性因素和技术性因素是影响公众接受和使用电子政务公共服务的关键性因素。在此基础上,提出了一个用于分析和解释中国地方电子政务公共服务的公众接受问题的初步框架。     

资料室工作者个人修养琐议

本文分别就服务本旨、管理范畴、专业要求和知识储备等方面的工作内涵，对资料室管理者如何主动而有效地做好服务提出了自己的看法。     

Interactive Kiosk at the Texas Tech University Libraries

The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of the building and the campus. Many times this need for information drives patrons to the library service desks. Sometimes, especially during the high-demand seasons of new student orientation and beginning of the fall semesters, the desk is so busy that many patrons will leave because they don't have the time to wait. To address this immediate need for information, Texas Tech University Libraries developed an interactive kiosk to provide general information for frequently asked questions in a more efficient, creative, and interactive way. The kiosk provides a fun method of satisfying a patron's information needs without the requirement of a staff member or the need to wait in line for help. The kiosk is available as long as the Library is open and provides a variety of useful answers to general questions, as well as facts about the Library.     

读者服务工作实行承诺制之探索

读者服务工作实行承诺制之探索蔡金钟ＡＢＳＴＲＡＣＴＴｈｅｐｒｏｍｉｓｅｓｙｓｔｅｍｉｎｒｅａｄｅｒｓｅｒｖｉｃｅｓｉｓａｎｅｆｅｃｔｉｖｅｓｙｓｔｅｍｆｏｒｉｎｔｅｇｒａｔｉｎｇｌｉｂｒａｒｉａｎ＇ｓｄｉｓｃｉｐｌｉｎｅａｎｄｓｅｌｆ－ｄｉｓｃｉｐｌ...     

读者服务全面质量管理

本文介绍了图书馆全面质量管理的的基本思想，并对读者服务工作实施全面质量管理的步骤和注意的问题进行了探讨。     

关于加强电子阅览室读者工作的几点建议

电子阅读是图书馆信息传递服务的平台，本文就如何保证新环境下的服务质量提出了几点新建议。